Staff

Finance

Brett Bales

Brett Bales

Sales and Leasing Consultant
71 Reviews
View Bio
Mike Weaver

Mike Weaver

Finance manager
51 Reviews
View Bio
Steve Helmich

Steve Helmich

Salesperson
38 Reviews
View Bio
Bob Holliday

Bob Holliday

Finance Manager
9 Reviews
View Bio

Sales

Frank

Frank "The Tank" Walsh

Sales, Purchasing/ Fleet Manager
56 Reviews
View Bio
Isabel Vargas

Isabel Vargas

Salesperson
36 Reviews
View Bio
Mike Wagner

Mike Wagner

Sales and Leasing Consultant
32 Reviews
View Bio
Barry Brash

Barry Brash

Salesperson
28 Reviews
View Bio
David Dubois

David Dubois

Sales and Leasing Consultant
27 Reviews
View Bio
Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
25 Reviews
View Bio
Tim Scanlan

Tim Scanlan

Sales
22 Reviews
View Bio
Tim Regan

Tim Regan

Sales Manager
19 Reviews
View Bio
Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
18 Reviews
View Bio
Joseph Herman

Joseph Herman

Sales & Leasing
17 Reviews
View Bio
Shay Pritchett

Shay Pritchett

Sales
8 Reviews
View Bio
Neil Smith

Neil Smith

Sales
View Bio

Service

Pat Ragan

Pat Ragan

Service Advisor
53 Reviews
View Bio
Gino Micallef

Gino Micallef

Service Advisor
50 Reviews
View Bio
Darin Rigby

Darin Rigby

Service Advisor
46 Reviews
View Bio
Chris Bank

Chris Bank

Service Advisor
38 Reviews
View Bio
Dave Shore

Dave Shore

Service Advisor
34 Reviews
View Bio
Anthony Badalamenti

Anthony Badalamenti

Service Advisor
32 Reviews
View Bio
Kyle Albrecht

Kyle Albrecht

Service Manager
29 Reviews
View Bio
Paul Nettler

Paul Nettler

Service Adviser
22 Reviews
View Bio
Drew Lowry

Drew Lowry

Assistant Service Manager
14 Reviews
View Bio
Ben Glover

Ben Glover

Service Advisor
3 Reviews
View Bio

Management

Angelo Bezzole

Angelo Bezzole

General Manager
29 Reviews
View Bio
Alex Wallut

Alex Wallut

Sales Manager
20 Reviews
View Bio
Glenn Ritter

Glenn Ritter

Sales Manager
13 Reviews
View Bio
Mike Pappas

Mike Pappas

Dealer
8 Reviews
View Bio

Parts

Bryan Kerner

Bryan Kerner

Parts Manager
12 Reviews
View Bio

Collision Center

Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
4 Reviews
View Bio
Brett Bales

Brett Bales

Sales and Leasing Consultant
Recent Reviews

Mar 27, 2024

Dealership Rating
Employee Rating

We worked with Isabel on purchasing a used vehicle.

We worked with Isabel on purchasing a used vehicle. We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and also we traded in a vehicle and she did an amazing job with the negotiations. Isabel and Brett made this buying experience the best we ever had at a dealership in a long time. Brett was amazing with getting us a loan at the payments we wanted with a good warranty. He explained the warranty in detail. Isabel has kept in touch with us since we made our purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle. They are the best in the business.

Mar 01, 2024

Dealership Rating
Employee Rating

I worked with Isabel and her sales manager for less than

I worked with Isabel and her sales manager for less than a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when the car arrived. She did everything she could for me so when I went to pick up the car all I had to do was drive and sign the sales agreement. The last time I bought a car the sale took all day. Isabel, Brett and the sales manager made this buying experience the best I have ever had at a dealership. Brett was amazing with getting me a loan at the payments I wanted. He did not try to sell me anything I did not need for extra warranties. Isabel has kept in touch with me since I made my purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle.

Nov 06, 2023

Dealership Rating
Employee Rating

Shay was an awesome and very passionate salesman who

Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas.

Oct 11, 2023

Dealership Rating
Employee Rating

I've purchased multiple cars from Pappas Toyota.

I've purchased multiple cars from Pappas Toyota. Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goes the extra mile to make sure you get the best rate and loan length you are looking for and won't stop until you are satisfied. Brett Bales and Dakota Maurer are the reason I am a repeat customer at Pappas Toyota.

May 01, 2023

Dealership Rating
Employee Rating

When I purchased my RAV4 from Pappas Toyota in 2020, I

When I purchased my RAV4 from Pappas Toyota in 2020, I was very impressed by the customer service from both the sales and finance teams. I specifically would like to give a shout out to Brett Bales. He patiently walked me through the initial financing process, and when I called him today (nearly three years later) with some questions, he was just as friendly and helpful!

View More Reviews on DealerRater
Frank

Frank "The Tank" Walsh

Sales, Purchasing/ Fleet Manager
Contact Me
Dealership Experience 14 years 1 months
Industry Experience 14 years
Frank Walsh wears many hats at the Pappas Toyota dealership. He is the Sales/Fleet and Purchasing Manager. When Frank is not the great sales consultant he is, he spends time with his awesome 10-year-old son and his wonderful wife. He has directed feature and short films and has award-winning films from around the world.
Recent Reviews

Feb 03, 2024

Dealership Rating
Employee Rating

Shay Pritchett of Pappas Toyota of St.

Shay Pritchett of Pappas Toyota of St. Peters is the best. Have bought 7 cars over the past 2 decades.. always a great experience. Why we go back even though it's a 3 hour drive. And we have a Toyota dealer 10 miles away. From planning the purchase, to trade in... financing and post sake. You can't find a better employee than Shay Pritchett. Energy, customer satisfaction, great frequent updates. Never had a better salesperson. Shay is top shelf. Will be back for car number 8... having Shay is a deal maker!

Aug 30, 2023

Dealership Rating
Employee Rating

just purchased a 23 forerunner, he made things so easy

just purchased a 23 forerunner, he made things so easy and quick. held the car for a day while we worked out the kinks. great salesperson and explained everything and got everything done in a very short time.

