Staff
Finance
Brett Bales
Finance Manager
Bob Holliday
Finance Manager
Glenn Ritter
Finance Manager
Jay Clark
Salesperson
Management
Frank "The Tank" Walsh
Sales Manager
Angelo Bezzole
General Manager
Alex Wallut
Sales Manager
Sales
Ryan Lauer
Sales
Tony Overkamp
Salesperson
Mike Wagner
Salesperson
Barry Brash
Salesperson
David Dubois
Salesperson
Tim Scanlan
Salesperson
Joseph Herman
Salesperson
Dakota Maurer
Salesperson
Shay Pritchett
Salesperson
Jacob Fisher
Sales
Nick Lane
Sales
Service
Pat Ragan
Service Advisor
Gino Micallef
Service Manager
Darin Rigby
Service Advisor
Dave Shore
Service Advisor
Drew Lowry
Assistant Service Manager
Blake Campey
BDC/Rental Manager
Ben Glover
Warranty Administrator
Ashliegh Kopf
BDC/Rental Manager
Paul Nanny
Service Advisor
Collision Center
Robbie Callahan
Collision and BodyShop Manager
Parts
Mike Emmerson
Service Advisor
Brett Bales
Finance Manager
Jun 08, 2026
Ryan was great to work with.
Ryan was great to work with. I knew what I wanted when I went in and it was appreciated that Ryan wasn't there to upsell or move me into something we didn't want. This was our second new car from Pappas and Ryan could sense that. So it was very non pushy and easy from start to finish on a car Ryan tracked down (being built). We waited 4 weeks before the car would be ready. What I was impressed with was how much he new of the instruments in the in the new car. I already had a car with the same instrument panel but my wife was a little more unfamiliar with it. Ryan was awesome at breaking everything down and going through every option on that car. Kudos Ryan!!
Jun 08, 2026
I have worked with Brett on two vehicles.
I have worked with Brett on two vehicles. Brett has made each of the experiences rather easy and is great at explaining on the nuisances when it comes to buying a new car. There is a reason we want back to Pappas outside of just looking for another Toyota. Would recommend.
May 18, 2026
Super friendly, no nonsense.
Super friendly, no nonsense. As someone who's been in the car business forever, it was nice to feel like a person and not a sale.
Apr 23, 2026
They were professional, funny, and go with the flow.
They were professional, funny, and go with the flow. It was an all around a great experience.
Apr 23, 2026
Ryan was extremely helpful and so was Brett, they made us
Ryan was extremely helpful and so was Brett, they made us very comfortable and made the whole process super easy
Frank "The Tank" Walsh
Sales Manager
Dec 17, 2025
It was a pleasure dealing with the folks at Pappas
It was a pleasure dealing with the folks at Pappas Toyota, best experience I’ve had buying a car. Thanks Ryan, Frank, and Doc!
Sep 05, 2025
Everyone was easy to work with, friendly and
Everyone was easy to work with, friendly and professional. I’d buy from them again!
Feb 03, 2024
Shay Pritchett of Pappas Toyota of St.
Shay Pritchett of Pappas Toyota of St. Peters is the best. Have bought 7 cars over the past 2 decades.. always a great experience. Why we go back even though it's a 3 hour drive. And we have a Toyota dealer 10 miles away. From planning the purchase, to trade in... financing and post sake. You can't find a better employee than Shay Pritchett. Energy, customer satisfaction, great frequent updates. Never had a better salesperson. Shay is top shelf. Will be back for car number 8... having Shay is a deal maker!
Aug 30, 2023
just purchased a 23 forerunner, he made things so easy
just purchased a 23 forerunner, he made things so easy and quick. held the car for a day while we worked out the kinks. great salesperson and explained everything and got everything done in a very short time.
Oct 26, 2022
Frank Walsh is the friendliest person at Tom Pappas
Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!
