Customer Testimonials
I had a great experience buying my new vehicle from Pappas Toyota! Cowboy helped me pick out the PERFECT car. His communication & personability made the process extremely smooth. Can’t say enough good things about this dealership and the amazing staff!
Wonderful experience! I hope to visit the nail service again!
Thank you service Pappas Toyota Love Myhanh weaver great job
Very quick and easy process. Ryan made me feel very comfortable, any uneasy feeling i had he relieved. Ryan was very honest when it came to what car i should go for. In all, it was a great experience. Would definitely recommend Toyota to all my friends and family.
Joe Herman is an Exceptional Salesman. He makes you feel like he actually cares and is as honest about the cars as he can possibly be. I will Definitely recommend him to Anyone I know that's looking to purchase a vehicle
Very good
Very good wonderful
Runs exactly how a dealership should. Easy to find help , everyone's friendly . Can't really ask for more
I purchased my dream car, a 4Runner TRD Pro! Everyone at this dealership were welcoming and helpful! With it being my first ever car loan I was nervous. But the staff members helped me all along the way, even worked with me on price! They were so kind for staying late after business hours to close the deal and drove the car home that night! I would confidently recommend this dealership to anyone!
We had an absolutely amazing experience at Papas Toyota purchasing our new 4Runner! A huge shoutout to our salesman, Cowboy, for making the entire process so enjoyable. He was friendly, knowledgeable, easy to work with, and made sure we felt taken care of every step of the way. No pressure, no hassle, just great customer service!
Buying a new vehicle is a big deal, and Cowboy made it a great experience from start to finish. If you’re looking for a new Toyota, definitely ask for Cowboy at Papas Toyota. You won’t be disappointed!
Thank you, Cowboy, for helping ... Read More Google - Nov 7, 2026
Treated great from the beginning. Cowboy was amazing, quick to respond, send updates and answer any question we had. We wanted very specific items and color for the 4Runner and helped us to get them. Will shop and buy at Pappas Toyota for our next car.
Paul “Cowboy” Grinnell Was such a friendly and nice salesman! He would explain and answer all my questions, I’d highly recommend
As per usual my nails were beautifully taken care of during my wait. Amazing!!
How cool and sweet !!
Everyone at Pappas made the entire process easy and stress free. Love my new vehicle and would buy my next one from them too.
Myhan is truly wonderful and talented. Great personality. Great job
Great service, Patrick took excellent care of my vehicle and I trust him; explains everything thoroughly and clearly takes pride in his work. Huge thank you Myhanh for making my wait so fun and enjoyable! She painted my nails and I think they’re so fun and fabulous— just like her! 💅🏼
Refused to repair our yard car "Not safe for road" BECAUSE ITS A YARD CAR! We use it to transport yard materials on our property, they Refused because it is a Toyota Recall that they did not want to fix. We are not stupid, it was already reported that Toyota turns this repair away. 50,000 miles, repair supposed to be included to 100k. No where did Toyota say it had to be "Pretty" to repair THEIR FAULTY PART
They have great amenities! Nail lady! Good coffee! Kid section! Free games!
Joe is amazing He helped me so much
Great job, will continue to come back!
Myhanh was very great! Love my nails, she’s the sweetest.
So nice to be able to get your nails done while you wait. Great service
Very polite she did an amazing job on my nails Glad she is here.
Paul “Cowboy” Grinnell is a fabulous salesman. I highly recommend using him when you are looking to buy a car. He goes the extra mile and made the experience very pleasant.
So nice we had to do it twice! Cowboy sold my husband his new Tundra a couple weeks ago and today Cowboy came through again for my daughter with her new Camry. No hassle. No nonsense. Incredibly friendly and helpful! We are a Toyota family and won't need a new car again for a while but totally recommend Pappas and Cowboy for all your Toyota needs.
Dave and Ryan did a great job made everything easy and weren’t pushy I would recommend this dealership and those 2 to anybody!
Loved it
Kinsey loves her nails! Thank you!
Myhanh Weaver gave me a complimentary nail service while I was at Pappas Toyota in St. Peters, MO getting my vehicle serviced. She did an excellent job on my nails. And she was very pleasant to talk to and I felt relaxed as she worked on my nails
Great perk while I was waiting for my car to be done!!
She is the best They never should have sent her away before
Myhanh was perfect and very very nice. It was nice sitting and conversing with her while she done my nails
Thank you for service Pappas Toyota
After selling our car and cancelling warrenty, we were owed a refund. They mailed a $3000.00+ check to a person with the same name in another state. That person apparently cashed the check and Pappas Toyota refused to reissue a new check to us.
This has been going on for 2 months. They opened a fraud investigation case with their bank, (as they should have) and treated us like the criminal for their mistakes. In addition, they have the vehicle documented as being serviced under a different name than ours. They can't get that right either.
We purchased 4 vehicles in the ... Read More Google - Oct 15, 2026
While at Pappas Toyota, I felt welcome and comfortable. I was greeted by Ryan Lauer. He showed me a Platimun Highlander Hybrid and I took it for.a test drive. This turned out to be the vehicle I purchased from him a few days later. I never felt pressured... just a friendly, relaxed environment. Financing went well with Glenn Ritter. He was informative and sincere. I would recommend Pappas Toyota.
This last new vehicle purchase went as smoothly as our first two did. Good group of people.
Jake helped me find a car that was exactly what I wanted/needed, but also fit my price range.
Ryan was very helpful throughout the whole process and I really appreciate all this efforts.
1 star. I have the receipts and its disgusting what is going on. And they prove Pappas has invented a new fee that didn't exist a decade ago.
We've (family) have been a Pappas Toyota customer long enough to have a paper trail. In December 2014, we brought my family's Sienna in for the exact same problem we had this week: a broken rear hatch/back door handle. Back then, the shop diagnosed it, quoted it, and fixed it for $270.51 total ( $195 for the part, $75.51 for labor). No diagnostic fee. No "let us open a case file before we ... Read More Google - Sep 16, 2026
Extremely helpful. Suggested multiple cars to test drive. Ended up purchasing a car he suggested that wasn’t even on my radar.
Best experience I ever had with a dealer!Answered all my of my questions.Fast service!
Everyone was extremely helpful and friendly! I jus thought my first car and couldn’t have asked for a better experience.
Clean, professional place to buy a car. Multiple salesmen were willing to help and their knowledge went beyond the minimum in helping us find exactly what we wanted.
Overall we had a good experience with Pappas Toyota and would buy from them again.
We stopped by Pappas to look at a particular vehicle and Ryan Lauer went over all of the vehicle details with us and let us take one for a test drive. I wasn't really thrilled with the vehicle afterwards and, based upon what I told him I was looking for in a vehicle, Ryan suggested we take a Land Cruiser out for a drive. The drive sold me on the vehicle, but unfortunately none were in stock. Ryan was able to find the exact vehicle we were looking for that was inbound for the dealership and we put down ... Read More DealerRater - Aug 19, 2026
The buying experience was wonderful. There was no pressure to buy anything that day. Ryan was professional, knowledgeable, and responsive to my needs and desires for a new truck. He did not try to oversell me anything. Ryan is a great representation of what Pappas is as a family-owned dealership focused on the customer and customer service.
Worked with Ryan Lauer to find my new truck. No pressure at all. Ryan got me on a test drive with truck I was interested in and made the whole buying experience relatively painless.
Ryan was our salesman , and Bob Was the finance guy and both were just great. Very patient and helpful with all our questions and changing our minds! I don’t think the car buying experience could have been better. A shoutout to Drew in the Service department too for helping us with the charging procedure.
Ryan was my salesman and did an amazing job. Very nice made the process simple and easy
Ryan Lauer was such a wonderful help! Service like what we got makes purchasing at a dealership worth it!
Where to begin. Ugh. In May for the first time since owning the car, it failed emissions. Two different mechanics suggested I get a smoke test and recommended trying an aftermarket gas cap first. After about three days, the light came back on. I come to Pappas for the *FIRST time and requested they do a smoke test. I pay $200 and I wait after a couple hours. The tech tells me couldn’t find anything except a code that needed to be cleared. He told me to drive it few miles and that code should clear about three days later ... Read More Google - Jul 7, 2026
Ryan was awesome to deal with and was great about explaining all the features of my new car. Bob was very fair and provided good examples of all the additional programs. Since I have previously bought cars from them, they were willing to accommodate me. Wonderful staff and dealership!!
