Staff
Finance
Brett Bales
Sales and Leasing Consultant
Jamie Pringle
Finance Manager
Mike Weaver
Finance manager
Steve Helmich
Salesperson
Sales
Frank "The Tank" Walsh
Sales and Leasing Consultant
Ryan Ferguson
Sales and Leasing Consultant
Isabel Vargas
Salesperson
Mike Wagner
Sales and Leasing Consultant
Barry Brash
Salesperson
David Dubois
Sales and Leasing Consultant
Tony Overkamp
Sales and Leasing Consultant
Tim Scanlan
Sales
Tim Regan
Sales Manager
Joseph Herman
Sales & Leasing
Dakota Maurer
Sales and Leasing Consultant
Bob Holliday
Salesperson
Shay Pritchett
Sales
Service
Pat Ragan
Service Advisor
Gino Micallef
Service Advisor
Chris Bank
Service Advisor
Darin Rigby
Service Advisor
Dave Shore
Service Advisor
Kyle Albrecht
Service Manager
Anthony Badalamenti
Service Advisor
Paul Nettler
Service Adviser
Drew Lowry
Assistant Service Manager
Management
Angelo Bezzole
General Manager
Alex Wallut
Sales Manager
Glenn Ritter
Sales Manager
Mike Pappas
V.P.
Parts
Bryan Kerner
Parts Manager
Collision Center
Robbie Callahan
Collision and BodyShop Manager
Brett Bales
Sales and Leasing Consultant
Oct 25, 2022
Dealership typically has good quality used cars.
Dealership typically has good quality used cars. Don’t expect to negotiate price. 2nd car I’ve bought and just trying to negotiate to a fair market price with the sales manager is impossible. Couldn’t even get new wipers or a couple hundred of for the steering wheel fabric coming apart. However, Isabel and Brett are rockstars. I never have an issue with them. They’re friendly, personable, knowledgeable and overall great to be around. I just have the issue with sales managers.
Oct 05, 2022
So impressed with the professionalism and courtesy in
So impressed with the professionalism and courtesy in every aspect of purchasing a used car there. Quite a contrast from our experience with a dealership just across the highway! We appreciated the care that was taken to make sure our car was in tiptop shape before releasing it to us to purchase. We were pleasantly surprised to find that our car also came with a limited warranty, since we had never had that experience purchasing used cars in the past. Our interactions with Isabel were enjoyable and low key. She was pleasant and friendly, seemed to enjoy her job, and we felt like she really cared about us and did her best to make our experience the best it could be! She was great about communicating with us, keeping us updated about what was happening with the car when it was in the shop and arranging for us to come pick it up. This was our first time doing business with Pappas, and if we’re ever in the market for a Toyota again, they will be our first stop - and we’ll ask for Isabel!! Oh, and we are LOVING our gently used 2014 Toyota Venza!
Aug 09, 2022
I just picked up a new lease vehicle last night - my
I just picked up a new lease vehicle last night - my experience was great! Both "Tank" and Brett were super helpful. I love my new car. I've been coming here for service for a year prior to getting this new one - no complaints!
Jun 08, 2022
Completed the vehicle service (oil change, tire rotation
Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.
May 03, 2022
Always top notch service at Pappas Toyota.
Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend.
Jamie Pringle
Finance Manager
Jan 27, 2023
Tony Overkamp is a Superstar Salesman with Tom Pappas
Tony Overkamp is a Superstar Salesman with Tom Pappas Toyota. I have purchased 6 cars from Tony and every time I am amazed at the service given from Tony. Although all sales people at Tom Pappas seem to have the "CARE" attitude. I recommend Tony Overkamp to anyone looking to purchase a car. Tony would rather know that he has gained your trust than to make a dollar. With this attitude is why I keep going back to Tony and Tom Pappas. GREAT JOB TONY OVERKAMP!!!!! You would have earned 10 stars if I could have given 10. Thank you for everything. Mary Ponder
Sep 09, 2022
Bob Holliday my sales person was amazing.
Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim
Sep 05, 2022
We just bought our second car here at Papa’s because they
We just bought our second car here at Papa’s because they are so easy to work with and very accommodating to any needs you may have.
Aug 10, 2022
Nice friendly efficient courteous good to work with
Nice friendly efficient courteous good to work with knowledgeable fair product knowledge timely fair good
May 10, 2022
First time customer, my wife and I purchased a new
First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!
Frank "The Tank" Walsh
Sales and Leasing Consultant
Oct 26, 2022
Frank Walsh is the friendliest person at Tom Pappas
Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!
Oct 26, 2022
Frank is great to work with!
Frank is great to work with! He is very professional and works hard to make purchasing a vehicle easy!
Oct 26, 2022
I am always impressed at the level of professionalism at
I am always impressed at the level of professionalism at Papas Toyota! Frank(the tank)Walsh is a consummate professional and stands out as a leader in a dealership packed with top notch salesman! I will continue to use Papas Toyota and Frank as my go to for quality cars and Trustworthy service!
Oct 26, 2022
Great place with great customer service whether you’re
Great place with great customer service whether you’re looking for a new car or needing service repairs!
