Testimonials

GOOGLE
Annette Lancaster
Full Star Full Star Full Star Full Star Full Star
10-18-2019
Annette Lancaster

Hi I purchased a car from NEAL SMITH with PAPPAS TOYOTA. I started searching for a car on Saturday the 12th and by today Thursday the 17th I was totally exhausted with the process of sales and Dealers. I called up there and talked to Neal and I was short with him because of the experience I had until now. I explained what I needed and didn't want to waste his time or mine. To be honest he told me he couldn't get me what price I wanted and he just wanted to let me know before I made the 45 min deice there and I chose to go up there anyway and I'm so glad I did. He was honest with me and I felt like I could trust him. I am so thankful to God that he was put in my path by the receptionist (Lisa I think her name is). I decided to buy the 2016 Toyota Corolla from him. He told me to go to the waiting room and the waitress would take my order there. I thought he was joking but no he was serious. When I sat down Minghan( I'm sure I butchered her name sorry) offered me snacks and drinks. The whole experience was so refreshing. I picked a different trim of the car and Neal, Mike, and Brett made it happen. I am so thankful that Neal took care of me. I know I wasn't a big ticket sale for Neal and he may of missed out on something huge, but I was treated like a QUEEN.

DEALERRATER
MJ Owens
Full Star Full Star Full Star Full Star Empty Star
10-18-2019
Ask for Bones

Always Ask for Alexander, he knows how to help you find your new ride. Five stars in my book. He listen to your needs with out pressure. He is willing to go the extra mile to find the right vehicle for you.

YELP
J J.
Full Star Full Star Full Star Full Star Full Star
10-17-2019

I had my Camry serviced routine at Pappas Toyota. From initial arrival to my departure the service was exceptional. In fact, the service department is exemplary and should be a model for all other auto service departments in st louis. Work was done at scheduled time, all costs explained, and excellent explanation afterward about what was done. The waiting area is clean. Bathroom is spotless!! A very kind lady comes around with a menu for snacks you can choose from while waiting. There are many tables around for you to do work at while waiting. WIFI is great and functioning all the time.

DEALERRATER
mary claire
Full Star Full Star Full Star Full Star Full Star
10-17-2019
Ryan Clintsman

Ryan was an outstanding salesman and person! He answered my questions and was extremely accommodating. I appreciated his quick responses when I called with a concern or question. Ryan is a major asset to Toyota. Do whatever it takes to retain him as a salesman!

CARS
Ruth Juhlin
Full Star Full Star Full Star Full Star Full Star
10-15-2019
excellent sales experience, no pressure

The excellence in service and no-pressure car purchasing at this dealership has really sold us. I would definately buy again here. And we have our cars serviced here.

GOOGLE
John KNECHT
Full Star Full Star Full Star Full Star Full Star
10-12-2019
John KNECHT

Service writers keep you informed, after the serviced was completed they took time to explain. Great waiting area. Keep up the good work.

CARS
West
Full Star Full Star Full Star Full Star Full Star
10-10-2019
Jim was Great! Answered my questions, showed me the...

Jim was Great! Answered my questions, showed me the inventory on the whole lot. I would comeback just to buy him. Thanks to your Team!

DEALERRATER
West
Full Star Full Star Full Star Full Star Full Star
10-10-2019
Jim was Great! Answered my questions, showed me the...

Jim was Great! Answered my questions, showed me the inventory on the whole lot. I would comeback just to buy him. Thanks to your Team!

DEALERRATER
Megan Wagner
Full Star Full Star Full Star Full Star Full Star
10-9-2019
Jim is outstanding! He went above and beyond to find the...

Jim is outstanding! He went above and beyond to find the exact car I wanted. We love him!! This is our second vehicle through Jim, we will be back.

CARS
Gmax
Full Star Full Star Full Star Full Star Full Star
10-9-2019
I was an out of state buyer and I'm sure my salesman...

