Customer Testimonials

Google logo
Google Feb 4, 2025

Don't normally go to dealers, but this was an emergency. I was treated fairly.

Google logo
Google Feb 2, 2025

Great job. Isabel was very nice, gave me a great deal.

Google logo
Google Jan 30, 2025

Fast friendly service.

Google logo
Google Jan 20, 2025

Google logo
Google Jan 16, 2025

No real complaints. They didn't have the vehicles we wanted to see and test drive. Salesman was excellent. No high pressure sales attempt. Was retiring in Feb so didn't matter much to him. He just talked to us about things and the cars showed us a few to get general ideas

Google logo
Google Jan 13, 2025

Late review, bought my car May 2024. I worked with Tim Scanlan and Mike Wagner to secure my Supra. It was a pretty seamless process, they respected my time, and were willing to work with me. Would buy another car from Pappas, and Iā€™m even from out of town. Oh, and theyā€™re pretty cool car people - at the time, they had a white MKIV Supra sitting on the showroom for display šŸ‘.

Google logo
Google Jan 12, 2025

Google logo
Google Jan 11, 2025

DealerRater logo
DealerRater Jan 2, 2025

I have been coming to Pappas Toyota for a couple of years since purchasing my 2018 Toyota Tundra. The service department here is top-notch. All the staff truly listen and care about you and your vehicle. Iā€™ve owned many trucks over the years and have been to numerous service departments, but Pappas Toyota is hands down the best. I highly recommend this dealership to anyone looking for a vehicle or needing service. A big shout-out to Chris Lathangue, a Service Advisor at Pappas Toyota. I witnessed him assisting an elderly lady with questions about her vehicle, patiently explaining everything to ...

Read at DealerRater

Google logo
Google Jan 2, 2025

I have been coming to Pappas Toyota for a couple of years since purchasing my 2018 Toyota Tundra. The service department here is top-notch. All the staff truly listen and care about you and your vehicle. Iā€™ve owned many trucks over the years and have been to numerous service departments, but Pappas Toyota is hands down the best. I highly recommend this dealership to anyone looking for a vehicle or needing service. A big shout-out to Chris Lathangue, a Service Advisor at Pappas Toyota. I witnessed him assisting an elderly lady with questions about her vehicle, patiently explaining everything to ...

Google logo
Google Dec 28, 2024

Service team is great as usual and very helpful. Highly recommend.

Google logo
Google Dec 22, 2024

Had to get repairs done on vehicle. They were fast, honest & helpful during the entire process

Google logo
Google Dec 21, 2024

Google logo
Google Dec 20, 2024

We recently purchased a new Camry and had the best experience. NO BUll! Very professional, helpful, cheerful Isabel was our salesperson. Highly recommend. If you want straightforward car buying I would suggest Pappas and esp Isabel. And Alex the sales manager is also very professional and helpful! Go see them. I am a verified buyer of a new car this week! thanks again guys!!

Google logo
Google Dec 10, 2024

Service is fast and Toyota is always the best

Google logo
Google Dec 8, 2024

Service check-in went very smooth. I will update this post after service work is complete.

Google logo
Google Nov 27, 2024

Very happy with my recent purchase, my point of contact Jason was great start to finish and made things easy. One thing I loved about the experience was that Jason was easy to contact and not pushy what so ever. Additionally when brought into finance Glenn was great to work with very professional and friendly. Overall extremely happy with my experience and the new Tacoma. Thank you guys!

Google logo
Google Nov 24, 2024

Great service! Great coupons and discounts! Timely and helpful !

Google logo
Google Nov 21, 2024

Google logo
Google Nov 20, 2024

Great experience! Shay was the best.

Google logo
Google Nov 18, 2024

I've had good experiences here

Google logo
Google Nov 16, 2024

I have always been extremely happy with the fast and friendly service at Pappas Toyota. Today was no exception. I went in thinking I was going to have to trade in my car and I really love my CHR. I was immediately greeted by Jason who looked up my warrenty and found out that I was able to get a new transmission and just pay a deductible for only a couple of hundred dollars.šŸ˜ƒ I was then greeted by Paul who got me all set up and scheduled to do the work. Super nice. And last but not least Taylor ...