Oct 26, 2022

Dealership Rating
Employee Rating

Frank is great to work with!

Frank is great to work with! He is very professional and works hard to make purchasing a vehicle easy!

Oct 26, 2022

Dealership Rating
Employee Rating

I am always impressed at the level of professionalism at

I am always impressed at the level of professionalism at Papas Toyota! Frank(the tank)Walsh is a consummate professional and stands out as a leader in a dealership packed with top notch salesman! I will continue to use Papas Toyota and Frank as my go to for quality cars and Trustworthy service!

Oct 26, 2022

Dealership Rating
Employee Rating

Great place with great customer service whether you’re

Great place with great customer service whether you’re looking for a new car or needing service repairs!

View More Reviews on DealerRater
Pat Ragan

Pat Ragan

Service Advisor
I’ve been in the automotive service side for about 10 years. I’ve achieved the gold award in professional service guild 8 years in a row. I keep up on all the latest trends and training. I enjoy hunting, fishing, and family outings.
Recent Reviews

Feb 13, 2024

Dealership Rating
Employee Rating

Service was fast, professional and reliable.

Service was fast, professional and reliable. I had a lot of maintenance work done. Very happy with the work and the price. I recommend them.

Nov 09, 2023

Dealership Rating
Employee Rating

I am always treated like I am the most important

I am always treated like I am the most important customer. My vehicle is kept maintained at a comparable price and service is easy to do business with.

Sep 05, 2023

Dealership Rating
Employee Rating

Much more knowledgeable than the last two places I went

Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere

Aug 29, 2023

Dealership Rating
Employee Rating

Tim Regan did a great job providing options to actually

Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!

Aug 11, 2023

Dealership Rating
Employee Rating

Every time we bring our vehicle in for service, Patrick,

Every time we bring our vehicle in for service, Patrick, Ben and Anthony has been awesome to work with, they are very professional and courteous and good communicators, I like talking to them just as much I do bringing my car in for service, they are a great asset to Pappas!!

View More Reviews on DealerRater
Mike Weaver

Mike Weaver

Finance manager
Recent Reviews

Jan 04, 2024

Dealership Rating
Employee Rating

Barry Brash is the best car salesperson I've ever dealt

Barry Brash is the best car salesperson I've ever dealt with when purchasing cars. I've know Barry for over 20 years and we have purchased 8 cars from him not including the countless friends/family that we've sent his way. Barry is the most knowledgeable Toyota salesperson out there. He's been selling the product line for 35 years and has built a loyal customer base by being a great listener and not putting pressure on you to make a decision. We were in the market for a newer car for one my college daughters because the 2013 Toyota Camry that Barry sold us is being handed down to my youngest daughter. Barry and I were talking in the beginning of December, and I said I wanted to get a newer car for her after January 1st. He found us a 2022 Honda Insight that had low miles on it and still under factory warranty with all the service records. Needless to say, my daughter is thrilled to have a newer car that she can use to finish off college and start her career. Thanks Barry for all of your assistance! You are always great to work with!

Nov 06, 2023

Dealership Rating
Employee Rating

Shay was an awesome and very passionate salesman who

Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas.

Oct 17, 2023

Dealership Rating
Employee Rating

We recently purchased a 2023 Highlander & the entire

We recently purchased a 2023 Highlander & the entire experience was amazing. I will highly recommend this company, our salesman, finance department and all the staff that we came in contact with, with high regards. Thank you Pappas Toyota & be assured that you have our loyalty forever.

May 04, 2023

Dealership Rating
Employee Rating

Barry did an excellent job handling A new car that I

Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!

Oct 04, 2022

Dealership Rating
Employee Rating

This dealership is the only dealership that I have dealt

This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.

View More Reviews on DealerRater
Gino Micallef

Gino Micallef

Service Advisor
I started at Pappas in 1986 as a porter. I am now an Assistant Service Manager. My wife Angela, and I have a beautiful daughter who loves to dance. We travel as a family to many of her competitions. I love my job here at Pappas and our customers are the very best
Recent Reviews

Mar 19, 2024

Dealership Rating
Employee Rating

Repairs where make fast and complete happy happy happy

Repairs where make fast and complete happy happy happy happy happy happy happy happy happy

Mar 14, 2024

Dealership Rating
Employee Rating

I took my Toyota Tundra to their service department for

I took my Toyota Tundra to their service department for an oil change and tire rotation. I didn't buy my truck from them, and I'd never been in there for service before. But you would have never known because they treated me as though I had. I had a slight issue with the tires after the service (to no fault of theirs). Gino got me right back in and fixed the problem without hesitation or headache. Great experience, fair prices for the work I had done, and outstanding customer service.

Feb 22, 2024

Dealership Rating
Employee Rating

The staff, the service, the cars .

The staff, the service, the cars ... I love everything about this dealership, which I've used since I bought my first Prius there in 2012. I can't praise this place highly enough.

Feb 21, 2024

Dealership Rating
Employee Rating

Quality Customer Service & Professional Staff.

Quality Customer Service & Professional Staff. I will be using Pappas for all my service needs!

Sep 05, 2023

Dealership Rating
Employee Rating

Much more knowledgeable than the last two places I went

Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere

View More Reviews on DealerRater
Darin Rigby

Darin Rigby

Service Advisor
Recent Reviews

Apr 06, 2024

Dealership Rating
Employee Rating

Wonderful staff, quick service.

Wonderful staff, quick service. Pleasure getting car repaired and maintained at Pappas Toyota, will be back.

Mar 29, 2024

Dealership Rating
Employee Rating

Darin Rigby in service is the best.

Darin Rigby in service is the best. He always takes care of me and makes the service experience great. I’m always impressed when I go to Pappas. It’s unlike any other dealership. There people don’t leave -it’s always the same people. When you take care of people that creates loyalty and they don’t leave. No other car dealership is like Pappas!

Mar 25, 2024

Dealership Rating
Employee Rating

Service was super fast.

Service was super fast. Was given longer eta, was done in half the time. Thank you!