I was an out of state buyer and I'm sure my salesman thought he'd never see me. With that in mind, he still found the exact car and answered every one of my questions with multiple emails, texts and photos. I met with him and he showed me my new car! I drove it home. This is my 3rd new car purchase at Pappas. I've never been disappointed.

CARGURUS
jameslherzog
Full Star Full Star Full Star Full Star Full Star
10-9-2019

Dealer responded and was accommodating on the test drive...I just ended up buying a different make and model.

DEALERRATER
Gmax
Full Star Full Star Full Star Full Star Full Star
10-9-2019
I was an out of state buyer and I’m sure my salesman...

I was an out of state buyer and I’m sure my salesman thought he’d never see me. With that in mind, he still found the exact car and answered every one of my questions with multiple emails, texts and photos. I met with him and he showed me my new car! I drove it home. This is my 3rd new car purchase at Pappas. I’ve never been disappointed.

CARS
In more debt for 72 Months
Full Star Full Star Full Star Full Star Full Star
10-7-2019
Good Dealer Experience

Initially met Jim in February 2019 when I was considering buying a newer Tundra. Jim was a straight to the point and not pushy. He was respectful and didn't ask for my phone number or email address and check in daily like some dealers will. After over analyzing what I wanted and comparing F150 to Tundra, I decided to make the move in September. Since Jim set the tone and established the relationship good initially, I looked him up seven months later. I bought the truck (new) from Jim, and he was fair throughout the process. He was transparent, and didn't play the typical games. It was very professional. The Finance Department was very professional as well, Jamie was straight forward, and wasn't pushy with the extras you can get from the Finance Office. I feel I got a good deal, and I also realize this is a business. Overall, I appreciate this experience, and plan to return for our families next vehicle. The only thing that would make this better is if all car companies went to a set price per vehicle...but that probably won't happen in my lifetime..

DEALERRATER
In more debt for 72 Months
Full Star Full Star Full Star Full Star Full Star
10-7-2019
Good Dealer Experience

Initially met Jim in February 2019 when I was considering buying a newer Tundra. Jim was a straight to the point and not pushy. He was respectful and didn't ask for my phone number or email address and check in daily like some dealers will. After over analyzing what I wanted and comparing F150 to Tundra, I decided to make the move in September. Since Jim set the tone and established the relationship good initially, I looked him up seven months later. I bought the truck (new) from Jim, and he was fair throughout the process. He was transparent, and didn't play the typical games. It was very professional. The Finance Department was very professional as well, Jamie was straight forward, and wasn't pushy with the extras you can get from the Finance Office. I feel I got a good deal, and I also realize this is a business. Overall, I appreciate this experience, and plan to return for our families next vehicle. The only thing that would make this better is if all car companies went to a set price per vehicle...but that probably won't happen in my lifetime..

CARS
Megan Wagner
Full Star Full Star Full Star Full Star Full Star
10-7-2019
Jim is outstanding! He went above and beyond to find the...

Jim is outstanding! He went above and beyond to find the exact car I wanted. We love him!! This is our second vehicle through Jim, we will be back.

DEALERRATER
AS
Full Star Full Star Full Star Full Star Full Star
10-4-2019
Routine maintenance

I brought in my vehicle for routine maintenance. It was a pleasure to work with Mr. Pat Ragan. He addressed all my concerns. The service was quick, and the waiting room was comfortable.

CARS
AS
Full Star Full Star Full Star Full Star Full Star
10-4-2019
Routine maintenance

I brought in my vehicle for routine maintenance. It was a pleasure to work with Mr. Pat Ragan. He addressed all my concerns. The service was quick, and the waiting room was comfortable.

CARS
Kathy K
Full Star Full Star Full Star Full Star Full Star
10-3-2019
Dave answered all our questions promptly and was not...

Dave answered all our questions promptly and was not pushy which I appreciate so much. Was very knowledgeable about the car products and easy to work with

DEALERRATER
Kathy K
Full Star Full Star Full Star Full Star Full Star
10-3-2019
Dave answered all our questions promptly and was not...