Our experience at Pappas, and with Ryan, was nothing short of exquisite. Everyone was immensely professional, hard-working, and in particular (with Ryan), kind. We are grateful for having been able to connect with Ryan, and the team, and know that they are, without a doubt, the reason behind this experience being so relaxed and easy. We are grateful for their effort, dedication, and customer service. Ryan, in particular, went above and beyond to ensure that everything was precisely how we desired it.
We will, without a doubt, recommend Pappas and Ryan to anyone who needs to purchase a car.
Would ... Read More DealerRater - Jul 4, 2026
I came in for my 40k mile service and was advised with some add on services. I was shown an ~$200 extra estimation and I was okay with that. But the bill came back with $700+ extra, which includes a Coolant System Fluid Exchange. The Toyota Official Warranty & Maintenance Guide clearly states that the factory pink Super Long Life Coolant (SLLC) does not need its initial replacement until 100,000 miles or 120 months. Selling a coolant flush to a car at 40k miles is a blatant upsell that contradicts Toyota’s own engineering standards. Be aware of what the advisor suggests here and ... Read More Google - Jun 30, 2026
Came in with an issue with my recently bought truck. Prior owner had after market parts which was claimed to be covered. When it wasn’t convenient anymore I was shrugged off and eventually ignored. Usually don’t leave reviews but just being real, I got screwed.
Papa’s Toyota lied to me, lowballed my trade-in, lacked communication throughout the process, and overall did not make me feel valued as a customer.
They offered me a $500 veteran credit and told me I had “earned it for my service,” but then took it away when I would not use their financing. That made it feel less like an earned benefit and more like a sales tactic.
There are much better dealerships in the area. I spoke with others that offered me more for my trade-in, a better deal on the vehicle itself, and treated me with more respect. ... Read More Google - Jun 27, 2026
Making a purchase from Pappas Toyota was the biggest mistake of my life. The staff is unprofessional and nothing they told me turned out to be true. I hope for your sake you never set foot on their lot so you may avoid the error I made.
Pappas Toyota seems to treat customers with contempt at every opportunity.
My first experience with them was when I tried to purchase a new Toyota. I was told they had a several-thousand-dollar markup over MSRP and would not negotiate. To be clear, I wasn't trying to buy a Porsche or some limited-production exotic car—I was buying a Toyota Grand Highlander, one of the most mainstream family vehicles on the market. Rather than reward that kind of pricing, I purchased the exact same vehicle from another Toyota dealer that was happy to sell it at MSRP.
Unfortunately, Pappas is ... Read More Google - Jun 20, 2026
I have worked with Brett on two vehicles. Brett has made each of the experiences rather easy and is great at explaining on the nuisances when it comes to buying a new car. There is a reason we want back to Pappas outside of just looking for another Toyota. Would recommend.
If you’re looking for a dealership that is reliable and a dream to work with, this is the one. My salesman was quick and happy to answer any questions I had. Everyone there was so nice, happy to help, and overall a blessing to work with! I could not have asked for a better experience!
Although this is not the dealers fault, there needs to be more cars available to at least test drive. Having them in stock rather than having to order them would also be much better.
The only reason I gave them at least one star was because of their salesman, Shey. He was a pleasure to do business with. Other than that we were deceived by their finance department. We were told things that were not true. While there are too many details to list, I will say, know what your credit score is prior to going in. Next, have your finances in order rather than using theirs. You’ll save a few points in doing so. Buyer beware
Super friendly, no nonsense. As someone who's been in the car business forever, it was nice to feel like a person and not a sale.
Refused to provide an itemized out-the-door price after multiple requests and tried to hide markups. If you want transparent pricing, look elsewhere.
Bought a 2022 Rav4 from here and even bought the extended warranty. Definitely wish I wouldnt! Lot of dishonesty and over promise and under delievering went on especially with the bumper to bumper warranty! Was going to come back to buy a Tundra but at this point I will look elsewhere! Would recommend shopping at another Toyota dealership! P.S I dont want to talk to the general manager who appears to post on here to give an appearance of taking care of a bad review as I am 100 percent sure that conversation will be a waist of time!!!