Ryan Lauer
Sales
Jul 06, 2026
Ryan was awesome to deal with and was great about
Ryan was awesome to deal with and was great about explaining all the features of my new car. Bob was very fair and provided good examples of all the additional programs. Since I have previously bought cars from them, they were willing to accommodate me. Wonderful staff and dealership!!
Jul 04, 2026
Our experience at Pappas, and with Ryan, was nothing
Our experience at Pappas, and with Ryan, was nothing short of exquisite. Everyone was immensely professional, hard-working, and in particular (with Ryan), kind. We are grateful for having been able to connect with Ryan, and the team, and know that they are, without a doubt, the reason behind this experience being so relaxed and easy. We are grateful for their effort, dedication, and customer service. Ryan, in particular, went above and beyond to ensure that everything was precisely how we desired it. We will, without a doubt, recommend Pappas and Ryan to anyone who needs to purchase a car. Would buy again!
Jun 08, 2026
Ryan was great to work with.
Ryan was great to work with. I knew what I wanted when I went in and it was appreciated that Ryan wasn't there to upsell or move me into something we didn't want. This was our second new car from Pappas and Ryan could sense that. So it was very non pushy and easy from start to finish on a car Ryan tracked down (being built). We waited 4 weeks before the car would be ready. What I was impressed with was how much he new of the instruments in the in the new car. I already had a car with the same instrument panel but my wife was a little more unfamiliar with it. Ryan was awesome at breaking everything down and going through every option on that car. Kudos Ryan!!
Jun 08, 2026
I have worked with Brett on two vehicles.
I have worked with Brett on two vehicles. Brett has made each of the experiences rather easy and is great at explaining on the nuisances when it comes to buying a new car. There is a reason we want back to Pappas outside of just looking for another Toyota. Would recommend.
Jun 03, 2026
If you’re looking for a dealership that is reliable and a
If you’re looking for a dealership that is reliable and a dream to work with, this is the one. My salesman was quick and happy to answer any questions I had. Everyone there was so nice, happy to help, and overall a blessing to work with! I could not have asked for a better experience!
Pat Ragan
Service Advisor
Aug 29, 2025
Tony Overkamp is an exemplary member of the Pappas Toyota
Tony Overkamp is an exemplary member of the Pappas Toyota team and I would recommend him to any and all who are looking for their next purchase of a new or “previously experienced” Toyota. I have just purchased my 5th Toyota, the 2 latest purchases from Tony. My 2010 4runner I bought new from Tony, drove it 358,900 miles, and just traded it in and bought mtpy new 2025 Toyota SR5, again from Tony. His friendly demeanor, consummate knowledge of the entire Toyota line of vehicles, his professionalism in conducting the entire sales and service process from start to finish, should be only a few of the reasons you should select Tony when considering your next vehicle. Mark A. Fisher
Aug 29, 2025
I have dealt with Pappas Toyota since 1987.
I have dealt with Pappas Toyota since 1987. Between my husband and me, we have purchased 4 vehicles from Pappas Toyota, 2 of them from Tony Overkamp. We particularly like the no pressure attitude and knowledgeable salesmanship from Tony. He is outstanding! Our service needs have always been excellent! That’s why we keep coming back! Becky
Feb 13, 2024
Service was fast, professional and reliable.
Service was fast, professional and reliable. I had a lot of maintenance work done. Very happy with the work and the price. I recommend them.
Nov 09, 2023
I am always treated like I am the most important
I am always treated like I am the most important customer. My vehicle is kept maintained at a comparable price and service is easy to do business with.
Sep 05, 2023
Much more knowledgeable than the last two places I went
Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere
Gino Micallef
Service Manager
Darin Rigby
Service Advisor
Aug 26, 2025
I have been taking both of my Scion's to Pappas Toyota
I have been taking both of my Scion's to Pappas Toyota for over 8 years and the service team has always been extremely friendly and easy to communicate with.
Apr 06, 2024
Wonderful staff, quick service.
