Staff

Sales

Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant

Certified
44 Reviews
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Alexander Hamilton

Alexander Hamilton

Sales and Leasing Consultant
33 Reviews
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Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant
28 Reviews
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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
18 Reviews
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David Dubois

David Dubois

Sales and Leasing Consultant
16 Reviews
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Tim Scanlan

Tim Scanlan

Sales
14 Reviews
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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
14 Reviews
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Barry Brash

Barry Brash

Salesperson

Certified
13 Reviews
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Tim Regan

Tim Regan

Sales Manager
13 Reviews
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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
11 Reviews
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Joseph Herman

Joseph Herman

Sales & Leasing
8 Reviews
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Anthony Badalamenti

Anthony Badalamenti

Sales
6 Reviews
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Vincent Bezzole

Vincent Bezzole

Salesperson
4 Reviews
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Bob Holliday

Bob Holliday

Salesperson
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Finance

Jamie Pringle

Jamie Pringle

Finance Manager
33 Reviews
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Brett Bales

Brett Bales

Sales and Leasing Consultant
32 Reviews
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Mike Weaver

Mike Weaver

Finance manager
31 Reviews
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Steve Helmich

Steve Helmich

Salesperson
20 Reviews
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Service

Pat Ragan

Pat Ragan

Service Advisor
25 Reviews
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Gino Micallef

Gino Micallef

Service Advisor
24 Reviews
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Chris Bank

Chris Bank

Service Advisor
7 Reviews
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Kyle Albrecht

Kyle Albrecht

Service Manager
6 Reviews
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Paul Nettler

Paul Nettler

Service Adviser
5 Reviews
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Dave Shore

Dave Shore

Service Advisor
2 Reviews
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Darin Rigby

Darin Rigby

Service Advisor
1 Review
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Management

Angelo Bezzole

Angelo Bezzole

General Manager
20 Reviews
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Alex Wallut

Alex Wallut

Sales Manager
12 Reviews
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Glenn Ritter

Glenn Ritter

Sales Manager
10 Reviews
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Mike Pappas

Mike Pappas

Service and Sales
4 Reviews
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Parts

Bryan Kerner

Bryan Kerner

Parts Manager
5 Reviews
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Collision_center

Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
2 Reviews
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Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant

44 Reviews
Certified
Contact Me
Dealership Experience 13 years 11 months
Industry Experience 14 years 9 months
Recent Reviews

Apr 30, 2020

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Excellent sales and service on two vehicles, so we came back

Fergy was helpful in every way (texts included). He’s extremely knowledgeable and went out of his way to keep us informed during the sales process, texting us even when he was off work. We’re very happy with the third vehicle he’s sold us (one Tacoma and two Rav 4s.). If you’re looking for a Toyota, be sure to ask for Ryan Ferguson.

Apr 28, 2020

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Ryan was highly responsive and attentive to all requests...

Ryan was highly responsive and attentive to all requests and needs with the vehicle we were looking for. We were able to give him a list of wants as well as nice to haves and he was able to find the perfect vehicle for my wife and I. He was even able to turn around a few last minute modifications for accessories before we officially purchased in a couple days. Would highly recommend working with him.

Mar 10, 2020

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Despite the inclement weather, Ryan was more than helpful...

Despite the inclement weather, Ryan was more than helpful on our first visit—and it was that visit that laid the groundwork with Ryan for purchasing, the very next day, my “certified pre-owned” 2019 Highlander! I had been using PAPPAS TOYOTA for service on my 2014 SIENNA but this was my first experience with buying a car at PAPPAS. Needless to say this was ANOTHER great experience at this dealership. Sooooo thanks Ryan and thank you to PAPPAS TOYOTA!

Feb 19, 2020

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Great experience, Great people. That is why I keep coming...

Great experience, Great people. That is why I keep coming back for more. Great deals on vehicles. No need for me to shop any where else.

Feb 05, 2020

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great service & great pricing

Ryan performed perfectly. Start to Finish. Very responsive to every question. Ordered exact vehicle that I was looking for and gave me price that I couldn't pass up! Highly recommend Ryan to anyone looking for great vehicle pricing and wonderful service!

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Alexander Hamilton

Alexander Hamilton

Sales and Leasing Consultant
Contact Me
Dealership Experience 4 years 3 months
Industry Experience 4 years 3 months
New and used car sales manager! Please reach out if you have any questions regarding prices or financing!
Recent Reviews

May 26, 2020

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I had a phenomenal experience from the time I walked in...

I had a phenomenal experience from the time I walked in the door. Alexander was very personable and knowledgeable, as was the rest of the staff I worked with. I would highly recommend!

Apr 16, 2020

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Alexander and Pappas Toyota were GREAT!!What a great...

Alexander and Pappas Toyota were GREAT!! What a great experience we had at Pappas Toyota with Alexander!! He is friendly, courteous, professional, he never pressured us a bit, and definitely took care of our needs as we were shopping for a new Sienna. During this Covid-19 pandemic, Alexander worked everything out over the phone with us and delivered our new minivan right to our doorstep so that we never had to leave the house. What a great sales experience we had with Alexander!! Also, Brett Bales was great on the finance side and kept our wonderful experience with Pappas smooth and enjoyable. And Pappas has continued to reach out to us with info and videos to help navigate through our new Sienna. Thank you Alexander!! Thank you Pappas Toyota!! We will be back!!

Mar 17, 2020

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Very good experience.traded in my old car and they...

Very good experience.traded in my old car and they delivered the new car never had to leave my house I recommend them Alexander was a very good salesman

Mar 10, 2020

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Bones is good!

Alex "Bones" is good to deal with. He was able to get me the information I needed and quickly point me in the right direction to fill my automotive needs. If you are realistic with your expectations, you will not be disappointed. Dealership is very nice, Alex is easy to deal with and Mike Weaver in Finance was good as well.

Jan 31, 2020

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It was a pleasure working with Alexander Hamilton, Tony...

It was a pleasure working with Alexander Hamilton, Tony Overkamp, and Brett Bales on the purchase of my new Highlander. The transaction went well. Pappas Toyota game me a great price on my trade in and an even better price on the new vehicle. I highly recommend working with this great group on individuals and know that I will return for any future car purchases.

