Staff

Sales

Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant
49 Reviews
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Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant
34 Reviews
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Tim Scanlan

Tim Scanlan

Sales
20 Reviews
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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
20 Reviews
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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
19 Reviews
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Barry Brash

Barry Brash

Salesperson
18 Reviews
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David Dubois

David Dubois

Sales and Leasing Consultant
18 Reviews
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Tim Regan

Tim Regan

Sales Manager
17 Reviews
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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
15 Reviews
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Joseph Herman

Joseph Herman

Sales & Leasing
13 Reviews
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Sam McDermed

Sam McDermed

Sales and Leasing Consultant
11 Reviews
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Anthony Badalamenti

Anthony Badalamenti

Sales
6 Reviews
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Vincent Bezzole

Vincent Bezzole

Salesperson
6 Reviews
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Bob Holliday

Bob Holliday

Salesperson
5 Reviews
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Chris Brower

Chris Brower

Sales
2 Reviews
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Shay Pritchett

Shay Pritchett

Sales
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Isabel Vargas

Isabel Vargas

Salesperson
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Finance

Brett Bales

Brett Bales

Sales and Leasing Consultant
48 Reviews
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Jamie Pringle

Jamie Pringle

Finance Manager
44 Reviews
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Mike Weaver

Mike Weaver

Finance manager
35 Reviews
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Steve Helmich

Steve Helmich

Salesperson
26 Reviews
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Service

Pat Ragan

Pat Ragan

Service Advisor
31 Reviews
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Gino Micallef

Gino Micallef

Service Advisor
28 Reviews
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Chris Bank

Chris Bank

Service Advisor
12 Reviews
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Kyle Albrecht

Kyle Albrecht

Service Manager
10 Reviews
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Paul Nettler

Paul Nettler

Service Adviser
9 Reviews
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Darin Rigby

Darin Rigby

Service Advisor
7 Reviews
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Management

Angelo Bezzole

Angelo Bezzole

General Manager
21 Reviews
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Alex Wallut

Alex Wallut

Sales Manager
13 Reviews
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Glenn Ritter

Glenn Ritter

Sales Manager
12 Reviews
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Mike Pappas

Mike Pappas

Service and Sales
5 Reviews
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Parts

Bryan Kerner

Bryan Kerner

Parts Manager
7 Reviews
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Collision Center

Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
2 Reviews
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Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant
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Dealership Experience 14 years 9 months
Industry Experience 15 years 7 months
Recent Reviews

Oct 17, 2020

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Ryan went above and beyond to help me get into a car I...

Ryan went above and beyond to help me get into a car I love! He was friendly, attentive and I couldn't have asked for a better car buying experience!

Oct 03, 2020

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Ryan Ferguson was awesome to work with for my Tacoma...

Ryan Ferguson was awesome to work with for my Tacoma build, and I would recommend him to anyone. There were a few obstacles (including a pandemic), but Ryan did everything he could to make the process as simple as possible. Great customer service. The order was placed shortly before the pandemic shut down, so there was an unfortunate delay in the truck being built. Ryan continued to update me as things progressed, which was greatly appreciated. On closing day, Ryan had already prepared all of the paperwork ahead of time to help expedite the process (with finance, etc.); less waiting time! Steve in finance was also a pleasure to work with, and made that process painless. I had some more bad luck when the truck had sensor issues early on, but the Service Manager, Kyle Albrecht, was able to order the parts and have it corrected the following day. All-in-all, everyone I had the opportunity to work with was helpful and friendly, and in the end I'm a happy customer.

Aug 12, 2020

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Had a great 2nd experience buying a car with Ryan’s @...

Had a great 2nd experience buying a car with Ryan’s @ Pappas! He made everything easy & we did a lot from home! When we arrived the truck was ready for a test drive & my financial paperwork was ready to sign! He even found a missing floor mat for us!!! Great, fastX, friendly service!

Aug 01, 2020

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Excellent Buying and Leasing experience

We were in the market to lease a Rav4 Hybrid. Ryan and the Pappas team were so phenom we leased one and bought a second Prius all within two weeks! Profesh, responsive, straightforward, honest, and rapid responders is how would describe our interaction and experience with this outstanding outfit. Can't recommend highly enough.

Jul 02, 2020

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Everyone helped me out a ton looking for my new car....

Everyone helped me out a ton looking for my new car. Barry checked the inventory on what I wanted, and made sure the car was pulled up and ready for me to test drive when I arrived. Ryan helped me through all of my sales paperwork and sales totals. And Brett gave me lots of good information about warranties and financing.

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Brett Bales

Brett Bales

Sales and Leasing Consultant
Recent Reviews

Nov 22, 2020

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Mike maid our car purchase very easy. With no pressure he...

Mike maid our car purchase very easy. With no pressure he found the car we like. With guys like Mike and Brett this was easiest car I ever bought.

Oct 24, 2020

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Pappas Toyota is great. This is the second previously...

Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.

Sep 22, 2020

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Sam was amazing! He stayed over past his shift to help...

Sam was amazing! He stayed over past his shift to help us, made he found out what was important to my wife and I when it came to the features we wanted in our cars, also, if he didn’t know the answer to a question he went and found the answer, and didn’t just guess. He’s earned our families trust and we will continue to do business with him in the future! Great job, Sam! Brett in finance was also amazing, and a absolute riot!

Sep 15, 2020

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Joe was very helpful when it came to buying my truck. he...

Joe was very helpful when it came to buying my truck. he made every step easy and made the process of buying a new car easy.

Aug 19, 2020

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My first time at Pappas Toyota was a pleasant one, and I...

My first time at Pappas Toyota was a pleasant one, and I would recommend this dealership to buyers who are currently looking. We have purchased 5 cars now from Barry Brash (4 while at a different dealer) and he is awesome to work with and an honest sales person. I worked with Brett Bales in the finance department and he was just as awesome as Barry. He really works with you to answer all of your questions and concerns to make sure you are making the best decision for you.

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Jamie Pringle

Jamie Pringle

Finance Manager
Recent Reviews

Feb 11, 2021

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We shop at dealerships where we have relationships. Thank...