Wonderful staff, quick service. Pleasure getting car repaired and maintained at Pappas Toyota, will be back.
Mar 29, 2024
Darin Rigby in service is the best.
Darin Rigby in service is the best. He always takes care of me and makes the service experience great. I’m always impressed when I go to Pappas. It’s unlike any other dealership. There people don’t leave -it’s always the same people. When you take care of people that creates loyalty and they don’t leave. No other car dealership is like Pappas!
Mar 25, 2024
Service was super fast.
Service was super fast. Was given longer eta, was done in half the time. Thank you!
Mar 20, 2024
I had an appointment at 9:30 am.
I had an appointment at 9:30 am. Arriving a few .inutes early, I was treated well. All personally were friendly. The waiting area is close to the service area and comfortable. Thus was a good experience.
Tony Overkamp
Salesperson
Apr 17, 2026
Tony, Ryan, and Brett were all great to work with.
Tony, Ryan, and Brett were all great to work with. Made everything super easy and didn't put pressure on at all which was refreshing. Super quick and easy experience and will definitely be returning when it's time for something new.
Mar 30, 2026
We had a great experience working with Tony Overkamp at
We had a great experience working with Tony Overkamp at Pappas Toyota. My wife and I recently purchased a 2026 Toyota Highlander, and Tony made the entire process smooth and stress-free from start to finish.
Feb 24, 2026
Ryan and team were easy to do business, great experience
Ryan and team were easy to do business, great experience . Love my Toyota for sure.
Feb 08, 2026
Tony was exactly what we were looking for he was not
Tony was exactly what we were looking for he was not pushy he was kind , he was very knowledgeable. He made car buying easy. We would 100% recommend Tony.
Jan 30, 2026
Tony overkamp, great customer service.
Tony overkamp, great customer service. Great pricing from him. The second prius I've bought, in the past 4 years. We will be back when our other prius wears out. 2007 prius will be the next one I replace.
Mike Wagner
Salesperson
Mar 23, 2026
We have purchased two vehicles from Pappas Toyota, and
We have purchased two vehicles from Pappas Toyota, and both times Mike Wagner was our salesman. He was fantastic to work with and made the whole process simple and stress-free. Mike was honest, answered all our questions, and never made us feel rushed or pressured -which is rare these days. We couldn’t recommend him highly enough.
Oct 29, 2025
I've bought many cars from Pappas and Mike Wagner has
I've bought many cars from Pappas and Mike Wagner has always been ny salesman. Mike is always professional, trustworthy and reliable. He always makes sure that I am taken care of. I will always buy my cars from Mike Wagner at Pappas.
Aug 30, 2025
Had a great experience with Barry Brash and Mike Wagner
Had a great experience with Barry Brash and Mike Wagner helping me pick out the right car! Brett made it nice and easy for the paperwork
Aug 30, 2025
Barry Brash, Mike Wagner, and Brett were awesome to work
Barry Brash, Mike Wagner, and Brett were awesome to work with!! They were knowledgeable, quick to reply with any questions, and made our car buying experience stress-free!! I highly recommend them for all your car buying needs!!
Jul 24, 2025
Mike W works for customer 100% before and after the sale
Mike W works for customer 100% before and after the sale and always answer phone calls
Dave Shore
Service Advisor
Aug 26, 2025
I have been taking both of my Scion's to Pappas Toyota
I have been taking both of my Scion's to Pappas Toyota for over 8 years and the service team has always been extremely friendly and easy to communicate with.
Apr 06, 2024
As usual, service was on point and on time.
As usual, service was on point and on time. The wait is never long and they always point out upcoming service needs.
Mar 11, 2024
The recent repairs from the collision i had were great.
The recent repairs from the collision i had were great. From them time AAA dropped it off until completion Pappas ket me informed as to the progress.
Feb 07, 2024
Service department staff are very professional.
