Customer Testimonials
Kelsey Miller was just wonderful today, I had a service issue, well she kept calm very professional and assured me everything was gonna be ok!! Thank you, for the great help today!!
If you are looking to buy a new or used car Barry Brash is the salesperson that you need. Not only personable (a humble big personality), his product knowledge is off the charts. We purchased a new 2024 Grand Highlander Hybrid Max Platinum he was spot on the delivery week on a SUV that is highly allocated. On delivery day he had a large red bow on the hood! He then meticulously went over the ins and outs of this awesome SUV. During the entire process he communicated often and always answered the phone if we had a question, and then ...
Mike is the best!
Working with Steve was like talking to a friend! My family and I had a lot of questions, and he took a lot of time with us, and answered each one of them. Although we couldn’t find the exact car that day, Steve was able to find a better one for me that will be delivered soon. We tell everyone how happy we were with our service. Thanks, Steve, for doing such a great job!
Tony O is great along with the rest of the staff. Buy from Pappas Toyota!
I am always treated like I am the most important customer. My vehicle is kept maintained at a comparable price and service is easy to do business with.
Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas.
My experience at Pappas was a BREEZE! After coming across a vehicle I was highly interested in, I contacted them to check on availability. Chris Brower reached out to me via email immediately to assist. Conflicting schedules prevented me from viewing as quickly as I wanted to, but Chris kept me informed of the car until I was able to see it in person. He had the car ready for me to test drive when I pulled up. I knew it was a done deal before I put the car in “drive”. Chris was straight to the point, honest, without ...
Our experience with salesman Dave Dubois was seamless. He had great product knowledge, answered all of our questions and made our purchase easy.
Great service. Buying out my lease.
Bought by car here in 2012 and still receive great service today. Highly recommend!
Been using this location for many years. Great service department!
We recently purchased a 2023 Highlander & the entire experience was amazing. I will highly recommend this company, our salesman, finance department and all the staff that we came in contact with, with high regards. Thank you Pappas Toyota & be assured that you have our loyalty forever.
I've purchased multiple cars from Pappas Toyota. Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goes the extra mile to make sure you get the best rate and loan length you are looking for and won't stop until you are satisfied. Brett Bales and Dakota Maurer are the reason I am a repeat customer at Pappas Toyota.
We purchased a new vehicle from Pappas a few weeks ago, and were very pleased with our experience! We worked with Shay, who was amazing to work with!! We were not pressured in any way by him and was very responsive to calls and text messages along the way. It was our first experience buying a car in Missouri. Having said that I went to the DOR/License place, waited in line at least an hour, only to find out that I was missing a document! I called Pappas, and Beth graciously faxed a copy there on the spot!!! That’...
Highly recommend Isabel Vargas when purchasing a vehicle. Isabel is an expert on new Toyotas and preowned vehicles of all makes. She answers her phone and follows up with her customers. There will be clear communication and no games when you buying from Isabel Vargas at Pappas.
“Tiny” Tim and Bob were great. Good pricing, and professional. First time buying from dealership so I came in hesitant about the shady sales stereotype but they were very trustworthy and transparent.
Had a great buying experience from Pappas. Shay was very helpful and has great communication skills. Mike Weaver explained things very clearly and thoroughly with financing. Tabi at the front desk is a sweetheart. I would highly recommend buying from Pappas Saint Peters!!
Frank & the Team at Pappas are Awesome, wouldn't buy from anywhere else!!!
Always great service and friendly staff!
Very friendly, professional explained everything they were doing in detail, gave me choices of services before doing them with no pressure. Comfortable waiting area, service was done in a timely manner.
Friendly and professional service every time. In and out in a timely manner and comfortable waiting area.
Patrick in the service area was so helpful. Sat in my van and explained what they fixed.
Bob was very helpful and kind!! We have finished our paperworks really fast with Bob!!
Fast friendly service in the parts department. Very accommodating.
Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere
Brett and Tony are the nicest guys to deal with. Buy a car from them if you want it to be a painless process!
just purchased a 23 forerunner, he made things so easy and quick. held the car for a day while we worked out the kinks. great salesperson and explained everything and got everything done in a very short time.
Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!
Helpful.. answered my questions
There are many perks in going to Pappas, however at times the wait is excessive and within the most recent oil change and tire rotation, the mechanic left lots of greasy finger prints on my front passenger seat and on my glove box when inspecting the cabin filter. When I shared this with the desk clerks near my truck, they did nothing until after I had already grabbed a wipe out of my truck to clean up the mess.
Amazing inventory selection and customer service. This is about the only place my wife and I buy and take our cars for repairs. We have bought multiple cars from them and have never felt pressured. We love both our Camry and Rav4. They are also great at helping their customers get the best rates. These guys are the best.
An amazing dealership with awesome staff (and ownership). Highly recommended!
I took my car here for an oil change, and the staff was so friendly it made my day! 10/10 service.
Great service experience. Friendly staff and ease of scheduling my service, which was quickly rescheduled the same day when I missed my morning appointment. Thank you, Pappas.
Quick, courteous, professional, reasonably priced for a dealer servicing. (Oil & filter change)
Getting an appointment was extremely easy. My service advisor, Anthony, was professional and listened to my concerns. The waiting room was comfortable and had plenty of seating. The work was performed quickly and expertly, as expected for a great experience.