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Jamie Pringle

Jamie Pringle

Finance Manager
Recent Reviews

May 26, 2020

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Thank You, Barry

I have been going to Pappas since I bought my first Toyota in 2013. This dealership does a great job of making you feel welcome, comfortable, and that they have your best interest in mind. Working with Barry was no exception to the wonderful service I already receive, but made the process of buying (turning into leasing) a new car fun. Barry wasn't pushy and talked to us like he genuinely cared, telling us about his dogs and hockey, which made that great connection with my husband and I. We've both worked in sales and I know there is always a drive to push and get the sale now but I never felt pushed/rushed into anything. He had us laughing the whole time and made the process pretty seamless. Jamie then came into the picture for financing and also helped as greatly. With just buying a house, student loans, and some credit debt, our scores weren't Excellent or even Good, but she was able to get us approved for the exact car we came in for within minutes. Barry helped keep the monthly payment extremely close to what I had in mind and something I honestly didn't think was going to happen. I would definitely recommend Pappas and Barry to anyone looking to buy or lease. I know we will be going back at the end of the lease to Barry!

May 08, 2020

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Tim listened to us during negotiations and we felt we got...

Tim listened to us during negotiations and we felt we got a great deal. Then Jamie in finance was a straight shooter and we appreciated that. This was by far our best car buying experience..

Mar 21, 2020

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Blake C. - Extremely helpful. Made the process painless.

I spotted the car I was interested in on the Pappas Toyota website. I called to verify it was in stock and made an appointment to see it the next afternoon. Everything about the car was exactly as advertised. Having access to the Car Fax online was a nice touch. Blake was very courteous and didn't push after I test drove the car. I wanted by wife to see it before I made a final decision. Jamie handled the financial paperwork efficiently. The car was very well prepped, immaculately clean, and filled before I left the dealership. Blake is also trying to locate the previous owner to acquire the second vehicle key. This is the second used vehicle we have purchased from Pappas and we will recommend this dealership to friends and family.

Mar 18, 2020

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Another postive deal

This is my 4th vehicle from Pappas Toyota. Starting in 2004. I have been pleased with the dealership and used the service and repair shop. Watched it move and grow. Blake was very helpful and suggested several ideas and showed different styles and hunted for me the one I wanted. We went on test drives. Polite and NOT pushy, which was good for me. Informative and knowledgeable. He kept me informed about ordering, delivering and pick schedules. He came in on his Paternity leave to deliver my RAV-4 to to me. :)

Mar 10, 2020

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Despite the inclement weather, Ryan was more than helpful...

Despite the inclement weather, Ryan was more than helpful on our first visit—and it was that visit that laid the groundwork with Ryan for purchasing, the very next day, my “certified pre-owned” 2019 Highlander! I had been using PAPPAS TOYOTA for service on my 2014 SIENNA but this was my first experience with buying a car at PAPPAS. Needless to say this was ANOTHER great experience at this dealership. Sooooo thanks Ryan and thank you to PAPPAS TOYOTA!

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Brett Bales

Brett Bales

Sales and Leasing Consultant
Recent Reviews

May 11, 2020

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Dakota was excellent sale person.

I like the service of department a lot. They always be sure my car in good condition for me. I have been come there for 13 years. This reason why I want another Toyota car.

May 05, 2020

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Barry was great!! Very accommodating and made me feel at...

Barry was great!! Very accommodating and made me feel at ease. I would highly recommend Barry for your next vehicle purchase! He’s really great!

May 03, 2020

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Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Apr 30, 2020

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Great experience

Had a great experience buying a new car from Tim. He was very knowledgable about the vehicles and worked with my crazy schedule. The overall experience at this dealership was excellent. I reccomend it.

Apr 26, 2020

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Vinnie and Brett were great to work with, would highly...

Vinnie and Brett were great to work with, would highly recommend! We're patient and made sure to take the time to address our concerns.

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Mike Weaver

Mike Weaver

Finance manager
Recent Reviews

May 01, 2020

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He made my first ever experience buying a car so easy and...

He made my first ever experience buying a car so easy and fun! I got exactly the truck that I wanted he worked with me on the price. Really great guy!

Apr 02, 2020

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No hassle

Was a nice experience at Pappas Toyota, staff was friendly and easy to work with. Gave us a fair price for our trade in. Would shop here again.

Mar 10, 2020

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Bones is good!

Alex "Bones" is good to deal with. He was able to get me the information I needed and quickly point me in the right direction to fill my automotive needs. If you are realistic with your expectations, you will not be disappointed. Dealership is very nice, Alex is easy to deal with and Mike Weaver in Finance was good as well.

Mar 08, 2020

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Was it just coincidence, an honest mistake or something else

I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with.

Feb 27, 2020

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Great person! Helped me to get my new car! He always...

Great person! Helped me to get my new car! He always willing to answer my question! I recommend him as your car salesman. Thank you.

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Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant
Contact Me
Dealership Experience 12 years 2 months
Industry Experience 12 years 2 months
Frank Walsh wears many hats at the Pappas Toyota dealership. He works in sales, leasing, purchasing, scheduling, and as the food and beverage manager. When Frank is not being the great sales consultant he is, he is spending time with his awesome five year old son and his wonderful wife. He has directed feature and short films and has been in local film festivals including Sundance.
Recent Reviews

May 01, 2020

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He made my first ever experience buying a car so easy and...

He made my first ever experience buying a car so easy and fun! I got exactly the truck that I wanted he worked with me on the price. Really great guy!

Mar 24, 2020

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Frank provided excellent customer service and a seamless...

Frank provided excellent customer service and a seamless transaction, especially during a difficult time with limitations placed on leaving our homes. We would highly recommend him for his service and willingness to make things convenient for us, as buyers. He is an extremely knowledgeable and a true professional.

Mar 08, 2020

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Employee Rating

Was it just coincidence, an honest mistake or something else

I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with.

Nov 23, 2019

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Overall, buying experience exceeded our expectations.

Helpful and accommodating staff. Frank Walsh took the time to explain the unique features of the Camry and answered all questions. Greatly appreciated! Thank-you very much!

Nov 14, 2019

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Frank did an amazing job excellent customer service! I...

Frank did an amazing job excellent customer service! I would recommend Frank anytime for an easy smooth car buying experience. Pappas really does a great job!

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Pat Ragan

Pat Ragan

Service Advisor
I’ve been in the automotive service side for about 10 years. I’ve achieved the gold award in professional service guild 8 years in a row. I keep up on all the latest trends and training. I enjoy hunting, fishing, and family outings.
Recent Reviews

Feb 28, 2020

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Patrick checked me in at 8am and was cheerful and upbeat....