Oct 15, 2022
We purchased several cars frim Tank and he was very
We purchased several cars frim Tank and he was very thorough and helpful. We will buy from him again.
Ryan Ferguson
Sales and Leasing Consultant
Oct 25, 2022
This is the only dealership that I give my business to.
This is the only dealership that I give my business to. I have purchased my company's entire fleet of cars from them over the past 40 years. They are honest and great to work with......from sales to service.
Mar 11, 2022
We have purchased all of our vehicles at Pappas Toyota
We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.
Aug 14, 2021
This is the third Camry I have purchased from Ryan. Every...
This is the third Camry I have purchased from Ryan. Every sale is quick, stress-free, and to the point. We will return to Pappas Toyota time and time again! Love them!
Oct 17, 2020
Ryan went above and beyond to help me get into a car I...
Ryan went above and beyond to help me get into a car I love! He was friendly, attentive and I couldn't have asked for a better car buying experience!
Oct 03, 2020
Ryan Ferguson was awesome to work with for my Tacoma...
Ryan Ferguson was awesome to work with for my Tacoma build, and I would recommend him to anyone. There were a few obstacles (including a pandemic), but Ryan did everything he could to make the process as simple as possible. Great customer service. The order was placed shortly before the pandemic shut down, so there was an unfortunate delay in the truck being built. Ryan continued to update me as things progressed, which was greatly appreciated. On closing day, Ryan had already prepared all of the paperwork ahead of time to help expedite the process (with finance, etc.); less waiting time! Steve in finance was also a pleasure to work with, and made that process painless. I had some more bad luck when the truck had sensor issues early on, but the Service Manager, Kyle Albrecht, was able to order the parts and have it corrected the following day. All-in-all, everyone I had the opportunity to work with was helpful and friendly, and in the end I'm a happy customer.
Mike Weaver
Finance manager
Oct 04, 2022
This dealership is the only dealership that I have dealt
This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.
Jul 17, 2022
Shay and Isabel were great to work with from start to
Shay and Isabel were great to work with from start to finish and very accommodating! I was out of town for work when the car arrived and they held it for me all the way until I was able to come in and pick it up when they could have just as easily sold it in todays market. Now that’s what I call amazing customer service! Mike in financing was great to work with also! Super happy that we went with Pappas for our vehicle.
Mar 21, 2022
Barry Brash is the best and most knowledgeable Toyota
Barry Brash is the best and most knowledgeable Toyota salesperson I've ever dealt with. His knowledge of the brand is simply unmatched by any other sales person I've met. I've known Barry for 20 years and he's sold everyone in my family cars. I just purchased my 7th vehicle from Barry on (3/18/22). I tasked Barry with finding me a fuel-efficient vehicle as I drive a lot for my job, but it needed to have a decent size storage area/trunk, blind spot monitor, satellite radio, rear cross traffic, and parking assist. We settled on a Toyota Prius LE and Barry called me as soon he knew it was coming in and I immediately put a deposit down on the vehicle and I picked it up on 3/18/22. If you are in the market for a new or used car- Barry Brash is fantastic to deal with, he's super transparent about the entire process, and has a great sense of humor. Thanks Barry for all your efforts! BTW- Mike Weaver in finance was great to deal with as well. He was very knowledgeable and a genuine person. Thanks Mike for all your efforts!
Mar 11, 2022
We have purchased all of our vehicles at Pappas Toyota
We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.
Jan 05, 2022
Barry Brash was awesome! He really worked to help us get...
Barry Brash was awesome! He really worked to help us get the right car. He answered our many questions and made the experience not stressful at all. Mike Weaver was awesome too. He was very generous with his time taking time to answer our many questions. Barry and Mike are the best!
Pat Ragan
Service Advisor
Nov 01, 2022
this dealership employs great people like David and I do
this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary
Sep 22, 2022
Service advisor Pat Ragan is always great to work with.
Service advisor Pat Ragan is always great to work with. I trust him to only recommend service that is needed for my vehicles.
Sep 04, 2022
Service was excellant and friendly.
Service was excellant and friendly. I was kept fully informed of work and cost and my car. Dealership is very clean and waiting area is well kept.
Aug 30, 2022
Although the state safety and emissions inspections took
Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.
Jun 07, 2022
They provide attentive, fast, friendly and efficient
They provide attentive, fast, friendly and efficient service; in this case for a dead battery problem.
Gino Micallef
Service Advisor
Feb 22, 2023
I use to work at my father-in-laws dealership back in the
I use to work at my father-in-laws dealership back in the day in the service department and I was good at my job, however your staff service to their customers is next level. Thank you, this is how customer use to be and still is at Pappas!
Nov 23, 2022
Always honest, always fair!
Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint.
Nov 06, 2022
I went in for 3 things 2 of which I figured would be
I went in for 3 things 2 of which I figured would be covered by my warranty and left getting none of it done. The main reason I went in was for a tune which they only told me they wouldn't do after the $100 service charge. The speedometer also was off but they said they wouldn't fix it unless it was over 5% off which 4mph at 50mph is over 5%. Overall I felt scammed since everything I asked for had a reason they couldn't do it after I already paid.