Pappas Toyota is very reliable when it comes to servicing my car! They are never pushy to sell you services and are honest when you actually don’t need a service completed yet. Staff are always very friendly.
The staff was helpful and courteous I am always able to easily schedule an appointment
Every time we bring our vehicle in for service, Patrick, Ben and Anthony has been awesome to work with, they are very professional and courteous and good communicators, I like talking to them just as much I do bringing my car in for service, they are a great asset to Pappas!!
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
Agent who checked me in and out was very helpful
I had good service and it was pretty painless. I didn’t have any trouble finding a what I wanted and the process was quick. Isabel responded quick whenever I had a question and was great to work with as well.
Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years.
A dealer named Chris was respectful and straight to the point. We had a fast experience, and we appreciate that.
Prompt and courteous service.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Timely start on service after arrival, great communications from service rep on status and cost was in line considering several problems that were encountered. I will be back
Isabel is wonderful to work with! Highly recommend!
Great service experience. Had an appointment and they got me in right at scheduled time. That’s big right there. Simple oil change and transmission flush. In and out in about an hour. My preferred place for servicing my Toyota.
Great service. Have bought three CRVs from this dealership. Service appointments are always on time and friendly
The service staff here is excellent they’re very professional very knowledgeable and very honest, I love honesty when someone is dealing with me and my vehicle or anything else, the team is great at communicating and explaining everything that is going on with my car, I appreciate great customer service, and this is what I receive at this dealership.
I get Dave almost everytime I come to Pappas and he's always helpful and kind and his relaxed demeanor makes it always an easy time.
Great staff. Wonderful service.
Isabel and team did a great job making us feel at home and she was thoughtful every step of the way
Very friendly and professional, explains what maintenance is needed and why, fair pricing, clean and comfortable waiting room
Great service very polite and knowledgeable and kept us up to date done when the y said it would be done
Darin was a pleasure to work with. He was very punctual and professional.
Bald finance guy was super chill and nice, and Neil was a great dresser. In the end, it is a great dealership with great service
Kept me up dated on the work being done to my car, as we did have to wait for add'l parts., but was well informed of the delay and why
We have been using Pappas exclusively for the last 7 years - their technicians are always friendly and helpful.
I always wait while my car is being worked on. The employees are excellent and keep me informed of what they are doing and how long it'll be. I highly recommend them.
Great service very helpful I'm disabled and worked with them for14 yrs they give fantastic to me n my Toyotas over the yrs
Bob was awesome at getting us through finance. As was Dave and tony with sales, 4th car we have bought from pappas.
Tony is awesome to work with. This is the fourth Highlander he has helped us with.
Took my husband's car to have oil changed. Customer service reps were so nice. I was told it might be over a hr it only was 45 minutes.
Great service, professional, complete, friendly, consistent, and in line with time and dollar estimates. I have gone there for the last six years.
Always perfect service at Pappas Toyota. Friendly staff, fast service, reasonably priced. Highly recommend dealership.
I've been coming to Pappas for decades to with purchase or for service on my vehicles. They are wonderful in every aspect of customer service. I trust sales and service staff. They seem to make sure every customer feels like they are valued and the most important person there. Visit if you are looking for an excellent dealership!!!
I am never disappointed when I bring my car to Pappas Toyota. They are always friendly and give high,quality service.
From start to finish--well done!
I recently had my 07 camry hybrid worked on and had a great experience. The customer experience was amazing and top notch! The communication was constant and I was updated about everything. Anthony our service technician was on the ball, amazing and the perfect representative for Pappas Toyota! He was great to work with and excellent to communicate with. Our part was ordered within one day and work was completed the next. Our costs were broken down over the phone and documented for us too. We were never pressured into accepting charges and we were given plenty time to think about ...
Excellent, reliable service. They've been the sole service provider for all of our vehicles for decades, and have always done a great job. Our 31-year old Toyota Previa minivan is still going strong with over 333,000 miles on her! And our two Priuses (Prii?) are each well over 240,000 under Pappas' great care!
Friendly people, great service and communication. Fast and thorough. Every experience I have had with Pappas Toyota has been amazing.
Great service!
Great experience dropping off my vehicle. They performed the recommended maintenance issues and communicated well when the vehicle was ready. Quick drop off and quick pick up.
Made appointment online for emissions inspection and got a confirmation immediately. I was in and out in 25 minutes.
So far, I've always had fast, friendly service, which I sincerely appreciate.
I appreciate the fast, friendly and knowledgeable service that I receive as well as a clean waiting room, coffee ect... It is also nice to have a friendly service advisor like Mr. Chris Bank and all of the rest of the staff that are top notch and including the excellent Service Technicians! I drive out of my way to go here and will continue to do so!!
Easy to make appointment online and received confirmation immediately. Received a reminder the day before via email and text. Was able to get vehicle in an appointment time. Patrick went over the service to be performed. Waiting area inside dealership was clean and comfortable. Service was completed in less than an hour and I was on my way.
Fast and Courteous service department.
Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!
this place is freaking amazing, multiple people in my family have been doing business here w barry & brett for a couple years now & i couldn't be more thankful! they are so patient & understanding & they will do whatever it is they need to do to make sure that their customers are 100% satisfied. thank you to barry & brett & everyone else for being so awesome to me & my family 😌