Service department staff are very professional. I've been going there about 10 years. My primary service advisor is David Shore and he is great.
Aug 11, 2023
The staff was helpful and courteous I am always able to
The staff was helpful and courteous I am always able to easily schedule an appointment
Barry Brash
Salesperson
Nov 30, 2025
Barry was helpful, knowledgeable and professional.
Barry was helpful, knowledgeable and professional. Did not feel pressured at all. The process went smoothly. Love my new car! Thanks Barry and Doc for a great experience at Pappas Toyota!
Sep 25, 2025
We went to Pappas to check out the new 4Runners, and we
We went to Pappas to check out the new 4Runners, and we were helped by Berry! Berry was a great salesman and answered all our questions. We ended up leaving the dealership with a new 4Runner. Pappas was very welcoming and offered a great experience for buying a new car!
Aug 30, 2025
Had a great experience with Barry Brash and Mike Wagner
Had a great experience with Barry Brash and Mike Wagner helping me pick out the right car! Brett made it nice and easy for the paperwork
Aug 30, 2025
Barry Brash, Mike Wagner, and Brett were awesome to work
Barry Brash, Mike Wagner, and Brett were awesome to work with!! They were knowledgeable, quick to reply with any questions, and made our car buying experience stress-free!! I highly recommend them for all your car buying needs!!
Jun 30, 2025
My dealing with Pappas Toyota has been the best I have
My dealing with Pappas Toyota has been the best I have experienced, by far. I dealt with Barry Brash, and he is a salesman extraordinaire! He knows his cars, and goes above and beyond to make the experience easy and painless! He has earned a customer for life!!
David Dubois
Salesperson
Nov 25, 2025
Dave Dubois was incredibly helpful and professional while
Dave Dubois was incredibly helpful and professional while also making us feel comfortable and welcome.
Oct 31, 2025
Mike, Gino, and Dave really helped me out getting my car
Mike, Gino, and Dave really helped me out getting my car into to service and getting fixed quickly all under warranty. Thanks again
Sep 01, 2025
Dave DuBois was great.
Dave DuBois was great. Very knowledgeable and found me what I wanted in the time frame he told me. Love my new Tundra. Thanks again Dave
Aug 16, 2025
David was very helpful in my car search.
David was very helpful in my car search. The first time I called, someone had already put a deposit on the car I want. Lucky me, that person backed out and so David contacted me even though he was off that day. The process was smooth, and he answered all my questions all the time. Thank you so much, Dave.
Oct 19, 2024
What an amazing experience I had dealing with Pappas
What an amazing experience I had dealing with Pappas Toyota, from the start to the finish. Dave Dubois was a outstanding! First he helped in answering every question on the new Hybrid Tacomas, even when information was slowly releasing upon first announcement. He then helped lead me through the process of securing a place in the waiting process. While waiting for the trucks release he quickly and attentively answered all my questions. Once one arrived he walked me through the process even staying after his shift. Dave is truly an employee who loves what he does and cares for his customers. Even going above and beyond his job description to seek out answers that didn’t relate to selling the vehicle. Brett Bales was another outstanding employee who explained and led me through the warranties and sales. He even went on my behalf to talk to other departments about after marked parts. These two truly made the experience a pleasure and one I will recommend to many in the years to come
Angelo Bezzole
General Manager
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
Nov 10, 2022
Friendly, fast & reliable service.
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.
Mar 19, 2022
This GM is dick head , I bought 10 cars from this
This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership
Nov 22, 2021
I will never be back. Went to Lou fusz got $9800 more on...
I will never be back. Went to Lou fusz got $9800 more on my trade. Also I work for Toyota. I get a nice discount. I ordered the car in July its now end of November before the car even came in. They now refused to give me my Toyota employee discount. After I already put money down. Months ago. I had sold my current car an hour before, without knowing this bc they did not inform me. Now I'm without a car for a few days until our new one comes in, from Lou Fusz. I will inform all my coworkers at TMMM about this as well. Go to Lou fusz toyota. Give them their deserved 5 star review. My sales woman did her job alright. She was stuck as the middle man.