Dave answered all our questions promptly and was not pushy which I appreciate so much. Was very knowledgeable about the car products and easy to work with

DEALERRATER
LHoppe
Full Star Full Star Full Star Full Star Full Star
9-29-2019
Wish I could give him more than 5 stars

We purchased a 2020 Toyota Sienna XLE from Frank Walsh on August 3, 2019 to have it modified for wheelchair accessibility. It was by far the easiest, most efficient, laid back stress-free car buying experience in my lifetime. Unfortunately, last Thursday when we picked up our van from the conversion company, we learned that the wrong conversion had been installed. We had to start completely over, beginning with purchasing another new vehicle. I was literally too upset to even speak, so I sent Frank a text explaining the situation. Within 2 hours, he called to let me know that he had located another Toyota Sienna XLE exactly like the one we purchased in August, and he was already in the process of having it shipped here. On September 25, 2019, we met with Frank and finance manager Tom Gray, signed the paperwork and walked out in less than an hour. We were able to get the same van, for the same price and our payment actually went down $7.00 a month. This has been an emotional ride to say the least. Because of Frank’s experience, professionalism and knowledge, he was able to get us back into a vehicle quickly so that we can restart the 6-8 week conversion process again. There are no words to adequately describe the gratitude and appreciation we have for the kindness, compassion and understanding he has shown our family. If you are ever looking for a vehicle, especially a van for wheelchair conversion, I would highly recommend Pappas Toyota - and make sure you ask for Frank ‘the Tank’ Walsh.

CARS
LHoppe
Full Star Full Star Full Star Full Star Full Star
9-29-2019
Wish I could give him more than 5 stars

We purchased a 2020 Toyota Sienna XLE from Frank Walsh on August 3, 2019 to have it modified for wheelchair accessibility. It was by far the easiest, most efficient, laid back stress-free car buying experience in my lifetime. Unfortunately, last Thursday when we picked up our van from the conversion company, we learned that the wrong conversion had been installed. We had to start completely over, beginning with purchasing another new vehicle. I was literally too upset to even speak, so I sent Frank a text explaining the situation. Within 2 hours, he called to let me know that he had located another Toyota Sienna XLE exactly like the one we purchased in August, and he was already in the process of having it shipped here. On September 25, 2019, we met with Frank and finance manager Tom Gray, signed the paperwork and walked out in less than an hour. We were able to get the same van, for the same price and our payment actually went down $7.00 a month. This has been an emotional ride to say the least. Because of Frank's experience, professionalism and knowledge, he was able to get us back into a vehicle quickly so that we can restart the 6-8 week conversion process again. There are no words to adequately describe the gratitude and appreciation we have for the kindness, compassion and understanding he has shown our family. If you are ever looking for a vehicle, especially a van for wheelchair conversion, I would highly recommend Pappas Toyota - and make sure you ask for Frank 'the Tank' Walsh.

DEALERRATER
Sshaw
Full Star Full Star Full Star Full Star Full Star
9-28-2019
Great Car Shopping Experience

Dakota Maurer is a knowledgeable, personable sales person at Pappas Toyota. He stayed after hours to work with myself and my husband on several occasions. After purchasing our new RAV4, he reached out to ensure all was well with the car and we were pleased with our purchase. All in all, our experience with Dakota and Pappas Toyota was wonderful.

DEALERRATER
Steve
Full Star Full Star Full Star Full Star Full Star
9-28-2019
Dave explains the work being performed in great detail.

My front brake caliper rusted off after 16 months. Even though it was past the 12 month warranty Pappas paid for the new part. Dave was very helpful in explaining to me how the part worked and why it was a part issue and not something like the installation of new tires that I had done several weeks before. I appreciated the time he spent helping me understand the issue.