Mar 20, 2024

Dealership Rating
Employee Rating

I had an appointment at 9:30 am.

I had an appointment at 9:30 am. Arriving a few .inutes early, I was treated well. All personally were friendly. The waiting area is close to the service area and comfortable. Thus was a good experience.

Mar 19, 2024

Dealership Rating
Employee Rating

Repairs where make fast and complete happy happy happy

Repairs where make fast and complete happy happy happy happy happy happy happy happy happy

View More Reviews on DealerRater
Chris Bank

Chris Bank

Service Advisor
Recent Reviews

Jul 26, 2023

Dealership Rating
Employee Rating

Outstanding employees and a job well done.

Outstanding employees and a job well done. Service workers went above and beyond. THank you.

Jul 25, 2023

Dealership Rating
Employee Rating

Great service.

Great service. Have bought three CRVs from this dealership. Service appointments are always on time and friendly

May 30, 2023

Dealership Rating
Employee Rating

Excellent, reliable service.

Excellent, reliable service. They've been the sole service provider for all of our vehicles for decades, and have always done a great job. Our 31-year old Toyota Previa minivan is still going strong with over 333,000 miles on her! And our two Priuses (Prii?) are each well over 240,000 under Pappas' great care!

May 12, 2023

Dealership Rating
Employee Rating

I appreciate the fast, friendly and knowledgeable service

I appreciate the fast, friendly and knowledgeable service that I receive as well as a clean waiting room, coffee ect... It is also nice to have a friendly service advisor like Mr. Chris Bank and all of the rest of the staff that are top notch and including the excellent Service Technicians! I drive out of my way to go here and will continue to do so!!

Feb 22, 2023

Dealership Rating
Employee Rating

I use to work at my father-in-laws dealership back in the

I use to work at my father-in-laws dealership back in the day in the service department and I was good at my job, however your staff service to their customers is next level. Thank you, this is how customer use to be and still is at Pappas!

View More Reviews on DealerRater
Steve Helmich

Steve Helmich

Salesperson
Industry Experience 38 years 4 months
Recent Reviews

Nov 10, 2023

Dealership Rating
Employee Rating

Working with Steve was like talking to a friend!

Working with Steve was like talking to a friend! My family and I had a lot of questions, and he took a lot of time with us, and answered each one of them. Although we couldn’t find the exact car that day, Steve was able to find a better one for me that will be delivered soon. We tell everyone how happy we were with our service. Thanks, Steve, for doing such a great job!

Oct 24, 2022

Dealership Rating
Employee Rating

By far the best dealership ever to work with.

By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.

Sep 29, 2022

Dealership Rating
Employee Rating

Great experience overall.

Great experience overall. Isabel was easy to work with and she communicated with me throughout the whole process so it was as painless as possible.

Jul 10, 2022

Dealership Rating
Employee Rating

Friend.

Friend.y staff fast and efficient service and also dealing with parts and finance dept

Apr 12, 2022

Dealership Rating
Employee Rating

Isabel and Steve were great!

Isabel and Steve were great! They helped me out with what started off extremely stressful (no fault of theirs). In the end I was able to walk away with a beautiful car and a great deal. You guys rock!

View More Reviews on DealerRater
Isabel Vargas

Isabel Vargas

Salesperson
Contact Me
Dealership Experience 3 years 3 months
Industry Experience 3 years 3 months
Recent Reviews

Mar 27, 2024

Dealership Rating
Employee Rating

We worked with Isabel on purchasing a used vehicle.

We worked with Isabel on purchasing a used vehicle. We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and also we traded in a vehicle and she did an amazing job with the negotiations. Isabel and Brett made this buying experience the best we ever had at a dealership in a long time. Brett was amazing with getting us a loan at the payments we wanted with a good warranty. He explained the warranty in detail. Isabel has kept in touch with us since we made our purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle. They are the best in the business.

Mar 01, 2024

Dealership Rating
Employee Rating

I worked with Isabel and her sales manager for less than

I worked with Isabel and her sales manager for less than a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when the car arrived. She did everything she could for me so when I went to pick up the car all I had to do was drive and sign the sales agreement. The last time I bought a car the sale took all day. Isabel, Brett and the sales manager made this buying experience the best I have ever had at a dealership. Brett was amazing with getting me a loan at the payments I wanted. He did not try to sell me anything I did not need for extra warranties. Isabel has kept in touch with me since I made my purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle.

Jul 17, 2023

Dealership Rating
Employee Rating

Isabel and team did a great job making us feel at home

Isabel and team did a great job making us feel at home and she was thoughtful every step of the way

Oct 25, 2022

Dealership Rating
Employee Rating

Dealership typically has good quality used cars.

Dealership typically has good quality used cars. Don’t expect to negotiate price. 2nd car I’ve bought and just trying to negotiate to a fair market price with the sales manager is impossible. Couldn’t even get new wipers or a couple hundred of for the steering wheel fabric coming apart. However, Isabel and Brett are rockstars. I never have an issue with them. They’re friendly, personable, knowledgeable and overall great to be around. I just have the issue with sales managers.

Oct 05, 2022

Dealership Rating
Employee Rating

So impressed with the professionalism and courtesy in

So impressed with the professionalism and courtesy in every aspect of purchasing a used car there. Quite a contrast from our experience with a dealership just across the highway! We appreciated the care that was taken to make sure our car was in tiptop shape before releasing it to us to purchase. We were pleasantly surprised to find that our car also came with a limited warranty, since we had never had that experience purchasing used cars in the past. Our interactions with Isabel were enjoyable and low key. She was pleasant and friendly, seemed to enjoy her job, and we felt like she really cared about us and did her best to make our experience the best it could be! She was great about communicating with us, keeping us updated about what was happening with the car when it was in the shop and arranging for us to come pick it up. This was our first time doing business with Pappas, and if we’re ever in the market for a Toyota again, they will be our first stop - and we’ll ask for Isabel!! Oh, and we are LOVING our gently used 2014 Toyota Venza!

View More Reviews on DealerRater
Dave Shore

Dave Shore

Service Advisor
Recent Reviews

Apr 06, 2024

Dealership Rating
Employee Rating

As usual, service was on point and on time.

