Customer Testimonials
I have been working at Toyota or what used to be Bodine in Troy for about 10 years now. I never did buy a Toyota because people telling me what they have gotten from other dealers with our discount and it seemed like it was just a couple thousand off. I was not having the best luck with the brand I was driving when I stopped by Pappas Toyota and Ryan Lauer came out and showed me a few Tacomas. That was when he showed me what our discount truly was. I ended up buying a 2025 TRD Off-road Tacoma in Bronze ... Read More Google - May 11, 2025
Was recently shopping for a 2025 Sequoia and couldn't find any I wanted readily available nearby. Found Pappas randomly online with one coming in shortly. Even though they were an hour from my house I reached out and was connected with Ryan. Within 4 days I had the car I wanted and the process was as smooth as any purchase I've ever made. I would definitely consider the drive to purchase from them again simply based on the experience and the care they provided while purchasing. 100% recommend.
I bought a new Prius for Pappas and my sales rep Ryan Lauer made the whole experience great, no pressure and he was very knowledgeable. Brett took care of the financing and he made it smooth and explained the whole process/and my opinions very clearly! If you need a Toyota this is the place!!
Had a pleasure experience with Jacob fisher. very knowledgeable, super friendly, honest and patient. Great salesperson 😃
I worked with Nick Lane on my car purchase. He was very helpful and professional.
Had a pleasure experience with Jacob fisher. very knowledgeable, super friendly, honest and patient. Great salesperson 😃
David Dubois is the man to speak to. Perfect experience.
I have purchased 5 cars from Pappas Toyota over the past 15 years and have nothing but great things to say about the staff, and the service they provide is 5 Star as well. Tony OVERKAMP is who who use, no bullshit in his sales approach, Mike Weaver has always handled our sale and thankful he works a few days since his retirement, he is the only one we have used as well. Pappas Toyota is # 1
Had a great experience here, nice and not pushy dealership. Informed them of the amount we were wanting to spend and it was a smooth deal and not an all day affair!! Ryan Lauer was great and made the deal come together perfectly!! Love our new Sequoia!!
Our rep, Ryan was so helpful in ordering our car. He was very patient, listened to our wants and concerns. He kept us updated on our order, since the car we wanted needed to be ordered. I would definitely suggest Ryan and Pappas Toyota to anyone looking for a car
Ryan was a consummate professional providing answers to all our questions. He worked to provide us with a great vehicle and deal and was never pushy. We will definitely seek out Ryan for any future car/truck needs! We highly recommend Ryan for anyone searching for a vehicle!
They take good care to get you in and out without too much hassle. The only thing I'd like to see is for them to wash the car after you have a big service. Otherwise this is friendly and good service
Pappas Toyota was a great and our salesman Ryan was great to work with. We will definitely recommend Ryan and the dealership to our friends and family
Ryan and Doc were both absolutely amazing to work with! We had a few hiccups throughout the process and they both were extremely helpful and made the process of buying our car SO easy!! I 100% recommend Tom Pappas Toyota!! ps. they play some great music too!
Great dealership with outstanding people to work with. Jacob to excellent care of my family
They were friendly and helpful, supporting us through the process without high pressure. Dealership was clean and inviting.
The service was great! Ryan was professional and friendly! We love our van! We would highly recommend Ryan and Pappas to our family and friends!
I had a great sales experience with Ryan and received phenomenal service when I took my car in later!
Nick lane made my experience at Papa’s Toyota enjoyable thanks for all your help!
Nick Lane definitely knew what he was doing! If you are looking for a new whip make sure you go see him first!
I had a really positive experience at this dealership. From start to finish, the team was professional, friendly, and made the car-buying process much easier than I expected. I primarily worked with Ryan, who was great—friendly, not pushy at all, and genuinely focused on helping me find what I needed.
I also worked with Nick, who was juggling a lot at the time but still made a point to check in and keep me updated. That kind of communication goes a long way and made a big difference while I waited.