CARS
Sshaw
Full Star Full Star Full Star Full Star Full Star
9-28-2019
Great Car Shopping Experience

Dakota Maurer is a knowledgeable, personable sales person at Pappas Toyota. He stayed after hours to work with myself and my husband on several occasions. After purchasing our new RAV4, he reached out to ensure all was well with the car and we were pleased with our purchase. All in all, our experience with Dakota and Pappas Toyota was wonderful.

CARS
Steve
Full Star Full Star Full Star Full Star Full Star
9-27-2019
Dave explains the work being performed in great detail.

My front brake caliper rusted off after 16 months. Even though it was past the 12 month warranty Pappas paid for the new part. Dave was very helpful in explaining to me how the part worked and why it was a part issue and not something like the installation of new tires that I had done several weeks before. I appreciated the time he spent helping me understand the issue.

CARS
Bud Smith
Full Star Full Star Full Star Full Star Full Star
9-27-2019
Quick and easy

I came in looking to test drive a few trucks on their lot, and was greeted in a timely fashion by Anthony and had a great experience. Though I have not purchased yet, it was still a good experience to go there and test drive a few different vehicles. They were quick and accommodating to my needs there, I would recommend.

CARS
Allen N.
Full Star Full Star Full Star Full Star Full Star
9-27-2019
New car purchase

David and Jim were very helpful and knowledgeable. Very pleasant experience. Very friendly staff and clean dealership. We would not having a problem recommending this dealership. Only one thing that was a problem. We setup the deal on a Saturday afternoon near closing time and we were supposed to come in Monday evening for financing the car and closing the deal. at 6:00 pm. They called and rescheduled for 7:00 pm we didn't get out of the dealership until 9:00 pm. We were the last customers to leave that night.

DEALERRATER
Allen N.
Full Star Full Star Full Star Full Star Full Star
9-27-2019
New car purchase

David and Jim were very helpful and knowledgeable. Very pleasant experience. Very friendly staff and clean dealership. We would not having a problem recommending this dealership. Only one thing that was a problem. We setup the deal on a Saturday afternoon near closing time and we were supposed to come in Monday evening for financing the car and closing the deal. at 6:00 pm. They called and rescheduled for 7:00 pm we didn't get out of the dealership until 9:00 pm. We were the last customers to leave that night.

DEALERRATER
Bud Smith
Full Star Full Star Full Star Full Star Full Star
9-27-2019
Quick and easy

I came in looking to test drive a few trucks on their lot, and was greeted in a timely fashion by Anthony and had a great experience. Though I have not purchased yet, it was still a good experience to go there and test drive a few different vehicles. They were quick and accommodating to my needs there, I would recommend.

CARS
Myra
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Excellent service!

I took my Highlander in for a routine oil change and first of all, Chris Bank greeted me at the desk with such professionalism and was very courteous! He mentioned it would take about an hour and it only took around 20 minutes! I also asked about a letter I had received through Toyota and he looked into the matter even further, which he did on his own! This is always a pleasant experience at this dealership!!

DEALERRATER
Myra
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Excellent service!

I took my Highlander in for a routine oil change and first of all, Chris Bank greeted me at the desk with such professionalism and was very courteous! He mentioned it would take about an hour and it only took around 20 minutes! I also asked about a letter I had received through Toyota and he looked into the matter even further, which he did on his own! This is always a pleasant experience at this dealership!!

DEALERRATER
Marissabrick1992
Full Star Full Star Full Star Full Star Full Star
9-24-2019
Great service

Both salesman and financial personnel were awesome! I drove away in the car i wanted and am very happy with my purchase. I love my ne rav4 adventure

CARS
Marissabrick1992
Full Star Full Star Full Star Full Star Full Star
9-24-2019
Great service

Both salesman and financial personnel were awesome! I drove away in the car i wanted and am very happy with my purchase. I love my ne rav4 adventure

GOOGLE
chris peak
Full Star Full Star Full Star Full Star Full Star
9-23-2019
GOOGLE
Bruce Nichols
Full Star Full Star Full Star Full Star Full Star
9-21-2019
Bruce Nichols

Took my 2010 Tacoma to Pappas Toyota for an oil change and tire rotation. It was done and ready to go in just 1 hour. They always do a multi point inspection while they have my vehicles and provide me with a list of services they suggest are due and or needed. I don’t always have the services done at the dealership. But their list helps me keep my Tacoma in good working order.