Oct 27, 2021
Easy to work with and have your needs met. My family has...
Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great.
Bob Holliday
Finance Manager
Jul 06, 2026
Ryan was awesome to deal with and was great about
Ryan was awesome to deal with and was great about explaining all the features of my new car. Bob was very fair and provided good examples of all the additional programs. Since I have previously bought cars from them, they were willing to accommodate me. Wonderful staff and dealership!!
Feb 18, 2026
Experience was quick and painless.
Experience was quick and painless. Ryan and the Pappas team moved it along and we are off in our new Highlander.
Feb 18, 2026
No pressure sales, listened to my evaluation of engine
No pressure sales, listened to my evaluation of engine and responded to completing the deal with price adjustment. Responded to my request to complete deal the next morning first thing. In & out fast - no hang ups. No “slickster” attitude! Just an everyday guy. Refreshing to see that these days.
Jan 08, 2026
Ryan was great at explaining everything and helping me
Ryan was great at explaining everything and helping me get my new truck all setup.
Dec 17, 2025
It was a pleasure dealing with the folks at Pappas
It was a pleasure dealing with the folks at Pappas Toyota, best experience I’ve had buying a car. Thanks Ryan, Frank, and Doc!
Tim Scanlan
Salesperson
Jun 26, 2025
They made buying my new Camry a great experience.
They made buying my new Camry a great experience. I am very happy with my purchase
Oct 24, 2022
By far the best dealership ever to work with.
By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.
Jun 20, 2021
It’s always a pleasure to work with a friendly,...
It’s always a pleasure to work with a friendly, knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you.
Feb 11, 2021
Purchased a new Tacoma from Pappas in late January 2021....
Purchased a new Tacoma from Pappas in late January 2021. It was extremely difficult to get information from them in a timely manner. I finally got details of the modifications days after requesting them. Salesman Tim Scanlan has stopped communication now that the sale is complete. I thought Dee was my salesperson because she was the only one providing the information I was requesting. Overall not a good experience compared to other Toyota dealers I have dealt with in the past.
Oct 24, 2020
Pappas Toyota is great. This is the second previously...
Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.
Glenn Ritter
Finance Manager
Mar 26, 2026
It was a great experience from start to finish.
It was a great experience from start to finish. It was a no pressure experience.
Mar 11, 2026
Ryan and Glenn at PaPas were excellent from start to
Ryan and Glenn at PaPas were excellent from start to finish. They knew we drove a long way to get there so they stayed late so we were able to bring home our vehicle the same day.
Feb 24, 2026
Ryan and team were easy to do business, great experience
Ryan and team were easy to do business, great experience . Love my Toyota for sure.
Jan 01, 2026
Ryan did an awesome job getting us our van and staying in
Ryan did an awesome job getting us our van and staying in touch while we waited for it to come in.
Nov 06, 2025
Ryan and Joe really took care of me.
Ryan and Joe really took care of me. After being neglected by Bommerito Toyota and a salesman at Pappas Joe and Ryan really worked to get me exactly the Camry I wanted! Two top notch salesmen! Will recommend them to anyone!!
Joseph Herman
Salesperson
Nov 06, 2025
Ryan and Joe really took care of me.
Ryan and Joe really took care of me. After being neglected by Bommerito Toyota and a salesman at Pappas Joe and Ryan really worked to get me exactly the Camry I wanted! Two top notch salesmen! Will recommend them to anyone!!
Apr 05, 2025
It was a buyer's market when I bought from Tony at Pappas
It was a buyer's market when I bought from Tony at Pappas Toyota. I could have bought from anywhere. Tony is friendly, accessible and knowledgeable. I trust him. After the sale, he was there to connect me to the vehicle and show me the various tricks to make it more useful. I am very happy with my purchase and I would send my kids to Tony.