Aug 30, 2022
The staff are Friendly, professional and thorough in
The staff are Friendly, professional and thorough in their service department. They explain everything about the car’s maintenance!
Aug 30, 2022
Although the state safety and emissions inspections took
Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.
Steve Helmich
Salesperson
Oct 24, 2022
By far the best dealership ever to work with.
By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.
Sep 29, 2022
Great experience overall.
Great experience overall. Isabel was easy to work with and she communicated with me throughout the whole process so it was as painless as possible.
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
Apr 12, 2022
Isabel and Steve were great!
Isabel and Steve were great! They helped me out with what started off extremely stressful (no fault of theirs). In the end I was able to walk away with a beautiful car and a great deal. You guys rock!
Nov 21, 2021
Isabel was absolutely fabulous to work with! We made the...
Isabel was absolutely fabulous to work with! We made the entire process not only quick and efficient but the most enjoyable car buying experience I’ve ever had.
Chris Bank
Service Advisor
Feb 22, 2023
I use to work at my father-in-laws dealership back in the
I use to work at my father-in-laws dealership back in the day in the service department and I was good at my job, however your staff service to their customers is next level. Thank you, this is how customer use to be and still is at Pappas!
Nov 22, 2022
Called for services to replace battery on my Prius.
Called for services to replace battery on my Prius. Within 2 hours work was completed.
Oct 26, 2022
I am always impressed at the level of professionalism at
I am always impressed at the level of professionalism at Papas Toyota! Frank(the tank)Walsh is a consummate professional and stands out as a leader in a dealership packed with top notch salesman! I will continue to use Papas Toyota and Frank as my go to for quality cars and Trustworthy service!
Oct 21, 2022
Very thorough in finding a difficult problem.
Very thorough in finding a difficult problem. Also took care of some other issues while car was there
Aug 30, 2022
Although the state safety and emissions inspections took
Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.
Darin Rigby
Service Advisor
Dec 30, 2022
Was in need of new tires and received quick, courteous,
Was in need of new tires and received quick, courteous, and friendly service by Darin and the greeters in the service department. I love Pappas Toyota! Everyone is so friendly and helpful.
Dec 15, 2022
Professional, knowledgeable, friendly, will always bring
Professional, knowledgeable, friendly, will always bring my car to Pappas Toyota. Love the Service Department!!
Dec 02, 2022
Pleasure doing business here.
Pleasure doing business here. Courteous, knowledgeable, and friendly. Clean and professional. Car too complex to trust to other than the experts.
Oct 16, 2022
Great service every time- makes everything g run so
Great service every time- makes everything g run so smooth and easy to do with no hassles
Oct 13, 2022
Easy to make appointment.
Easy to make appointment. Relatively quick service. Clean and comfortable waiting facility. Knowledgeable and trustworthy work. Wouldn’t go anywhere else. We buy our cars at Pappas because of this service department.
Isabel Vargas
Salesperson
Oct 25, 2022
Dealership typically has good quality used cars.
Dealership typically has good quality used cars. Don’t expect to negotiate price. 2nd car I’ve bought and just trying to negotiate to a fair market price with the sales manager is impossible. Couldn’t even get new wipers or a couple hundred of for the steering wheel fabric coming apart. However, Isabel and Brett are rockstars. I never have an issue with them. They’re friendly, personable, knowledgeable and overall great to be around. I just have the issue with sales managers.
Oct 05, 2022
So impressed with the professionalism and courtesy in
So impressed with the professionalism and courtesy in every aspect of purchasing a used car there. Quite a contrast from our experience with a dealership just across the highway! We appreciated the care that was taken to make sure our car was in tiptop shape before releasing it to us to purchase. We were pleasantly surprised to find that our car also came with a limited warranty, since we had never had that experience purchasing used cars in the past. Our interactions with Isabel were enjoyable and low key. She was pleasant and friendly, seemed to enjoy her job, and we felt like she really cared about us and did her best to make our experience the best it could be! She was great about communicating with us, keeping us updated about what was happening with the car when it was in the shop and arranging for us to come pick it up. This was our first time doing business with Pappas, and if we’re ever in the market for a Toyota again, they will be our first stop - and we’ll ask for Isabel!! Oh, and we are LOVING our gently used 2014 Toyota Venza!
Oct 03, 2022
I have now purchased 3 vehicles from Pappas Toyota over
I have now purchased 3 vehicles from Pappas Toyota over the last 12 years. This time, my sales associate was Isabel Vargas. I wound up having to wait three months for Toyota to fulfill the ordered vehicle, but Isabel kept me informed as much as possible along the way.
Sep 29, 2022
Great experience overall.
Great experience overall. Isabel was easy to work with and she communicated with me throughout the whole process so it was as painless as possible.
Sep 27, 2022
For the short time I was there I had a really good
For the short time I was there I had a really good experience with the dealership as a whole. I was helped by Isabel and she was beyond awesome throughout the entire process. I was in the market for a 2022 Toyota Rav4 and since I left the dealership she kept in touch and giving me updates about the car while it was being built. Unfortunately being a college student circumstances arises and I could not afford the new car but she was extremely sweet and understanding through that process as-well. I would overall like to thank her for amazing, helpful, and speedy service. You can tell she’s very genuine and passionate about her job.