Google logo
Google Nov 15, 2024

I don't have any experience from other Toyota dealers but these folks are really awesome.

Google logo
Google Oct 30, 2024

Barry Brash came in on his day off to help me out with a vehicle I've been looking for for the past three months. This is my first big purchase I made without a cosigner and I could not have asked for a better experience. Bob Holliday in finance made everything so easy, no hassle, no pressure. If you're looking for a car and it's hard to find, go see Barry and his team at Tom Pappas!!

DealerRater logo
DealerRater Oct 20, 2024

What an amazing experience I had dealing with Pappas Toyota, from the start to the finish. Dave Dubois was a outstanding! First he helped in answering every question on the new Hybrid Tacomas, even when information was slowly releasing upon first announcement. He then helped lead me through the process of securing a place in the waiting process. While waiting for the trucks release he quickly and attentively answered all my questions. Once one arrived he walked me through the process even staying after his shift. Dave is truly an employee who loves what he does and cares for his ...

Read at DealerRater

Google logo
Google Oct 20, 2024

What an amazing experience I had dealing with Pappas Toyota, from the start to the finish. Dave Dubois was a outstanding! First he helped in answering every question on the new Hybrid Tacomas, even when information was slowly releasing upon first announcement. He then helped lead me through the process of securing a place in the waiting process. While waiting for the trucks release he quickly and attentively answered all my questions. Once one arrived he walked me through the process even staying after his shift. Dave is truly an employee who loves what he does and cares for his ...

Google logo
Google Oct 19, 2024

Barry and Frank made the process of buying a new car smooth and easy!! We will buy from the again!

Google logo
Google Oct 17, 2024

Google logo
Google Oct 9, 2024

So, I've been a Pappas customer for about 4 years, since I purchased my used Corolla. Today was the first day that I was introduced to the lovely lady who offers manicures while you wait. Wait! WHAT!? I didn't know what the signs meant... but curiosity got the best of me! Now, I am not someone who "gets their nails did"... I have social anxiety and have a very hard time thinking I should get mani-pedi's on the regular. But that lovely nail artist gave me a great manicure and fantastic conversation while I waited for ...

Google logo
Google Oct 3, 2024

Great experience

Google logo
Google Sep 21, 2024

2 years ago I bought my car here and keep coming for the maintenance.

Google logo
Google Sep 11, 2024

Bob and Dave are GREAT to work with. Very knowledgeable, professional and fun!

Google logo
Google Sep 7, 2024

Andy and Hutch are always great when they work on my vehicle. And have bought two vehicles from Isabel. So all around top notch!

Google logo
Google Sep 5, 2024

Mike Wagner provided outstanding service.for me and my family when buying a used vehicle with a trade in. He is extremely helpful and friendly. Brett Bales explained all the final paperwork and answered all my questions, too. I have a 14 year customer history with Pappas Toyota and highly recommend this dealership especially with staff like Mike and Brett. Thanks for such excellent service.

Google logo
Google Aug 31, 2024

Google logo
Google Aug 28, 2024

From Oregon on a cross country trip, we had a technical question about our new Tacoma. Gino and Drew from the Service Team took a sincere interest in our question and making sure our trip could proceed as comfortably as possible. With some research and a test drive, we had a resolution within the hour. Truly a great Toyota experience.

Google logo
Google Aug 24, 2024

Smilin Mike Wagner is the best at Pappas Toyota

Google logo
Google Aug 22, 2024

Great as always

Google logo
Google Aug 22, 2024

I recently purchased a RAV4 from Pappas Toyota, and I had an incredible experience! When I first came to check out the RAV4, I informed Isabel that I was there to just look and test drive. She showed me the car and all of its features and answered any questions that I had. I did not feel pressured like how I was at other dealerships. I returned a week later to officially order my car, and Isabel was thorough when going through everything with me. I will recommend Pappas Toyota and Isabel to anyone I know that is looking for ...

