Staff

Finance

Brett Bales

Brett Bales

Sales and Leasing Consultant
63 Reviews
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Jamie Pringle

Jamie Pringle

Finance Manager
58 Reviews
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Mike Weaver

Mike Weaver

Finance manager
45 Reviews
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Steve Helmich

Steve Helmich

Salesperson
34 Reviews
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Sales

Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant
51 Reviews
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Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant
40 Reviews
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Isabel Vargas

Isabel Vargas

Salesperson
25 Reviews
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Barry Brash

Barry Brash

Salesperson
24 Reviews
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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
23 Reviews
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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
23 Reviews
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David Dubois

David Dubois

Sales and Leasing Consultant
22 Reviews
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Tim Scanlan

Tim Scanlan

Sales
21 Reviews
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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
17 Reviews
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Tim Regan

Tim Regan

Sales Manager
17 Reviews
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Chris Brower

Chris Brower

Sales
14 Reviews
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Joseph Herman

Joseph Herman

Sales & Leasing
14 Reviews
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Bob Holliday

Bob Holliday

Salesperson
6 Reviews
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Shay Pritchett

Shay Pritchett

Sales
5 Reviews
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Service

Pat Ragan

Pat Ragan

Service Advisor
41 Reviews
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Gino Micallef

Gino Micallef

Service Advisor
37 Reviews
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Chris Bank

Chris Bank

Service Advisor
27 Reviews
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Kyle Albrecht

Kyle Albrecht

Service Manager
19 Reviews
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Darin Rigby

Darin Rigby

Service Advisor
19 Reviews
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Paul Nettler

Paul Nettler

Service Adviser
16 Reviews
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Anthony Badalamenti

Anthony Badalamenti

Service Advisor
15 Reviews
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Dave Shore

Dave Shore

Service Advisor
14 Reviews
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Drew Lowry

Drew Lowry

Assistant Service Manager
8 Reviews
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Management

Angelo Bezzole

Angelo Bezzole

General Manager
27 Reviews
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Alex Wallut

Alex Wallut

Sales Manager
16 Reviews
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Glenn Ritter

Glenn Ritter

Sales Manager
12 Reviews
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Mike Pappas

Mike Pappas

V.P.
5 Reviews
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Parts

Bryan Kerner

Bryan Kerner

Parts Manager
8 Reviews
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Collision Center

Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
4 Reviews
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Brett Bales

Brett Bales

Sales and Leasing Consultant
Recent Reviews

Jun 08, 2022

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Completed the vehicle service (oil change, tire rotation

Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.

May 03, 2022

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Always top notch service at Pappas Toyota.

Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend.

Mar 11, 2022

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I greatly appreciated the great customer service Brett

I greatly appreciated the great customer service Brett Bales gave me. I walked in with no appointment asking questions centered around purchasing my leased vehicle. Brett dropped everything, treated me like a family member and sold me the RAV4 very quickly. Brett was a very easy person to have a conversation with and took all the hassle out of purchasing a vehicle that I greatly appreciated. I will come back to Pappas for my next vehicle purchase. Thank you, Russ

Feb 08, 2022

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The dealership is really clean and everyone is really...

The dealership is really clean and everyone is really nice. The employees were all very informative and easy to work with.

Oct 27, 2021

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Easy to work with and have your needs met. My family has...

Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great.

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Jamie Pringle

Jamie Pringle

Finance Manager
Recent Reviews

May 10, 2022

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First time customer, my wife and I purchased a new

First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!

Apr 20, 2022

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We needed a vehicle and wanted to pick who we we'd work

We needed a vehicle and wanted to pick who we we'd work with vs ending up with the first one to greet us. We read Isabel's reviews and knew she'd be a great person to work with. We were right. She was great from the test drive to the handing over of the keys. Texting worked best for us to communicate about the vehicle and pricing. We were able to resolve all of our concerns and finalize a price all via text. She is just as competent and efficient in person. I'm sure she can get you a car you're happy with as well.

Apr 13, 2022

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Isabel was courteous, knowledgeable, and great to work

Isabel was courteous, knowledgeable, and great to work with. She made the car buying process easy.

Mar 16, 2022

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Truly one of the best car buying experience we have ever

Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!

Aug 25, 2021

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The customer service was so amazing they helped me so...

The customer service was so amazing they helped me so much as this was my 1st time buying a new car and they helped me set up everything and I will definitely continue going here for any future vehicles

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Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant
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Dealership Experience 16 years 1 months
Industry Experience 16 years 11 months
Recent Reviews

Mar 11, 2022

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We have purchased all of our vehicles at Pappas Toyota

We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.

Aug 14, 2021

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This is the third Camry I have purchased from Ryan. Every...

This is the third Camry I have purchased from Ryan. Every sale is quick, stress-free, and to the point. We will return to Pappas Toyota time and time again! Love them!

Oct 17, 2020

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Ryan went above and beyond to help me get into a car I...

Ryan went above and beyond to help me get into a car I love! He was friendly, attentive and I couldn't have asked for a better car buying experience!

Oct 03, 2020

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Ryan Ferguson was awesome to work with for my Tacoma...

Ryan Ferguson was awesome to work with for my Tacoma build, and I would recommend him to anyone. There were a few obstacles (including a pandemic), but Ryan did everything he could to make the process as simple as possible. Great customer service. The order was placed shortly before the pandemic shut down, so there was an unfortunate delay in the truck being built. Ryan continued to update me as things progressed, which was greatly appreciated. On closing day, Ryan had already prepared all of the paperwork ahead of time to help expedite the process (with finance, etc.); less waiting time! Steve in finance was also a pleasure to work with, and made that process painless. I had some more bad luck when the truck had sensor issues early on, but the Service Manager, Kyle Albrecht, was able to order the parts and have it corrected the following day. All-in-all, everyone I had the opportunity to work with was helpful and friendly, and in the end I'm a happy customer.

Aug 11, 2020

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Had a great 2nd experience buying a car with Ryan’s @...