We shop at dealerships where we have relationships. Thank you Tim, you have made my wife happy. I will give you another chance I a few years

Dec 15, 2020

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Sam was eager to help me find the perfect vehicle and...

Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!

Nov 27, 2020

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I knew what what I wanted, saw it on line, called to...

I knew what what I wanted, saw it on line, called to verify it was still available and Dakota was the lucky one to take my call. My vehicle was stolen and I wanted the same vehicle and they had it! Dakota was great! Even offered to follow me home so I didn’t have to come back for it! Jamie was awesome and had everything ready to go for me when I came back later that day! Easy transaction! Thank you both for making the process go smoothly!

Nov 05, 2020

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I started working with Dee and she could not be present...

I started working with Dee and she could not be present for my scheduled browsing of a few vehicles so She paired me up with Dakota. He was very laid back, I didn’t feel rushed, pressured, or like any of my questions seemed ignorant. He was very easy to Get along with I felt as if I was visiting with someone from my inner circle of friends. He looked super young, I had thought he had just started working there but to my surprise he had been there for quite some time. Definitely someone who has life in there step and full of knowledge.

Oct 14, 2020

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Tim quickly found the truck I wanted. He communicated...

Tim quickly found the truck I wanted. He communicated with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great experience at Pappas.

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Mike Weaver

Mike Weaver

Finance manager
Recent Reviews

Jan 09, 2021

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Everything was pretty smooth and as expected. I did feel...

Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase

Nov 10, 2020

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Walked in to dealership and Sam asked if he could help...

Walked in to dealership and Sam asked if he could help us, He asked what I was interested in and he found the perfect vehicle for me. I will definatly recommend Sam at Pappas.

Sep 13, 2020

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quick, easy and painless. i am in love with my new venza...

quick, easy and painless. i am in love with my new venza and would recommend your dealership highly to anyone in the market for a new car!

Aug 01, 2020

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Excellent Buying and Leasing experience

We were in the market to lease a Rav4 Hybrid. Ryan and the Pappas team were so phenom we leased one and bought a second Prius all within two weeks! Profesh, responsive, straightforward, honest, and rapid responders is how would describe our interaction and experience with this outstanding outfit. Can't recommend highly enough.

May 01, 2020

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He made my first ever experience buying a car so easy and...

He made my first ever experience buying a car so easy and fun! I got exactly the truck that I wanted he worked with me on the price. Really great guy!

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Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant
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Dealership Experience 13 years
Industry Experience 13 years
Frank Walsh wears many hats at the Pappas Toyota dealership. He works in sales, leasing, purchasing, scheduling, and as the food and beverage manager. When Frank is not being the great sales consultant he is, he is spending time with his awesome five year old son and his wonderful wife. He has directed feature and short films and has been in local film festivals including Sundance.
Recent Reviews

Sep 21, 2020

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Worked with Sam in finding the right model of Tacoma. He...

Worked with Sam in finding the right model of Tacoma. He was outstanding and led us to the perfect truck... He then went to battle with Finance to get the price to fit my budget..

Sep 20, 2020

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Sam was incredibly professional, yet fun and personable....

Sam was incredibly professional, yet fun and personable. He made my entire car shopping experience easy and I felt that he really listened to my needs to get me into the best match. Sam was able to negotiate for me to bring the price down so that it fit into my budget, and made this stress free buying. Should I have any further needs for purchasing a vehicle, I will happily return to Pappas and will ask for Sam!

Aug 31, 2020

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This had to be the best car purchasing experience I've...

This had to be the best car purchasing experience I've ever had. Within 5 minutes from going online I was in contact with Frank. He took the time to text me all the information I needed and called to follow up.

Jul 30, 2020

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Enjoyable & Professional Experience

Frank and the entire Pappas Toyota team provided a great buying experience for my new 2019 Toyota Avalon! I appreciated Frank's professionalism and never felt pressured into buying. I enjoyed being able to test drive cars alone without a sales rep present in the car. Frank was available to answer all questions before and after my test drives. He also provided a fair offer for my trade in. Frank also offered to fix a chip in the windshield at no cost and my experience with the service team was just as good! Thank you.

Jul 14, 2020

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BOUGHT A USED TRUCK

WASN'T EXPECTING TO PURCHASE ...JUST LOOKING.. BUT FOUND SOMETHING MY HEART SAID GO! SO FRANK AND JAMIE BENT OVER BACKWARDS TO HELP MAKE IT HAPPEN LOVE THEM BOTH

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Pat Ragan

Pat Ragan

Service Advisor
I’ve been in the automotive service side for about 10 years. I’ve achieved the gold award in professional service guild 8 years in a row. I keep up on all the latest trends and training. I enjoy hunting, fishing, and family outings.
Recent Reviews

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

Jan 08, 2021

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Routine service appointment went well Emissions testing...

Routine service appointment went well Emissions testing performed as requested, no issues Wait time was ok, not the faster for oil change, tire rotation and emissions test, 70 minutes. Very clean facility with friendly knowledgeable service guys Will return in the future

Dec 22, 2020

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I got my 2014 Sienna serviced in December. Mr. Ragan was...

I got my 2014 Sienna serviced in December. Mr. Ragan was very helpful as usual. He explained any issues that came up and answered all my questions. Thank you.

Oct 15, 2020

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Excellent service. Friendly staff to help and assist...

Excellent service. Friendly staff to help and assist with my questions. Service was performed in a timely manner. Will be back for other services as required.

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

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Gino Micallef

Gino Micallef

Service Advisor
I started at Pappas in 1986 as a porter. I am now an Assistant Service Manager. My wife Angela, and I have a beautiful daughter who loves to dance. We travel as a family to many of her competitions. I love my job here at Pappas and our customers are the very best
Recent Reviews

Jan 30, 2021

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Listened to problem having with vehicle, diagnostic...

Listened to problem having with vehicle, diagnostic completed and pricing up front. Service completed in timely manner Notified when vehicle was ready to be picked up

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

Aug 26, 2020

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Gino is great! He took care of me right away. Service...

Gino is great! He took care of me right away. Service performed and completed in less than an hour! Very clean service department and waiting area. Pappas Toyota is a terrific dealership!!

Jul 11, 2020

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professional service

I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and for service. I am continually amazed every time I visit with the professionalism and kindness of the employees. They deserve 5+ stars! Thank You Pappas!

Feb 25, 2020

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Have had good experiences with Pappas

Always friendly, helpful, efficient. Pointed out a service that needed to be done. Expensive, but overdue. This car will outlast me, hopefully. I love my Camry and Pappas takes good care of her.

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Steve Helmich

Steve Helmich

Salesperson
Industry Experience 35 years 3 months
Recent Reviews

Oct 03, 2020

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Ryan Ferguson was awesome to work with for my Tacoma...

Ryan Ferguson was awesome to work with for my Tacoma build, and I would recommend him to anyone. There were a few obstacles (including a pandemic), but Ryan did everything he could to make the process as simple as possible. Great customer service. The order was placed shortly before the pandemic shut down, so there was an unfortunate delay in the truck being built. Ryan continued to update me as things progressed, which was greatly appreciated. On closing day, Ryan had already prepared all of the paperwork ahead of time to help expedite the process (with finance, etc.); less waiting time! Steve in finance was also a pleasure to work with, and made that process painless. I had some more bad luck when the truck had sensor issues early on, but the Service Manager, Kyle Albrecht, was able to order the parts and have it corrected the following day. All-in-all, everyone I had the opportunity to work with was helpful and friendly, and in the end I'm a happy customer.

Sep 21, 2020

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Worked with Sam in finding the right model of Tacoma. He...

Worked with Sam in finding the right model of Tacoma. He was outstanding and led us to the perfect truck... He then went to battle with Finance to get the price to fit my budget..

Sep 20, 2020

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Sam was incredibly professional, yet fun and personable....

Sam was incredibly professional, yet fun and personable. He made my entire car shopping experience easy and I felt that he really listened to my needs to get me into the best match. Sam was able to negotiate for me to bring the price down so that it fit into my budget, and made this stress free buying. Should I have any further needs for purchasing a vehicle, I will happily return to Pappas and will ask for Sam!

Sep 06, 2020

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Tim was an amazing salesman! Treated me like family when...

Tim was an amazing salesman! Treated me like family when a different dealer didn’t! They will definitely have a repeat customer for life! Dad already said he’ll buy his next truck there!

Aug 01, 2020

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Excellent Buying and Leasing experience

We were in the market to lease a Rav4 Hybrid. Ryan and the Pappas team were so phenom we leased one and bought a second Prius all within two weeks! Profesh, responsive, straightforward, honest, and rapid responders is how would describe our interaction and experience with this outstanding outfit. Can't recommend highly enough.

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Angelo Bezzole

Angelo Bezzole

General Manager
Recent Reviews

Nov 20, 2020

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Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Apr 26, 2020

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Vinnie and Brett were great to work with, would highly...

Vinnie and Brett were great to work with, would highly recommend! We're patient and made sure to take the time to address our concerns.

Feb 19, 2020

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Great experience, Great people. That is why I keep coming...

Great experience, Great people. That is why I keep coming back for more. Great deals on vehicles. No need for me to shop any where else.

Jan 31, 2020

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It was a pleasure working with Alexander Hamilton, Tony...

It was a pleasure working with Alexander Hamilton, Tony Overkamp, and Brett Bales on the purchase of my new Highlander. The transaction went well. Pappas Toyota game me a great price on my trade in and an even better price on the new vehicle. I highly recommend working with this great group on individuals and know that I will return for any future car purchases.

Oct 09, 2019

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I was an out of state buyer and I’m sure my salesman...

I was an out of state buyer and I’m sure my salesman thought he’d never see me. With that in mind, he still found the exact car and answered every one of my questions with multiple emails, texts and photos. I met with him and he showed me my new car! I drove it home. This is my 3rd new car purchase at Pappas. I’ve never been disappointed.

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Tim Scanlan

Tim Scanlan

Sales
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Dealership Experience 2 years 10 months
Industry Experience 2 years 10 months
Recent Reviews

Feb 11, 2021

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Purchased a new Tacoma from Pappas in late January 2021....

Purchased a new Tacoma from Pappas in late January 2021. It was extremely difficult to get information from them in a timely manner. I finally got details of the modifications days after requesting them. Salesman Tim Scanlan has stopped communication now that the sale is complete. I thought Dee was my salesperson because she was the only one providing the information I was requesting. Overall not a good experience compared to other Toyota dealers I have dealt with in the past.

Oct 24, 2020

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Pappas Toyota is great. This is the second previously...

Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.

Oct 22, 2020

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Tim made my purchase process very simple and enjoyable....

Tim made my purchase process very simple and enjoyable. He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this most recent great experience will keep me coming back for years to come! Thank you again Tim for great service!

Jul 16, 2020

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Purchase of a used Toyota 4runner

Thank you to Tim Scanlan for being such a great salesman. We enjoyed working with him. Very pleasant young man. We are thoroughly enjoying the Toyota 4runner you sold us.

Jun 30, 2020

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Thank You Tim for making my Highlander purchase hiccup...

Thank You Tim for making my Highlander purchase hiccup free! Your customer service is very admirable and I’m so glad I chose Pappas Toyota!

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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
Recent Reviews

Nov 22, 2020

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Mike maid our car purchase very easy. With no pressure he...

Mike maid our car purchase very easy. With no pressure he found the car we like. With guys like Mike and Brett this was easiest car I ever bought.

Oct 03, 2020

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Second new car I've purchased from Pappas in six years....

Second new car I've purchased from Pappas in six years. I'm very pleased with Mile Wagner and Jamie Pringle and the service they provided in my recent new purchase.. Through the years, I've also been very pleased with all the individuals in the Service Dept. who took care of my Highlander, Grand Prix and Corvette. I am now down to two Toyotas and will continue to have my cars serviced at Pappas.

Sep 13, 2020

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quick, easy and painless. i am in love with my new venza...

quick, easy and painless. i am in love with my new venza and would recommend your dealership highly to anyone in the market for a new car!

Jul 26, 2020

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Close to perfect, then left empty

Overall a good experience for buying a used car. Worked out pricing by email vs. in person (my choice), came for a test drive, all went well. Didn't have to spend too much time in the dealership, got the paperwork done with all the necessary pageantry they have to do to get you to buy more stuff. They washed the car for us to drive home. The only hiccup in the whole experience was having the low fuel light come on as soon as we entered the highway, which is well under a mile from the dealership. Would have been a nice touch to give us a few drops for the ride home.

Jul 18, 2020

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Mike is awesome! He made the car buying process such a...

Mike is awesome! He made the car buying process such a breeze. He is nice and casual yet very professional and knowledgeable. Definitely not the typical salesman that is pushy, rude and stalkerish. I’d work with him again in heartbeat and will for sure look him up next time I need a car!

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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
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Dealership Experience 40 years 3 months
Industry Experience 40 years 3 months
Tony is a lifelong employee of Tom Pappas Toyota since he began his career in 1981 when he graduated from Fort Zumwalt High School. When he is not consulting customers at the dealership, he is hunting and fishing.
Recent Reviews

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

Jan 31, 2020

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It was a pleasure working with Alexander Hamilton, Tony...

It was a pleasure working with Alexander Hamilton, Tony Overkamp, and Brett Bales on the purchase of my new Highlander. The transaction went well. Pappas Toyota game me a great price on my trade in and an even better price on the new vehicle. I highly recommend working with this great group on individuals and know that I will return for any future car purchases.

Dec 04, 2019

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Tony was awesome and was able to get to the price I...

Tony was awesome and was able to get to the price I wanted on what I wanted. He answered all my questions and wasn't pushy. I will recommend him to people in the future.

Nov 18, 2019

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This was the most stress free purchase of a vehicle I’ve...

This was the most stress free purchase of a vehicle I’ve ever experienced. Tony Overkamp made my purchase the most enjoyable. Tony is extremely knowledgeable about the product he is selling. My 2019 Highlander is fantastic. I recommend Pappas Toyota to everyone, and ask for Tony Overkamp. He is the Best!

Sep 12, 2019

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My 4 runner

Called Tony to set up an appointment, told him what 4runner i was looking at, showed the vehicle, got me a good price,I would work with Tony or recommend him to any one looking to buy a toytota.

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Barry Brash

Barry Brash

Salesperson
Recent Reviews

Aug 19, 2020

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My first time at Pappas Toyota was a pleasant one, and I...

My first time at Pappas Toyota was a pleasant one, and I would recommend this dealership to buyers who are currently looking. We have purchased 5 cars now from Barry Brash (4 while at a different dealer) and he is awesome to work with and an honest sales person. I worked with Brett Bales in the finance department and he was just as awesome as Barry. He really works with you to answer all of your questions and concerns to make sure you are making the best decision for you.

Jul 09, 2020

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Barry is the greatest guy, he makes the car buying...

Barry is the greatest guy, he makes the car buying process painless and is upfront about the value of trade ins. I’ve purchase 5 cars from him over the years and I’m sure I’ll be back for more Toyota’s!

Jul 02, 2020

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Barry and Bob are amazing. They are friendly and very...

Barry and Bob are amazing. They are friendly and very acknowledgeable. They are not the type to harass you into buying a car. I had told them exactly what I wanted and Bob went above and beyond to make sure he found the perfect car for me. Brett in financing was funny and made the final buying process easy. I couldn’t have picked a better dealer to work to with.

Jul 02, 2020

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Everyone helped me out a ton looking for my new car....

Everyone helped me out a ton looking for my new car. Barry checked the inventory on what I wanted, and made sure the car was pulled up and ready for me to test drive when I arrived. Ryan helped me through all of my sales paperwork and sales totals. And Brett gave me lots of good information about warranties and financing.

Jun 28, 2020

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Really appreciated Barry’s help and advice when...

Really appreciated Barry’s help and advice when purchasing my new Toyota Camry. He helped in any way needed and had such a positive attitude. I would recommend Barry to anyone needing help in finding their new car!

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David Dubois

David Dubois

Sales and Leasing Consultant
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Dealership Experience 10 years 8 months
Industry Experience 10 years 8 months
Dave has been in the car industry and a sales consultant at Pappas Toyota for over a decade. Outside of his career, Dave plays golf, spends time with his two year old, and hikes.
Recent Reviews

Sep 03, 2020

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Great experience all the way around. This is the second...

Great experience all the way around. This is the second Camry I've purchased from Pappas Toyota and everyone there is professional and helpful. The service department is top notch, exceeds all expectations any time I'm there.

Jun 19, 2020

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I’ve had three vehicles from here and they have all...

I’ve had three vehicles from here and they have all treated me right! Thank you Dave for my last buy made everything smooth after all the paperwork and online work!

Feb 27, 2020

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Great person! Helped me to get my new car! He always...

Great person! Helped me to get my new car! He always willing to answer my question! I recommend him as your car salesman. Thank you.

Feb 16, 2020

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New purchase of 2020 Toyota Highlander Platinum

Steve (and Dave) were great to work with. Took time to track down a hard to find Highlander and was very straightforward and clear. No surprises and easy to work with throughout the process, which made for a pleasant experience all around. Appreciate the straightforward approach and willingness to work with my “asks”. Keith Robben

Feb 06, 2020

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New Vehicle

David contacted me after my inquiry about turning in my Leased vehicle for a New Car and going through Financing. When I got my leased vehicle I did not think I drove all that much but David was able to get me into a new car and not be upside down in my vehicle.

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Tim Regan

Tim Regan

Sales Manager
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Dealership Experience 32 years 10 months
Industry Experience 36 years 6 months
Recent Reviews

Feb 11, 2021

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We shop at dealerships where we have relationships. Thank...

We shop at dealerships where we have relationships. Thank you Tim, you have made my wife happy. I will give you another chance I a few years

Oct 14, 2020

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Tim quickly found the truck I wanted. He communicated...

Tim quickly found the truck I wanted. He communicated with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great experience at Pappas.

Sep 06, 2020

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Tim was an amazing salesman! Treated me like family when...

Tim was an amazing salesman! Treated me like family when a different dealer didn’t! They will definitely have a repeat customer for life! Dad already said he’ll buy his next truck there!

Jun 21, 2020

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Tim was a great salesman not pushy, very knowledgeable,...

Tim was a great salesman not pushy, very knowledgeable, and easy to talk to. Tim took the time to listen and show us every car we were interested in.

Oct 26, 2019

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Salesman

Tim Scanlan was my sales person. I took my time almost 2 months to search for what I felt like was the perfect vehicle for me. Tim was very patient, tolerant and always had a smile. What I like the best is that he was not a pushy hurry up you have to buy this car now. When I first met him I told him I didn’t want that and not once did he push me. Always glad to meet with me. Very good job Tim thank you Kathleen

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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
Recent Reviews

Jan 09, 2021

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Everything was pretty smooth and as expected. I did feel...

Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase

Nov 27, 2020

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I knew what what I wanted, saw it on line, called to...

I knew what what I wanted, saw it on line, called to verify it was still available and Dakota was the lucky one to take my call. My vehicle was stolen and I wanted the same vehicle and they had it! Dakota was great! Even offered to follow me home so I didn’t have to come back for it! Jamie was awesome and had everything ready to go for me when I came back later that day! Easy transaction! Thank you both for making the process go smoothly!

Nov 05, 2020

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I started working with Dee and she could not be present...

I started working with Dee and she could not be present for my scheduled browsing of a few vehicles so She paired me up with Dakota. He was very laid back, I didn’t feel rushed, pressured, or like any of my questions seemed ignorant. He was very easy to Get along with I felt as if I was visiting with someone from my inner circle of friends. He looked super young, I had thought he had just started working there but to my surprise he had been there for quite some time. Definitely someone who has life in there step and full of knowledge.

Jul 26, 2020

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I researched and knew what I wanted. Dakota handled...

I researched and knew what I wanted. Dakota handled everything over the phone, and had Jamie working on financing when I arrived. Painless experience, all my questions were answered, and I was treated fairly.

May 11, 2020

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Dakota was excellent sale person.

I like the service of department a lot. They always be sure my car in good condition for me. I have been come there for 13 years. This reason why I want another Toyota car.

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Joseph Herman

Joseph Herman

Sales & Leasing
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Dealership Experience 3 years 7 months
Industry Experience 4 years 6 months
Joe has been in the car industry for a few years after working several years in the cell phone industry. Joe is a huge sports fan and one the main reasons he choose working in the car industry is so he can watch football on Sundays when they aren't allowed to sell cars. He is an avid Cardinals, Blues and New England Patriots fan.
Recent Reviews

Feb 20, 2021

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Bought my 2019 Tacoma here. Talked beforehand on pricing....

Bought my 2019 Tacoma here. Talked beforehand on pricing. Had an updated price from other dealer that they matched. No hassle, didn't try to force anything extra on the sale.

Sep 15, 2020

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Joe was very helpful when it came to buying my truck. he...

Joe was very helpful when it came to buying my truck. he made every step easy and made the process of buying a new car easy.

Aug 01, 2020

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pappas was just the place I needed, Joe Herman was an...

pappas was just the place I needed, Joe Herman was an excellent help and Steve from financing was so easy to work with. I got the vehicle I wanted in a fast and easy manner.

Jul 24, 2020

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Joe and Brett were absolutely incredible. I leased my...

Joe and Brett were absolutely incredible. I leased my new Tacoma, for a amazing deal and didn’t have to spend the whole day there!

May 18, 2020

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Bait and Switch

I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. They did everything they could over email and phone to line up our sale. But once we got to the dealership to pick up our car, everything changed. When we arrived nothing was ready! The car was still sitting in the showroom. Joe was busy working another sale with a new customer and completely did not care about us. Wanted us to sign the paper work and move on. He did not show us the car, he did not go over any of the features. We even received the card with 1/4 of a tank of gas, they could not even fill it up for us!!! The entire time we were their waiting it felt like he could care less about us because he had made the sale and was working a new one. We sat there for over an hour waiting for him to even come get the car out of the showroom and give us the second key once we had signed! ANOTHER sales person had to finally help us. Then when the deal was done and a month later everything he told us was false. We were over our milage on the car and I asked about that. He stated when he was making the deal that if I came in that month Pappas would void it. Well, a month later and we received a bill for the overage. Then when I tried to address it with him over email and a call, no response. BUT I have tracking on my emails since I am in tech and I know he has read the emails but is choosing to not answer them. Horrible experience. I feel like I was pushed and customer service was great, up until I signed. Once I signed they did not care. Surprised as this is my 5 car with Pappas and this has never happened before. Blow away.

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Alex Wallut

Alex Wallut

Sales Manager
Recent Reviews

Sep 22, 2020

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Sam was amazing! He stayed over past his shift to help...

Sam was amazing! He stayed over past his shift to help us, made he found out what was important to my wife and I when it came to the features we wanted in our cars, also, if he didn’t know the answer to a question he went and found the answer, and didn’t just guess. He’s earned our families trust and we will continue to do business with him in the future! Great job, Sam! Brett in finance was also amazing, and a absolute riot!

Mar 29, 2020

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Very nice experience

We are very happy about the way we were treated at this dealership. Vince treated us well and found a great car for us. Also had a good experience with Brett, Alex and Dakota. Thank you for all you did.

Mar 08, 2020

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Was it just coincidence, an honest mistake or something else

I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with.

Feb 19, 2020

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Great experience, Great people. That is why I keep coming...

Great experience, Great people. That is why I keep coming back for more. Great deals on vehicles. No need for me to shop any where else.

Mar 29, 2019

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Easy Buying Experience

Everyone was very friendly. No hard sells and easy to negotiate with. Great communication throughout the buying process. They all seem to get that Customer Service is key.

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Chris Bank

Chris Bank

Service Advisor
Recent Reviews

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

Nov 20, 2020

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Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Aug 07, 2020

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Service

Car was not purchased at this dealership, but i have alway been welcomed.i would recommend this Dealership, it is always clean and comfortable, and welcoming by everyone there.

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

Jul 23, 2020

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I can’t thank the people at the service center enough! we...

I can’t thank the people at the service center enough! we were two hours into a Grand Canyon trip when our check engine light went on, luckily not too far from Pappas Toyota. We were told it would be over two hours before they could get our car in because they were clearly busy, but 15 minutes later our car was getting fixed and we were back on the road in no time. you saved our vacation! thank you!

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Glenn Ritter

Glenn Ritter

Sales Manager
Recent Reviews

Dec 15, 2020

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Sam was eager to help me find the perfect vehicle and...

Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

May 03, 2020

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Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Feb 05, 2020

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great service & great pricing

Ryan performed perfectly. Start to Finish. Very responsive to every question. Ordered exact vehicle that I was looking for and gave me price that I couldn't pass up! Highly recommend Ryan to anyone looking for great vehicle pricing and wonderful service!

Jan 09, 2020

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Our third Toyota

Dave was a great salesman. There was no pressure, we test drove two Tacoma’s, he gave us a price, discussed & came back 2 days later & bought the truck. He is easy to work with, knowledgeable about vehicles, and good at what he does. This is our third vehicle purchased from Pappas.

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Sam McDermed

Sam McDermed

Sales and Leasing Consultant
Recent Reviews

Dec 15, 2020

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Sam was eager to help me find the perfect vehicle and...

Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!

Nov 10, 2020

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Walked in to dealership and Sam asked if he could help...

Walked in to dealership and Sam asked if he could help us, He asked what I was interested in and he found the perfect vehicle for me. I will definatly recommend Sam at Pappas.

Nov 02, 2020

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I worked with Sam while transitioning into a new lease on...

I worked with Sam while transitioning into a new lease on a 4Runner. Sam was very professional and thorough throughout the process. I was completely satisfied with my experience and have nothing but positive things to say.

Oct 30, 2020

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I recently purchased my very first new vehicle from...

I recently purchased my very first new vehicle from Pappas Toyota, a 2020 Highlander XLE. After visiting two other dealerships before Pappas, I was not feeling hopeful I would find a salesperson that would help me in a kind and nonjudgmental manner. As soon as my grandfather and I stepped inside, Sam McDermed greeted us and I knew this experience would be different. Not once did Sam rush my decision or pressure me. I was in love with the highlander after test driving it but was not loving the price I would have to pay per month. After much consideration and Sam working so hard for me, I decided to walk away that day and look for something else, even though I still really wanted the Highlander. I thanked Sam for all of his time and hard work and went about my day, a little dejected, but hopeful. Not even a half an hour later, I receive a call from Sam saying he was already off work but was still thinking about my situation and may have found a solution. I agreed to talk to him the next day and we worked out a plan. Due to reasons that were no one was at fault for, I had to wait a little over a week before I finally signed the dotted line for my car. This whole experience was made so much more bearable because of Sam. He was amazing and never ceased to impress me with the lengths he would go to ensure I was happy. From helping me find the car in the first place, to ordering the exact color I wanted, to helping me find insurance that would fit my budget, Sam went above and beyond, and I probably not have gotten the car I really wanted had it not been for him.

Oct 08, 2020

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I would just like to say you have a great employee in Sam...

I would just like to say you have a great employee in Sam McDermed. He did an awesome job in helping with my 2020 CAmry

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Kyle Albrecht

Kyle Albrecht

Service Manager
Recent Reviews

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

Nov 20, 2020

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Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Oct 03, 2020

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Ryan Ferguson was awesome to work with for my Tacoma...

Ryan Ferguson was awesome to work with for my Tacoma build, and I would recommend him to anyone. There were a few obstacles (including a pandemic), but Ryan did everything he could to make the process as simple as possible. Great customer service. The order was placed shortly before the pandemic shut down, so there was an unfortunate delay in the truck being built. Ryan continued to update me as things progressed, which was greatly appreciated. On closing day, Ryan had already prepared all of the paperwork ahead of time to help expedite the process (with finance, etc.); less waiting time! Steve in finance was also a pleasure to work with, and made that process painless. I had some more bad luck when the truck had sensor issues early on, but the Service Manager, Kyle Albrecht, was able to order the parts and have it corrected the following day. All-in-all, everyone I had the opportunity to work with was helpful and friendly, and in the end I'm a happy customer.

Jul 22, 2020

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If you are a woman don’t go to this dealer. Terrible...

If you are a woman don’t go to this dealer. Terrible customer service. I called Kyle to complain about Darin his service advisor who treated me like I was ignorant when it came to cars and just plain stupid in general. I am neither. I told the service advisor exactly what was wrong with my car, what it was doing, how the problem occurred now and in the past and that it was a known issue with my make and model of car. Kyle answered my call on lunch. Ok fine we all have to eat. He listened to me calmly and patiently until it was his turn to order food then totally ignored me until he was done ordering. After I explained the situation (again) he refused to apologize for his staffs’ rude and inappropriate behavior until he reviewed my file and spoke to his staff. What? I repeated that I was more upset over the treatment I received than the resolution or lack thereof and he still refused to apologize for his advisor speaking down to me because I am a woman. Then at the end of the day when he couldn’t duplicate the noise my car was making, despite me telling him it wasn’t doing it consistently and last time it was there for the same problem they had to keep my car for three days to hear it, he had Darrin the original service advisor call me so he could insult me some more. Absolutely terrible service. If you are a woman don’t go here!!

May 11, 2020

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Dakota was excellent sale person.

I like the service of department a lot. They always be sure my car in good condition for me. I have been come there for 13 years. This reason why I want another Toyota car.

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Paul Nettler

Paul Nettler

Service Adviser
Recent Reviews

Feb 11, 2021

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I have been doing business with this dealership for over...

I have been doing business with this dealership for over three decades and purchased many cars and have never been disappointed. Just had my 2011 Avalon serviced and they are always very efficient.

Jan 21, 2021

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Pappas Toyota has always taken great care of my vehicle....

Pappas Toyota has always taken great care of my vehicle. My routine maintenance was done in about 90 minutes while I waited in a very clean waiting area with free hot coffee. I would love to rate my service advisor with 5 stars but he never introduced himself or gave me a business card. I didn't even get a hello or good morning or how's going today?! He must have been having a bad day!!

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

Sep 29, 2020

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I have had nothing but good experiences with this...

I have had nothing but good experiences with this dealership. whether its their body shop or service. department. Paul was a very knowledgeable ,which makes him a great advisor!

Aug 21, 2019

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20,000 mile service

As always the service was on time and complete. Each employee I came in contact with was courteous and greeted me with a smile. I have had my cars serviced there many times and have never had a problem with any of the staff beginning with arriving there until I left. Pat Ragan took good care of me and my car. I will continue taking my 2 cars there when I need service.

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Bryan Kerner

Bryan Kerner

Parts Manager
Bryan has spent several years in our sales & leasing department giving him a great understanding of all the departmental responsibilities. Bryan is married and has 1 son. Loves outdoor activities including white water rafting, camping fishing, and amateur baseball.
Recent Reviews

Aug 27, 2020

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Missed the person who brings sodas around, it was really...

Missed the person who brings sodas around, it was really hot that afternoon, and thought I would just wait until I arrived there for my car service as usually when you are waiting the gal gives out drinks and snacks, I was thirsty.

Jul 11, 2020

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professional service

I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and for service. I am continually amazed every time I visit with the professionalism and kindness of the employees. They deserve 5+ stars! Thank You Pappas!

Jul 03, 2014

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Quality, courtesy, and professionalism at it's finest!

I was searching for a new car that fit my needs and did a lot of internet research, so I narrowed my choices down to a few cars. The next chore was to find exactly the right car and dealership. I visited several dealers and drove a few of the cars and my search narrowed even further to a Toyota Camry Hybrid. After visiting a few Toyota dealers in the area, one stood out way above the others: Pappas Toyota in St.Peters! From the first visit, I was impressed with everything about the dealership, especially the salesman, Nick Yuede. He was very friendly and knowledgeable without any pressure and showed me all of the models and explained the different Camry models and the advantages of each. He also offered me to test drive any or all that I wanted to see which was the best fit. After that test drive I was hooked, what a great car. I liked everything about it. A few days later I brought my wife back to see the car and she loved it also. Then came the part of car buying that we all dread...making the deal. I was again impressed with Nick and the dealership because negotiation was quick and direct, no games! The dealer offers an additional warranty and Toyota's incentive of 0% financing for 5 yrs. and $1,000 cash back sealed the deal for us. I added a few extras on the car, pinstriping and body side molding, and the Zylon treatment on the paint and interior of the car. We had to bring the car back for that yesterday and again, I was greatly impressed with Bryan that took the time to explain everything and even arranged for the person doing the pinstriping to put a few different colors on the car to see which looked best. When we picked the car up after the addition of the extras, it looked better than ever! I saw Nick who came out with me to see it and seemed as happy as I was with the result. Pappas Toyota and their employees made this the most enjoyable car buying experience in my many years of doing this. Everything about the dealership, the sales, service, and the car exceeded my expectations!

Feb 02, 2012

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I was very happy with my service visit at Pappas Toyota....

I was very happy with my service visit at Pappas Toyota. Bryan is excellent and made sure everything checked out. I would highly recommend them to a friend. Thank You.

Jan 29, 2012

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I felt immediately safe here. Bryan was thourough in his...

I felt immediately safe here. Bryan was thourough in his explanation and was courteous to both myself and my granddaughter. My experience definitely made this dealership top on my list for a place to return to for future needs!

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Darin Rigby

Darin Rigby

Service Advisor
Recent Reviews

Jan 22, 2021

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Darin was very helpful when I arrived and I thought I had...

Darin was very helpful when I arrived and I thought I had an appointment. I thought I I had made one through Online but there was no record of it in the system. Darin took care of me and the oil change and tire rotation Went smoothly

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

Aug 27, 2020

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Missed the person who brings sodas around, it was really...

Missed the person who brings sodas around, it was really hot that afternoon, and thought I would just wait until I arrived there for my car service as usually when you are waiting the gal gives out drinks and snacks, I was thirsty.

Jul 22, 2020

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If you are a woman don’t go to this dealer. Terrible...

If you are a woman don’t go to this dealer. Terrible customer service. I called Kyle to complain about Darin his service advisor who treated me like I was ignorant when it came to cars and just plain stupid in general. I am neither. I told the service advisor exactly what was wrong with my car, what it was doing, how the problem occurred now and in the past and that it was a known issue with my make and model of car. Kyle answered my call on lunch. Ok fine we all have to eat. He listened to me calmly and patiently until it was his turn to order food then totally ignored me until he was done ordering. After I explained the situation (again) he refused to apologize for his staffs’ rude and inappropriate behavior until he reviewed my file and spoke to his staff. What? I repeated that I was more upset over the treatment I received than the resolution or lack thereof and he still refused to apologize for his advisor speaking down to me because I am a woman. Then at the end of the day when he couldn’t duplicate the noise my car was making, despite me telling him it wasn’t doing it consistently and last time it was there for the same problem they had to keep my car for three days to hear it, he had Darrin the original service advisor call me so he could insult me some more. Absolutely terrible service. If you are a woman don’t go here!!

Jul 11, 2020

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professional service

I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and for service. I am continually amazed every time I visit with the professionalism and kindness of the employees. They deserve 5+ stars! Thank You Pappas!

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Anthony Badalamenti

Anthony Badalamenti

Sales
Car buying has never been this easy.
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Jan 30, 2020

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Anthony is very helpful

Anthony did a great job helping us find a used car that met our criteria. He is very nice and accomodating. He also helped us get a great deal for our trade-in that put the total price right in our range of what we were looking for.

Oct 09, 2019

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I was an out of state buyer and I’m sure my salesman...

I was an out of state buyer and I’m sure my salesman thought he’d never see me. With that in mind, he still found the exact car and answered every one of my questions with multiple emails, texts and photos. I met with him and he showed me my new car! I drove it home. This is my 3rd new car purchase at Pappas. I’ve never been disappointed.

Sep 27, 2019

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Quick and easy

I came in looking to test drive a few trucks on their lot, and was greeted in a timely fashion by Anthony and had a great experience. Though I have not purchased yet, it was still a good experience to go there and test drive a few different vehicles. They were quick and accommodating to my needs there, I would recommend.

Sep 03, 2019

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Very pleased

Young Anthony shows great potential as a stellar salesperson. Very polite, well spoken, and very appreciative of the money he was going to get from me! The staff was very helpful and kind. Thumbs up, very great experience!

Jun 19, 2019

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New 4Runner

After shopping online and getting pricing local and beyond I went to Pappas because of selection and price. I was pleasantly surprised . Anthony patiently showed us a bunch of different models and options. We easily settled on a good price.We did not have to go and play the haggle game. The finance people were able to match rates with my credit union and were very nice. I have bought close to 25 new cars and this was way above the norm.

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Vincent Bezzole

Vincent Bezzole

Salesperson
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Dealership Experience 1 years 6 months
Industry Experience 1 years 5 months
Recent Reviews

Aug 12, 2020

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Both of the dealers were beyond helpful and kind...

Both of the dealers were beyond helpful and kind throughout the process. I highly recommend getting your car from here!! They communicated with us and were always very patient when we asked questions.

May 22, 2020

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buying a car

i have found it hard for staff to respond to my messages it takes several days am not sure they are even reading them i was very dissapointed in this dealership

May 03, 2020

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Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Apr 26, 2020

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Vinnie and Brett were great to work with, would highly...

Vinnie and Brett were great to work with, would highly recommend! We're patient and made sure to take the time to address our concerns.

Mar 29, 2020

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Very nice experience

We are very happy about the way we were treated at this dealership. Vince treated us well and found a great car for us. Also had a good experience with Brett, Alex and Dakota. Thank you for all you did.

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Bob Holliday

Bob Holliday

Salesperson
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Industry Experience 22 years 9 months
Recent Reviews

Aug 03, 2020

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After my great experience with Doc during the first...

After my great experience with Doc during the first process of my car buying experience I had the pleasure of working with Brett Bales in finance. He was very thorough with every aspect of the finance process and was so easy going guess that’s why they call him easy. Thanks again Brett your friend Josh.

Jul 25, 2020

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Bob was very helpful. He made sure my new truck was...

Bob was very helpful. He made sure my new truck was properly cleaned and ready to go. Before I left, he made sure I understood how to use all my new “knobs” and helped me pair my phone.

Jul 08, 2020

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Bob was so nice and helped me find the car that I...

Bob was so nice and helped me find the car that I absolutely love! 10/10 recommended going to him! He was so helpful on explaining what everything means and showing all the features of the car.

Jul 02, 2020

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Barry and Bob are amazing. They are friendly and very...

Barry and Bob are amazing. They are friendly and very acknowledgeable. They are not the type to harass you into buying a car. I had told them exactly what I wanted and Bob went above and beyond to make sure he found the perfect car for me. Brett in financing was funny and made the final buying process easy. I couldn’t have picked a better dealer to work to with.

Jun 17, 2020

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Bob was amazing! We were in a bind to find a good vehicle...

Bob was amazing! We were in a bind to find a good vehicle quick and he was SO helpful and honest. He made our experience smooth sailing and not stressful. We will absolutely be back! Thanks Bob!

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Mike Pappas

Mike Pappas

Service and Sales
Dealership Experience 10 years 3 months
Industry Experience 10 years 3 months
I'm a third generation automotive professional within my family. I strive to implement the technologies and advancements of today into the automotive buying process and hope to make this transaction as convenient for you as possible. Allow me to work with you in making these improvements.
Recent Reviews

Nov 20, 2020

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Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Jul 17, 2018

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You guys rock

My experience with Mark was outstanding. I sent them an email Sunday night and Monday morning they called to set up an appointment and actually had the truck I was looking at ready for me when I got there. I really feel like Mark went above and beyond any salesman I have ever dealt with. Even when other customers were calling him and demanding his time, he made sure he constantly checked on us even while we were waiting for the finance guy to finish up our paperwork. It was the first time in my almost 30 years of buying cars from dealers, that I felt like I was more than just another sale. Thank you Pappas Toyota and Mark for your great service and outstanding experience. You have earned repeat customers

Jan 03, 2018

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Why buy any where else!

This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer

Dec 12, 2015

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Used Car Buying Experience

My experience at Pappas Toyota was nothing but outstanding. These days you don’t get service like you used to, but that’s not the case at Pappas Toyota. Everyone from the receptionist, sale reps, and finance department were the best. Everyone was very nice, welcoming, warm and friendly. Mike Pappas was excellent to work with, very accommodating and answered all my questions. If any one is looking for a used or new vehicle I highly recommend choosing Pappas Toyota first. Pappas Toyota made the experience of buying a used Truck very enjoyable

Nov 30, 2011

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This was my first time going to buy a car from a...

This was my first time going to buy a car from a dealership. I was not sure if they were going to pressure me into get a car they wanted me to have that wasn't for me. I would have never thought that people that deal with everyone bs would be so friendly. I first talked to Ryan Ferguson about geting a car online. He talked to Jamie in the finance department to help me get financed. When it was time to go in to look at cars Mike Pappas was the one who showed me the cars and helped me fine one that I wanted. Mike didn't really know what me and Ryan talked about but that didnt stop him from helping me. Mike never forgot me name or my job he never made me feel rushed it was like talking to an old friend. I know if I have any questions I could call Mike Pappas and he would answer them and if he didnt know the answer he would find out and call me. When the time comes to get a differnt car I know the first person I'm going to call is Mike Pappas.

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Chris Brower

Chris Brower

Sales
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Industry Experience 5 years 3 months
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Feb 12, 2021

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If you are planning to buy a car, Pappas Toyota is the...

If you are planning to buy a car, Pappas Toyota is the right place and Chris Brower is the guy. Chris is very knowledgeable and he helped me get a great deal on an excellent car. I was in and out of the dealership in 2 hours. Really happy and pleased!!!

Feb 03, 2021

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I've bought two cars from Pappas Toyota and the second...

I've bought two cars from Pappas Toyota and the second time I worked with Chris Brower. He was really knowledgeable and made sure I was comfortable with the process from beginning to end. He thoroughly and honestly answered any questions I had. I am definitely a loyal Pappas customer and will continue to see Chris for any future car needs.

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Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
Recent Reviews

Dec 19, 2012

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I was involved in a car accident. I was at the...

I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!

Jan 26, 2012

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I needed a dent in the door of my Rav4 repaired. Rob gave...

I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.

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Shay Pritchett

Shay Pritchett

Sales
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Dealership Experience 3 months
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Isabel Vargas

Isabel Vargas

Salesperson
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Dealership Experience 2 months
Industry Experience 2 months
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