Patrick checked me in at 8am and was cheerful and upbeat. He verified all my information and made sure I knew what service would be performed. He told me it would take about an hour and 15 minutes and he came to get me from the waiting area almost to the minute. Once back in the garage Patrick explained everything that was done on my vehicle and made sure to ask if I had any questions.

Oct 04, 2019

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Routine maintenance

I brought in my vehicle for routine maintenance. It was a pleasure to work with Mr. Pat Ragan. He addressed all my concerns. The service was quick, and the waiting room was comfortable.

Aug 21, 2019

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20,000 mile service

As always the service was on time and complete. Each employee I came in contact with was courteous and greeted me with a smile. I have had my cars serviced there many times and have never had a problem with any of the staff beginning with arriving there until I left. Pat Ragan took good care of me and my car. I will continue taking my 2 cars there when I need service.

Jul 23, 2019

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Unscheduled Visit

On a Friday afternoon getting ready to run an errand, my 2009 Highlander Hybrid wouldn't start. It had sat in the garage for about a week while we were gone on vacation. All of my dashboard lights came on, but the vehicle wouldn't start. Instead, the message center displayed "Have the dealer check the brake system." After looking under the vehicle and not seeing any vehicle fluids under it, I tried starting the vehicle twice more, but each time the result was the same. I called the Pappas Toyota service department and asked to talk with Pat Ragan, the customer service advisor who I routinely request. However, he was busy with another customer. I left my cell phone number for him to call me back, and my wife and I prepared to leave the house in our other vehicle. But before leaving, I decided to try the Highlander one more time. On this try, the vehicle started. After running it for several minutes, I turned it off, then immediately started the vehicle, again. Having confidence it would start should I turn it off, my wife followed me in our other vehicle as I made a couple of stops before we went to the dealership. As I pulled into the open air customer vehicle drop-off area at 4:30 p.m. on a VERY HOT Friday afternoon for an unscheduled service appointment, Patrick, who was already a half-hour past his scheduled quitting time and sweating profusely, spotted me and asked me what was up. I explained to him what had happened. Patrick immediately explained that what I was describing made sense if the battery had a bad cell or was going out. Patrick pulled the vehicle out onto the parking lot because he had to clean the corrosion off the battery terminals, and he tested the battery, which indicated it was not delivering it's rated cold start amps. Coupled with the manufacturing date on the battery, Patrick felt we had a good diagnosis. However, he decided to check to see if the vehicle computer stored any ABS codes from when it wouldn't start up for me. After verifying there weren't any codes stored, Patrick explained a few options to me, including doing nothing and just monitoring the issue until my next service appointment through replacing the battery now. After I had him look up he installation date on the battery (just under 4-years), Patrick explained to me that Toyota's pro-rated replacement plan for the battery, which was clearly under performing its rating and age. I decided to replace the battery immediately. Patrick told me he would work to get it in before the shop closed at 6:00 p.m. so I wouldn't have to leave the vehicle overnight. In addition, he said he would call me when the vehicle was done. While my wife and I had a nice evening meal, the vehicle was serviced. Patrick called me a few minutes before 6:00 p.m. to let me know the vehicle was done, and I could stop in any time up until 9:00 p.m. to pay for the service and pick the vehicle up, which we did at 8:00 p.m. Patrick went well beyond the call of duty to help me out of a difficult situation with my Highlander. Not only did he stay well after his scheduled shift on a Friday afternoon in hot sweltering conditions, but he also diligently checked out my vehicle for me to help me decide on a course of action. In addition, Patrick also worked with the shop to work in my vehicle with less than two hours left in the day, so I wouldn't have to leave the vehicle overnight, AND he didn't charge me extra for his diagnostic work. It is no wonder I ALWAYS ask for Patrick when I schedule my maintenance service with Pappas Toyota, and it is why I will keep bringing my Highlander back to Pappas Toyota time and time again for servicing. "Customer Care" isn't just a slogan for Patrick but rather his demonstrated work ethic. To me, Patrick isn't just my customer service advisor but also a trusted friend.

Jun 21, 2019

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Service on 6/20/19

Brought 2014 Toyota Sienna for service on June 20th, 2019 to Pappa's Toyota. Enjoyed the snacks and coffee. Service was fast. Thank you very much.

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Gino Micallef

Gino Micallef

Service Advisor
I started at Pappas in 1986 as a porter. I am now an Assistant Service Manager. My wife Angela, and I have a beautiful daughter who loves to dance. We travel as a family to many of her competitions. I love my job here at Pappas and our customers are the very best
Recent Reviews

Feb 25, 2020

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Have had good experiences with Pappas

Always friendly, helpful, efficient. Pointed out a service that needed to be done. Expensive, but overdue. This car will outlast me, hopefully. I love my Camry and Pappas takes good care of her.

Feb 05, 2020

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Gino is kind and patient when dealing with me.

As a female senior, I am not looking for hassles when it comes to my automobile, just good service and care. This is my experience with Gino and Pappas Toyota, whether it be buying or maintenance time. Thank you , Gino and all the employees at Pappas who make our experiences pleasant.

Jan 16, 2020

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Great service and friendly staff

Would like to send out a special thanks to all the staff involved with servicing our Toyota Tundra. Our starter went out last week and you replaced it in a very fast and efficient time frame. We always bring the truck in for regular oil changes and always receive special treatment. We appreciate all you do!

Oct 18, 2019

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Ask for Bones

Always Ask for Alexander, he knows how to help you find your new ride. Five stars in my book. He listen to your needs with out pressure. He is willing to go the extra mile to find the right vehicle for you.

Aug 29, 2019

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Quality Service Practitioner

I have been a loyal customer of Gino’s now for about 5yrs. From our very first encounter till my most recent appointment, Gino always surpasses my expectations each and every time. He is a man of his word treats his customers as family and your vehicle as it was his own.

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Angelo Bezzole

Angelo Bezzole

General Manager
Recent Reviews

Apr 26, 2020

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Vinnie and Brett were great to work with, would highly...

Vinnie and Brett were great to work with, would highly recommend! We're patient and made sure to take the time to address our concerns.

Feb 19, 2020

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Great experience, Great people. That is why I keep coming...

Great experience, Great people. That is why I keep coming back for more. Great deals on vehicles. No need for me to shop any where else.

Jan 31, 2020

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It was a pleasure working with Alexander Hamilton, Tony...

It was a pleasure working with Alexander Hamilton, Tony Overkamp, and Brett Bales on the purchase of my new Highlander. The transaction went well. Pappas Toyota game me a great price on my trade in and an even better price on the new vehicle. I highly recommend working with this great group on individuals and know that I will return for any future car purchases.