Angelo Bezzole
General Manager
Nov 10, 2022
Friendly, fast & reliable service.
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.
Mar 19, 2022
This GM is dick head , I bought 10 cars from this
This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership
Nov 22, 2021
I will never be back. Went to Lou fusz got $9800 more on...
I will never be back. Went to Lou fusz got $9800 more on my trade. Also I work for Toyota. I get a nice discount. I ordered the car in July its now end of November before the car even came in. They now refused to give me my Toyota employee discount. After I already put money down. Months ago. I had sold my current car an hour before, without knowing this bc they did not inform me. Now I'm without a car for a few days until our new one comes in, from Lou Fusz. I will inform all my coworkers at TMMM about this as well. Go to Lou fusz toyota. Give them their deserved 5 star review. My sales woman did her job alright. She was stuck as the middle man.
Oct 27, 2021
Easy to work with and have your needs met. My family has...
Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great.
May 28, 2021
Maintenance department passed a vehicle as good and road...
Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours.
Dave Shore
Service Advisor
Mar 24, 2023
Great service department and personal to the customers
Great service department and personal to the customers needs ... Review any problems with your vehicle
Jan 02, 2023
My service advisor David Shore is honest and
My service advisor David Shore is honest and knowledgeable. I asked him to change the coolant and instead of just doing that he informed me it wasn’t required until 100k miles. I had other services performed according to Toyotas maintenance schedule and upon David’s recommendation. Great Service at Pappas Toyota!
Oct 21, 2022
Thanks for all the years taking care of my auto repairs.
Thanks for all the years taking care of my auto repairs. Have appreciated all the years in taking care of my autos.
Oct 18, 2022
My required service was handled quickly and expertly.
My required service was handled quickly and expertly. The service adviser was very helpful and easy to work with.
Oct 05, 2022
Great service experience.
Great service experience. I left the car at 9:00 and planned to pick it up mid afternoon. They called before 11:00 and said it was ready and everything was in great shape.
Mike Wagner
Sales and Leasing Consultant
Nov 06, 2022
Went in the other day to ask about transferring the
Went in the other day to ask about transferring the extended warranty I had on my RAV4 to the person I was selling it too. A sales associate pushed himself on us stating that he would help us. He and another sales associate then proceeded to insult my friend who needed to use the restroom. He then proceeded to address our questions and “help us” in a demeaning and condescending tone. He “knew” what was and wasn’t the extended warranty covered and because the car in question was 7 years old and had low mileage that the warranty was no longer valid. He squawked on about how unless I had the platinum or extended coverage that the warranty was no good and that the person who I was selling the car too should be grateful that she was getting such a good deal. I looked at extended service contract when I got back home and found out that I had bought the extended service with the platinum which has a 10 year Certified Limited Warranty. I don’t know if it was because we were women or that my two friends, who I consider my family, we’re African-American women, is why we were treated so poorly. It really upsets me that I have bought 5 cars from Pappas, all new, then to be treated this bad. I strongly recommend if you are a women, a woman of color or an older person to visit another dealer. I strongly recommend to think twice about buying the extended service contracts on the Toyotas from this dealer, as it seems that they don’t want to honor the transfer of the extended warranty contracts even though it is used as a selling point to purchase these contracts. I am so disappointed in this dealership I will never purchase another car from them again or have my cars serviced by them.
Sep 07, 2022
Well as much as i like toyota i had to buy a used car
Well as much as i like toyota i had to buy a used car from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some kind of carpet bugs that bit us and got on my clothes, the manager told me he would work with me in getting another car , so we bought a 2016 Nissan rogue SV, very nice car, so we took it home then for a long drive , it started smelling like rotten eggs, i was furious, i called and the general manager promised to fix it, he did have it fixed , but he also promised to get us an owner's manual for it, that has been a couple weeks ago , and we still have not been able to register it because they have not sent us the title as yet either So I have no true records of its being serviced just what was reported to car fax. Which is iffy at best .The sales man did not cover any of the addons, i still have no idea how to use most of the buttons,and how to do this or that , i have had to guess how to turn on the wipers and headlights i had to figure how to program the navigation and sirus and the bluetooth ,still have no idea how to open the skylight , but i did figure out how to use the key bob to open and close the tail gate , So as much as i like toyota and believe me i have had many toyotas since my first toyota hilux that i bought brand new with 14 miles on it for $ 2,175. and change In April of 1970.I have to give the dealership a below average rating . You read it right 2 thousand 1 hundred and 75 dollars , Loved that little truck, it was like a little mule it went where jeeps could only hope to go .
Apr 12, 2022
Isabel and Steve were great!
Isabel and Steve were great! They helped me out with what started off extremely stressful (no fault of theirs). In the end I was able to walk away with a beautiful car and a great deal. You guys rock!
Mar 19, 2022
This GM is dick head , I bought 10 cars from this
This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership
Jul 03, 2021
After a bad experience with another (unnamed Honda...