Had a great 2nd experience buying a car with Ryan’s @ Pappas! He made everything easy & we did a lot from home! When we arrived the truck was ready for a test drive & my financial paperwork was ready to sign! He even found a missing floor mat for us!!! Great, fastX, friendly service!

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Mike Weaver

Mike Weaver

Finance manager
Recent Reviews

Mar 21, 2022

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Barry Brash is the best and most knowledgeable Toyota

Barry Brash is the best and most knowledgeable Toyota salesperson I've ever dealt with. His knowledge of the brand is simply unmatched by any other sales person I've met. I've known Barry for 20 years and he's sold everyone in my family cars. I just purchased my 7th vehicle from Barry on (3/18/22). I tasked Barry with finding me a fuel-efficient vehicle as I drive a lot for my job, but it needed to have a decent size storage area/trunk, blind spot monitor, satellite radio, rear cross traffic, and parking assist. We settled on a Toyota Prius LE and Barry called me as soon he knew it was coming in and I immediately put a deposit down on the vehicle and I picked it up on 3/18/22. If you are in the market for a new or used car- Barry Brash is fantastic to deal with, he's super transparent about the entire process, and has a great sense of humor. Thanks Barry for all your efforts! BTW- Mike Weaver in finance was great to deal with as well. He was very knowledgeable and a genuine person. Thanks Mike for all your efforts!

Mar 11, 2022

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We have purchased all of our vehicles at Pappas Toyota

We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.

Jan 05, 2022

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Barry Brash was awesome! He really worked to help us get...

Barry Brash was awesome! He really worked to help us get the right car. He answered our many questions and made the experience not stressful at all. Mike Weaver was awesome too. He was very generous with his time taking time to answer our many questions. Barry and Mike are the best!

Dec 09, 2021

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Pappas Toyota is a first class dealership with first...

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!

Sep 16, 2021

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I reached out to Pappas about a car in May 2021, and...

I reached out to Pappas about a car in May 2021, and Isabel was the one to help me since that first contact. I was so impressed with her and the fairness of the dealership, that even though I am from Indiana, I still ordered my car through Pappas. Because of production and delivery times, my new RAV4 wasn't available until September, but Isabel kept me informed every step of the way. She even put up with my impatience when I would reach out for updates. When the time came I could make the drive to the dealership, the moment I arrived I knew that I had 100% made the right choice. Isabel was amazingly sweet and made sure that my mom (who came along for the drive) and I were taken care of and had anything we might need. She made this process enjoyable and fun! As well, Mike in finance was very helpful and answered all my questions about buying a car across state lines and about the warranties on the car. I HIGHLY recommend buying from Pappas - and would consider them again in the future. Thank you again!!!

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Pat Ragan

Pat Ragan

Service Advisor
I’ve been in the automotive service side for about 10 years. I’ve achieved the gold award in professional service guild 8 years in a row. I keep up on all the latest trends and training. I enjoy hunting, fishing, and family outings.
Recent Reviews

Jun 07, 2022

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They provide attentive, fast, friendly and efficient

They provide attentive, fast, friendly and efficient service; in this case for a dead battery problem.

Apr 24, 2022

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Excellent service.

Excellent service. Explained everything in detail and the cost. Service advisor Pat. Answered any questions that I had.

Apr 14, 2022

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I am extremely grateful that Pappas Toyota got our car in

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.

Mar 31, 2022

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Pat was great!

Pat was great! He welcomed me to the dealership and explained the service that was needed on my vehicle. He came out to the waiting area and covered everything that was being done to my vehicle and went over the 51 point safety inspection with me in detail. It was a very enjoyable experience!!

Mar 03, 2022

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Wonderful job!

Wonderful job! It was quick and efficient, I was scheduled the day I requested. Thank you

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Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant
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Dealership Experience 14 years 4 months
Industry Experience 14 years 4 months
Frank Walsh wears many hats at the Pappas Toyota dealership. He works in sales, leasing, purchasing, scheduling, and as the food and beverage manager. When Frank is not being the great sales consultant he is, he is spending time with his awesome five year old son and his wonderful wife. He has directed feature and short films and has been in local film festivals including Sundance.
Recent Reviews

May 03, 2022

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Always top notch service at Pappas Toyota.

Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend.

Jan 22, 2022

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Thank you Toyota dealership and Sales rep Frank aka Tank....

Thank you Toyota dealership and Sales rep Frank aka Tank. Also thank you service department, job well done keeping my vehicles running in top shape.

Oct 27, 2021

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Easy to work with and have your needs met. My family has...

Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great.

Sep 23, 2021

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Outstanding customer service in every aspect. Sale,...

Outstanding customer service in every aspect. Sale, service, financial. Have been dealing with Pappas for years

Sep 03, 2021

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Barry B, Frank and Brett really gave my 17 year old son...

Barry B, Frank and Brett really gave my 17 year old son and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future.

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Gino Micallef

Gino Micallef

Service Advisor
I started at Pappas in 1986 as a porter. I am now an Assistant Service Manager. My wife Angela, and I have a beautiful daughter who loves to dance. We travel as a family to many of her competitions. I love my job here at Pappas and our customers are the very best
Recent Reviews

Jun 22, 2022

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Getting an appointment was easy.

Getting an appointment was easy. Quick and easy to work with! I will always own a Toyota.

Apr 23, 2022

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Great service every-time I go.

Great service every-time I go. The prices for tire rotation and oil change very compare

Apr 14, 2022

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I am extremely grateful that Pappas Toyota got our car in

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.

Mar 31, 2022

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I needed my Toyota looked at because of a pothole.

I needed my Toyota looked at because of a pothole. Gino diagnosed the problem and had the mechanic correct the problem as well as checking there was no further damage. They repaired the car at the price he had quoted. I am going to come back for all my service needs !!!

Mar 04, 2022

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mr shore was very nice and professional ,I have always

mr shore was very nice and professional ,I have always brought my car to Pappas everyone I have dealt with in the 5+ years I have owned the car has also been nice and professional.will continue to patronize

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Steve Helmich

Steve Helmich

Salesperson
Industry Experience 36 years 7 months
Recent Reviews

Apr 12, 2022

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Isabel and Steve were great!