In the finance department, Bob and Brett were ... Read More Google - Apr 14, 2025
I had a great experience working with Ryan! From the moment I walked in, he was friendly, welcoming, and true to what he says in his bio - not pushy at all. He really took the time to understand what I was looking for, and I never felt pressured or rushed throughout the process. Ryan made everything simple and straightforward, which I really appreciated. If you're looking for someone who genuinely wants to help and make your car-buying experience easy, I definitely recommend reaching out to him!
In February, my husband and I purchased a 2025 Toyota Tundra Limited from Pappas Toyota. We worked with Shay Pritchett and Ryan Lauer, who were patient with our many questions, offering suggestions, and helping us decide on the perfect vehicle for us. Today, we stopped by Pappas to pick up something and ask a question. Shay spent nearly an hour with us making sure we knew how to use every technological bell and whistle of our new truck.
The professional and efficient guys in the service department installed a truck bed cover and running boards. Plus, you can get a free ... Read More Google - Apr 10, 2025
I had an amazing experience here with getting my new Camry! I love my new vehicle and Tim in Sales was super helpful and friendly and walked me through the entire seamless process. Bob in Finance made everything a breeze when finalizing everything. Great customer service and follow ups after the purchase. Thank you for an amazing experience here and I appreciate everything in completing this purchase!
I'm a bit late with this review as I took delivery of our 2025 Camry on 12/13/2025. Steve Helmich as usual was great to work with. Most of the process was done by phone, and we only spent about 90 minutes total in the dealership. Steve made the buy easy, and Glenn Ritter did a super job getting us in and out of the finance office quickly. Pappas IS the place to go!!
It was a buyer's market when I bought from Tony at Pappas Toyota. I could have bought from anywhere. Tony is friendly, accessible and knowledgeable. I trust him. After the sale, he was there to connect me to the vehicle and show me the various tricks to make it more useful. I am very happy with my purchase and I would send my kids to Tony.
10/10 experience Nick Lane was incredibly knowledgeable, patient, and attentive. He took the time to answer all my questions and made sure I found the perfect vehicle that met my needs and budget. The entire team was professional and welcoming, creating a no-pressure environment that made the buying process enjoyable.
Nick Lane is an excellent salesman. He displays professionalism and has a good demeanor. Would definitely recommend anyone in the market for a vehicle to work with him!
Tony Overcamp sold me a Tundra 1794. It was very easy doing business with him and Pappas Toyota. He was knowledgeable, friendly and very helpful. After the sale, he was there to show us all the buttons and tricks and get us connected to the Toyota services.
Greatest sales experience ever, no questions left unanswered. No hassles, I will definitely recommend Pappas Toyota.
Pappas Toyota is a great dealership. My wife and I recently purchased a new vehicle from them. Our salesman was absolutely amazing his name is Jacob Fisher, he was extremely helpful and very knowledgeable. He made us feel like family, which we were very thankful for. The experience was like nothing I've encountered before when purchasing a vehicle. I want to thank you Jacob for all your help. I would also like to thank Bob in the finance department for helping us and making our experience as stress free as possible. Thank you Pappas Toyota. We will see you ... Read More Google - Apr 1, 2025
I truly enjoyed every interaction with the team at Pappas when purchasing our new Tundra. Barry was the first to greet us and was thorough, kind, and funny while educating us on the features the truck offered. He kept in communication when our truck was being built and ensured we knew as soon as it arrived and was ready. He was there to walk us through the ins and outs when we went to pick it up. I'll definitely be visiting him to buy another vehicle in the future! He made the process painless!
My husband and I just bought our first car together yesterday 3/28. We had such an amazing experience with Nick. He was very responsive, never pressured us into a sale, personable, and all around a great salesman. We felt very comfortable reaching out to him and asking questions. He made the process seamless and we are so happy with our purchase. Highly recommend going to Nick for your sales at Pepas Toyota!
Ryan Lauer was a great salesman. Very helpful and attentive. Great experience!