Update .... I ... Read More Google - May 13, 2026
Please do your best to avoid this dealer. Not Toyota as Toyota makes a great product. Unfortunately, this dealer does not represent the brand very well. Buying experience was poor at best. Once we had a deal they back out and changed was offered earlier in the deal. Pappa's is the true definition of shyster! After having so much time invested, they have you over the barrel and work that extra $$ out of you. Not only have they lost my business in the future but 2 businesses that use to buy from them. They need to learn their customer base ... Read More Google - May 5, 2026
My car has 8516 miles and they want to charge me the full price of over $300 to replace the tire. A new car’s tires have no warranty unless you pay extra!
They were professional, funny, and go with the flow. It was an all around a great experience.
Ryan was extremely helpful and so was Brett, they made us very comfortable and made the whole process super easy
Ryan was very helpful with the purchase of our new car. He’s super friendly, very knowledgeable and I highly recommend asking for him.
Tony, Ryan, and Brett were all great to work with. Made everything super easy and didn't put pressure on at all which was refreshing. Super quick and easy experience and will definitely be returning when it's time for something new.
Jake was very professional and extremely helpful definitely would recommend him to others. IF you are looking to buy a vehicle Jake is you man.
I’m not gonna include names of anyone present but I am specifically talking about the service experience we had received from sales from this location.
Extremely rude and prejudice…Went there with my mom today to test drive different models and made that clear on call that’s what we wanted to do before coming in. Got there and asked for the salesperson I talked to on the phone and he didn’t even greet or introduce himself just gave us a key to the new Camry. After getting done driving it we asked about what used cars are ... Read More Google - Apr 9, 2026
Pappas Toyota is the shadiest dealership I've ever worked with, and I've bought many new cars over the years. When we bought our RAV4 there in 2024, their warranty guy - older fat guy with salt and pepper hair - sold us a $1500 glass coverage warranty (plus interest in the loan) because my husband commutes. They used Zurich Shield for claims and repairs. We were told windshield replacement if needed was covered. That was a lie.
A rock went through my husband's windshield last week. Zurich denied us because the crack was larger than 6 inches. Why would it ... Read More Google - Apr 6, 2026
I had a great experience. Everyone was supportive and eager to help. They made my process super easy! Thank you!
I had an outstanding experience working with Ryan at Pappas Toyota. From start to finish he made the entire process smooth and stress-free, answering all my questions and never making me feel pressured. I just purchased a 2022 Toyota Sienna, and I couldn’t be happier with both the vehicle and the service I received. Ryan went above and beyond to ensure everything was handled efficiently and transparently. If you’re looking for a great car-buying experience, I highly recommend asking for Ryan at Pappas Toyota. You won’t be disappointed.
We had a great experience working with Tony Overkamp at Pappas Toyota. My wife and I recently purchased a 2026 Toyota Highlander, and Tony made the entire process smooth and stress-free from start to finish.
Do not buy a non Toyota car from here. They give you a 3 month dealership warranty but when you have a problem they tell you to go to a Honda dealer. So I payed for a problem that should have been covered. Then I had another problem with my car and somehow got an appointment scheduled, drive 45 min with a baby and another ride and get told the tech isn’t here to work on it. After 2 weeks of waiting for this appointment. This has been a the most awful car buying experience from any dealership.
It was a great experience from start to finish. It was a no pressure experience.
We have purchased two vehicles from Pappas Toyota, and both times Mike Wagner was our salesman. He was fantastic to work with and made the whole process simple and stress-free. Mike was honest, answered all our questions, and never made us feel rushed or pressured -which is rare these days. We couldn’t recommend him highly enough.
The whole experience not only met expectations, it exceeded them. Our salesman Ryan is the opposite of what the traditional image of a "Used Car Salesman" is known to be. He is willing to work with our needs in a professional and courteous manner and at the end of the made the deal happen and my son extremely happy. We will start and most likely end our next vehicle purchase with Ryan at Pappas Toyota.
My experience at Pappas dealership was great! Ryan was super helpful. Got exactly the car I was looking for. He made it quick and easy. Brett in Financing was also very quick and got me a great rate. Very satisfied! Would recommend.