Oct 09, 2019

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I was an out of state buyer and I’m sure my salesman...

I was an out of state buyer and I’m sure my salesman thought he’d never see me. With that in mind, he still found the exact car and answered every one of my questions with multiple emails, texts and photos. I met with him and he showed me my new car! I drove it home. This is my 3rd new car purchase at Pappas. I’ve never been disappointed.

Aug 29, 2019

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Quality Service Practitioner

I have been a loyal customer of Gino’s now for about 5yrs. From our very first encounter till my most recent appointment, Gino always surpasses my expectations each and every time. He is a man of his word treats his customers as family and your vehicle as it was his own.

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Steve Helmich

Steve Helmich

Salesperson
Industry Experience 34 years 5 months
Recent Reviews

May 24, 2020

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Barry has a superlative knowledge of the vehicles we...

Barry has a superlative knowledge of the vehicles we explored. He genuinely was interested in exploring all of the options to guarantee customer satisfaction. Barry is truly an asset to Pappas Toyota

May 15, 2020

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Steve is the Go To Guy

Wanna work with as guy that is a easy listener and will take care of you before during and after the sale....will recommend many many people to Steve. Thanks for making this purchase so easy.

Apr 09, 2020

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Amazingly Awesome. I drove 2 hours just to do business...

Amazingly Awesome. I drove 2 hours just to do business with him! Laid back, not pushy, and helped me w/ my dream car! I couldn't be happier!

Apr 08, 2020

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Steve was a pleasure to work with and helped us get a...

Steve was a pleasure to work with and helped us get a great price on our new Toyota Avalon. He fought hard for us and we are extremely happy with our new car. We will continue to do business with Pappas Toyota due to the excellent service we were given.

Apr 05, 2020

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Really Appreciated the extra effort that Steve Helmich...

Really Appreciated the extra effort that Steve Helmich had put in to make this happen..We were uncertain about which direction to go regarding The Ford Ranger or The Tacoma and Steve went above and beyond explaining some history on maintenance and the resale value on both ..we had made the right choice

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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
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Dealership Experience 39 years 5 months
Industry Experience 39 years 5 months
Tony is a lifelong employee of Tom Pappas Toyota since he began his career in 1981 when he graduated from Fort Zumwalt High School. When he is not consulting customers at the dealership, he is hunting and fishing.
Recent Reviews

Jan 31, 2020

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It was a pleasure working with Alexander Hamilton, Tony...

It was a pleasure working with Alexander Hamilton, Tony Overkamp, and Brett Bales on the purchase of my new Highlander. The transaction went well. Pappas Toyota game me a great price on my trade in and an even better price on the new vehicle. I highly recommend working with this great group on individuals and know that I will return for any future car purchases.

Dec 04, 2019

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Tony was awesome and was able to get to the price I...

Tony was awesome and was able to get to the price I wanted on what I wanted. He answered all my questions and wasn't pushy. I will recommend him to people in the future.

Nov 18, 2019

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This was the most stress free purchase of a vehicle I’ve...

This was the most stress free purchase of a vehicle I’ve ever experienced. Tony Overkamp made my purchase the most enjoyable. Tony is extremely knowledgeable about the product he is selling. My 2019 Highlander is fantastic. I recommend Pappas Toyota to everyone, and ask for Tony Overkamp. He is the Best!

Sep 12, 2019

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My 4 runner

Called Tony to set up an appointment, told him what 4runner i was looking at, showed the vehicle, got me a good price,I would work with Tony or recommend him to any one looking to buy a toytota.

Aug 22, 2019

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Great, no hassle, no pressure service from Tony and Mike

Found this low mileage 2015 Camaro SS on the website and drove 40 miles to check it out. As a former dealership mechanic for 20yrs, I was pleased to find the car was better than expected , well prepped and test drive ready. Even though I had only planned to inspect car that morning- did not bring my checkbook or loan info on my trade - Tony and Mike were able to get all the info to close the deal in a couple of hours so I did not have to make a second trip on Saturday, this included having to do additional title and tax paperwork because I live in IL and they are in MO. From the ladies on the phone and at the front desk to the people who prepped the car to put it on the lot, the Pappas team did a great job.

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David Dubois

David Dubois

Sales and Leasing Consultant
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Dealership Experience 9 years 10 months
Industry Experience 9 years 10 months
Dave has been in the car industry and a sales consultant at Pappas Toyota for over a decade. Outside of his career, Dave plays golf, spends time with his two year old, and hikes.
Recent Reviews

Feb 27, 2020

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Great person! Helped me to get my new car! He always...

Great person! Helped me to get my new car! He always willing to answer my question! I recommend him as your car salesman. Thank you.

Feb 16, 2020

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New purchase of 2020 Toyota Highlander Platinum

Steve (and Dave) were great to work with. Took time to track down a hard to find Highlander and was very straightforward and clear. No surprises and easy to work with throughout the process, which made for a pleasant experience all around. Appreciate the straightforward approach and willingness to work with my “asks”. Keith Robben

Feb 06, 2020

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New Vehicle

David contacted me after my inquiry about turning in my Leased vehicle for a New Car and going through Financing. When I got my leased vehicle I did not think I drove all that much but David was able to get me into a new car and not be upside down in my vehicle.

Jan 28, 2020

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Dave has a no-pressure sales approach, and was extremely...

Dave has a no-pressure sales approach, and was extremely helpful, informative, and patient. It was the best car-buying experience I’ve ever had. Highly recommended.

Jan 09, 2020

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Our third Toyota

Dave was a great salesman. There was no pressure, we test drove two Tacoma’s, he gave us a price, discussed & came back 2 days later & bought the truck. He is easy to work with, knowledgeable about vehicles, and good at what he does. This is our third vehicle purchased from Pappas.

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Tim Scanlan

Tim Scanlan

Sales
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Dealership Experience 2 years
Industry Experience 2 years
Recent Reviews

May 08, 2020

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Tim listened to us during negotiations and we felt we got...

Tim listened to us during negotiations and we felt we got a great deal. Then Jamie in finance was a straight shooter and we appreciated that. This was by far our best car buying experience..

Apr 30, 2020

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Great experience

Had a great experience buying a new car from Tim. He was very knowledgable about the vehicles and worked with my crazy schedule. The overall experience at this dealership was excellent. I reccomend it.