DEALERRATER
kmetts0825
Full Star Full Star Full Star Full Star Full Star
9-20-2019
Is there a way to give more than 5 stars?

If there was a way to give more than 5 stars I absolutely would. I have been trying to look for a 4runner for a couple months now, one that wasn't out of my price range and Alexander went above and beyond to help me do so. He kept an eye out for ones that would come in on trade and sent me pictures of them or had me come in to see them just to make sure it was the one for me. He ended up finding the perfect one that was even under my price range. The other workers at Pappas were super nice and helpful and made me feel right at home. When I went in to sign all the papers Brett made the process fast and easy and not stressful at all. I would highly recommend Pappas Toyota Dealership to anyone in the market for a car!

DEALERRATER
Philadelphia Phil
Full Star Full Star Full Star Full Star Full Star
9-20-2019
Ryan Ferguson (salesman)

I have been going to Pappas for about 12 years now. Never a reason to question their service department. I live an hour away with closer Toyota dealers, but it is worth my while to go to Pappas. I previously bought a car from “Fergie,” which I totaled a couple weeks ago. I wanted to continue to use the Pappas Service Department, so I gave Fergie a call, set up an appointment with him, and drove a beautiful, used car the same day. Fergie is low-key and listened to my wants. Had three cars lined up for me. I feel I got a fair deal and would recommend him.

CARS
Philadelphia Phil
Full Star Full Star Full Star Full Star Full Star
9-20-2019
Ryan Ferguson (salesman)

I have been going to Pappas for about 12 years now. Never a reason to question their service department. I live an hour away with closer Toyota dealers, but it is worth my while to go to Pappas. I previously bought a car from "Fergie," which I totaled a couple weeks ago. I wanted to continue to use the Pappas Service Department, so I gave Fergie a call, set up an appointment with him, and drove a beautiful, used car the same day. Fergie is low-key and listened to my wants. Had three cars lined up for me. I feel I got a fair deal and would recommend him.

CARS
kmetts0825
Full Star Full Star Full Star Full Star Full Star
9-20-2019
Is there a way to give more than 5 stars?

If there was a way to give more than 5 stars I absolutely would. I have been trying to look for a 4runner for a couple months now, one that wasn't out of my price range and Alexander went above and beyond to help me do so. He kept an eye out for ones that would come in on trade and sent me pictures of them or had me come in to see them just to make sure it was the one for me. He ended up finding the perfect one that was even under my price range. The other workers at Pappas were super nice and helpful and made me feel right at home. When I went in to sign all the papers Brett made the process fast and easy and not stressful at all. I would highly recommend Pappas Toyota Dealership to anyone in the market for a car!

GOOGLE
teranza muex
Full Star Full Star Full Star Full Star Full Star
9-19-2019
DEALERRATER
madymill
Full Star Full Star Full Star Full Star Full Star
9-18-2019
Great Experience!

Steve was so professional and friendly and went the extra mile to meet our needs. We are very happy with our purchase and the service we received.

CARS
madymill
Full Star Full Star Full Star Full Star Full Star
9-18-2019
Great Experience!

Steve was so professional and friendly and went the extra mile to meet our needs. We are very happy with our purchase and the service we received.

GOOGLE
Debbie Mattler
Full Star Full Star Full Star Full Star Full Star
9-17-2019
Debbie Mattler

This was the best car buying experience we have ever had. Jim Adams was great to work with as well as Brett in finance. All around great experience! Would buy from them again. 100%