I stopped by to check out a Tacoma and Shay Pritchett provided excellent customer service. He was knowledgeable, friendly, and patient — definitely someone I’d trust for a future purchase!
Ryan Lauer is the best! He listened well and delivered me a car I am very happy with. The purchasing experience was smooth without hassles
The folks at the dealer is very nice and professional.
I have used Pappas Toyota before when I was looking for a new car for my son and I returned when I needed one for my daughter. Shay was very helpful and provided good information about the car and made the process very easy! Michael in finance was very friendly and helpful. I would definitely recommend Pappas Toyota if you are looking for a car and top notch service.
We had an amazing experience at Pappas Toyota buying our new Land Cruiser! Shay communicated with us often and found us the perfect car, and made the experience at the dealership pain free! Doc in finance was also helpful and made the financing piece smooth and easy.
I recently visited the Pappas Toyota dealership, and I had a wonderful experience thanks to the amazing salesperson, Shay. From the moment I walked in, Shay made me feel comfortable and welcomed. As someone who doesn’t know much about cars, I had a lot of questions, and Shay was incredibly patient, answering each one thoughtfully and in detail. He took the time to explain all the features and options, ensuring I understood everything before making a decision.
What really stood out was Shay’s kindness. He didn’t rush me or make me feel pressured in any way, which ... Read More Google - Mar 26, 2025
Shay Pritchett was a pleasure to work with! He was helpful with any questions and very professional throughout the whole process!
My visit to pappas Toyota was very pleasant Shay was especially welcoming and made my experience pain free and stress free Good looking out Shay!
Shay was so incredibly helpful. His experience, expertise and knowledge are best in the area. Always responsive and helpful- I highly suggest Pappas and Shay for any auto needs that you may have. You won’t be disappointed . Truly, a pleasure to do business with. Grateful for his help. Not always a fun process but Shay makes it easy and pleasant as can be.
shay was the best! so friendly and kind and made the experience so easy and flawless. i will recommend him to my friends! thank you SHAY!!
Customer service was beyond excellent. Shay took care of all my needs with great expertise and knowledge. He answered all my questions and addressed my concerns. He was awesome!
Shay was extremely helpful and informative!
I had an absolutely amazing experience buying my Toyota Corolla from Shay! From start to finish, he was incredibly helpful, knowledgeable, and personable. He took the time to listen to my needs and preferences, making sure I found the perfect car for my lifestyle. Shay was never pushy, and he made the entire process smooth and stress-free. His professionalism and genuine care for his customers truly stood out. I couldn’t be happier with my new Corolla, and I’m so grateful to have had Shay as my salesman. Highly recommend him to anyone looking for a great car-buying experience!
Very friendly staff. Shay Pritchett, a salesman was quick to help me find what I was looking for. Not pushy at all and very understanding
Shay is awesome. He had to work very hard to find a car for us (we were very picky). He really cares. This is the fifth Toyota Hybrid we have bought from Pappas and ye have some people to this dealership. They do it right
On the morning of 03/22/2025 i arrived at pappas Toyota at or around 9am for oil change service (for my 2024 Toyota Camry). I did understand that an appointment was recommended, but i was willing to wait as long as possible. Upon arrival i spoke to the "car porter" gentleman (name not recalled) and he inquired about my visit. I told the gentleman that i needed an oil change, but did not have an appointment. The gentleman told Assistant Service Manager Jeff Holloran and Mr. Holloran advised me to wait a few moments (while he helped another customer) and that ... Read More Google - Mar 22, 2025
I bought my Rav4 from Pappas Toyota. David Dubois in sales was wonderful. He went above and beyond to make sure things went smoothly. The Finance Director was also very professional. I highly recommend Pappas Toyota.
Ryan Lauer was friendly and polite. Did not pressure us. He was helpful in answering questions and informative. This is my third Toyota.