After a bad experience with another (unnamed Honda dealer) I came back to the Toyota family and the great service at Pappas. Thanks for being true professionals
Kyle Albrecht
Service Manager
Jan 05, 2023
Great dealership.
Great dealership. Always fast and friendly service. We have always enjoyed working with them! Thanks.
Dec 30, 2022
Was in need of new tires and received quick, courteous,
Was in need of new tires and received quick, courteous, and friendly service by Darin and the greeters in the service department. I love Pappas Toyota! Everyone is so friendly and helpful.
Sep 10, 2022
They always treat me with respect and as a valuable
They always treat me with respect and as a valuable customer. They are friendly and do the job right.
Sep 08, 2022
Service was great.
Service was great. It didn't take long. The staff was explaining everything about my car's maintenance. The waiting room was clean.
Aug 30, 2022
Although the state safety and emissions inspections took
Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.
Anthony Badalamenti
Service Advisor
Mar 03, 2023
I always like the service and the area to sit, TV,
I always like the service and the area to sit, TV, Coffee, water all available. You have a choice to sit in other areas. Very nice and the people working on the car have been awesome! I never have problems with any of my visits. Love the drive up and leave vehicle for service. When I set up an appointment I was given an option of days and hours. I showed up 30 minutes early and out in a short period of time. Check out is close to the area of comfort. Really! I appreciate the service and all the nice people that work there. Prices are reasonable. This is my go to Service site! Margaret Smith
Feb 15, 2023
Anthony was very friendly, pleasant to work with.
Anthony was very friendly, pleasant to work with. He promised the car in a hour and it was done before I returned an hour later.
Dec 30, 2022
Was in need of new tires and received quick, courteous,
Was in need of new tires and received quick, courteous, and friendly service by Darin and the greeters in the service department. I love Pappas Toyota! Everyone is so friendly and helpful.
Dec 15, 2022
Professional, knowledgeable, friendly, will always bring
Professional, knowledgeable, friendly, will always bring my car to Pappas Toyota. Love the Service Department!!
Nov 08, 2022
Always a pleasure dealing with Pappas which is why we’ve
Always a pleasure dealing with Pappas which is why we’ve purchased our last three cars from them.
Barry Brash
Salesperson
Jun 08, 2022
Completed the vehicle service (oil change, tire rotation
Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.
Mar 21, 2022
Barry Brash is the best and most knowledgeable Toyota
Barry Brash is the best and most knowledgeable Toyota salesperson I've ever dealt with. His knowledge of the brand is simply unmatched by any other sales person I've met. I've known Barry for 20 years and he's sold everyone in my family cars. I just purchased my 7th vehicle from Barry on (3/18/22). I tasked Barry with finding me a fuel-efficient vehicle as I drive a lot for my job, but it needed to have a decent size storage area/trunk, blind spot monitor, satellite radio, rear cross traffic, and parking assist. We settled on a Toyota Prius LE and Barry called me as soon he knew it was coming in and I immediately put a deposit down on the vehicle and I picked it up on 3/18/22. If you are in the market for a new or used car- Barry Brash is fantastic to deal with, he's super transparent about the entire process, and has a great sense of humor. Thanks Barry for all your efforts! BTW- Mike Weaver in finance was great to deal with as well. He was very knowledgeable and a genuine person. Thanks Mike for all your efforts!
Jan 05, 2022
Barry Brash was awesome! He really worked to help us get...
Barry Brash was awesome! He really worked to help us get the right car. He answered our many questions and made the experience not stressful at all. Mike Weaver was awesome too. He was very generous with his time taking time to answer our many questions. Barry and Mike are the best!
Sep 03, 2021
Barry B, Frank and Brett really gave my 17 year old son...
Barry B, Frank and Brett really gave my 17 year old son and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future.
Aug 27, 2021
Barry Brash as always was knowledgeable and attentive....
Barry Brash as always was knowledgeable and attentive. Additionally, Mike Weaver did a really thorough job on my final lease paperwork. All in all, a great experience.
David Dubois
Sales and Leasing Consultant
Nov 01, 2022
this dealership employs great people like David and I do
this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
May 10, 2022
First time customer, my wife and I purchased a new
First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!
Mar 10, 2022
Friendly, fast and professional service.
Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.
Sep 04, 2021
This makes the third Toyota we have bought from Tom...
This makes the third Toyota we have bought from Tom Pappas Toyota and couldn't be more satisfied with the professionalism, friendliness, and service. Our salesman, David Dubois was not at all pushy, but made sure we got what we were looking for! Thank you.
Tony Overkamp
Sales and Leasing Consultant
Jan 27, 2023
Tony Overkamp is a Superstar Salesman with Tom Pappas
Tony Overkamp is a Superstar Salesman with Tom Pappas Toyota. I have purchased 6 cars from Tony and every time I am amazed at the service given from Tony. Although all sales people at Tom Pappas seem to have the "CARE" attitude. I recommend Tony Overkamp to anyone looking to purchase a car. Tony would rather know that he has gained your trust than to make a dollar. With this attitude is why I keep going back to Tony and Tom Pappas. GREAT JOB TONY OVERKAMP!!!!! You would have earned 10 stars if I could have given 10. Thank you for everything. Mary Ponder
Dec 09, 2021
Pappas Toyota is a first class dealership with first...
Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!
Jun 29, 2021
Chris, Tony, and Brett made this process quick and easy....
Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!
May 14, 2021
We are completely satisfied with the service provided by...
We are completely satisfied with the service provided by Tony and Pappas.we were in and out with our new car in a few hours and have had no problems with the questions we have had since tennis.
May 14, 2021
This was my second buy from Pappas and my very first...
This was my second buy from Pappas and my very first brand new car. They were so helpful in getting me the best deal on the car I wanted. Two of my kids have also bought multiple vehicles thru Pappas and it is always a great experience. Not pushy and they listen to what you want and respect your budget. I am definitely a lifetime costumer. Special thanks to Tony Overkamp and Jamie Pringle!
Tim Scanlan
Sales
Oct 24, 2022
By far the best dealership ever to work with.
By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.
Jun 20, 2021
It’s always a pleasure to work with a friendly,...
It’s always a pleasure to work with a friendly, knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you.
Feb 11, 2021
Purchased a new Tacoma from Pappas in late January 2021....
Purchased a new Tacoma from Pappas in late January 2021. It was extremely difficult to get information from them in a timely manner. I finally got details of the modifications days after requesting them. Salesman Tim Scanlan has stopped communication now that the sale is complete. I thought Dee was my salesperson because she was the only one providing the information I was requesting. Overall not a good experience compared to other Toyota dealers I have dealt with in the past.
Oct 24, 2020
Pappas Toyota is great. This is the second previously...
Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.
Oct 21, 2020
Tim made my purchase process very simple and enjoyable....
Tim made my purchase process very simple and enjoyable. He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this most recent great experience will keep me coming back for years to come! Thank you again Tim for great service!
Paul Nettler
Service Adviser
Oct 03, 2022
Parts ordered arrived quickly.
Parts ordered arrived quickly. Got my truck in on time, and they finished earlier than I was quoted. Waiting area was nice enough for me to work remotely. An altogether painless and pleasant experience.
Sep 09, 2022
Bob Holliday my sales person was amazing.
Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim
Aug 30, 2022
Although the state safety and emissions inspections took
Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.
Jul 17, 2022
As a retired mechanic myself, i am very picky who I trust
As a retired mechanic myself, i am very picky who I trust with my vehicle. Pappas Toyota is one such place I trust. They are always very thorough, they explain everything before they start and everything they find after the service. I would trust no one else with my cars.
Apr 14, 2022
I am extremely grateful that Pappas Toyota got our car in
I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.
Tim Regan
Sales Manager
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
Feb 10, 2021
We shop at dealerships where we have relationships. Thank...
We shop at dealerships where we have relationships. Thank you Tim, you have made my wife happy. I will give you another chance I a few years
Oct 13, 2020
Tim quickly found the truck I wanted. He communicated...
Tim quickly found the truck I wanted. He communicated with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great experience at Pappas.
Sep 05, 2020
Tim was an amazing salesman! Treated me like family when...
Tim was an amazing salesman! Treated me like family when a different dealer didn’t! They will definitely have a repeat customer for life! Dad already said he’ll buy his next truck there!
Jun 21, 2020
Tim was a great salesman not pushy, very knowledgeable,...
Tim was a great salesman not pushy, very knowledgeable, and easy to talk to. Tim took the time to listen and show us every car we were interested in.
Alex Wallut
Sales Manager
Nov 10, 2022
Friendly, fast & reliable service.
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.
Oct 03, 2022
I have now purchased 3 vehicles from Pappas Toyota over
I have now purchased 3 vehicles from Pappas Toyota over the last 12 years. This time, my sales associate was Isabel Vargas. I wound up having to wait three months for Toyota to fulfill the ordered vehicle, but Isabel kept me informed as much as possible along the way.
Mar 16, 2022
Truly one of the best car buying experience we have ever
Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!
Jul 19, 2021
Isabel was amazing. We found ourselves in an odd...
Isabel was amazing. We found ourselves in an odd situation when we needed to buy a new minivan. Isabel was patient, courteous, very helpful when questions needed answered. The rest of the team was just a helpful when I needed more info on my trade. I highly recommend Pappas and Isabel. She and the team there made my purchase seamless. I never felt pressured or that they were trying to get more out of me than I wanted. In fact, just the opposite. I felt they were truly trying to get my needs met. Thank you Isabel!
Apr 26, 2021
We purchased a used Sienna this week. The battery was...
We purchased a used Sienna this week. The battery was dead the morning after we purchased it. Upon inspection, the battery was totally corroded and had a bad cell. It wouldn't even start to get us to the dealership. It must have been the original battery. We bought a brand new one and they reimbursed us fully. What frustrated us was that the engine was spotless, so someone had been under the hood. Our bad that we didn't look under the hood. I just hope there are no more surprises.
Joseph Herman
Sales & Leasing
Dec 06, 2022
I have had 5 visits with the service department and have
I have had 5 visits with the service department and have never been disappointed. The service department is always clean and the professionalism of the staff is exceptional. If I have to wait for the service, they value my time and complete the service promptly.