Feb 16, 2025
My introduction to Pappas Toyota was through its service
My introduction to Pappas Toyota was through its service department. I acquired a Toyota pickup truck in a private sale and needed a dealer for regular maintenance. My experience with the service department led me to purchase two Toyota vehicles at Pappas. A majority of the time I can have my vehicles serviced the same week I call for an appointment and often the same day I call. Employees in the service department are always friendly and knowledgable. My vehicles run flawlessly due to Toyota's quality and the regular maintenance I receive at Pappas. My experience with the sales staff begins and ends with Joe Herman. No high pressure on any sale. If the particular vehicle I am looking for is not on the lot, Joe will find it at another dealership and have it delivered to Pappas. Joe is friendly and easy to work with. I recommend both Pappas Toyota and Joe Herman to anyone searching for a new or used vehicle.
Dec 06, 2022
I have had 5 visits with the service department and have
I have had 5 visits with the service department and have never been disappointed. The service department is always clean and the professionalism of the staff is exceptional. If I have to wait for the service, they value my time and complete the service promptly.
Oct 04, 2022
This dealership is the only dealership that I have dealt
This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.
Alex Wallut
Sales Manager
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
May 04, 2023
Barry did an excellent job handling A new car that I
Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!
Nov 10, 2022
Friendly, fast & reliable service.
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.
Oct 03, 2022
I have now purchased 3 vehicles from Pappas Toyota over
I have now purchased 3 vehicles from Pappas Toyota over the last 12 years. This time, my sales associate was Isabel Vargas. I wound up having to wait three months for Toyota to fulfill the ordered vehicle, but Isabel kept me informed as much as possible along the way.
Mar 16, 2022
Truly one of the best car buying experience we have ever
Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!
Dakota Maurer
Salesperson
Aug 04, 2024
Dakota made my purchase of a new Tacoma smooth and
Dakota made my purchase of a new Tacoma smooth and comfortable. He was very knowledgeable about the Tacoma series and was able to answer my questions thoroughly. I never felt pressured or stressed during the the whole process. I was happy to continue my brand loyalty to Toyota of 17 years with another. With Dakota and the team at Pappas, I am confident my Tacoma will reliably take me and my family through many adventures for years to come. Thank you!
Oct 11, 2023
I've purchased multiple cars from Pappas Toyota.
I've purchased multiple cars from Pappas Toyota. Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goes the extra mile to make sure you get the best rate and loan length you are looking for and won't stop until you are satisfied. Brett Bales and Dakota Maurer are the reason I am a repeat customer at Pappas Toyota.
Aug 27, 2021
I recently traded my 2016 RAV4 in for a 2018 Highlander....
I recently traded my 2016 RAV4 in for a 2018 Highlander. The salesman, Dakota, was great. We are very happy with our purchase. Thanks for everything.
Mar 05, 2021
Dakota was awesome and made the buying process simple and...
Dakota was awesome and made the buying process simple and painless! Best sales person I’ve dealt with in a long time! Keep it up!
Jan 09, 2021
Everything was pretty smooth and as expected. I did feel...
Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase
Drew Lowry
Assistant Service Manager
Jul 24, 2025
Thanks so very much for taking the time to go over the
Thanks so very much for taking the time to go over the many electronic switches on my new Camry. I’m understanding the manual much better now and I really appreciate you! You are a great example of what good service is!
Feb 16, 2024
The dealership has been great but the amount of time
The dealership has been great but the amount of time taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional.
Sep 15, 2023
Summary of the rating is that eventually the team fixed
Summary of the rating is that eventually the team fixed my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way. I can say based on my experience this dealer’s service team will try to make sure all of your issues are taken care of when performing a repair, assuming you push back on things that don’t quite make sense. Can’t say that I’d recommend them but I do feel that if you choose them they will perform honest work and the people are very nice.