DealerRater logo
DealerRater Aug 22, 2024

I recently purchased a RAV4 from Pappas Toyota, and I had an incredible experience! When I first came to check out the RAV4, I informed Isabel that I was there to just look and test drive. She showed me the car and all of its features and answered any questions that I had. I did not feel pressured like how I was at other dealerships. I returned a week later to officially order my car, and Isabel was thorough when going through everything with me. I will recommend Pappas Toyota and Isabel to anyone I know that is looking for ...

Read at DealerRater

Google logo
Google Aug 21, 2024

Great place , great dealer

Google logo
Google Aug 13, 2024

I went in this morning for my ā€œengine maintenance requiredā€ notification pop-up on my dash. Iā€™ve gone to Pappaā€™s for a few years now and have always been so pleased with the service, communication, and professionalism there. David was my advisor and he was fantastic to work with. He answered my questions, explained the service thoroughly, made suggestions (and explained why he made them!), and was easy to get along with. So thankful for a great dealership that I can trust!

DealerRater logo
DealerRater Aug 4, 2024

Dakota made my purchase of a new Tacoma smooth and comfortable. He was very knowledgeable about the Tacoma series and was able to answer my questions thoroughly. I never felt pressured or stressed during the the whole process. I was happy to continue my brand loyalty to Toyota of 17 years with another. With Dakota and the team at Pappas, I am confident my Tacoma will reliably take me and my family through many adventures for years to come. Thank you!

Read at DealerRater

Google logo
Google Jul 28, 2024

I bought a used Toyota this past March from another dealership but needed a Toyota service center close to me. I chose Pappas Toyota. Iā€™ve been to their service center twice now and both times, Iā€™ve gotten great friendly service. Jeff helped me this past Saturday and he couldnā€™t have been more friendly and helpful and the team took care of everything. It made my day and I say that pretty rarely when dealing with auto service centers. Thank you!

Google logo
Google Jul 25, 2024

Very pleasant, helpful, and informative

Google logo
Google Jul 23, 2024

Google logo
Google Jul 22, 2024

Google logo
Google Jul 17, 2024

As a new Pappas customer, I am completely impressed with the professionalism and customer service that goes above and beyond the norm to make sure I am satisfied with the outcome. I recently required service on my 2023 Toyota 4Runner for something that is largely a manufacturer issue. The service manager, Kyle Albrecht, listened to my concerns, took ownership, and made the situation right despite the source of the problem being out of the dealership's control. Similarly, Joe Herman, the sales representative who sold me the vehicle always takes ownership of situations brought to him from sales and beyond to ...

Google logo
Google Jul 12, 2024

Prompt and accurate parts department. Got the items I needed without a fuss,

Google logo
Google Jul 10, 2024

Tony Overkamp made the process of buying my new car super easy.

Google logo
Google Jul 1, 2024

Very quick delivery of parts.

DealerRater logo
DealerRater Jun 30, 2024

Isabel was awesome to work with during my recent Tundra purchase! She was responsive, polite, and knowledgeable. We worked with her Mom for years both buying cars AND handling our real estate needs. Isabel is a natural at sales, and more importantly, she listens exceptionally well. True mark of a salesperson intent on meeting customerā€™s needs. Highly recommend!

Read at DealerRater

DealerRater logo
DealerRater Jun 29, 2024

Isabel did an amazing job both times that sheā€™s helped us. My husband bought a new truck with her in February. She did an amazing job answering all of our questions and working to find the best fit for us. Isabel even helped him connect his phone when it was being difficult. When my car kicked the bucket this month she helped us compare new cars when we were starting to look. Then when we decided that it would be out of our price range, she helped us to find a used car. Isabel went above and beyond helping ...

