Customer Testimonials
Barry Brash came in on his day off to help me out with a vehicle I've been looking for for the past three months. This is my first big purchase I made without a cosigner and I could not have asked for a better experience. Bob Holliday in finance made everything so easy, no hassle, no pressure. If you're looking for a car and it's hard to find, go see Barry and his team at Tom Pappas!!
What an amazing experience I had dealing with Pappas Toyota, from the start to the finish. Dave Dubois was a outstanding! First he helped in answering every question on the new Hybrid Tacomas, even when information was slowly releasing upon first announcement. He then helped lead me through the process of securing a place in the waiting process. While waiting for the trucks release he quickly and attentively answered all my questions. Once one arrived he walked me through the process even staying after his shift. Dave is truly an employee who loves what he does and cares for his ...
What an amazing experience I had dealing with Pappas Toyota, from the start to the finish. Dave Dubois was a outstanding! First he helped in answering every question on the new Hybrid Tacomas, even when information was slowly releasing upon first announcement. He then helped lead me through the process of securing a place in the waiting process. While waiting for the trucks release he quickly and attentively answered all my questions. Once one arrived he walked me through the process even staying after his shift. Dave is truly an employee who loves what he does and cares for his ...
Barry and Frank made the process of buying a new car smooth and easy!! We will buy from the again!
So, I've been a Pappas customer for about 4 years, since I purchased my used Corolla. Today was the first day that I was introduced to the lovely lady who offers manicures while you wait. Wait! WHAT!? I didn't know what the signs meant... but curiosity got the best of me! Now, I am not someone who "gets their nails did"... I have social anxiety and have a very hard time thinking I should get mani-pedi's on the regular. But that lovely nail artist gave me a great manicure and fantastic conversation while I waited for ...
Great experience
2 years ago I bought my car here and keep coming for the maintenance.
Bob and Dave are GREAT to work with. Very knowledgeable, professional and fun!
Andy and Hutch are always great when they work on my vehicle. And have bought two vehicles from Isabel. So all around top notch!
Mike Wagner provided outstanding service.for me and my family when buying a used vehicle with a trade in. He is extremely helpful and friendly. Brett Bales explained all the final paperwork and answered all my questions, too. I have a 14 year customer history with Pappas Toyota and highly recommend this dealership especially with staff like Mike and Brett. Thanks for such excellent service.
From Oregon on a cross country trip, we had a technical question about our new Tacoma. Gino and Drew from the Service Team took a sincere interest in our question and making sure our trip could proceed as comfortably as possible. With some research and a test drive, we had a resolution within the hour. Truly a great Toyota experience.
Smilin Mike Wagner is the best at Pappas Toyota
Great as always
I recently purchased a RAV4 from Pappas Toyota, and I had an incredible experience! When I first came to check out the RAV4, I informed Isabel that I was there to just look and test drive. She showed me the car and all of its features and answered any questions that I had. I did not feel pressured like how I was at other dealerships. I returned a week later to officially order my car, and Isabel was thorough when going through everything with me. I will recommend Pappas Toyota and Isabel to anyone I know that is looking for ...
I recently purchased a RAV4 from Pappas Toyota, and I had an incredible experience! When I first came to check out the RAV4, I informed Isabel that I was there to just look and test drive. She showed me the car and all of its features and answered any questions that I had. I did not feel pressured like how I was at other dealerships. I returned a week later to officially order my car, and Isabel was thorough when going through everything with me. I will recommend Pappas Toyota and Isabel to anyone I know that is looking for ...
Great place , great dealer
I went in this morning for my “engine maintenance required” notification pop-up on my dash. I’ve gone to Pappa’s for a few years now and have always been so pleased with the service, communication, and professionalism there. David was my advisor and he was fantastic to work with. He answered my questions, explained the service thoroughly, made suggestions (and explained why he made them!), and was easy to get along with. So thankful for a great dealership that I can trust!
Dakota made my purchase of a new Tacoma smooth and comfortable. He was very knowledgeable about the Tacoma series and was able to answer my questions thoroughly. I never felt pressured or stressed during the the whole process. I was happy to continue my brand loyalty to Toyota of 17 years with another. With Dakota and the team at Pappas, I am confident my Tacoma will reliably take me and my family through many adventures for years to come. Thank you!
I bought a used Toyota this past March from another dealership but needed a Toyota service center close to me. I chose Pappas Toyota. I’ve been to their service center twice now and both times, I’ve gotten great friendly service. Jeff helped me this past Saturday and he couldn’t have been more friendly and helpful and the team took care of everything. It made my day and I say that pretty rarely when dealing with auto service centers. Thank you!
Very pleasant, helpful, and informative
As a new Pappas customer, I am completely impressed with the professionalism and customer service that goes above and beyond the norm to make sure I am satisfied with the outcome. I recently required service on my 2023 Toyota 4Runner for something that is largely a manufacturer issue. The service manager, Kyle Albrecht, listened to my concerns, took ownership, and made the situation right despite the source of the problem being out of the dealership's control. Similarly, Joe Herman, the sales representative who sold me the vehicle always takes ownership of situations brought to him from sales and beyond to ...