Jan 30, 2020

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Anthony is very helpful

Anthony did a great job helping us find a used car that met our criteria. He is very nice and accomodating. He also helped us get a great deal for our trade-in that put the total price right in our range of what we were looking for.

Dec 30, 2019

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Tim and the entire team at Pappas Toyota made the...

Tim and the entire team at Pappas Toyota made the purchase of my 4runner the easiest car buying experience of my life. I can not thank them enough for getting me a great deal.

Dec 28, 2019

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Tim Scanlan and Jamie Pringle did alot to work with my...

Tim Scanlan and Jamie Pringle did alot to work with my schedule and get me in the car I wanted quickly with as little trouble as possible. They're both flexible and willing to help with any inquiries or requirements you may have or need. I reccomend Tim as one of the best and friendliest dealers I've had the pleasure of working with.

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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
Recent Reviews

Jan 18, 2020

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Good to do business with

We have been going to Pappas for a number of years. Have always had a good experience with sales and service. Mike was no exception. Mike was personable and courteous. Purchasing the used car was painless and effortless.

Dec 19, 2019

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Very kind and patient. He made sure I got the deal and...

Very kind and patient. He made sure I got the deal and my vehicle! However I'm displeased with the service department that they did not remove a bad tint from my rear window giving me minimal to zero visibility. I would have paid for my safety if money was an issue

Dec 14, 2019

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Exactly the vehicle I was looking for at a great price.

Mike was great to work with. He presented a good offer up front. It was a smooth, no hasstle transaction all the way. Thanks Mike

Aug 18, 2019

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Great used car experience

Mike Wagner and Tim Regan are great to work with and did a great job of helping me find a used car for my son.

Jun 02, 2019

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Very professional.

They have great people and great cars. 1st was a 2007 Prius and now a 2019 Prius. Best cars on the market today and the best people

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Barry Brash

Barry Brash

Salesperson

13 Reviews
Certified
Recent Reviews

May 26, 2020

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Thank You, Barry

I have been going to Pappas since I bought my first Toyota in 2013. This dealership does a great job of making you feel welcome, comfortable, and that they have your best interest in mind. Working with Barry was no exception to the wonderful service I already receive, but made the process of buying (turning into leasing) a new car fun. Barry wasn't pushy and talked to us like he genuinely cared, telling us about his dogs and hockey, which made that great connection with my husband and I. We've both worked in sales and I know there is always a drive to push and get the sale now but I never felt pushed/rushed into anything. He had us laughing the whole time and made the process pretty seamless. Jamie then came into the picture for financing and also helped as greatly. With just buying a house, student loans, and some credit debt, our scores weren't Excellent or even Good, but she was able to get us approved for the exact car we came in for within minutes. Barry helped keep the monthly payment extremely close to what I had in mind and something I honestly didn't think was going to happen. I would definitely recommend Pappas and Barry to anyone looking to buy or lease. I know we will be going back at the end of the lease to Barry!

May 24, 2020

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Barry has a superlative knowledge of the vehicles we...

Barry has a superlative knowledge of the vehicles we explored. He genuinely was interested in exploring all of the options to guarantee customer satisfaction. Barry is truly an asset to Pappas Toyota

May 05, 2020

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Barry was great!! Very accommodating and made me feel at...

Barry was great!! Very accommodating and made me feel at ease. I would highly recommend Barry for your next vehicle purchase! He’s really great!

May 01, 2020

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He made my first ever experience buying a car so easy and...

He made my first ever experience buying a car so easy and fun! I got exactly the truck that I wanted he worked with me on the price. Really great guy!

Feb 28, 2020

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I felt welcomed when I walked through the door Barry is a...

I felt welcomed when I walked through the door Barry is a great salesman and he does his best to get the job done and get you in the car if your dreams

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Tim Regan

Tim Regan

Sales Manager
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Dealership Experience 32 years
Industry Experience 35 years 8 months
Recent Reviews

Oct 26, 2019

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Salesman

Tim Scanlan was my sales person. I took my time almost 2 months to search for what I felt like was the perfect vehicle for me. Tim was very patient, tolerant and always had a smile. What I like the best is that he was not a pushy hurry up you have to buy this car now. When I first met him I told him I didn’t want that and not once did he push me. Always glad to meet with me. Very good job Tim thank you Kathleen

Aug 21, 2019

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20,000 mile service

As always the service was on time and complete. Each employee I came in contact with was courteous and greeted me with a smile. I have had my cars serviced there many times and have never had a problem with any of the staff beginning with arriving there until I left. Pat Ragan took good care of me and my car. I will continue taking my 2 cars there when I need service.

Aug 18, 2019

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Great used car experience

Mike Wagner and Tim Regan are great to work with and did a great job of helping me find a used car for my son.

Mar 07, 2018

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two cars

Bought a Highlander and a Sienna a few months ago. Couldn't be happier. Sales staff was kind and not too pushy. Financing was a breeze.

Mar 07, 2018

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It was a perfect experience for me.

My experience was completely positive and I would definitely recommend Pappas Toyota and Tim Regan to my family and friends. Tim was very patient and helpful and answered all of my questions. He is very knowledgeable about their products and made my experience at the dealership wonderful.

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Alex Wallut

Alex Wallut

Sales Manager
Recent Reviews

Mar 29, 2020

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Very nice experience

We are very happy about the way we were treated at this dealership. Vince treated us well and found a great car for us. Also had a good experience with Brett, Alex and Dakota. Thank you for all you did.

Mar 08, 2020

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Was it just coincidence, an honest mistake or something else

I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with.

Feb 19, 2020

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Great experience, Great people. That is why I keep coming...

Great experience, Great people. That is why I keep coming back for more. Great deals on vehicles. No need for me to shop any where else.

Mar 29, 2019

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Easy Buying Experience

Everyone was very friendly. No hard sells and easy to negotiate with. Great communication throughout the buying process. They all seem to get that Customer Service is key.

Mar 11, 2018

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Great experience!

Nice dealership. Very clean. Offered refreshments and snacks. They have an arcade to keep the kiddos entertained. Love this! Everyone was very friendly especially Neil Smith! He is an excellent salesman! Very upbeat and very funny. It was nice to laugh while going through the boring process of buying a car. Thank you Neil! We will defiantly be back to purchase another Camry for our daughter very soon.

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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
Recent Reviews

May 11, 2020

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Dakota was excellent sale person.

I like the service of department a lot. They always be sure my car in good condition for me. I have been come there for 13 years. This reason why I want another Toyota car.