Read at DealerRater

Google logo
Google Jun 26, 2024

Google logo
Google Jun 23, 2024

Google logo
Google Jun 23, 2024

I recently purchased a 4-runner from Pappas Toyota, and the experience was outstanding from start to finish. The sales team was knowledgeable, guiding me through various options without any pressure. The finance department made the purchasing process smooth, offering clear explanations and great financing options. The vehicle itself is fantastic. Pappas Toyota made the entire experience seamless. I highly recommend them to anyone looking for a car.

Google logo
Google Jun 17, 2024

My husband and I bought a used car. Our salesman was Niel. He listened to what kind of vehicle we wanted, a sedan. He showed us wonderful options, gave us history he knew on the cars, and ran online report to check for any reported wrecks. It was simple. No presure. All staff were polite. From what I saw, every customer was treated in the same way. It was a great experience. We will go here again.

DealerRater logo
DealerRater Jun 9, 2024

Shay was amazing!! From the fast response to going way above and beyond to help me out! My family is jealous of my Pappas Toyota swag, we are going to advertise yā€™all so much youā€™ll need to open up a location in DFW! Huge thank you!

Read at DealerRater

Google logo
Google Jun 3, 2024

Happy with they way they handled the purchase of a new vehicle.

Google logo
Google May 30, 2024

I had a really great experience. Pappas had a used car on the lot that caught my eye and would fit my family perfectly. Tim took me out for a test drive and was very friendly and professional without being pushy at all. We worked out a good price for the vehicle, and the signing process with Frank was super quick and easy. I will definitely prioritize Pappas when it's time for my next vehicle purchase!

Google logo
Google May 27, 2024

I had an odd question/request. They were quick to respond and so kind and helpful. I really appreciate it!

Google logo
Google May 27, 2024

Bob "Doc" Holliday! Helped the experience of purchasing a car be pleasant and somewhat quick. Funny, knowledgeable, and very professional. Thanks, Doc!

Google logo
Google May 15, 2024

Amazing service! Walked us through everything, super patient and easy to work with! No pressure at all. Love our 4 Runner!

Google logo
Google May 8, 2024

Google logo
Google May 8, 2024

Chris Lathangue helped me today and was extremely professional and kind. He happily answered all of my questions and explained everything to me when I didnā€™t understand, as well as asking me periodically if I had any questions. He was wonderful and definitely one of the reasons I will be back for service!

Google logo
Google Apr 30, 2024

Best car buying experience! Highly recommend Joe Herman, he went way above and beyond our expectations, with out us even asking.

Google logo
Google Apr 28, 2024

Jeff was absolutely amazing. The service he provided as well as the communication is what's going to keep me coming back. I don't trust dealerships but I feel good when Jeff is handling my auto services.

Google logo
Google Apr 27, 2024

I have been coming to this Toyota dealership at Saint Peters location for over 15 years. And I always go to the same service person. Jeff has always taken good care of me. He is very friendly, very experienced, patient, listens carefully to the issues, and follows up to make sure that I leave satisfied with all my car problems solved and taken care of. I highly recommend Jeff for any service you need done on your car. Many thanks!

Google logo
Google Apr 25, 2024

Very helpful to get a part ordered and picked up!

Google logo
Google Apr 23, 2024

Google logo
Google Apr 18, 2024

Best experience I've ever had with purchasing a car! Our Sales Agent, Dakota and Finance Mgr, Brett were both so easy to work with. If you are looking at buying a new or used car, this is the place! No pressure at all. It was a really nice experience. Thanks Guys!

Google logo
Google Apr 18, 2024

My very first business dealing with Pappas Toyota wasn't great but sometimes you learn more about a business when things go sideways. Three days after purchasing a beautiful 2022 Toyota Tacoma (Limited) at Pappas Toyota, my husband and I felt that we'd made a mistake. There were facets of the vehicle that we just didn't like and its performance was not satisfactory, and we felt trapped. After a couple sleepless nights, I reached out to the sales manager and he said, "Rosemary, you should have called me immediately. We're going to make this right. You're ...

Google logo
Google Apr 7, 2024

Google logo
Google Apr 7, 2024

Good service excelente and professional workers I like this diler just need to put some snacks up to make the waiting more satisfying

DealerRater logo
DealerRater Apr 6, 2024

As usual, service was on point and on time. The wait is never long and they always point out upcoming service needs.