Isabel and Steve were great! They helped me out with what started off extremely stressful (no fault of theirs). In the end I was able to walk away with a beautiful car and a great deal. You guys rock!

Nov 21, 2021

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Isabel was absolutely fabulous to work with! We made the...

Isabel was absolutely fabulous to work with! We made the entire process not only quick and efficient but the most enjoyable car buying experience I’ve ever had.

Sep 23, 2021

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Outstanding customer service in every aspect. Sale,...

Outstanding customer service in every aspect. Sale, service, financial. Have been dealing with Pappas for years

Sep 04, 2021

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This makes the third Toyota we have bought from Tom...

This makes the third Toyota we have bought from Tom Pappas Toyota and couldn't be more satisfied with the professionalism, friendliness, and service. Our salesman, David Dubois was not at all pushy, but made sure we got what we were looking for! Thank you.

Aug 30, 2021

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Everyone is so nice and willing to help! Isabel is the...

Everyone is so nice and willing to help! Isabel is the absolute best! Very professional and patient, will help you with anything you need. Steve in finance made the process easy and simple, the best person you could ever get! HIGHLY recommend Pappas Toyota. 10/10. Always ask for Isabel and Steve!! :)

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Chris Bank

Chris Bank

Service Advisor
Recent Reviews

Jul 02, 2022

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See the message sent to the manager.

See the message sent to the manager. I was late and chose to wait for my car to be serviced. In spite of my lateness, My car was serviced and I was in and out in a reasonable time frame.

Jul 01, 2022

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Always Pleasant, Professional, takes care of the customer

Always Pleasant, Professional, takes care of the customer and vehicle. Wouldn’t go anywhere else. Back again soon!

Jun 30, 2022

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Professional, friendly, and was very prompt with the

Professional, friendly, and was very prompt with the maintenance work on my vehicle. I like the attentiveness of the prep, easy in an easy out of the dealership.

Jun 08, 2022

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Completed the vehicle service (oil change, tire rotation

Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.

Jun 01, 2022

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Expectations were met and exceeded as usual.

Expectations were met and exceeded as usual. Appointment arrangement was easy and plenty of options to meet my schedule.

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Angelo Bezzole

Angelo Bezzole

General Manager
Recent Reviews

Mar 19, 2022

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This GM is dick head , I bought 10 cars from this

This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership

Nov 22, 2021

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I will never be back. Went to Lou fusz got $9800 more on...

I will never be back. Went to Lou fusz got $9800 more on my trade. Also I work for Toyota. I get a nice discount. I ordered the car in July its now end of November before the car even came in. They now refused to give me my Toyota employee discount. After I already put money down. Months ago. I had sold my current car an hour before, without knowing this bc they did not inform me. Now I'm without a car for a few days until our new one comes in, from Lou Fusz. I will inform all my coworkers at TMMM about this as well. Go to Lou fusz toyota. Give them their deserved 5 star review. My sales woman did her job alright. She was stuck as the middle man.

Oct 27, 2021

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Easy to work with and have your needs met. My family has...

Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

May 28, 2021

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Maintenance department passed a vehicle as good and road...

Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours.

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Isabel Vargas

Isabel Vargas

Salesperson
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Dealership Experience 1 years 6 months
Industry Experience 1 years 6 months
Recent Reviews

Apr 20, 2022

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We needed a vehicle and wanted to pick who we we'd work

We needed a vehicle and wanted to pick who we we'd work with vs ending up with the first one to greet us. We read Isabel's reviews and knew she'd be a great person to work with. We were right. She was great from the test drive to the handing over of the keys. Texting worked best for us to communicate about the vehicle and pricing. We were able to resolve all of our concerns and finalize a price all via text. She is just as competent and efficient in person. I'm sure she can get you a car you're happy with as well.

Apr 13, 2022

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Isabel was courteous, knowledgeable, and great to work

Isabel was courteous, knowledgeable, and great to work with. She made the car buying process easy.

Apr 12, 2022

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Isabel and Steve were great!

Isabel and Steve were great! They helped me out with what started off extremely stressful (no fault of theirs). In the end I was able to walk away with a beautiful car and a great deal. You guys rock!

Feb 13, 2022

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Isabel was very nice and did everything that was asked...

Isabel was very nice and did everything that was asked for. The staff as well was very outgoing and professional.

Feb 08, 2022

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The dealership is really clean and everyone is really...

The dealership is really clean and everyone is really nice. The employees were all very informative and easy to work with.

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Barry Brash

Barry Brash

Salesperson
Recent Reviews

Jun 08, 2022

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Completed the vehicle service (oil change, tire rotation

Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.

Mar 21, 2022

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Barry Brash is the best and most knowledgeable Toyota

Barry Brash is the best and most knowledgeable Toyota salesperson I've ever dealt with. His knowledge of the brand is simply unmatched by any other sales person I've met. I've known Barry for 20 years and he's sold everyone in my family cars. I just purchased my 7th vehicle from Barry on (3/18/22). I tasked Barry with finding me a fuel-efficient vehicle as I drive a lot for my job, but it needed to have a decent size storage area/trunk, blind spot monitor, satellite radio, rear cross traffic, and parking assist. We settled on a Toyota Prius LE and Barry called me as soon he knew it was coming in and I immediately put a deposit down on the vehicle and I picked it up on 3/18/22. If you are in the market for a new or used car- Barry Brash is fantastic to deal with, he's super transparent about the entire process, and has a great sense of humor. Thanks Barry for all your efforts! BTW- Mike Weaver in finance was great to deal with as well. He was very knowledgeable and a genuine person. Thanks Mike for all your efforts!

Jan 05, 2022

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Barry Brash was awesome! He really worked to help us get...