Mar 29, 2020

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Very nice experience

We are very happy about the way we were treated at this dealership. Vince treated us well and found a great car for us. Also had a good experience with Brett, Alex and Dakota. Thank you for all you did.

Mar 17, 2020

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Positive Experience

Dakota was a great salesman to work with. He was very helpful, positive, and easy to talk to. He made the buying process both comfortable and enjoyable. The rest of the staff was also nice and provided advice and guidance throughout the purchasing process that I greatly appreciated!

Mar 13, 2020

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Great salesman and really easy to work with. Super happy...

Great salesman and really easy to work with. Super happy with my purchase. Dakota is a good friend of the barbershop and got me a great deal on the car I wanted

Jan 19, 2020

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Easiest car buying experience I've ever had. I came into...

Easiest car buying experience I've ever had. I came into Pappas looking at a new Tacoma. Dakota went over features and pricing with me and got me a great deal. I had to then wait a couple weeks to deliver on the truck because I was still trying to sell my car outright. Dakota and his manager were very patient and understanding and held the vehicle for me. If you want a low pressure, knowledgeable salesman, visit Dakota.

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Glenn Ritter

Glenn Ritter

Sales Manager
Recent Reviews

May 03, 2020

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Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Feb 05, 2020

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great service & great pricing

Ryan performed perfectly. Start to Finish. Very responsive to every question. Ordered exact vehicle that I was looking for and gave me price that I couldn't pass up! Highly recommend Ryan to anyone looking for great vehicle pricing and wonderful service!

Jan 09, 2020

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Our third Toyota

Dave was a great salesman. There was no pressure, we test drove two Tacoma’s, he gave us a price, discussed & came back 2 days later & bought the truck. He is easy to work with, knowledgeable about vehicles, and good at what he does. This is our third vehicle purchased from Pappas.

Oct 24, 2019

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The team at Pappas Toyota is very helpful.Thank Ryan

I have always have had a good experience with sales and service at Pappas Toyota.Ryan is great sales Representative easy to work with and very knowledgeable of the product.

Mar 07, 2018

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Alex was awesome

Alexander was awesome! So happy with my new Corolla!! Would definitely recommend Alexander and Pappas Toyota to my family and friends! I am thrilled with the costumer service I received!

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Joseph Herman

Joseph Herman

Sales & Leasing
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Dealership Experience 2 years 9 months
Industry Experience 3 years 8 months
Joe has been in the car industry for a few years after working several years in the cell phone industry. Joe is a huge sports fan and one the main reasons he choose working in the car industry is so he can watch football on Sundays when they aren't allowed to sell cars. He is an avid Cardinals, Blues and New England Patriots fan.
Recent Reviews

Apr 02, 2020

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Great Communication!

Great to work with Steve. Great response time and willingness to help. He made the process very easy and pleasant. I highly recommend this dealership.

Mar 08, 2020

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Employee Rating

Was it just coincidence, an honest mistake or something else

I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with.

Jan 13, 2020

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Going the extra mile....

When I stopped by the Pappas dealership late in the evening on a Friday, a salesperson approached me and offered to assist me. Joe Herman introduced himself and we walked to the vehicle I was interested in and found that it had just been sold to another dealership in the KC metro area. When I got back to the dealership after a test drive of a different vehicle, Joe had located an exact match for the one I had come to the dealership to see. Joe called me within a few days and informed me that he had the keys to the vehicle I wanted to purchase and I was able to come out to the dealership and complete the deal. Joe was very positive throughout the whole process and kept me informed as he obtained the exact vehicle I wanted to purchase. His effort to search for the car that met my specifications, friendly attitude, and low-pressure style helped make the Pappas experience a positive one. I recommend going to Pappas and asking for Joe if you are looking to purchase a new Toyota without the high pressure sales tactics I have encountered at other area dealerships.

Apr 22, 2019

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Top Notch Service

Joe was great to work with. Most of the business was completed on line before I arrived to the dealership. Everything was just as Joe said. No surprises. Everything went very smoothly. Highly recommend Joe at Pappas Toyota.

Mar 25, 2019

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Non-Stressful Experience

Spoke with Joe the day prior and gave him a ballpark dollar amount I would pay for a Highlander, and said I would be in the next day. After a test drive, he approached me with a number that was satisfactory. No games, no BS. We looked over the proposed SUV for color and options, met our requirements, and pulled the trigger on purchasing. The same goes for Tom Gray, our financial officer, no games, no BS. If your in the market for a Toyota product, this is the place to come! I’m sure your experience will be the same. Purchasing a veichle shouldn’t be a stressful experience, you get a good deal and the dealership makes a profit. Thanks to the Pappas team for a non stressful, positive car buying experience! Brian Lindell, Foristell MO

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Chris Bank

Chris Bank

Service Advisor
Recent Reviews

May 03, 2020

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Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Sep 26, 2019

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Excellent service!

I took my Highlander in for a routine oil change and first of all, Chris Bank greeted me at the desk with such professionalism and was very courteous! He mentioned it would take about an hour and it only took around 20 minutes! I also asked about a letter I had received through Toyota and he looked into the matter even further, which he did on his own! This is always a pleasant experience at this dealership!!

Aug 15, 2019

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Toyota teamwork

Brian did not presssure me when I came in to look and test drive a Toyota SUV. When I came back to purchase the next week I asked for Brian.He was not available at the time but worked with Alexander..Both gentleman answered my questions and helped with the sale as the Rav 4 we picked out had to be brought in. Also car mats had to be ordered.Brian took care of everything and personally put in my car mats. I was very pleased.

Jul 31, 2019

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Friendly and attentive Fergy

We purchased a Corolla in 2015 from Fergy, so we sought him for our recent purchase of the 2019 Rav 4. We had researched the vehicle for the past 6 months and knew what we wanted. Fergy listened and delivered. Although we waited a few days, we were not disappointed. The entire experience was positive. This is our 3 rd Toyota but will not be our last.

Jun 29, 2019

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Scheduled service

Chris Bank was very professional and kept me informed about my vehicle. Factory trained technicians get the job done right. I wouldn’t trust my vehicle to anyone else.

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Kyle Albrecht

Kyle Albrecht

Service Manager
Recent Reviews

May 11, 2020

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Dakota was excellent sale person.

I like the service of department a lot. They always be sure my car in good condition for me. I have been come there for 13 years. This reason why I want another Toyota car.

Mar 08, 2020

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Was it just coincidence, an honest mistake or something else

I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with.