Read at DealerRater

DealerRater logo
DealerRater Apr 6, 2024

Wonderful staff, quick service. Pleasure getting car repaired and maintained at Pappas Toyota, will be back.

Read at DealerRater

Google logo
Google Apr 6, 2024

As always they get a 5 star! I've had my car for about a year, and have only ever taken it to them! I haven't met a single soul there that is rude. That's huge for me since I'm in the customer service industry. They are all polite and attentive to you and your vehicles needs!

Google logo
Google Apr 2, 2024

Google logo
Google Mar 31, 2024

Google logo
Google Mar 30, 2024

This is my favorite Toyota dealer to visit. The parts guys are patient and helpful and I'll always be coming back.

Google logo
Google Mar 30, 2024

DealerRater logo
DealerRater Mar 30, 2024

Darin Rigby in service is the best. He always takes care of me and makes the service experience great. Iā€™m always impressed when I go to Pappas. Itā€™s unlike any other dealership. There people donā€™t leave -itā€™s always the same people. When you take care of people that creates loyalty and they donā€™t leave. No other car dealership is like Pappas!

Read at DealerRater

DealerRater logo
DealerRater Mar 28, 2024

We worked with Isabel on purchasing a used vehicle. We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and also we traded in a vehicle and she did an amazing job with the negotiations. Isabel and Brett made this buying experience the best we ever had at a dealership in a long time. Brett was amazing with getting us a loan at the payments we wanted with a good warranty. He explained the warranty in detail. Isabel has kept in touch with us since ...

Read at DealerRater

Google logo
Google Mar 27, 2024

Google logo
Google Mar 27, 2024

The atmosphere and culture at Pappas Toyots is very positive. The staff are competent and caring

DealerRater logo
DealerRater Mar 27, 2024

Have always received good service here! Wonā€™t be taking my truck anywhere else in the bear future!

Read at DealerRater

Google logo
Google Mar 27, 2024

Good fast service, and had the answer to my questions.

DealerRater logo
DealerRater Mar 27, 2024

We always get fast, friendly service! The staff explains everything very well and the showroom is always clean and comfortable.

Read at DealerRater

DealerRater logo
DealerRater Mar 26, 2024

Great service, always informed about situation, exceptional team members to work with. In and out in no time.

Read at DealerRater

DealerRater logo
DealerRater Mar 25, 2024

Service was super fast. Was given longer eta, was done in half the time. Thank you!

Read at DealerRater

DealerRater logo
DealerRater Mar 25, 2024

I had an appointment at 5;00 pm and arrived early and they were able to get me in in and out. All personal were friendly and explained what they were going to do and what need to be done. The waiting area is close to the service area and comfortable. This was a good experience.

Read at DealerRater

Google logo
Google Mar 25, 2024

Since I had no one to bring to the dealership to pick up my car they sent someone to pick me up.

Google logo
Google Mar 20, 2024

Great service, friendly people. And they treat me like a VIP!

Google logo
Google Mar 20, 2024

DealerRater logo
DealerRater Mar 20, 2024

I had an appointment at 9:30 am. Arriving a few .inutes early, I was treated well. All personally were friendly. The waiting area is close to the service area and comfortable. Thus was a good experience.

Read at DealerRater

Google logo
Google Mar 18, 2024

It was fine except for the service advisor He was wrong about some of the workings of the car and was very argumentative and defensive when I tried to explain what was wrong. Certainly was not polite in dealing with a woman and probably shouldnā€™t be in that position

DealerRater logo
DealerRater Mar 16, 2024

Prompt and professional service from Jeff, my service advisor. Also, knowledgeable and personable communication. Will continue to go to this location

Read at DealerRater

Google logo
Google Mar 15, 2024

Excellent service team!

Google logo
Google Mar 14, 2024

Overpriced.

Google logo
Google Mar 14, 2024

Jason, our sales person was excellent!


Leave Us A Review