Barry Brash was awesome! He really worked to help us get the right car. He answered our many questions and made the experience not stressful at all. Mike Weaver was awesome too. He was very generous with his time taking time to answer our many questions. Barry and Mike are the best!

Sep 03, 2021

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Barry B, Frank and Brett really gave my 17 year old son...

Barry B, Frank and Brett really gave my 17 year old son and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future.

Aug 27, 2021

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Barry Brash as always was knowledgeable and attentive....

Barry Brash as always was knowledgeable and attentive. Additionally, Mike Weaver did a really thorough job on my final lease paperwork. All in all, a great experience.

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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
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Dealership Experience 41 years 7 months
Industry Experience 41 years 7 months
Tony is a lifelong employee of Tom Pappas Toyota since he began his career in 1981 when he graduated from Fort Zumwalt High School. When he is not consulting customers at the dealership, he is hunting and fishing.
Recent Reviews

Dec 09, 2021

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Pappas Toyota is a first class dealership with first...

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!

Jun 29, 2021

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Chris, Tony, and Brett made this process quick and easy....

Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!

May 14, 2021

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We are completely satisfied with the service provided by...

We are completely satisfied with the service provided by Tony and Pappas.we were in and out with our new car in a few hours and have had no problems with the questions we have had since tennis.

May 14, 2021

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This was my second buy from Pappas and my very first...

This was my second buy from Pappas and my very first brand new car. They were so helpful in getting me the best deal on the car I wanted. Two of my kids have also bought multiple vehicles thru Pappas and it is always a great experience. Not pushy and they listen to what you want and respect your budget. I am definitely a lifetime costumer. Special thanks to Tony Overkamp and Jamie Pringle!

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
Recent Reviews

Apr 12, 2022

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Isabel and Steve were great!

Isabel and Steve were great! They helped me out with what started off extremely stressful (no fault of theirs). In the end I was able to walk away with a beautiful car and a great deal. You guys rock!

Mar 19, 2022

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This GM is dick head , I bought 10 cars from this

This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership

Jul 03, 2021

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After a bad experience with another (unnamed Honda...

After a bad experience with another (unnamed Honda dealer) I came back to the Toyota family and the great service at Pappas. Thanks for being true professionals

Nov 22, 2020

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Mike maid our car purchase very easy. With no pressure he...

Mike maid our car purchase very easy. With no pressure he found the car we like. With guys like Mike and Brett this was easiest car I ever bought.

Oct 02, 2020

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Second new car I've purchased from Pappas in six years....

Second new car I've purchased from Pappas in six years. I'm very pleased with Mile Wagner and Jamie Pringle and the service they provided in my recent new purchase.. Through the years, I've also been very pleased with all the individuals in the Service Dept. who took care of my Highlander, Grand Prix and Corvette. I am now down to two Toyotas and will continue to have my cars serviced at Pappas.

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David Dubois

David Dubois

Sales and Leasing Consultant
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Dealership Experience 12 years
Industry Experience 12 years
Dave has been in the car industry and a sales consultant at Pappas Toyota for over a decade. Outside of his career, Dave plays golf, spends time with his two year old, and hikes.
Recent Reviews

May 10, 2022

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First time customer, my wife and I purchased a new

First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!

Mar 10, 2022

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Friendly, fast and professional service.

Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.

Sep 04, 2021

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This makes the third Toyota we have bought from Tom...

This makes the third Toyota we have bought from Tom Pappas Toyota and couldn't be more satisfied with the professionalism, friendliness, and service. Our salesman, David Dubois was not at all pushy, but made sure we got what we were looking for! Thank you.

Jul 17, 2021

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Great experience buying another Corolla! Dave was most...

Great experience buying another Corolla! Dave was most helpful throughout the whole process. Pappas has always been good to service my previous car and I will continue with them for my new one.

Sep 03, 2020

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Great experience all the way around. This is the second...

Great experience all the way around. This is the second Camry I've purchased from Pappas Toyota and everyone there is professional and helpful. The service department is top notch, exceeds all expectations any time I'm there.

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Tim Scanlan

Tim Scanlan

Sales
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Dealership Experience 4 years 2 months
Industry Experience 4 years 2 months
Recent Reviews

Jun 20, 2021

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It’s always a pleasure to work with a friendly,...

It’s always a pleasure to work with a friendly, knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you.

Feb 11, 2021

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Purchased a new Tacoma from Pappas in late January 2021....

Purchased a new Tacoma from Pappas in late January 2021. It was extremely difficult to get information from them in a timely manner. I finally got details of the modifications days after requesting them. Salesman Tim Scanlan has stopped communication now that the sale is complete. I thought Dee was my salesperson because she was the only one providing the information I was requesting. Overall not a good experience compared to other Toyota dealers I have dealt with in the past.

Oct 24, 2020

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Pappas Toyota is great. This is the second previously...

Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.

Oct 21, 2020

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Tim made my purchase process very simple and enjoyable....

Tim made my purchase process very simple and enjoyable. He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this most recent great experience will keep me coming back for years to come! Thank you again Tim for great service!

Jul 15, 2020

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Purchase of a used Toyota 4runner

Thank you to Tim Scanlan for being such a great salesman. We enjoyed working with him. Very pleasant young man. We are thoroughly enjoying the Toyota 4runner you sold us.

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Kyle Albrecht

Kyle Albrecht

Service Manager
Recent Reviews

Jun 07, 2022

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They provide attentive, fast, friendly and efficient

They provide attentive, fast, friendly and efficient service; in this case for a dead battery problem.

Apr 14, 2022

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I am extremely grateful that Pappas Toyota got our car in

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.

Apr 08, 2022

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Nail in tire, it was repaired under warranty less than a

Nail in tire, it was repaired under warranty less than a hour. I really appreciate the honesty of the service team and service.

Mar 03, 2022

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Wonderful job!

Wonderful job! It was quick and efficient, I was scheduled the day I requested. Thank you

Jan 22, 2022

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I took my 2018 Camry to Pappas Toyota in St. Peters, MO...