Aug 02, 2023
Clean honest cheerful professional.
Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years.
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Shay Pritchett
Salesperson
Jun 08, 2024
Shay was amazing!
Shay was amazing!! From the fast response to going way above and beyond to help me out! My family is jealous of my Pappas Toyota swag, we are going to advertise y’all so much you’ll need to open up a location in DFW! Huge thank you!
Feb 03, 2024
Shay Pritchett of Pappas Toyota of St.
Shay Pritchett of Pappas Toyota of St. Peters is the best. Have bought 7 cars over the past 2 decades.. always a great experience. Why we go back even though it's a 3 hour drive. And we have a Toyota dealer 10 miles away. From planning the purchase, to trade in... financing and post sake. You can't find a better employee than Shay Pritchett. Energy, customer satisfaction, great frequent updates. Never had a better salesperson. Shay is top shelf. Will be back for car number 8... having Shay is a deal maker!
Nov 06, 2023
Shay was an awesome and very passionate salesman who
Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas.
Jul 17, 2022
Shay and Isabel were great to work with from start to
Shay and Isabel were great to work with from start to finish and very accommodating! I was out of town for work when the car arrived and they held it for me all the way until I was able to come in and pick it up when they could have just as easily sold it in todays market. Now that’s what I call amazing customer service! Mike in financing was great to work with also! Super happy that we went with Pappas for our vehicle.
May 10, 2022
First time customer, my wife and I purchased a new
First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!
Jacob Fisher
Sales
Apr 13, 2026
Jake was very professional and extremely helpful
Jake was very professional and extremely helpful definitely would recommend him to others. IF you are looking to buy a vehicle Jake is you man.
Feb 23, 2026
The dealership was very clean, everyone was very
The dealership was very clean, everyone was very friendly. There were a lot of cars available to be sold.
Feb 23, 2026
Jacob Fisher is incredibly knowledgeable Al with good
Jacob Fisher is incredibly knowledgeable Al with good intellect. I trust Jacob with any questions car related, he is also personable.
Nov 01, 2025
Jacob was hard working and honest with me.
Jacob was hard working and honest with me. I wouldn't hesitate to work with him again.
Jul 17, 2025
Ryan was great.
Ryan was great. He was very professional and went above and beyond to meet our needs
Robbie Callahan
Collision and BodyShop Manager
Jun 22, 2022
Getting an appointment was easy.
Getting an appointment was easy. Quick and easy to work with! I will always own a Toyota.
Mar 10, 2022
Friendly, fast and professional service.
Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.
Dec 18, 2012
I was involved in a car accident. I was at the...
I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!
Jan 26, 2012
I needed a dent in the door of my Rav4 repaired. Rob gave...
I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.
Blake Campey
BDC/Rental Manager
Mar 20, 2020
Blake C. - Extremely helpful. Made the process painless.
I spotted the car I was interested in on the Pappas Toyota website. I called to verify it was in stock and made an appointment to see it the next afternoon. Everything about the car was exactly as advertised. Having access to the Car Fax online was a nice touch. Blake was very courteous and didn't push after I test drove the car. I wanted by wife to see it before I made a final decision. Jamie handled the financial paperwork efficiently. The car was very well prepped, immaculately clean, and filled before I left the dealership. Blake is also trying to locate the previous owner to acquire the second vehicle key. This is the second used vehicle we have purchased from Pappas and we will recommend this dealership to friends and family.
Mar 18, 2020
Another postive deal
This is my 4th vehicle from Pappas Toyota. Starting in 2004. I have been pleased with the dealership and used the service and repair shop. Watched it move and grow. Blake was very helpful and suggested several ideas and showed different styles and hunted for me the one I wanted. We went on test drives. Polite and NOT pushy, which was good for me. Informative and knowledgeable. He kept me informed about ordering, delivering and pick schedules. He came in on his Paternity leave to deliver my RAV-4 to to me. 🙂
Dec 09, 2019
Blake was patient with me as I looked at multiple...