Prompt and accurate parts department. Got the items I needed without a fuss,
Tony Overkamp made the process of buying my new car super easy.
Very quick delivery of parts.
Isabel was awesome to work with during my recent Tundra purchase! She was responsive, polite, and knowledgeable. We worked with her Mom for years both buying cars AND handling our real estate needs. Isabel is a natural at sales, and more importantly, she listens exceptionally well. True mark of a salesperson intent on meeting customer’s needs. Highly recommend!
Isabel did an amazing job both times that she’s helped us. My husband bought a new truck with her in February. She did an amazing job answering all of our questions and working to find the best fit for us. Isabel even helped him connect his phone when it was being difficult. When my car kicked the bucket this month she helped us compare new cars when we were starting to look. Then when we decided that it would be out of our price range, she helped us to find a used car. Isabel went above and beyond helping ...
I recently purchased a 4-runner from Pappas Toyota, and the experience was outstanding from start to finish. The sales team was knowledgeable, guiding me through various options without any pressure. The finance department made the purchasing process smooth, offering clear explanations and great financing options. The vehicle itself is fantastic. Pappas Toyota made the entire experience seamless. I highly recommend them to anyone looking for a car.
My husband and I bought a used car. Our salesman was Niel. He listened to what kind of vehicle we wanted, a sedan. He showed us wonderful options, gave us history he knew on the cars, and ran online report to check for any reported wrecks. It was simple. No presure. All staff were polite. From what I saw, every customer was treated in the same way. It was a great experience. We will go here again.
Shay was amazing!! From the fast response to going way above and beyond to help me out! My family is jealous of my Pappas Toyota swag, we are going to advertise y’all so much you’ll need to open up a location in DFW! Huge thank you!
Happy with they way they handled the purchase of a new vehicle.
I had a really great experience. Pappas had a used car on the lot that caught my eye and would fit my family perfectly. Tim took me out for a test drive and was very friendly and professional without being pushy at all. We worked out a good price for the vehicle, and the signing process with Frank was super quick and easy. I will definitely prioritize Pappas when it's time for my next vehicle purchase!
I had an odd question/request. They were quick to respond and so kind and helpful. I really appreciate it!
Bob "Doc" Holliday! Helped the experience of purchasing a car be pleasant and somewhat quick. Funny, knowledgeable, and very professional. Thanks, Doc!
Amazing service! Walked us through everything, super patient and easy to work with! No pressure at all. Love our 4 Runner!
Chris Lathangue helped me today and was extremely professional and kind. He happily answered all of my questions and explained everything to me when I didn’t understand, as well as asking me periodically if I had any questions. He was wonderful and definitely one of the reasons I will be back for service!
Best car buying experience! Highly recommend Joe Herman, he went way above and beyond our expectations, with out us even asking.
Jeff was absolutely amazing. The service he provided as well as the communication is what's going to keep me coming back. I don't trust dealerships but I feel good when Jeff is handling my auto services.
I have been coming to this Toyota dealership at Saint Peters location for over 15 years. And I always go to the same service person. Jeff has always taken good care of me. He is very friendly, very experienced, patient, listens carefully to the issues, and follows up to make sure that I leave satisfied with all my car problems solved and taken care of. I highly recommend Jeff for any service you need done on your car. Many thanks!
Very helpful to get a part ordered and picked up!
Best experience I've ever had with purchasing a car! Our Sales Agent, Dakota and Finance Mgr, Brett were both so easy to work with. If you are looking at buying a new or used car, this is the place! No pressure at all. It was a really nice experience. Thanks Guys!
My very first business dealing with Pappas Toyota wasn't great but sometimes you learn more about a business when things go sideways. Three days after purchasing a beautiful 2022 Toyota Tacoma (Limited) at Pappas Toyota, my husband and I felt that we'd made a mistake. There were facets of the vehicle that we just didn't like and its performance was not satisfactory, and we felt trapped. After a couple sleepless nights, I reached out to the sales manager and he said, "Rosemary, you should have called me immediately. We're going to make this right. You're ...
Good service excelente and professional workers I like this diler just need to put some snacks up to make the waiting more satisfying
As usual, service was on point and on time. The wait is never long and they always point out upcoming service needs.
Wonderful staff, quick service. Pleasure getting car repaired and maintained at Pappas Toyota, will be back.
As always they get a 5 star! I've had my car for about a year, and have only ever taken it to them! I haven't met a single soul there that is rude. That's huge for me since I'm in the customer service industry. They are all polite and attentive to you and your vehicles needs!
This is my favorite Toyota dealer to visit. The parts guys are patient and helpful and I'll always be coming back.