Oct 04, 2022
This dealership is the only dealership that I have dealt
This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.
Sep 07, 2022
Well as much as i like toyota i had to buy a used car
Well as much as i like toyota i had to buy a used car from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some kind of carpet bugs that bit us and got on my clothes, the manager told me he would work with me in getting another car , so we bought a 2016 Nissan rogue SV, very nice car, so we took it home then for a long drive , it started smelling like rotten eggs, i was furious, i called and the general manager promised to fix it, he did have it fixed , but he also promised to get us an owner's manual for it, that has been a couple weeks ago , and we still have not been able to register it because they have not sent us the title as yet either So I have no true records of its being serviced just what was reported to car fax. Which is iffy at best .The sales man did not cover any of the addons, i still have no idea how to use most of the buttons,and how to do this or that , i have had to guess how to turn on the wipers and headlights i had to figure how to program the navigation and sirus and the bluetooth ,still have no idea how to open the skylight , but i did figure out how to use the key bob to open and close the tail gate , So as much as i like toyota and believe me i have had many toyotas since my first toyota hilux that i bought brand new with 14 miles on it for $ 2,175. and change In April of 1970.I have to give the dealership a below average rating . You read it right 2 thousand 1 hundred and 75 dollars , Loved that little truck, it was like a little mule it went where jeeps could only hope to go .
Mar 11, 2022
We have purchased all of our vehicles at Pappas Toyota
We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.
Feb 20, 2021
Bought my 2019 Tacoma here. Talked beforehand on pricing....
Bought my 2019 Tacoma here. Talked beforehand on pricing. Had an updated price from other dealer that they matched. No hassle, didn't try to force anything extra on the sale.
Dakota Maurer
Sales and Leasing Consultant
Aug 27, 2021
I recently traded my 2016 RAV4 in for a 2018 Highlander....
I recently traded my 2016 RAV4 in for a 2018 Highlander. The salesman, Dakota, was great. We are very happy with our purchase. Thanks for everything.
Mar 05, 2021
Dakota was awesome and made the buying process simple and...
Dakota was awesome and made the buying process simple and painless! Best sales person I’ve dealt with in a long time! Keep it up!
Jan 09, 2021
Everything was pretty smooth and as expected. I did feel...
Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase
Nov 27, 2020
I knew what what I wanted, saw it on line, called to...
I knew what what I wanted, saw it on line, called to verify it was still available and Dakota was the lucky one to take my call. My vehicle was stolen and I wanted the same vehicle and they had it! Dakota was great! Even offered to follow me home so I didn’t have to come back for it! Jamie was awesome and had everything ready to go for me when I came back later that day! Easy transaction! Thank you both for making the process go smoothly!
Nov 05, 2020
I started working with Dee and she could not be present...
I started working with Dee and she could not be present for my scheduled browsing of a few vehicles so She paired me up with Dakota. He was very laid back, I didn’t feel rushed, pressured, or like any of my questions seemed ignorant. He was very easy to Get along with I felt as if I was visiting with someone from my inner circle of friends. He looked super young, I had thought he had just started working there but to my surprise he had been there for quite some time. Definitely someone who has life in there step and full of knowledge.
Glenn Ritter
Sales Manager
Dec 15, 2020
Sam was eager to help me find the perfect vehicle and...
Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!
Aug 07, 2020
Great service
Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.
May 03, 2020
Sherry's 4Runner
Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL
Feb 05, 2020
great service & great pricing
Ryan performed perfectly. Start to Finish. Very responsive to every question. Ordered exact vehicle that I was looking for and gave me price that I couldn't pass up! Highly recommend Ryan to anyone looking for great vehicle pricing and wonderful service!
Jan 09, 2020
Our third Toyota
Dave was a great salesman. There was no pressure, we test drove two Tacoma’s, he gave us a price, discussed & came back 2 days later & bought the truck. He is easy to work with, knowledgeable about vehicles, and good at what he does. This is our third vehicle purchased from Pappas.
Bryan Kerner
Parts Manager
Nov 01, 2022
this dealership employs great people like David and I do
this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
Dec 09, 2021
Pappas Toyota is a first class dealership with first...
Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!
Aug 27, 2020
Missed the person who brings sodas around, it was really...
Missed the person who brings sodas around, it was really hot that afternoon, and thought I would just wait until I arrived there for my car service as usually when you are waiting the gal gives out drinks and snacks, I was thirsty.
Jul 11, 2020
professional service
I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and for service. I am continually amazed every time I visit with the professionalism and kindness of the employees. They deserve 5+ stars! Thank You Pappas!
Drew Lowry
Assistant Service Manager
Nov 23, 2022
Always honest, always fair!
Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint.
Aug 30, 2022
Although the state safety and emissions inspections took
Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.
May 26, 2022
Easy online scheduling, fast & excellent service!
Easy online scheduling, fast & excellent service! Service agent even offered me a $10 coupon for the oil change!!!!
May 03, 2022
Always top notch service at Pappas Toyota.
Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend.