Blake was patient with me as I looked at multiple vehicles, and he allowed me the autonomy to make my own decisions. Meanwhile, Pappas Toyota was reasonable and fair in negotiations and financing.
Jay Clark
Salesperson
Jul 04, 2026
Our experience at Pappas, and with Ryan, was nothing
Our experience at Pappas, and with Ryan, was nothing short of exquisite. Everyone was immensely professional, hard-working, and in particular (with Ryan), kind. We are grateful for having been able to connect with Ryan, and the team, and know that they are, without a doubt, the reason behind this experience being so relaxed and easy. We are grateful for their effort, dedication, and customer service. Ryan, in particular, went above and beyond to ensure that everything was precisely how we desired it. We will, without a doubt, recommend Pappas and Ryan to anyone who needs to purchase a car. Would buy again!
Nov 21, 2025
Ryan was so much help and manage to get me in and out in
Ryan was so much help and manage to get me in and out in a good amount of time. I appreciate him working with me to get the best car for my needs!
Nov 09, 2025
We recently purchased a 2025 Tacoma from Pappas Toyota.
We recently purchased a 2025 Tacoma from Pappas Toyota. Both Ryan Lauer & Jason Clark were great in helping us trade in our 2023 Tacoma for a fair price & purchase our new truck. We are senior citizens & they spent a lot of time teaching us how to use the truck’s fancy new technology. Bob Holiday was very efficient handling all of the paperwork. It was overall a very good experience.
Ben Glover
Warranty Administrator
Mar 25, 2024
I had an appointment at 5;00 pm and arrived early and
I had an appointment at 5;00 pm and arrived early and they were able to get me in in and out. All personal were friendly and explained what they were going to do and what need to be done. The waiting area is close to the service area and comfortable. This was a good experience.
Mar 13, 2024
Dealership staff was professional, helpful and focused on
Dealership staff was professional, helpful and focused on customer satisfaction. I have been going to this dealership for service on my 2002 Tundra for 22 years. That says it all.
Nov 21, 2023
I took my 2021 Toyota Highlander in for its normal
I took my 2021 Toyota Highlander in for its normal service. Several weeks after that appointment I notice a pulse when breaking on the highway. I set up a 2nd appointment and they told me the front rotors was bad due to hard breaking and riding my break. Which I do not do either. I car was at 24772 on miles and 27 months. The dealership was not offering any help. I sent an email to Mike Pappas without any acknowledgement. I the called the Toyota hot line and set up a COMPLANT. They agreed with me that it was interesting, that the dealership just inspected the car, and everything appeared to be ok. How did the rotor go bad in two weeks. Toyota corp. is going to reimburse me for the entire cost. This is my 2nd lease and maybe my last due to not feeling the dealership was going to offer and assistance.
Nick Lane
Sales
Nov 06, 2025
Ryan and Joe really took care of me.
Ryan and Joe really took care of me. After being neglected by Bommerito Toyota and a salesman at Pappas Joe and Ryan really worked to get me exactly the Camry I wanted! Two top notch salesmen! Will recommend them to anyone!!
Jul 17, 2025
Ryan was great.
Ryan was great. He was very professional and went above and beyond to meet our needs
Apr 14, 2025
I had a great experience working with Ryan!
I had a great experience working with Ryan! From the moment I walked in, he was friendly, welcoming, and true to what he says in his bio - not pushy at all. He really took the time to understand what I was looking for, and I never felt pressured or rushed throughout the process. Ryan made everything simple and straightforward, which I really appreciated. If you're looking for someone who genuinely wants to help and make your car-buying experience easy, I definitely recommend reaching out to him!
Mike Emmerson
Service Advisor
Oct 31, 2025
Mike, Gino, and Dave really helped me out getting my car
Mike, Gino, and Dave really helped me out getting my car into to service and getting fixed quickly all under warranty. Thanks again