It really seems like the list of reviews here seem to be positive but I'll go ahead and add another one to their belt.
Let me set the scene,
In January 2025 I purchased a 3 year old car from Napleton Honda, right down the road. At 89k miles and just 1.5 years later, surprise! The car needs a new transmission! I patiently and understandingly reached out to Honda corporate and the dealership requesting Goodwill assistance. Certainly, this would be something they would help with. Boy was I wrong. I got the call on a tuesday morning they would be offering me ZERO help in the $11,000 cost of a new transmission on a car that previous models had the same exact issue with. (Don't buy an HRV, but I digress.)
So there I was, lost without a paddle, or whatever the kids say these days, walking into the Toyota Dealership with just about nothing to offer as a downpayment. The front desk attendant, very sweet sweet woman that I didnt catch the name of, so gently asks, "How can we help you today?" and Of course, I broke down in tears right there in front of 3 other men and her. The tears were just pouring. Paul (Might I add, the best salemen I have ever had the pleasure of meeting and working with) steps up and says "I got you. I got 3 daughers and a wife. Emotions dont scare me!"
NO pressure, no stress, just help and the desire to get me into something that he was SURE was going to last. He made me feel like he really had my back. It's a lot to say a car salemens makes the experience of buying a car feel safe. But damn, did he nail it that day.
Of course, with the little help from Honda traumatizing me, Paul got me in a 2026 toyota camry. It was the last car I drove as a last ditch effort to find something I liked. It was so smooth. I fell in love once it hit the open road. I test drove a couple different cars and none of them wow'd me like the camry.
He sat me down, we went over numbers and price. Showed me all the information and then paired me up with Bob, the finance guy. And it's almost like Paul pulled Bob aside and said "Get this girl set up, She needs it." Because Bob was ALSO AMAZING. Also made me feel so comfortable. No Pressue! Just facts and numbers and options that I could choose. No Judgement if I didnt get it.
I have never had this great of an experience at car places. If you recall, earlier in this post I talked about buying a car in 2025, so the experience of purchasing a car was fresh in my mind. Haggling with Honda sales people about price, them tacking on locking lugnuts for 1200 dollars, charging 500 for some special coating I didnt ask for, trying to talk me into add-ons that probably weren't necessary. With all that pressure from them I skipped out on the warranty that would have saved my ass only 1.5 years later because I didn't TRUST them. They were shiesty and made me feel as if they only wanted my money.
So I don't have enough good things to say about Paul and Bob, specifically. Although, everybody we encountered was very nice and cheerful. The place just seemed like a good vibe environment. Can't recommend it more. 10/5 stars.
Thank you guys so very much for creating such a wonderful experience during an incredibly stressful time. Skip all the other cars, ESPECIALLY the Hondas. Go to Toyota. I am a toyota customer for life.