I had the pleasure of buying a new truck this year from Pappa's Toyota. Not only was the deal fantastic, but My salesman Tim also made the experience one of the best I've had in 20 years of buying cars. No pressure, very knowledgeable and straight to the point. Excellent experience and Did I Mention the Deal was great? I will be coming back to Pappa's For any of my Future vehicles!!
This is my fourth car in the last four years, and I've worked with four different dealerships during that time, but Pappas Toyota truly stood out!
After waiting six months for a new Toyota Sienna and placing deposits at three other dealerships, I can confidently say that this was by far the best experience I've had.
They promised they would get me the vehicle sooner than the other dealerships, and they delivered on that promise.
I recently had the pleasure of purchasing a 2025 Toyota Sienna from Pappas Toyota, and I couldn’t be more impressed with the entire ... Read More Google - Mar 6, 2025
Bob holiday by far is one of the best finance managers at Toyota. Nick was my sales agent and he walked me through every step and made sure to answer any and all questions I had.
Nick Lane was a pleasure to work with, he stayed after hours to close my deal. Made sure I got a detail which I couldn’t do till 2 weeks after purchasing. He also fought for a better rate for me along with finance department member bob holiday. Both were super professional and helpful. I would highly recommend.
I recently had the pleasure of purchasing a 2025 Toyota Tundra from Pappas Toyota and I couldn't be more impressed with the entire experience. From the moment I stepped onto the lot, Mr. Fisher was friendly, knowledgeable, and eager to assist. They took the time to understand my needs and preferences, guiding me to the perfect model that suited both my lifestyle and budget.
The dealership had an excellent selection of vehicles, and the 2025 Tundra stood out with its sleek design, advanced technology, and powerful performance. The sales team provided a thorough walk-through of the truck’s features, including its ... Read More Google - Feb 26, 2025
Jay is the go to guy at Pappas Toyota. Fantastic experience test driving some different Highlanders and an even better time through the order/buying process.
Wanted to thank Nick Lane for making the experience of buying a new car easy. I ended up with the exact car I was looking for. He was wonderful when I had questions even months after my purchase. Thanks so much!
I worked with Nick on purchasing my vehicle and he did a great job informing me of all details and walking me through the process. 5 stars!
When I got to the dealership I wasn't really sure what kind of vehicle I wanted to look at first. Nick Lane was very honest and knowledgeable about all the cars, and help me narrow down the options. I will definitely be choosing Pappas again in the future!
Got a new car from a new salesman Ryan and he was phenomenal! Wouldn’t even know he was new, we purchased a used 2024 Toyota highlander than we absolutely love! Thank you Pappas Toyota!
Jason Clark was knowledgeable, helpful , and no pressure at all.
My sales rep, Jason Clark, is awesome. Kind, patient, understanding.
My introduction to Pappas Toyota was through its service department. I acquired a Toyota pickup truck in a private sale and needed a dealer for regular maintenance. My experience with the service department led me to purchase two Toyota vehicles at Pappas. A majority of the time I can have my vehicles serviced the same week I call for an appointment and often the same day I call. Employees in the service department are always friendly and knowledgable. My vehicles run flawlessly due to Toyota's quality and the regular maintenance I receive at Pappas.
My experience with the sales ... Read More DealerRater - Feb 17, 2025
Jacob fisher was so insightful. He helped with every question we had. We are super excited to work with him again. If you want to get a vehicle this is the guy to go to! Thanks jake
Just bought Rav4. Love it! Jacob Fisher was my salesperson, he felt more like my advocate than a sales person. Him, "Tank", and Nick did everything they could, not to "close a deal" , but to help my family find the right car for us. Will be back again and again. I will update review once I have a chance to experience the service side for myself. Tip. Avoid weekends, by nature of all dealerships, they get busy. I'd call Jacob to schedule a good time to talk and touch a few cars.
Jake F was super helpful on a phone call regarding what we could do with rates and trade ins. Pappas will be a first stop when car searching in the future!