Darin Rigby in service is the best. He always takes care of me and makes the service experience great. I’m always impressed when I go to Pappas. It’s unlike any other dealership. There people don’t leave -it’s always the same people. When you take care of people that creates loyalty and they don’t leave. No other car dealership is like Pappas!
We worked with Isabel on purchasing a used vehicle. We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and also we traded in a vehicle and she did an amazing job with the negotiations. Isabel and Brett made this buying experience the best we ever had at a dealership in a long time. Brett was amazing with getting us a loan at the payments we wanted with a good warranty. He explained the warranty in detail. Isabel has kept in touch with us since ...
The atmosphere and culture at Pappas Toyots is very positive. The staff are competent and caring
Have always received good service here! Won’t be taking my truck anywhere else in the bear future!
Good fast service, and had the answer to my questions.
We always get fast, friendly service! The staff explains everything very well and the showroom is always clean and comfortable.
Great service, always informed about situation, exceptional team members to work with. In and out in no time.
Service was super fast. Was given longer eta, was done in half the time. Thank you!
I had an appointment at 5;00 pm and arrived early and they were able to get me in in and out. All personal were friendly and explained what they were going to do and what need to be done. The waiting area is close to the service area and comfortable. This was a good experience.
Since I had no one to bring to the dealership to pick up my car they sent someone to pick me up.
Great service, friendly people. And they treat me like a VIP!
I had an appointment at 9:30 am. Arriving a few .inutes early, I was treated well. All personally were friendly. The waiting area is close to the service area and comfortable. Thus was a good experience.
It was fine except for the service advisor He was wrong about some of the workings of the car and was very argumentative and defensive when I tried to explain what was wrong. Certainly was not polite in dealing with a woman and probably shouldn’t be in that position
Prompt and professional service from Jeff, my service advisor. Also, knowledgeable and personable communication. Will continue to go to this location
Excellent service team!
Overpriced.
Jason, our sales person was excellent!
I took my Toyota Tundra to their service department for an oil change and tire rotation. I didn't buy my truck from them, and I'd never been in there for service before. But you would have never known because they treated me as though I had. I had a slight issue with the tires after the service (to no fault of theirs). Gino got me right back in and fixed the problem without hesitation or headache. Great experience, fair prices for the work I had done, and outstanding customer service.
I took my Toyota Tundra to their service department for an oil change and tire rotation. I didn't buy my truck from them, and I'd never been in there for service before. But you would have never known because they treated me as though I had. I had a slight issue with the tires after the service (to no fault of theirs). Gino got me right back in and fixed the problem without hesitation or headache. Great experience, fair prices for the work I had done, and outstanding customer service.
Dealership staff was professional, helpful and focused on customer satisfaction. I have been going to this dealership for service on my 2002 Tundra for 22 years. That says it all.
Been going to Pappas Toyota since 2007. The service department has treated me and my vehicles like royalty. It’s the people there that make the difference. Patrick and Gino get a big shout out oof thanks and gratitude from me.
Always pleased with the service , didn't have too wait long, always a good experience
Super friendly staff explained what work was going to be done and that everything was covered by the warranty. Love the waiting area.
The recent repairs from the collision i had were great. From them time AAA dropped it off until completion Pappas ket me informed as to the progress.
Patrick in the Service Department always takes care of me. Breaks everything down and gives me options on repairs. A fair establishment.
Got my oil changed and Pappas 51 pt vehicle inspection and which included tires rotated
Much better since I noted too much up-selling. Just point out what is recommended and what looks marginal. Before it was too many scare tactics in my opinion. This service experience was excellent.
My experience at this dealership was amazing. It was my 4th trip to a dealership in a week in st louis, and I had grown tired of the sales antics at other shops. I didn't have that issue at Pappas. Tim Regan was very welcoming, and made sure I got what I was looking for, and so much more. Not to mention the dealership warranty that came with the purchase. That saved me a lot of anxiety with my investment. I consider myself fortunate to have come here, and I will likely buy from here again in a few ...
Did a good job.
Made in America baby!
Steve Helmich was wonderful to work with!! Made buying my first car easy and made sure it was everything I wanted. The financing process went well too and they laid everything out to help make the decisions easier! Would highly recommend and will go back for all our car needs!
I worked with Isabel and her sales manager for less than a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when the car arrived. She did everything she could for me so when I went to pick up the car all I had to do was drive and sign the sales agreement. The last time I bought a car the sale took all day. Isabel, Brett and the sales manager made this buying experience the ...
These folks are polite and caring. Arrived on time, service was performed in a timely manner.
Always very friendly and thorough. I have always felt like I get good service and honest answers to my questions.
The staff, the service, the cars ... I love everything about this dealership, which I've used since I bought my first Prius there in 2012. I can't praise this place highly enough.
Quality Customer Service & Professional Staff. I will be using Pappas for all my service needs!
The dealership has been great but the amount of time taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional.