Customer Testimonials
Great service department and personal to the customers needs ... Review any problems with your vehicle
Felt like I got very good service, even though I was a new customer. Had a Toyota Tacoma frame inspected for rust & corrosion. Got a good report, frame still in good condition.
I recently bought a 2021 GMC Sierra for my company, Fergy was very helpful and clear with pricing with me. Never had such a easy experience with a dealership, couldn’t thank Fergy enough and Poppas Toyota for helping purchase my work truck.
Service is great 👍 very efficient clean waiting area
Only takes checks for buying used cars
Pappas has an excellent service department!
I am always treated very professionally.
I always like the service and the area to sit, TV, Coffee, water all available. You have a choice to sit in other areas. Very nice and the people working on the car have been awesome! I never have problems with any of my visits. Love the drive up and leave vehicle for service. When I set up an appointment I was given an option of days and hours. I showed up 30 minutes early and out in a short period of time. Check out is close to the area of comfort. Really! I appreciate the service and all the nice ...
great service!!
We were traveling through St. Peters on the way to Colorado for Christmas when our water pump went out on the Friday before Christmas. Stopped other places and were told maybe they could see us Monday and we might not get our car until Tuesday. We showed up at Pappas with low expectations; not only were they super accommodating but they had our car fixed by noon the next day, which was a Saturday. Everyone there was tremendously nice and helpful and I can't say enough about how much it brightened our weekend as they went above and beyond ...
I use to work at my father-in-laws dealership back in the day in the service department and I was good at my job, however your staff service to their customers is next level. Thank you, this is how customer use to be and still is at Pappas!
Excellent service, on time and on budget!
Bob in finance is amazing
Reliable brand. But uglier than a honda
Pappas did a tremendous job on our Toyota Corolla.
Anthony was very friendly, pleasant to work with. He promised the car in a hour and it was done before I returned an hour later.
We have purchased 2 new vehicles, and 2 used vehicles from Tony O. We have had a great experience each time. I highly recommend him!
My experience with Tim Scanlan sales rep at this dealership exceeded expectations. He was very knowledgeable and quick to respond to any questions I may have had regarding my vehicle. Highly recommend!
Timely and as promised. Professional and courteous
Quick and easy.
All praise to the most high 😥🙏 God have been helping me and my family all through this lockdown! Since this pandemic I have no source of income from anywhere not until when I found Mrs. Melissa, she was recommended by so many people online concerning online trade and investment I was left with $500 that's I prayed to God not to loss my money to online scammer ain't knowing she's a Godsent to me and my family I made $5900 on my first trade and I have been making cool cash from this trade on a weekly basis I ...
I would like to give a huge thanks to Neil Smith for making sure my husband and I were able to get the best vehicle within our budget!
Hello everyone I'm here to share my testimony how God used Mrs Alexander Melissa to change i and my family life. I lost my job there was no hope for me I suffered looking for job luckily I came across Mrs. Alexander Melissa on Facebook review about forex and binary trade/ crypto currency exchange I borrowed $500 to invest with Mrs. Alexander Melissa and I have a profit of $6900 in 5 working days now I pay my debt and I'm very grateful to you ma'am, I will advise all of you who want to invest for the future and ...
Charlie and I had a great experience buying our car at Pappas. Specifically Joe Herman and Mike Weaver did a fabulous job from beginning to end. Thank you!
Tony Overkamp is a Superstar Salesman with Tom Pappas Toyota. I have purchased 6 cars from Tony and every time I am amazed at the service given from Tony. Although all sales people at Tom Pappas seem to have the "CARE" attitude. I recommend Tony Overkamp to anyone looking to purchase a car. Tony would rather know that he has gained your trust than to make a dollar. With this attitude is why I keep going back to Tony and Tom Pappas. GREAT JOB TONY OVERKAMP!!!!! You would have earned 10 stars if I could have given 10. Thank you for ...
Great experience with Mike our finance guy. He was very pleasant and knowledgeable to work with. He got us the best rate and we are very please with the experience we had with him. We will definitely be back ! Thanks again!
Pappas has always been so good to us. Not only with service for maintenance but I just got my car back from the collision center and all I can say is WOW!!! I know I cleaned up my vehicle before leaving it with them for about a month(due to supplies being slow ) but when I got my vehicle back not only was everything done like they informed me but they cleaned up the inside, like vacuumed inside of it and made it smell like it was all brand new! I'm so happy to have my vehicle back and ...
Dakota treated me like a human being 🙂 he was absolutely fantastic. He actually cared and was genuine. I truly appreciate it so very much. I’ve had many bad experiences and it was so nice to have a good one
We recently bought a 2020 Toyota Corolla from Pappas. We love our new to us car! They made the process quick and easy w/o any high pressure tactics. They gave us a fair deal on our trade, a good deal on the new car. They will treat you right. This Toyota Entune/ infotainment center is pretty cool too! It’s great to have google maps displayed right there on the dash! We’re looking forward to a LTR w/ these guys and our reputed nearly immortal Corolla:-)
Have always had great service and friendly personnel.
Great dealership. Always fast and friendly service. We have always enjoyed working with them! Thanks.
Staff are friendly and professional. I love this place. The wait area is pretty clean and plenty of space to sit around. Overall this Toyota location is awesome.
My service advisor David Shore is honest and knowledgeable. I asked him to change the coolant and instead of just doing that he informed me it wasn’t required until 100k miles. I had other services performed according to Toyotas maintenance schedule and upon David’s recommendation. Great Service at Pappas Toyota!
Was in need of new tires and received quick, courteous, and friendly service by Darin and the greeters in the service department. I love Pappas Toyota! Everyone is so friendly and helpful.
I Always have a good experience at Pappas. Customer Service Rep is very nice.
Just a wonderful overall experience with the crew at Pappas! Barry and Brett were excellent in getting me the best deal for what I needed.
Cars always stress me out and this was my first time buying one by myself. Both Tim and Brett made the entire experience not only easy peasy but stress-free! I am so thankful to be walking out with a new car that I love today!
Tony Overkamp is simply the best salesperson at Pappas Toyota! If you are in the market for a new or used car, call him!
The work I needed to have done was completed professionally and in a timely manner. The waiting room is very comfortable too!
Professional, knowledgeable, friendly, will always bring my car to Pappas Toyota. Love the Service Department!!
Routine service is what I try to accomplish, and Pappas always does a super job on my Highlander. The service department is courteous and patient. The service area is clean, and I get an explanation of what was done and any issues to be addressed.
Had the shocks and struts replaced. Not only is like driving a new car, it was 1/3 less than Mienke wanted to charge me for the same work. I dealt with a service guy named Chris and he was extremely nice, keeping me updated while I waited and let me know what work I might need in the future. You truly treat your customers like Family. Your dealership is a good reason to buy Toyota
The service department has special people! They are very friendly and caring. The service is excellent!
Thank You Chris Lathangue. He was my service advisor. He was polite and was able to get my vehicle serviced quickly.
Routine service for my Tacoma: updated on progress, in and out in 1 hour ten minutes. Excellent service as always.
Had a great buying experience with Dave! Got me my 4Runner way sooner than expected, part was luck part was him keeping an eye out and finding one the dealership could swap for. Then when I took it in to get the protective coating for it, which is about a 5 hour process, they let me drop it off and drove me to work down the street until it was ready to be picked up. Great service and experience.
I have always used Pappas for service since I purchased my Camry in 2014. I have been very pleased with the service even though most of the service has been oil changes. My car has required very little service. They are prompt and satisfactory with providing service when needed. I have no complaints at all with Pappas, excellent in every way!
I have had 5 visits with the service department and have never been disappointed. The service department is always clean and the professionalism of the staff is exceptional. If I have to wait for the service, they value my time and complete the service promptly.