As usual, service was on point and on time. The wait is never long and they always point out upcoming service needs.

Mar 11, 2024

Dealership Rating
Employee Rating

The recent repairs from the collision i had were great.

The recent repairs from the collision i had were great. From them time AAA dropped it off until completion Pappas ket me informed as to the progress.

Feb 07, 2024

Dealership Rating
Employee Rating

Service department staff are very professional.

Service department staff are very professional. I've been going there about 10 years. My primary service advisor is David Shore and he is great.

Aug 11, 2023

Dealership Rating
Employee Rating

The staff was helpful and courteous I am always able to

The staff was helpful and courteous I am always able to easily schedule an appointment

Jul 26, 2023

Dealership Rating
Employee Rating

Outstanding employees and a job well done.

Outstanding employees and a job well done. Service workers went above and beyond. THank you.

View More Reviews on DealerRater
Anthony Badalamenti

Anthony Badalamenti

Service Advisor
Recent Reviews

Feb 28, 2024

Dealership Rating
Employee Rating

These folks are polite and caring.

These folks are polite and caring. Arrived on time, service was performed in a timely manner.

Aug 11, 2023

Dealership Rating
Employee Rating

Every time we bring our vehicle in for service, Patrick,

Every time we bring our vehicle in for service, Patrick, Ben and Anthony has been awesome to work with, they are very professional and courteous and good communicators, I like talking to them just as much I do bringing my car in for service, they are a great asset to Pappas!!

Aug 02, 2023

Dealership Rating
Employee Rating

Clean honest cheerful professional.

Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years.

Jul 26, 2023

Dealership Rating
Employee Rating

Outstanding employees and a job well done.

Outstanding employees and a job well done. Service workers went above and beyond. THank you.

Jun 04, 2023

Dealership Rating
Employee Rating

I've been coming to Pappas for decades to with purchase

I've been coming to Pappas for decades to with purchase or for service on my vehicles. They are wonderful in every aspect of customer service. I trust sales and service staff. They seem to make sure every customer feels like they are valued and the most important person there. Visit if you are looking for an excellent dealership!!!

View More Reviews on DealerRater
Mike Wagner

Mike Wagner

Sales and Leasing Consultant
Recent Reviews

Feb 26, 2024

Dealership Rating
Employee Rating

Great service department, wonderful facilities and just

Great service department, wonderful facilities and just awful, uninspired sales people. Not that they aren't pleasant, just don't do anything other than numbers you could get online. Not a great experience at all.

Apr 17, 2023

Dealership Rating
Employee Rating

Mike sold me a Highlander.

Mike sold me a Highlander. He was very nice and professional When I come in for an oil change he always comes by and says hello and asks me how things are going.

Apr 16, 2023

Dealership Rating
Employee Rating

We have been going to Mike Wagner over 20 years at

We have been going to Mike Wagner over 20 years at Pappas. He is the most honest salesman and we enjoy working with him.

Apr 15, 2023

Dealership Rating
Employee Rating

Great dealership- knowledgeable- helpful- great customer

Great dealership- knowledgeable- helpful- great customer support and great experience. They took their time and helped us understand everything.

Apr 15, 2023

Dealership Rating
Employee Rating

I've bought a couple cars now from Mike.

I've bought a couple cars now from Mike. Always a great experience, I'll be back asking for Mike when I need another.

View More Reviews on DealerRater
Kyle Albrecht

Kyle Albrecht

Service Manager
Recent Reviews

Mar 27, 2024

Dealership Rating
Employee Rating

Have always received good service here!

Have always received good service here! Won’t be taking my truck anywhere else in the bear future!

Jul 26, 2023

Dealership Rating
Employee Rating

Outstanding employees and a job well done.

Outstanding employees and a job well done. Service workers went above and beyond. THank you.

Jun 20, 2023

Dealership Rating
Employee Rating

Great service very helpful I'm disabled and worked with

Great service very helpful I'm disabled and worked with them for14 yrs they give fantastic to me n my Toyotas over the yrs

Jun 05, 2023

Dealership Rating
Employee Rating

Always perfect service at Pappas Toyota.

Always perfect service at Pappas Toyota. Friendly staff, fast service, reasonably priced. Highly recommend dealership.

Jun 04, 2023

Dealership Rating
Employee Rating

I've been coming to Pappas for decades to with purchase

I've been coming to Pappas for decades to with purchase or for service on my vehicles. They are wonderful in every aspect of customer service. I trust sales and service staff. They seem to make sure every customer feels like they are valued and the most important person there. Visit if you are looking for an excellent dealership!!!

View More Reviews on DealerRater
Angelo Bezzole

Angelo Bezzole

General Manager
Dealership Experience 29 years
Industry Experience 29 years
Recent Reviews

Aug 10, 2023

Dealership Rating
Employee Rating

This was the 5 car we bought from Tom Pappas Toyota and

This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.

Nov 10, 2022

Dealership Rating
Employee Rating

Friendly, fast & reliable service.

Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.

Mar 19, 2022

Dealership Rating
Employee Rating

This GM is dick head , I bought 10 cars from this

This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership

Nov 22, 2021

Dealership Rating
Employee Rating

I will never be back. Went to Lou fusz got $9800 more on...

I will never be back. Went to Lou fusz got $9800 more on my trade. Also I work for Toyota. I get a nice discount. I ordered the car in July its now end of November before the car even came in. They now refused to give me my Toyota employee discount. After I already put money down. Months ago. I had sold my current car an hour before, without knowing this bc they did not inform me. Now I'm without a car for a few days until our new one comes in, from Lou Fusz. I will inform all my coworkers at TMMM about this as well. Go to Lou fusz toyota. Give them their deserved 5 star review. My sales woman did her job alright. She was stuck as the middle man.

Oct 27, 2021

Dealership Rating
Employee Rating

Easy to work with and have your needs met. My family has...

Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great.