Jul 27, 2019

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Great service

Had a problem on a road trip from the Chicago suburbs to Kansas City. Couldn’t figure it out. Our hotel in the St Louis area recommended Pappas Toyota. I called and the Service Manager said, “Come right in; we don’t want you driving with an unsafe condition.” A Service Rep was waiting when we arrived. He diagnosed the problem. They got us right in. fixed it & got us back on the road. Great service, which we very much appreciated.

May 23, 2019

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Great experience

This visit was for free, regularly scheduled maintenance. In addition, they took care of a software upgrade for a recall. While rotating my tires they noticed a problem and let me know about it. Due to the 2-story, 2-bedroom potholes in Missouri, I needed an alignment. This was handled quickly. The atmosphere at the dealership is friendly and relaxed.

Jan 03, 2018

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Why buy any where else!

This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer

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Anthony Badalamenti

Anthony Badalamenti

Sales
Car buying has never been this easy.
Recent Reviews

Jan 30, 2020

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Anthony is very helpful

Anthony did a great job helping us find a used car that met our criteria. He is very nice and accomodating. He also helped us get a great deal for our trade-in that put the total price right in our range of what we were looking for.

Oct 09, 2019

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I was an out of state buyer and I’m sure my salesman...

I was an out of state buyer and I’m sure my salesman thought he’d never see me. With that in mind, he still found the exact car and answered every one of my questions with multiple emails, texts and photos. I met with him and he showed me my new car! I drove it home. This is my 3rd new car purchase at Pappas. I’ve never been disappointed.

Sep 27, 2019

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Quick and easy

I came in looking to test drive a few trucks on their lot, and was greeted in a timely fashion by Anthony and had a great experience. Though I have not purchased yet, it was still a good experience to go there and test drive a few different vehicles. They were quick and accommodating to my needs there, I would recommend.

Sep 03, 2019

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Very pleased

Young Anthony shows great potential as a stellar salesperson. Very polite, well spoken, and very appreciative of the money he was going to get from me! The staff was very helpful and kind. Thumbs up, very great experience!

Jun 19, 2019

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New 4Runner

After shopping online and getting pricing local and beyond I went to Pappas because of selection and price. I was pleasantly surprised . Anthony patiently showed us a bunch of different models and options. We easily settled on a good price.We did not have to go and play the haggle game. The finance people were able to match rates with my credit union and were very nice. I have bought close to 25 new cars and this was way above the norm.

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Bryan Kerner

Bryan Kerner

Parts Manager
Bryan has spent several years in our sales & leasing department giving him a great understanding of all the departmental responsibilities. Bryan is married and has 1 son. Loves outdoor activities including white water rafting, camping fishing, and amateur baseball.
Recent Reviews

Jul 03, 2014

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Quality, courtesy, and professionalism at it's finest!

I was searching for a new car that fit my needs and did a lot of internet research, so I narrowed my choices down to a few cars. The next chore was to find exactly the right car and dealership. I visited several dealers and drove a few of the cars and my search narrowed even further to a Toyota Camry Hybrid. After visiting a few Toyota dealers in the area, one stood out way above the others: Pappas Toyota in St.Peters! From the first visit, I was impressed with everything about the dealership, especially the salesman, Nick Yuede. He was very friendly and knowledgeable without any pressure and showed me all of the models and explained the different Camry models and the advantages of each. He also offered me to test drive any or all that I wanted to see which was the best fit. After that test drive I was hooked, what a great car. I liked everything about it. A few days later I brought my wife back to see the car and she loved it also. Then came the part of car buying that we all dread...making the deal. I was again impressed with Nick and the dealership because negotiation was quick and direct, no games! The dealer offers an additional warranty and Toyota's incentive of 0% financing for 5 yrs. and $1,000 cash back sealed the deal for us. I added a few extras on the car, pinstriping and body side molding, and the Zylon treatment on the paint and interior of the car. We had to bring the car back for that yesterday and again, I was greatly impressed with Bryan that took the time to explain everything and even arranged for the person doing the pinstriping to put a few different colors on the car to see which looked best. When we picked the car up after the addition of the extras, it looked better than ever! I saw Nick who came out with me to see it and seemed as happy as I was with the result. Pappas Toyota and their employees made this the most enjoyable car buying experience in my many years of doing this. Everything about the dealership, the sales, service, and the car exceeded my expectations!

Feb 02, 2012

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I was very happy with my service visit at Pappas Toyota....

I was very happy with my service visit at Pappas Toyota. Bryan is excellent and made sure everything checked out. I would highly recommend them to a friend. Thank You.

Jan 29, 2012

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I felt immediately safe here. Bryan was thourough in his...

I felt immediately safe here. Bryan was thourough in his explanation and was courteous to both myself and my granddaughter. My experience definitely made this dealership top on my list for a place to return to for future needs!

Dec 22, 2011

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Professional Service Advisor(Bryan Kerner)reviewed my...

Professional Service Advisor(Bryan Kerner)reviewed my repair order, offered several timely suggestions, and kept me updated during my 90 min repair visit. Repairs were done correctly, and Bryan was the consummate professional. I will definitely to this dealership again for factory repair work.

Dec 11, 2011

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My husband Lee and I have purchased at least seven new...

My husband Lee and I have purchased at least seven new Toyota's from Tom Pappas. I have never liked the back and forth between sales and my husband, so knowing that, I just sit back and try to ignore that whole procedure. Because Toyota's require very little maintainence, we usually took them to a local mechanic for service. Shortly after I had new tires put on my 2009 Camry, I began to sense that this mechanic was not honest. In November I took the Camry into Pappas because they were offering a special. I was very pleased with their work and the fact that Bryan took time to listen to my frustrations. After that Lee brought his FJ Cruiser in for service and was also very pleased that Pappas replaced some items that the other mechanic never mentioned. The Camry was a good car but stepping into it after I had a Highlander was not a good idea. Because the Camry sets lower, I was constantly running over curbs and took out the side of a women's vehicle while turning into a parking space. I had met and talked with Jessica Vargas at one point and was most impressed with how knowledgeable she was about the Toyota product. I had decided that she was who I wanted to work with if I bought another Highlander. Then I spotted the RAV4 and......... Last week we picked up our new 2011 RAV4 from Jessica. She is outstanding, along with Chrissie and Eric, the Delivery Specialists, who went through every detail on the RAV4. What a great idea these Delivery Specialists are! The whole purchase process was outstanding.