Very happy with service at Pappas Toyota. My car is only six months old, so I didn't expect any problems, but they were able to determine that a feature on my car that hadn't worked since the day I picked it up (from another dealership) had never been turned on. All Pappas reps were friendly and professional, and my contact Dave explained everything well. The waiting room was large, with a quiet area for reading, and the restroom was clean.
Pleasure doing business here. Courteous, knowledgeable, and friendly. Clean and professional. Car too complex to trust to other than the experts.
Great customer service, great cars, and great deals. Frank helped me out a lot and I’m happy with my purchase.
Frank provided great service. Quick to respond!
The service adjuster Chris was very helpful. The main problem I was there for was not able to be found during troubleshooting but he told me what to look out for so hopefully next time we can get it fixed.
Excellent service! Getting my 2003 Avalon done since last 20 years! They go extra mile to help!
Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint.
Called for services to replace battery on my Prius. Within 2 hours work was completed.
Bob Holliday was awesome with helping me finance my vehicle. He made it such an wasy process for me.
The service was timely.
Ask for Frank
Efficient service, responded quickly to a couple of new problems and explained everything to be done.
Had great service. Brought my 2020 Sienna in for routine service and received great, courteous service. Arrived early for my appointment and they were able to service my vehicle immediately. Highly recommend Pappas Toyota to everyone!
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.
Everybody was extremely nice and helpful! Everybody but Patrick. Patrick was rude and belittling the entire time. It wasn’t until I talked to the service manager I got the actual help I needed. Patrick was dead set on charging me hourly labor rates when all I asked for was a diagnosis. He insisted they needed to keep the car for several days which would have cost me several thousands of dollars. Ol’ pat seemed way more interested in extorting money instead of helping get a Toyota back on the road. Huge thank you again to everybody (with the exception ...
I trust this dealership because I know 2 of the service department employees, Dave Shore and Chris Bank. These guys are very good at what they do. I realize it takes the whole Pappas organization to make my service appointment less stressful but these guys Know their stuff. The bill collectors are also sweet as can be. Thank you for the great service.
Always a pleasure dealing with Pappas which is why we’ve purchased our last three cars from them.
Went here for 60k service maintenance. Great customer service. Fast and friendly staff. Thanks to Ben for assisting us. Keep up, great job.
Tony is by far the BEST and most honest cars salesman there is. We have bought numerous cars from Pappas and always used Tony.
Frank (Tank) delivered on his call to us and we are very happy with him. Great job Frank.
this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary
Another wonderful experience at the Pappas Toyota service department! Chris Lathangue (service advisor) and Tony Kiefer (technician) are a first rate combination. Both of them truly care about me and my car. This time, while test driving my car after a muffler replacement and brake service, Tony noticed that the engine seemed like it could run a little better. Because he cares, and without charging me, he adjusted the timing slightly and the engine purrs like never before. These guys continue to impress me.
Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!
Frank is great to work with! He is very professional and works hard to make purchasing a vehicle easy!
I am always impressed at the level of professionalism at Papas Toyota! Frank(the tank)Walsh is a consummate professional and stands out as a leader in a dealership packed with top notch salesman! I will continue to use Papas Toyota and Frank as my go to for quality cars and Trustworthy service!
Great place with great customer service whether you’re looking for a new car or needing service repairs!
This is the only dealership that I give my business to. I have purchased my company's entire fleet of cars from them over the past 40 years. They are honest and great to work with......from sales to service.
By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.
On a very busy Friday, despite having a tire-changing machine part break, these guys worked fast and got their machine fixed, and got all five of my new tires done with time to spare. Thank you all for the timely service.
Thanks for all the years taking care of my auto repairs. Have appreciated all the years in taking care of my autos.
Very thorough in finding a difficult problem. Also took care of some other issues while car was there
The service was very good and repairs were completed in the amount of time indicated by the service rep, Mr. Rigby. He did however misquote the cost of repairs. That was not a problem though because I had an earlier quote on the repair cost.
My required service was handled quickly and expertly. The service adviser was very helpful and easy to work with.
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