View More Reviews on DealerRater
Barry Brash

Barry Brash

Salesperson
Recent Reviews

Jan 04, 2024

Dealership Rating
Employee Rating

Barry Brash is the best car salesperson I've ever dealt

Barry Brash is the best car salesperson I've ever dealt with when purchasing cars. I've know Barry for over 20 years and we have purchased 8 cars from him not including the countless friends/family that we've sent his way. Barry is the most knowledgeable Toyota salesperson out there. He's been selling the product line for 35 years and has built a loyal customer base by being a great listener and not putting pressure on you to make a decision. We were in the market for a newer car for one my college daughters because the 2013 Toyota Camry that Barry sold us is being handed down to my youngest daughter. Barry and I were talking in the beginning of December, and I said I wanted to get a newer car for her after January 1st. He found us a 2022 Honda Insight that had low miles on it and still under factory warranty with all the service records. Needless to say, my daughter is thrilled to have a newer car that she can use to finish off college and start her career. Thanks Barry for all of your assistance! You are always great to work with!

Nov 22, 2023

Dealership Rating
Employee Rating

If you are looking to buy a new or used car Barry Brash

If you are looking to buy a new or used car Barry Brash is the salesperson that you need. Not only personable (a humble big personality), his product knowledge is off the charts. We purchased a new 2024 Grand Highlander Hybrid Max Platinum he was spot on the delivery week on a SUV that is highly allocated. On delivery day he had a large red bow on the hood! He then meticulously went over the ins and outs of this awesome SUV. During the entire process he communicated often and always answered the phone if we had a question, and then he took the time to carefully and completely answer our questions. He is the “Man”!!!

Oct 17, 2023

Dealership Rating
Employee Rating

We recently purchased a 2023 Highlander & the entire

We recently purchased a 2023 Highlander & the entire experience was amazing. I will highly recommend this company, our salesman, finance department and all the staff that we came in contact with, with high regards. Thank you Pappas Toyota & be assured that you have our loyalty forever.

May 04, 2023

Dealership Rating
Employee Rating

Barry did an excellent job handling A new car that I

Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!

Jun 08, 2022

Dealership Rating
Employee Rating

Completed the vehicle service (oil change, tire rotation

Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.

View More Reviews on DealerRater
David Dubois

David Dubois

Sales and Leasing Consultant
Contact Me
Dealership Experience 13 years 9 months
Industry Experience 13 years 9 months
Dave has been in the car industry and a sales consultant at Pappas Toyota for over a decade. Outside of his career, Dave plays golf, spends time with his two year old, and hikes.
Recent Reviews

Mar 11, 2024

Dealership Rating
Employee Rating

The recent repairs from the collision i had were great.

The recent repairs from the collision i had were great. From them time AAA dropped it off until completion Pappas ket me informed as to the progress.

Nov 03, 2023

Dealership Rating
Employee Rating

Our experience with salesman Dave Dubois was seamless.

Our experience with salesman Dave Dubois was seamless. He had great product knowledge, answered all of our questions and made our purchase easy.

Oct 17, 2023

Dealership Rating
Employee Rating

We recently purchased a 2023 Highlander & the entire

We recently purchased a 2023 Highlander & the entire experience was amazing. I will highly recommend this company, our salesman, finance department and all the staff that we came in contact with, with high regards. Thank you Pappas Toyota & be assured that you have our loyalty forever.

Nov 01, 2022

Dealership Rating
Employee Rating

this dealership employs great people like David and I do

this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary

Jul 10, 2022

Dealership Rating
Employee Rating

Friend.

Friend.y staff fast and efficient service and also dealing with parts and finance dept

View More Reviews on DealerRater
Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
Contact Me
Dealership Experience 43 years 4 months
Industry Experience 43 years 4 months
Tony is a lifelong employee of Tom Pappas Toyota since he began his career in 1981 when he graduated from Fort Zumwalt High School. When he is not consulting customers at the dealership, he is hunting and fishing.
Recent Reviews

Jun 09, 2023

Dealership Rating
Employee Rating

Tony is awesome to work with.

Tony is awesome to work with. This is the fourth Highlander he has helped us with.

Jan 27, 2023

Dealership Rating
Employee Rating

Tony Overkamp is a Superstar Salesman with Tom Pappas

Tony Overkamp is a Superstar Salesman with Tom Pappas Toyota. I have purchased 6 cars from Tony and every time I am amazed at the service given from Tony. Although all sales people at Tom Pappas seem to have the "CARE" attitude. I recommend Tony Overkamp to anyone looking to purchase a car. Tony would rather know that he has gained your trust than to make a dollar. With this attitude is why I keep going back to Tony and Tom Pappas. GREAT JOB TONY OVERKAMP!!!!! You would have earned 10 stars if I could have given 10. Thank you for everything. Mary Ponder

Dec 09, 2021

Dealership Rating
Employee Rating

Pappas Toyota is a first class dealership with first...

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!

Jun 29, 2021

Dealership Rating
Employee Rating

Chris, Tony, and Brett made this process quick and easy....

Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!

May 14, 2021

Dealership Rating
Employee Rating

This was my second buy from Pappas and my very first...

This was my second buy from Pappas and my very first brand new car. They were so helpful in getting me the best deal on the car I wanted. Two of my kids have also bought multiple vehicles thru Pappas and it is always a great experience. Not pushy and they listen to what you want and respect your budget. I am definitely a lifetime costumer. Special thanks to Tony Overkamp and Jamie Pringle!

View More Reviews on DealerRater
Paul Nettler

Paul Nettler

Service Adviser
Recent Reviews

Aug 10, 2023

Dealership Rating
Employee Rating

This was the 5 car we bought from Tom Pappas Toyota and

This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.

Jul 26, 2023

Dealership Rating
Employee Rating

Outstanding employees and a job well done.

Outstanding employees and a job well done. Service workers went above and beyond. THank you.

Oct 03, 2022

Dealership Rating
Employee Rating

Parts ordered arrived quickly.

Parts ordered arrived quickly. Got my truck in on time, and they finished earlier than I was quoted. Waiting area was nice enough for me to work remotely. An altogether painless and pleasant experience.

Sep 09, 2022

Dealership Rating
Employee Rating

Bob Holliday my sales person was amazing.

Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim

Aug 30, 2022

Dealership Rating
Employee Rating

Although the state safety and emissions inspections took

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.

View More Reviews on DealerRater
Tim Scanlan

Tim Scanlan

Sales
Contact Me
Dealership Experience 5 years 11 months
Industry Experience 5 years 11 months
Recent Reviews

Oct 24, 2022

Dealership Rating
Employee Rating

By far the best dealership ever to work with.

By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.

Jun 20, 2021

Dealership Rating
Employee Rating

It’s always a pleasure to work with a friendly,...

It’s always a pleasure to work with a friendly, knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you.

Feb 11, 2021

Dealership Rating
Employee Rating

Purchased a new Tacoma from Pappas in late January 2021....

Purchased a new Tacoma from Pappas in late January 2021. It was extremely difficult to get information from them in a timely manner. I finally got details of the modifications days after requesting them. Salesman Tim Scanlan has stopped communication now that the sale is complete. I thought Dee was my salesperson because she was the only one providing the information I was requesting. Overall not a good experience compared to other Toyota dealers I have dealt with in the past.

Oct 24, 2020

Dealership Rating
Employee Rating

Pappas Toyota is great. This is the second previously...

Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.

Oct 21, 2020

Dealership Rating
Employee Rating

Tim made my purchase process very simple and enjoyable....

Tim made my purchase process very simple and enjoyable. He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this most recent great experience will keep me coming back for years to come! Thank you again Tim for great service!

View More Reviews on DealerRater
Alex Wallut

Alex Wallut

Sales Manager
Recent Reviews

Aug 10, 2023

Dealership Rating
Employee Rating

This was the 5 car we bought from Tom Pappas Toyota and

This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.

May 04, 2023

Dealership Rating
Employee Rating

Barry did an excellent job handling A new car that I

Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!

Nov 10, 2022

Dealership Rating
Employee Rating

Friendly, fast & reliable service.

Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.

Oct 03, 2022

Dealership Rating
Employee Rating

I have now purchased 3 vehicles from Pappas Toyota over

I have now purchased 3 vehicles from Pappas Toyota over the last 12 years. This time, my sales associate was Isabel Vargas. I wound up having to wait three months for Toyota to fulfill the ordered vehicle, but Isabel kept me informed as much as possible along the way.

Mar 16, 2022

Dealership Rating
Employee Rating

Truly one of the best car buying experience we have ever

Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!

View More Reviews on DealerRater
Tim Regan

Tim Regan

Sales Manager
Contact Me
Dealership Experience 35 years 11 months
Industry Experience 39 years 7 months
Recent Reviews

Aug 29, 2023

Dealership Rating
Employee Rating

Tim Regan did a great job providing options to actually

Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!

Jul 10, 2022

Dealership Rating
Employee Rating

Friend.

Friend.y staff fast and efficient service and also dealing with parts and finance dept

Feb 10, 2021

Dealership Rating
Employee Rating

We shop at dealerships where we have relationships. Thank...

We shop at dealerships where we have relationships. Thank you Tim, you have made my wife happy. I will give you another chance I a few years

Oct 13, 2020

Dealership Rating
Employee Rating

Tim quickly found the truck I wanted. He communicated...

Tim quickly found the truck I wanted. He communicated with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great experience at Pappas.

Sep 05, 2020

Dealership Rating
Employee Rating

Tim was an amazing salesman! Treated me like family when...

Tim was an amazing salesman! Treated me like family when a different dealer didn’t! They will definitely have a repeat customer for life! Dad already said he’ll buy his next truck there!

View More Reviews on DealerRater
Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
Recent Reviews

Oct 11, 2023

Dealership Rating
Employee Rating

I've purchased multiple cars from Pappas Toyota.

I've purchased multiple cars from Pappas Toyota. Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goes the extra mile to make sure you get the best rate and loan length you are looking for and won't stop until you are satisfied. Brett Bales and Dakota Maurer are the reason I am a repeat customer at Pappas Toyota.

Aug 27, 2021

Dealership Rating
Employee Rating

I recently traded my 2016 RAV4 in for a 2018 Highlander....

I recently traded my 2016 RAV4 in for a 2018 Highlander. The salesman, Dakota, was great. We are very happy with our purchase. Thanks for everything.

Mar 05, 2021

Dealership Rating
Employee Rating

Dakota was awesome and made the buying process simple and...

Dakota was awesome and made the buying process simple and painless! Best sales person I’ve dealt with in a long time! Keep it up!

Jan 09, 2021

Dealership Rating
Employee Rating

Everything was pretty smooth and as expected. I did feel...

Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase

Nov 27, 2020

Dealership Rating
Employee Rating

I knew what what I wanted, saw it on line, called to...

I knew what what I wanted, saw it on line, called to verify it was still available and Dakota was the lucky one to take my call. My vehicle was stolen and I wanted the same vehicle and they had it! Dakota was great! Even offered to follow me home so I didn’t have to come back for it! Jamie was awesome and had everything ready to go for me when I came back later that day! Easy transaction! Thank you both for making the process go smoothly!

View More Reviews on DealerRater
Joseph Herman

Joseph Herman

Sales & Leasing
Contact Me
Dealership Experience 6 years 8 months
Industry Experience 7 years 7 months
Joe has been in the car industry for a few years after working several years in the cell phone industry. Joe is a huge sports fan and one the main reasons he choose working in the car industry is so he can watch football on Sundays when they aren't allowed to sell cars. He is an avid Cardinals, Blues and New England Patriots fan.
Recent Reviews

Dec 06, 2022

Dealership Rating
Employee Rating

I have had 5 visits with the service department and have

I have had 5 visits with the service department and have never been disappointed. The service department is always clean and the professionalism of the staff is exceptional. If I have to wait for the service, they value my time and complete the service promptly.

Oct 04, 2022

Dealership Rating
Employee Rating

This dealership is the only dealership that I have dealt

This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.

Sep 07, 2022

Dealership Rating
Employee Rating

Well as much as i like toyota i had to buy a used car

Well as much as i like toyota i had to buy a used car from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some kind of carpet bugs that bit us and got on my clothes, the manager told me he would work with me in getting another car , so we bought a 2016 Nissan rogue SV, very nice car, so we took it home then for a long drive , it started smelling like rotten eggs, i was furious, i called and the general manager promised to fix it, he did have it fixed , but he also promised to get us an owner's manual for it, that has been a couple weeks ago , and we still have not been able to register it because they have not sent us the title as yet either So I have no true records of its being serviced just what was reported to car fax. Which is iffy at best .The sales man did not cover any of the addons, i still have no idea how to use most of the buttons,and how to do this or that , i have had to guess how to turn on the wipers and headlights i had to figure how to program the navigation and sirus and the bluetooth ,still have no idea how to open the skylight , but i did figure out how to use the key bob to open and close the tail gate , So as much as i like toyota and believe me i have had many toyotas since my first toyota hilux that i bought brand new with 14 miles on it for $ 2,175. and change In April of 1970.I have to give the dealership a below average rating . You read it right 2 thousand 1 hundred and 75 dollars , Loved that little truck, it was like a little mule it went where jeeps could only hope to go .

Mar 11, 2022

Dealership Rating
Employee Rating

We have purchased all of our vehicles at Pappas Toyota

We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.

Feb 20, 2021

Dealership Rating
Employee Rating

Bought my 2019 Tacoma here. Talked beforehand on pricing....

Bought my 2019 Tacoma here. Talked beforehand on pricing. Had an updated price from other dealer that they matched. No hassle, didn't try to force anything extra on the sale.

View More Reviews on DealerRater
Drew Lowry

Drew Lowry

Assistant Service Manager
Dealership Experience 16 years 2 months
Industry Experience 17 years 2 months
Have 2 great Danes and one baby girl, been with Toyota for a long while.
Recent Reviews

Feb 16, 2024

Dealership Rating
Employee Rating

The dealership has been great but the amount of time

The dealership has been great but the amount of time taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional.

Sep 15, 2023

Dealership Rating
Employee Rating

Summary of the rating is that eventually the team fixed

Summary of the rating is that eventually the team fixed my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way. I can say based on my experience this dealer’s service team will try to make sure all of your issues are taken care of when performing a repair, assuming you push back on things that don’t quite make sense. Can’t say that I’d recommend them but I do feel that if you choose them they will perform honest work and the people are very nice.

Aug 02, 2023

Dealership Rating
Employee Rating

Clean honest cheerful professional.

Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years.

Jul 26, 2023

Dealership Rating
Employee Rating

Outstanding employees and a job well done.

Outstanding employees and a job well done. Service workers went above and beyond. THank you.

Nov 23, 2022

Dealership Rating
Employee Rating

Always honest, always fair!

Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint.

View More Reviews on DealerRater
Glenn Ritter

Glenn Ritter

Sales Manager
Recent Reviews

Aug 10, 2023

Dealership Rating
Employee Rating

This was the 5 car we bought from Tom Pappas Toyota and

This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.

Dec 15, 2020

Dealership Rating
Employee Rating

Sam was eager to help me find the perfect vehicle and...

Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!

Aug 07, 2020

Dealership Rating
Employee Rating

Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

May 03, 2020

Dealership Rating
Employee Rating

Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Feb 05, 2020

Dealership Rating
Employee Rating

great service & great pricing

Ryan performed perfectly. Start to Finish. Very responsive to every question. Ordered exact vehicle that I was looking for and gave me price that I couldn't pass up! Highly recommend Ryan to anyone looking for great vehicle pricing and wonderful service!

View More Reviews on DealerRater
Bryan Kerner

Bryan Kerner

Parts Manager
Bryan has spent several years in our sales & leasing department giving him a great understanding of all the departmental responsibilities. Bryan is married and has 1 son. Loves outdoor activities including white water rafting, camping fishing, and amateur baseball.
Recent Reviews

Aug 29, 2023

Dealership Rating
Employee Rating

Tim Regan did a great job providing options to actually

Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!

Jun 05, 2023

Dealership Rating
Employee Rating

Always perfect service at Pappas Toyota.

Always perfect service at Pappas Toyota. Friendly staff, fast service, reasonably priced. Highly recommend dealership.

Nov 01, 2022

Dealership Rating
Employee Rating

this dealership employs great people like David and I do

this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary

Jul 10, 2022

Dealership Rating
Employee Rating

Friend.

Friend.y staff fast and efficient service and also dealing with parts and finance dept

Dec 09, 2021

Dealership Rating
Employee Rating

Pappas Toyota is a first class dealership with first...

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!

View More Reviews on DealerRater
Bob Holliday

Bob Holliday

Finance Manager
Industry Experience 25 years 10 months
Recent Reviews

Aug 29, 2023

Dealership Rating
Employee Rating

Tim Regan did a great job providing options to actually

Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!

Jun 09, 2023

Dealership Rating
Employee Rating

Tony is awesome to work with.

Tony is awesome to work with. This is the fourth Highlander he has helped us with.

Sep 09, 2022

Dealership Rating
Employee Rating

Bob Holliday my sales person was amazing.

Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim

Mar 16, 2022

Dealership Rating
Employee Rating

Truly one of the best car buying experience we have ever

Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!

Aug 03, 2020

Dealership Rating
Employee Rating

After my great experience with Doc during the first...

After my great experience with Doc during the first process of my car buying experience I had the pleasure of working with Brett Bales in finance. He was very thorough with every aspect of the finance process and was so easy going guess that’s why they call him easy. Thanks again Brett your friend Josh.

View More Reviews on DealerRater
Mike Pappas

Mike Pappas

Dealer
Dealership Experience 13 years 4 months
Industry Experience 13 years 4 months
I'm a third generation automotive professional within my family. I strive to implement the technologies and advancements of today into the automotive buying process and hope to make this transaction as convenient for you as possible.
Recent Reviews

Nov 21, 2023

Dealership Rating
Employee Rating

I took my 2021 Toyota Highlander in for its normal

I took my 2021 Toyota Highlander in for its normal service. Several weeks after that appointment I notice a pulse when breaking on the highway. I set up a 2nd appointment and they told me the front rotors was bad due to hard breaking and riding my break. Which I do not do either. I car was at 24772 on miles and 27 months. The dealership was not offering any help. I sent an email to Mike Pappas without any acknowledgement. I the called the Toyota hot line and set up a COMPLANT. They agreed with me that it was interesting, that the dealership just inspected the car, and everything appeared to be ok. How did the rotor go bad in two weeks. Toyota corp. is going to reimburse me for the entire cost. This is my 2nd lease and maybe my last due to not feeling the dealership was going to offer and assistance.