I took my 2018 Camry to Pappas Toyota in St. Peters, MO as I was having issues with the HVAC system. Pappas service department analyzed the car and told me the issue was a failure in the HVAC assembly that was located under the dash. The diagnostic team identified the error by the code it received from the OBD-11 port. The service team provided me with the error code and the part number in question. The estimate came back and parts/labor would cost (with tax) $4,695. This seemed very high, and I was interested in options. The service manager quickly asked if I was interested in selling my car. If I were interested in selling my car Pappas would be interested since their used car inventory was low. I was then informed the “failed part” was not available and it may take some time to locate the part. I called to a few other dealerships around town and the part cost varied from $1300 t0 $2200 from one dealership to another. This process was several months long as there was not any availability of the part in North America. After calling Toyota North America corporate I learned Toyota was not seeing an issue with the part in question that Pappas reported failing. Finally, I expanded my search to another dealership (Dealership #5) in the St. Louis Metro area. After 5 minutes on the phone, the service/parts team estimated that it was not the part Pappas recommended because that part was a total assembly that included several other parts and they had not ever seen a failure in this larger HVAC assembly. There assumption (Dealership #5) was a failed solenoid and I agreed to drop my car at their shop for analysis. The service team from the final Dealership #5, reported that they identified the failed part by the OBD-11 code and it was in fact only a solenoid not the entire HVAC assembly. The part in question cost $290 vs. Pappas quote of $2,200 for the incorrectly diagnosed part. Labor for the repair from Dealership #5 was estimated at 8 hours vs 15 from Pappas. In the end, the labor estimated for the correctly identified part was only 6.5 hours. vs 15 from Pappas. The final total cost to have my car repaired at Dealership #5 was $1,300 vs. Pappas quote for $4,500. A difference of almost $3,400. Keep in mind, when a consumer catches fraud in process the easy answer, when confronting a shop or dealership is “it was misdiagnosed.” However, when the offer to buy the car is the next best option and immediately offered to the consumer--this is a red flag. There is a used car shortage in the industry and when repairs seem too high it may make sense to sell the car for a newer model. When dealerships manipulate this process with consumers to gain an advantage it is unethical and sometimes fraud. Be careful when you go to any dealership and always get a second, third or fourth opinion. Part 2 Follow-Up: I had to follow-up my review to respond to Pappas Toyota reply relating to my review. I had responded to their reply to my review and my response was deleted from Google reviews. So, I am addressing the reply here where it can not be deleted. Pappas Toyota claimed their technician made a mistake and did not work at their shop anymore. However, since the repair was so large I had several conversations with the project leader (D.S., who still is working at Pappas.) Also, when I was ready to repair the car, I had another conversation with D.S. to confirm this was actually the right repair. Pappas had several chances to verify if they were diagnosing the correct problem based on the diagnostic error code. #PappasToyota #RepairScams #Fraud

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Darin Rigby

Darin Rigby

Service Advisor
Recent Reviews

May 17, 2022

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The appointment was easy to make (online) - the folks

The appointment was easy to make (online) - the folks were ready for me upon arrival. The car was serviced (oil, filter, tire rotation, brake inspection, taillight replacement and fuel induction cleaning) quickly. I was back on the road within 2 hours. Thanks Pappas Toyota, Darin Rigby and Zach Ketts.

May 03, 2022

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Always top notch service at Pappas Toyota.

Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend.

Apr 14, 2022

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I am extremely grateful that Pappas Toyota got our car in

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.

Apr 11, 2022

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Very pleasant to deal with.

Very pleasant to deal with. Kept me informed of current and upcoming needs. Will ask for him in the future.

Apr 03, 2022

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Courteous and can be counted on to do only the work

Courteous and can be counted on to do only the work necessary. They fit me in when I had a flat tire.

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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
Recent Reviews

Aug 27, 2021

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I recently traded my 2016 RAV4 in for a 2018 Highlander....

I recently traded my 2016 RAV4 in for a 2018 Highlander. The salesman, Dakota, was great. We are very happy with our purchase. Thanks for everything.

Mar 05, 2021

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Dakota was awesome and made the buying process simple and...

Dakota was awesome and made the buying process simple and painless! Best sales person I’ve dealt with in a long time! Keep it up!

Jan 09, 2021

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Everything was pretty smooth and as expected. I did feel...

Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase

Nov 27, 2020

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I knew what what I wanted, saw it on line, called to...

I knew what what I wanted, saw it on line, called to verify it was still available and Dakota was the lucky one to take my call. My vehicle was stolen and I wanted the same vehicle and they had it! Dakota was great! Even offered to follow me home so I didn’t have to come back for it! Jamie was awesome and had everything ready to go for me when I came back later that day! Easy transaction! Thank you both for making the process go smoothly!

Nov 05, 2020

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I started working with Dee and she could not be present...

I started working with Dee and she could not be present for my scheduled browsing of a few vehicles so She paired me up with Dakota. He was very laid back, I didn’t feel rushed, pressured, or like any of my questions seemed ignorant. He was very easy to Get along with I felt as if I was visiting with someone from my inner circle of friends. He looked super young, I had thought he had just started working there but to my surprise he had been there for quite some time. Definitely someone who has life in there step and full of knowledge.

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Tim Regan

Tim Regan

Sales Manager
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Dealership Experience 34 years 2 months
Industry Experience 37 years 10 months
Recent Reviews

Feb 10, 2021

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We shop at dealerships where we have relationships. Thank...

We shop at dealerships where we have relationships. Thank you Tim, you have made my wife happy. I will give you another chance I a few years

Oct 13, 2020

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Tim quickly found the truck I wanted. He communicated...

Tim quickly found the truck I wanted. He communicated with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great experience at Pappas.

Sep 05, 2020

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Tim was an amazing salesman! Treated me like family when...

Tim was an amazing salesman! Treated me like family when a different dealer didn’t! They will definitely have a repeat customer for life! Dad already said he’ll buy his next truck there!

Jun 21, 2020

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Tim was a great salesman not pushy, very knowledgeable,...