Jay Clark was my salesmen and was awesome from the minute I walked in! Very kind and informative in helping me find the perfect car! Was on top of getting all of my information organized too. Bob Holliday that did the finances/signing was also great!! Very kind, talked me through everything with patience, and even assisted in setting up my new car insurance! Highly recommend this dealership especially Jay Clark and Bob Holliday.
Great experience working with J. Clark. Would highly recommend him
My wife and I are looking at the 2025 4Runner. We went in to test drive the 2024 and the Land Cruiser. Great place to buy a car. Nick Lane was the salesman that worked with us. Super knowledgable and helpful. Bob Holiday, the salesman manager let us drive his 2024 4 runner. When we buy it will be at Pappas with Nick Lane!
Dakota is the best
Nick L was very helpful and very knowledgeable about the vehicles. Although I did not buy, I will definitely make sure to go to him when the time comes. Highly recommend requesting him to help you find the perfect car for you! Thanks for all of the help, Nick!
Nick Lane, went above and beyond to make my purchase amazing. he's very knowledgeable and super nice. Thank you for your excellent service LP
Isabel Vargas is such an expert and always so easy to work with. Highly recommend working with her!
Isabel Vargas is your go to girl for cars! especially as a woman it’s so nice to be able to go to another woman to feel safe and connected with while making such an important decision. I can’t recommend her enough, she’s truly passionate about what she does, and will go out of her way to help anyone in every way she can!! dont play with my girl 😮💨
Jay Clark was the best!
Jason Clark was amazing to work with. Very professional, nice, friendly and funny. He made it a great experience and will do business with him again.
Jay Clark was great to work with!
See Jacob Fisher to receive great service and an awesome car buying experience at Pappas Toyota. He is friendly, helpful, and knowledgeable. You will be happy you did.
Jay Clark was phenomenal!!!
Jason Clark is fantastic! Knowledgeable, efficient, and patient with all of my questions!!
Had a fantastic experience test driving and choosing my Toyota Grand Highlander! Jay Clark was great to work with- super knowledgeable, helpful, and made the process very smooth and easy. Thanks Jay and Pappas!
Fantastic car buying experience! Jason Clark was amazing - knowledgeable, patient, and no pressure. They helped me find the perfect vehicle within my budget. The negotiation was fair, financing was smooth, and the whole process was quick and easy. Highly recommend!
Jacob is an overall great person and even better salesman. We all know we hate driving into a dealership and sometimes being bombarded with salesman but he made it a fun experience!! I love Toyota and once I’m ready to buy, I will definitely be going through him!
I have enjoyed dealing with Pappas Toyota! My salesman Jay was awesome. Pappas made buying a car enjoyable instead of a dread. Service Dept is aways friendly and can get me right in. I have no complaints as this is my second vehicle I have purchased from them.
Jay Clark has Always been great to deal with.
Jay Clark was great to work with
Jay Clark gives A+ Customer Service. He is knowledgeable, listens and friendly.
Worked with Jay Clark to buy a new vehicle. He was courteous, professional, and responsive to all my questions and updated me at every step. Would recommend Jay to anyone looking to purchase a new Toyota.
Just purchased a 2025 Toyota Sienna. I had a great experience with Jay Clark. He stuck with me even though I put him through the ringer trying to secure my perfect vehicle. The process was smooth and the communication was good. I would definitely consider purchasing from Pappas again!
High regards for Jake Fisher friendly and very helpful I would highly recommend him if your looking for a vehicle
Isabel Vargas helped me in the process of looking for a new car. She was very informative and sweet. I will be a returning customer due to great customer care. Thanks Isabel!
Absolutely LOVE the customer service here! Everyone is great and so so so nice! Isabel helped me make so comfortable! From the moment I walked through the Pappa's doors, I was greeted with a warm welcome by the staff. As soon as I entered, I was greeted by Isabel, who I swear must be the car-buying equivalent of a unicorn! Her warm smile and infectious enthusiasm instantly put me at ease. It was as if she could read my mind, knowing exactly what I was looking for! I felt like royalty as they escorted me around the stunning selection ... Read More Google - Feb 11, 2025