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Paul Nettler

Paul Nettler

Service Adviser
Recent Reviews

Aug 21, 2019

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20,000 mile service

As always the service was on time and complete. Each employee I came in contact with was courteous and greeted me with a smile. I have had my cars serviced there many times and have never had a problem with any of the staff beginning with arriving there until I left. Pat Ragan took good care of me and my car. I will continue taking my 2 cars there when I need service.

Jan 10, 2018

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Work always done right

I will always take my car for maintenance or repair to Pappas Toyota, because of mainly 3 people, 1st Josh Brown ,mechanic, superb mechanic, always fixed or maintained right. 2nd Paul Nettler super nice professional service writer, he knows his stuff.3rd car sales guy named Mark Garner, always nice and friendly, even after the sale, still takes the time to say Hi and see how things are going, great guy to deal with also. I told him what I wanted in a vehicle, and in a matter of days he got us what we needed. Great guy.

Dec 09, 2012

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I received flier in the mail for service specials and...

I received flier in the mail for service specials and needing wheel alignment I was interested. The flier had a scratch off that would indicated if I would receive a additional discount. I received a $60 discount on the work and was sure I would be pressured into additional work, costing a lot more. I was surprised that this was not the case and was treated great. Would recommend Pappas to my friends. Jim ps I thought the " help us toot our bugle was confusing, so I just went to your web site.

May 17, 2012

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From the moment you pull up, you are assisted quickly....

From the moment you pull up, you are assisted quickly. This dealership understands that your time is important and doesn't cut corners on the quality of your visit. Paul Nettler knew I was there for an oil change and gave our car an overall inspection and told me with no pressure what needed done. He gave me no hassling pricing with a print out. I appreciate that he answered my questions and treated me with respect. He offered a complimentary car wash, which I took without hesitation. The savings alone for the car wash, overall inspection, quality of work and oil change is worth coming to this location. I also enjoy the amenities while waiting, comfortable seating, a child play room, putt putt golf, optional nail service and clean private restrooms. Thank you for providing the extras and not skimping on all aspects of customer service.

Feb 11, 2012

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Paul was very good in helping me to get my car repairs....

Paul was very good in helping me to get my car repairs. Very nice person to work with and very understanding, helpful and shows concerned about about my problems. Trudy is very person too.

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Vincent Bezzole

Vincent Bezzole

Salesperson
Contact Me
Dealership Experience 8 months
Industry Experience 7 months
Recent Reviews

May 03, 2020

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Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Apr 26, 2020

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Vinnie and Brett were great to work with, would highly...

Vinnie and Brett were great to work with, would highly recommend! We're patient and made sure to take the time to address our concerns.

Mar 29, 2020

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Very nice experience

We are very happy about the way we were treated at this dealership. Vince treated us well and found a great car for us. Also had a good experience with Brett, Alex and Dakota. Thank you for all you did.

Nov 13, 2019

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Great buying experience. Vince wasn’t pushy and I really...

Great buying experience. Vince wasn’t pushy and I really appreciated that after visiting a few other dealerships. My buying experience was seamless and fast, and I’ll absolutely return next time.

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Mike Pappas

Mike Pappas

Service and Sales
Dealership Experience 9 years 5 months
Industry Experience 9 years 5 months
I'm a third generation automotive professional within my family. I strive to implement the technologies and advancements of today into the automotive buying process and hope to make this transaction as convenient for you as possible. Allow me to work with you in making these improvements.
Recent Reviews

Jul 17, 2018

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You guys rock

My experience with Mark was outstanding. I sent them an email Sunday night and Monday morning they called to set up an appointment and actually had the truck I was looking at ready for me when I got there. I really feel like Mark went above and beyond any salesman I have ever dealt with. Even when other customers were calling him and demanding his time, he made sure he constantly checked on us even while we were waiting for the finance guy to finish up our paperwork. It was the first time in my almost 30 years of buying cars from dealers, that I felt like I was more than just another sale. Thank you Pappas Toyota and Mark for your great service and outstanding experience. You have earned repeat customers

Jan 03, 2018

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Why buy any where else!

This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer

Dec 12, 2015

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Used Car Buying Experience

My experience at Pappas Toyota was nothing but outstanding. These days you don’t get service like you used to, but that’s not the case at Pappas Toyota. Everyone from the receptionist, sale reps, and finance department were the best. Everyone was very nice, welcoming, warm and friendly. Mike Pappas was excellent to work with, very accommodating and answered all my questions. If any one is looking for a used or new vehicle I highly recommend choosing Pappas Toyota first. Pappas Toyota made the experience of buying a used Truck very enjoyable

Nov 30, 2011

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This was my first time going to buy a car from a...

This was my first time going to buy a car from a dealership. I was not sure if they were going to pressure me into get a car they wanted me to have that wasn't for me. I would have never thought that people that deal with everyone bs would be so friendly. I first talked to Ryan Ferguson about geting a car online. He talked to Jamie in the finance department to help me get financed. When it was time to go in to look at cars Mike Pappas was the one who showed me the cars and helped me fine one that I wanted. Mike didn't really know what me and Ryan talked about but that didnt stop him from helping me. Mike never forgot me name or my job he never made me feel rushed it was like talking to an old friend. I know if I have any questions I could call Mike Pappas and he would answer them and if he didnt know the answer he would find out and call me. When the time comes to get a differnt car I know the first person I'm going to call is Mike Pappas.

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Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
Recent Reviews

Dec 19, 2012

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I was involved in a car accident. I was at the...

I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!

Jan 26, 2012

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I needed a dent in the door of my Rav4 repaired. Rob gave...

I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.

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Dave Shore

Dave Shore

Service Advisor
Recent Reviews

Nov 22, 2019

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Excellent service!

Brought my car in for a routine oil change and got great service from Dave. Easy drop off and service was performed very quickly and correctly. Would definitely recommend Pappas Toyota for service!

Sep 29, 2019

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Dave explains the work being performed in great detail.

My front brake caliper rusted off after 16 months. Even though it was past the 12 month warranty Pappas paid for the new part. Dave was very helpful in explaining to me how the part worked and why it was a part issue and not something like the installation of new tires that I had done several weeks before. I appreciated the time he spent helping me understand the issue.

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Darin Rigby

Darin Rigby

Service Advisor
Recent Reviews

Apr 10, 2019

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Customers services were Great and right on time

Very professional and good customer service.Communicate well with his client. Can get the customer vehicle in and out with a reasonable time frame and cost.

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Bob Holliday

Bob Holliday

Salesperson
Contact Me
Industry Experience 21 years 11 months
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