Tim was a great salesman not pushy, very knowledgeable, and easy to talk to. Tim took the time to listen and show us every car we were interested in.

Oct 26, 2019

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Salesman

Tim Scanlan was my sales person. I took my time almost 2 months to search for what I felt like was the perfect vehicle for me. Tim was very patient, tolerant and always had a smile. What I like the best is that he was not a pushy hurry up you have to buy this car now. When I first met him I told him I didn’t want that and not once did he push me. Always glad to meet with me. Very good job Tim thank you Kathleen

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Paul Nettler

Paul Nettler

Service Adviser
Recent Reviews

Apr 14, 2022

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I am extremely grateful that Pappas Toyota got our car in

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.

Mar 03, 2022

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Wonderful job!

Wonderful job! It was quick and efficient, I was scheduled the day I requested. Thank you

Dec 09, 2021

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Pappas Toyota is a first class dealership with first...

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!

Jul 29, 2021

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I scheduled an appointment at 10 AM for an oil change. I...

I scheduled an appointment at 10 AM for an oil change. I arrived at 9:55 did not get out if there to 11:36 AM. seems way too long for a simple procedure.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

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Alex Wallut

Alex Wallut

Sales Manager
Recent Reviews

Mar 16, 2022

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Truly one of the best car buying experience we have ever

Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!

Jul 19, 2021

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Isabel was amazing. We found ourselves in an odd...

Isabel was amazing. We found ourselves in an odd situation when we needed to buy a new minivan. Isabel was patient, courteous, very helpful when questions needed answered. The rest of the team was just a helpful when I needed more info on my trade. I highly recommend Pappas and Isabel. She and the team there made my purchase seamless. I never felt pressured or that they were trying to get more out of me than I wanted. In fact, just the opposite. I felt they were truly trying to get my needs met. Thank you Isabel!

Apr 26, 2021

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We purchased a used Sienna this week. The battery was...

We purchased a used Sienna this week. The battery was dead the morning after we purchased it. Upon inspection, the battery was totally corroded and had a bad cell. It wouldn't even start to get us to the dealership. It must have been the original battery. We bought a brand new one and they reimbursed us fully. What frustrated us was that the engine was spotless, so someone had been under the hood. Our bad that we didn't look under the hood. I just hope there are no more surprises.

Sep 22, 2020

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Sam was amazing! He stayed over past his shift to help...

Sam was amazing! He stayed over past his shift to help us, made he found out what was important to my wife and I when it came to the features we wanted in our cars, also, if he didn’t know the answer to a question he went and found the answer, and didn’t just guess. He’s earned our families trust and we will continue to do business with him in the future! Great job, Sam! Brett in finance was also amazing, and a absolute riot!

Mar 29, 2020

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Very nice experience

We are very happy about the way we were treated at this dealership. Vince treated us well and found a great car for us. Also had a good experience with Brett, Alex and Dakota. Thank you for all you did.

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Anthony Badalamenti

Anthony Badalamenti

Service Advisor
Recent Reviews

Jun 24, 2022

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Friendly, patient and good at answering questions.

Friendly, patient and good at answering questions. Nice place to wait with room to stay safely separated.

Apr 14, 2022

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I am extremely grateful that Pappas Toyota got our car in

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.

Mar 03, 2022

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Wonderful job!

Wonderful job! It was quick and efficient, I was scheduled the day I requested. Thank you

Dec 09, 2021

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Pappas Toyota is a first class dealership with first...

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!

Aug 05, 2021

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They were dishonest about the about the work they done on...

They were dishonest about the about the work they done on my car and the service manager was very rude. I will never let them work on my car again!

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Chris Brower

Chris Brower

Sales
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Industry Experience 6 years 7 months
Recent Reviews

Sep 16, 2021

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The team at Pappas Toyota was great. Thanks guys for...

The team at Pappas Toyota was great. Thanks guys for getting me in my newer car!

Jun 29, 2021

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Chris, Tony, and Brett made this process quick and easy....

Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!

Jun 19, 2021

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We had an amazing experience at this dealership. Our...

We had an amazing experience at this dealership. Our salesman Chris Brower was great and so was Jamie Pringle who handled the finance side. I would highly recommend Chris for anyone looking for a car.

Jun 06, 2021

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The services provided were nothing less than magnificent,...

The services provided were nothing less than magnificent, I was able to turn a struggling situation into a new start, thank you for your help

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

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Joseph Herman

Joseph Herman

Sales & Leasing
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Dealership Experience 4 years 11 months
Industry Experience 5 years 10 months
Joe has been in the car industry for a few years after working several years in the cell phone industry. Joe is a huge sports fan and one the main reasons he choose working in the car industry is so he can watch football on Sundays when they aren't allowed to sell cars. He is an avid Cardinals, Blues and New England Patriots fan.
Recent Reviews

Mar 11, 2022

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We have purchased all of our vehicles at Pappas Toyota

We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.

Feb 20, 2021

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Bought my 2019 Tacoma here. Talked beforehand on pricing....

Bought my 2019 Tacoma here. Talked beforehand on pricing. Had an updated price from other dealer that they matched. No hassle, didn't try to force anything extra on the sale.

Sep 15, 2020

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Joe was very helpful when it came to buying my truck. he...

Joe was very helpful when it came to buying my truck. he made every step easy and made the process of buying a new car easy.

Aug 01, 2020

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pappas was just the place I needed, Joe Herman was an...

pappas was just the place I needed, Joe Herman was an excellent help and Steve from financing was so easy to work with. I got the vehicle I wanted in a fast and easy manner.

Jul 24, 2020

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Joe and Brett were absolutely incredible. I leased my...

Joe and Brett were absolutely incredible. I leased my new Tacoma, for a amazing deal and didn’t have to spend the whole day there!

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Dave Shore

Dave Shore

Service Advisor
Recent Reviews

Jun 24, 2022

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Friendly, patient and good at answering questions.

Friendly, patient and good at answering questions. Nice place to wait with room to stay safely separated.