Aug 10, 2023

Dealership Rating
Employee Rating

This was the 5 car we bought from Tom Pappas Toyota and

This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.

Oct 26, 2022

Dealership Rating
Employee Rating

Frank Walsh is the friendliest person at Tom Pappas

Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!

Nov 20, 2020

Dealership Rating
Employee Rating

Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Jul 17, 2018

Dealership Rating
Employee Rating

You guys rock

My experience with Mark was outstanding. I sent them an email Sunday night and Monday morning they called to set up an appointment and actually had the truck I was looking at ready for me when I got there. I really feel like Mark went above and beyond any salesman I have ever dealt with. Even when other customers were calling him and demanding his time, he made sure he constantly checked on us even while we were waiting for the finance guy to finish up our paperwork. It was the first time in my almost 30 years of buying cars from dealers, that I felt like I was more than just another sale. Thank you Pappas Toyota and Mark for your great service and outstanding experience. You have earned repeat customers

View More Reviews on DealerRater
Shay Pritchett

Shay Pritchett

Sales
Contact Me
Dealership Experience 3 years 4 months
Recent Reviews

Feb 03, 2024

Dealership Rating
Employee Rating

Shay Pritchett of Pappas Toyota of St.

Shay Pritchett of Pappas Toyota of St. Peters is the best. Have bought 7 cars over the past 2 decades.. always a great experience. Why we go back even though it's a 3 hour drive. And we have a Toyota dealer 10 miles away. From planning the purchase, to trade in... financing and post sake. You can't find a better employee than Shay Pritchett. Energy, customer satisfaction, great frequent updates. Never had a better salesperson. Shay is top shelf. Will be back for car number 8... having Shay is a deal maker!

Nov 06, 2023

Dealership Rating
Employee Rating

Shay was an awesome and very passionate salesman who

Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas.

Jul 17, 2022

Dealership Rating
Employee Rating

Shay and Isabel were great to work with from start to

Shay and Isabel were great to work with from start to finish and very accommodating! I was out of town for work when the car arrived and they held it for me all the way until I was able to come in and pick it up when they could have just as easily sold it in todays market. Now that’s what I call amazing customer service! Mike in financing was great to work with also! Super happy that we went with Pappas for our vehicle.

May 10, 2022

Dealership Rating
Employee Rating

First time customer, my wife and I purchased a new

First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!

Dec 28, 2021

Dealership Rating
Employee Rating

Shay, a cool young agent in a car dealer, he has a good...

Shay, a cool young agent in a car dealer, he has a good future, if a smart senior manager or smart management understands this, in the summer of 2021 I bought a 2016 Dodge Grand Caravan through him and while I'm happy with him, the only thing is that during the first month I had a problem with the battery, it turned out to be many years older than my car, this is the fault of the car dealer's management that slipped me an old battery, I wrote to your management a letter about replacing the battery, but the main boss of the car dealer Tom Pappas Toyota unreasonably refused me and I was forced to buy its for 180 dollars, this is not very good for such a respectable and large company, which exchanges for such little things in the amount of 180 dollars, it is ridiculous and sorry for the main boss of the auto dealer Tom Pappas Toyota in St Peters, who does not meet his customers halfway !!! And on the basis of this, in the future I do not want to buy anything from this company precisely because of this annoying little thing, and I warn other potential buyers about such pettiness and injustice of the main boss! And Shay is great, he tried to do everything right, but he is not the boss yet and he is the boss, I am sure that he will not allow such mistakes in his work !!!

View More Reviews on DealerRater
Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
Recent Reviews

Jun 22, 2022

Dealership Rating
Employee Rating

Getting an appointment was easy.

Getting an appointment was easy. Quick and easy to work with! I will always own a Toyota.

Mar 10, 2022

Dealership Rating
Employee Rating

Friendly, fast and professional service.

Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.

Dec 18, 2012

Dealership Rating
Employee Rating

I was involved in a car accident. I was at the...

I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!

Jan 26, 2012

Dealership Rating
Employee Rating

I needed a dent in the door of my Rav4 repaired. Rob gave...

I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.

View More Reviews on DealerRater
Ben Glover

Ben Glover

Service Advisor
Recent Reviews

Mar 25, 2024

Dealership Rating
Employee Rating

I had an appointment at 5;00 pm and arrived early and

I had an appointment at 5;00 pm and arrived early and they were able to get me in in and out. All personal were friendly and explained what they were going to do and what need to be done. The waiting area is close to the service area and comfortable. This was a good experience.

Mar 13, 2024

Dealership Rating
Employee Rating

Dealership staff was professional, helpful and focused on

Dealership staff was professional, helpful and focused on customer satisfaction. I have been going to this dealership for service on my 2002 Tundra for 22 years. That says it all.

Nov 21, 2023

Dealership Rating
Employee Rating

I took my 2021 Toyota Highlander in for its normal

I took my 2021 Toyota Highlander in for its normal service. Several weeks after that appointment I notice a pulse when breaking on the highway. I set up a 2nd appointment and they told me the front rotors was bad due to hard breaking and riding my break. Which I do not do either. I car was at 24772 on miles and 27 months. The dealership was not offering any help. I sent an email to Mike Pappas without any acknowledgement. I the called the Toyota hot line and set up a COMPLANT. They agreed with me that it was interesting, that the dealership just inspected the car, and everything appeared to be ok. How did the rotor go bad in two weeks. Toyota corp. is going to reimburse me for the entire cost. This is my 2nd lease and maybe my last due to not feeling the dealership was going to offer and assistance.

View More Reviews on DealerRater