Jun 14, 2022

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David Shore has taken great care of our Highlander and

David Shore has taken great care of our Highlander and Infiniti. Fast and accurate service with friendly employees. Thank you!

Jun 02, 2022

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Very good experience everyone was very helpful and kind.

Very good experience everyone was very helpful and kind. The gentleman in the service dept. knew right away what the problem was. They check and made sure my truck was under warranty.

May 06, 2022

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Up front with pricing and quick, efficient service!

Up front with pricing and quick, efficient service! They had my tires rotated and I was on my way!

Apr 28, 2022

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I have been going to Pappas since 2018.

I have been going to Pappas since 2018. I was there for service and asked if I could get my car washed. They said they don’t do that anymore. While I was waiting for my car I called the Bommarito dealership just down the road. I asked if they washed the cars they serviced. They said they did and much to my amazement they told me to come by and they would wash it for me!!! I went there and they washed my Rave. I have to give a big shout out to Bommarito in St. Peter’s ! They know the meaning of customer appreciation. Any dealership can say they appreciate you but actions speak louder than words.

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Glenn Ritter

Glenn Ritter

Sales Manager
Recent Reviews

Dec 15, 2020

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Sam was eager to help me find the perfect vehicle and...

Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

May 03, 2020

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Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Feb 05, 2020

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great service & great pricing

Ryan performed perfectly. Start to Finish. Very responsive to every question. Ordered exact vehicle that I was looking for and gave me price that I couldn't pass up! Highly recommend Ryan to anyone looking for great vehicle pricing and wonderful service!

Jan 09, 2020

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Our third Toyota

Dave was a great salesman. There was no pressure, we test drove two Tacoma’s, he gave us a price, discussed & came back 2 days later & bought the truck. He is easy to work with, knowledgeable about vehicles, and good at what he does. This is our third vehicle purchased from Pappas.

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Bryan Kerner

Bryan Kerner

Parts Manager
Bryan has spent several years in our sales & leasing department giving him a great understanding of all the departmental responsibilities. Bryan is married and has 1 son. Loves outdoor activities including white water rafting, camping fishing, and amateur baseball.
Recent Reviews

Dec 09, 2021

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Pappas Toyota is a first class dealership with first...

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!

Aug 27, 2020

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Missed the person who brings sodas around, it was really...

Missed the person who brings sodas around, it was really hot that afternoon, and thought I would just wait until I arrived there for my car service as usually when you are waiting the gal gives out drinks and snacks, I was thirsty.

Jul 11, 2020

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professional service

I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and for service. I am continually amazed every time I visit with the professionalism and kindness of the employees. They deserve 5+ stars! Thank You Pappas!

Jul 03, 2014

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Quality, courtesy, and professionalism at it's finest!

I was searching for a new car that fit my needs and did a lot of internet research, so I narrowed my choices down to a few cars. The next chore was to find exactly the right car and dealership. I visited several dealers and drove a few of the cars and my search narrowed even further to a Toyota Camry Hybrid. After visiting a few Toyota dealers in the area, one stood out way above the others: Pappas Toyota in St.Peters! From the first visit, I was impressed with everything about the dealership, especially the salesman, Nick Yuede. He was very friendly and knowledgeable without any pressure and showed me all of the models and explained the different Camry models and the advantages of each. He also offered me to test drive any or all that I wanted to see which was the best fit. After that test drive I was hooked, what a great car. I liked everything about it. A few days later I brought my wife back to see the car and she loved it also. Then came the part of car buying that we all dread...making the deal. I was again impressed with Nick and the dealership because negotiation was quick and direct, no games! The dealer offers an additional warranty and Toyota's incentive of 0% financing for 5 yrs. and $1,000 cash back sealed the deal for us. I added a few extras on the car, pinstriping and body side molding, and the Zylon treatment on the paint and interior of the car. We had to bring the car back for that yesterday and again, I was greatly impressed with Bryan that took the time to explain everything and even arranged for the person doing the pinstriping to put a few different colors on the car to see which looked best. When we picked the car up after the addition of the extras, it looked better than ever! I saw Nick who came out with me to see it and seemed as happy as I was with the result. Pappas Toyota and their employees made this the most enjoyable car buying experience in my many years of doing this. Everything about the dealership, the sales, service, and the car exceeded my expectations!

Feb 01, 2012

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I was very happy with my service visit at Pappas Toyota....

I was very happy with my service visit at Pappas Toyota. Bryan is excellent and made sure everything checked out. I would highly recommend them to a friend. Thank You.

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Drew Lowry

Drew Lowry

Assistant Service Manager
Dealership Experience 14 years 5 months
Industry Experience 15 years 5 months
Have 2 great Danes and one baby girl, been with Toyota for a long while.
Recent Reviews

May 26, 2022

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Easy online scheduling, fast & excellent service!

Easy online scheduling, fast & excellent service! Service agent even offered me a $10 coupon for the oil change!!!!

May 03, 2022

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Always top notch service at Pappas Toyota.

Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend.

Apr 19, 2022

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I have used Pappas Toyota for all work on my 2007 RAV4

I have used Pappas Toyota for all work on my 2007 RAV4 since we moved to the area six years ago and they have always done a good job. This last visit was also quite good. Drew went the extra mile to find some coupons to help offset the necessary repairs. I have never felt pressured to do unnecessary repairs and like that all my maintenance history is in their system so they can let me know when important service is needed. My car still runs like the day I bought it and I will be using Pappas to help me keep it going another 15 years.

Apr 14, 2022

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I am extremely grateful that Pappas Toyota got our car in

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.

Mar 28, 2022

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Brought my 2019 highlander in for 10,000 mile

Brought my 2019 highlander in for 10,000 mile maintenance. Drew was extremely attentive and courteous. Felt like we had been like friends for years. Truthful and honest. Can’t ask for anything more.

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Bob Holliday

Bob Holliday

Salesperson
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Industry Experience 24 years 1 months
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Mar 16, 2022

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Truly one of the best car buying experience we have ever

Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!

Aug 03, 2020

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After my great experience with Doc during the first...

After my great experience with Doc during the first process of my car buying experience I had the pleasure of working with Brett Bales in finance. He was very thorough with every aspect of the finance process and was so easy going guess that’s why they call him easy. Thanks again Brett your friend Josh.

Jul 24, 2020

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Bob was very helpful. He made sure my new truck was...

Bob was very helpful. He made sure my new truck was properly cleaned and ready to go. Before I left, he made sure I understood how to use all my new “knobs” and helped me pair my phone.

Jul 08, 2020

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Bob was so nice and helped me find the car that I...

Bob was so nice and helped me find the car that I absolutely love! 10/10 recommended going to him! He was so helpful on explaining what everything means and showing all the features of the car.

Jul 02, 2020

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Barry and Bob are amazing. They are friendly and very...

Barry and Bob are amazing. They are friendly and very acknowledgeable. They are not the type to harass you into buying a car. I had told them exactly what I wanted and Bob went above and beyond to make sure he found the perfect car for me. Brett in financing was funny and made the final buying process easy. I couldn’t have picked a better dealer to work to with.

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Mike Pappas

Mike Pappas

V.P.
Dealership Experience 11 years 7 months
Industry Experience 11 years 7 months
I'm a third generation automotive professional within my family. I strive to implement the technologies and advancements of today into the automotive buying process and hope to make this transaction as convenient for you as possible.
Recent Reviews

Nov 20, 2020

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Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Jul 17, 2018

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You guys rock

My experience with Mark was outstanding. I sent them an email Sunday night and Monday morning they called to set up an appointment and actually had the truck I was looking at ready for me when I got there. I really feel like Mark went above and beyond any salesman I have ever dealt with. Even when other customers were calling him and demanding his time, he made sure he constantly checked on us even while we were waiting for the finance guy to finish up our paperwork. It was the first time in my almost 30 years of buying cars from dealers, that I felt like I was more than just another sale. Thank you Pappas Toyota and Mark for your great service and outstanding experience. You have earned repeat customers

Jan 02, 2018

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Why buy any where else!

This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer

Dec 11, 2015

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Used Car Buying Experience

My experience at Pappas Toyota was nothing but outstanding. These days you don’t get service like you used to, but that’s not the case at Pappas Toyota. Everyone from the receptionist, sale reps, and finance department were the best. Everyone was very nice, welcoming, warm and friendly. Mike Pappas was excellent to work with, very accommodating and answered all my questions. If any one is looking for a used or new vehicle I highly recommend choosing Pappas Toyota first. Pappas Toyota made the experience of buying a used Truck very enjoyable

Nov 30, 2011

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This was my first time going to buy a car from a...

This was my first time going to buy a car from a dealership. I was not sure if they were going to pressure me into get a car they wanted me to have that wasn't for me. I would have never thought that people that deal with everyone bs would be so friendly. I first talked to Ryan Ferguson about geting a car online. He talked to Jamie in the finance department to help me get financed. When it was time to go in to look at cars Mike Pappas was the one who showed me the cars and helped me fine one that I wanted. Mike didn't really know what me and Ryan talked about but that didnt stop him from helping me. Mike never forgot me name or my job he never made me feel rushed it was like talking to an old friend. I know if I have any questions I could call Mike Pappas and he would answer them and if he didnt know the answer he would find out and call me. When the time comes to get a differnt car I know the first person I'm going to call is Mike Pappas.

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Shay Pritchett

Shay Pritchett

Sales
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Dealership Experience 1 years 7 months
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May 10, 2022

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First time customer, my wife and I purchased a new

First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!

Dec 28, 2021

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Shay, a cool young agent in a car dealer, he has a good...

Shay, a cool young agent in a car dealer, he has a good future, if a smart senior manager or smart management understands this, in the summer of 2021 I bought a 2016 Dodge Grand Caravan through him and while I'm happy with him, the only thing is that during the first month I had a problem with the battery, it turned out to be many years older than my car, this is the fault of the car dealer's management that slipped me an old battery, I wrote to your management a letter about replacing the battery, but the main boss of the car dealer Tom Pappas Toyota unreasonably refused me and I was forced to buy its for 180 dollars, this is not very good for such a respectable and large company, which exchanges for such little things in the amount of 180 dollars, it is ridiculous and sorry for the main boss of the auto dealer Tom Pappas Toyota in St Peters, who does not meet his customers halfway !!! And on the basis of this, in the future I do not want to buy anything from this company precisely because of this annoying little thing, and I warn other potential buyers about such pettiness and injustice of the main boss! And Shay is great, he tried to do everything right, but he is not the boss yet and he is the boss, I am sure that he will not allow such mistakes in his work !!!

Dec 10, 2021

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Shay sold us our 1st car from Pappas in April 2021 which...

Shay sold us our 1st car from Pappas in April 2021 which was a great experience. So in November, when we needed to get a 2nd car, Shay was the first person we called. We decided on a 2022 RAV4 which Pappas was able to get in 3 weeks. Shay was very helpful and knowledgeable. We appreciated everything he did.

May 07, 2021

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Great dealership. Fourth car we have bought at Pappass....

Great dealership. Fourth car we have bought at Pappass. Love the service dept. Good deal and pleasant people. I always want to buy future cars from Pappas

Apr 24, 2021

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Chris and Shay were awesome! They made us feel...

Chris and Shay were awesome! They made us feel comfortable and helped us find a great new car! Brett helped us understand our financing options and helped give us a great deal! The sercice ive gotten for years from Pappas has always been top notch!

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Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
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Jun 22, 2022

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Getting an appointment was easy.

Getting an appointment was easy. Quick and easy to work with! I will always own a Toyota.

Mar 10, 2022

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Friendly, fast and professional service.

Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.

Dec 18, 2012

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I was involved in a car accident. I was at the...

I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!

Jan 26, 2012

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I needed a dent in the door of my Rav4 repaired. Rob gave...

I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.

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