Apr 19, 2022
I have used Pappas Toyota for all work on my 2007 RAV4
I have used Pappas Toyota for all work on my 2007 RAV4 since we moved to the area six years ago and they have always done a good job. This last visit was also quite good. Drew went the extra mile to find some coupons to help offset the necessary repairs. I have never felt pressured to do unnecessary repairs and like that all my maintenance history is in their system so they can let me know when important service is needed. My car still runs like the day I bought it and I will be using Pappas to help me keep it going another 15 years.
Bob Holliday
Salesperson
Sep 09, 2022
Bob Holliday my sales person was amazing.
Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim
Mar 16, 2022
Truly one of the best car buying experience we have ever
Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!
Aug 03, 2020
After my great experience with Doc during the first...
After my great experience with Doc during the first process of my car buying experience I had the pleasure of working with Brett Bales in finance. He was very thorough with every aspect of the finance process and was so easy going guess that’s why they call him easy. Thanks again Brett your friend Josh.
Jul 24, 2020
Bob was very helpful. He made sure my new truck was...
Bob was very helpful. He made sure my new truck was properly cleaned and ready to go. Before I left, he made sure I understood how to use all my new “knobs” and helped me pair my phone.
Jul 08, 2020
Bob was so nice and helped me find the car that I...
Bob was so nice and helped me find the car that I absolutely love! 10/10 recommended going to him! He was so helpful on explaining what everything means and showing all the features of the car.
Mike Pappas
V.P.
Oct 26, 2022
Frank Walsh is the friendliest person at Tom Pappas
Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!
Nov 20, 2020
Upon purchase of the truck, the dealership Pappas, and I...
Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!
Jul 17, 2018
You guys rock
My experience with Mark was outstanding. I sent them an email Sunday night and Monday morning they called to set up an appointment and actually had the truck I was looking at ready for me when I got there. I really feel like Mark went above and beyond any salesman I have ever dealt with. Even when other customers were calling him and demanding his time, he made sure he constantly checked on us even while we were waiting for the finance guy to finish up our paperwork. It was the first time in my almost 30 years of buying cars from dealers, that I felt like I was more than just another sale. Thank you Pappas Toyota and Mark for your great service and outstanding experience. You have earned repeat customers
Jan 02, 2018
Why buy any where else!
This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer
Dec 11, 2015
Used Car Buying Experience
My experience at Pappas Toyota was nothing but outstanding. These days you don’t get service like you used to, but that’s not the case at Pappas Toyota. Everyone from the receptionist, sale reps, and finance department were the best. Everyone was very nice, welcoming, warm and friendly. Mike Pappas was excellent to work with, very accommodating and answered all my questions. If any one is looking for a used or new vehicle I highly recommend choosing Pappas Toyota first. Pappas Toyota made the experience of buying a used Truck very enjoyable
Shay Pritchett
Sales
Jul 17, 2022
Shay and Isabel were great to work with from start to
Shay and Isabel were great to work with from start to finish and very accommodating! I was out of town for work when the car arrived and they held it for me all the way until I was able to come in and pick it up when they could have just as easily sold it in todays market. Now that’s what I call amazing customer service! Mike in financing was great to work with also! Super happy that we went with Pappas for our vehicle.
May 10, 2022
First time customer, my wife and I purchased a new
First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!
Dec 28, 2021
Shay, a cool young agent in a car dealer, he has a good...
Shay, a cool young agent in a car dealer, he has a good future, if a smart senior manager or smart management understands this, in the summer of 2021 I bought a 2016 Dodge Grand Caravan through him and while I'm happy with him, the only thing is that during the first month I had a problem with the battery, it turned out to be many years older than my car, this is the fault of the car dealer's management that slipped me an old battery, I wrote to your management a letter about replacing the battery, but the main boss of the car dealer Tom Pappas Toyota unreasonably refused me and I was forced to buy its for 180 dollars, this is not very good for such a respectable and large company, which exchanges for such little things in the amount of 180 dollars, it is ridiculous and sorry for the main boss of the auto dealer Tom Pappas Toyota in St Peters, who does not meet his customers halfway !!! And on the basis of this, in the future I do not want to buy anything from this company precisely because of this annoying little thing, and I warn other potential buyers about such pettiness and injustice of the main boss! And Shay is great, he tried to do everything right, but he is not the boss yet and he is the boss, I am sure that he will not allow such mistakes in his work !!!
Dec 10, 2021
Shay sold us our 1st car from Pappas in April 2021 which...
Shay sold us our 1st car from Pappas in April 2021 which was a great experience. So in November, when we needed to get a 2nd car, Shay was the first person we called. We decided on a 2022 RAV4 which Pappas was able to get in 3 weeks. Shay was very helpful and knowledgeable. We appreciated everything he did.
May 07, 2021
Great dealership. Fourth car we have bought at Pappass....
Great dealership. Fourth car we have bought at Pappass. Love the service dept. Good deal and pleasant people. I always want to buy future cars from Pappas
Robbie Callahan
Collision and BodyShop Manager
Jun 22, 2022
Getting an appointment was easy.
Getting an appointment was easy. Quick and easy to work with! I will always own a Toyota.
Mar 10, 2022
Friendly, fast and professional service.
Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.
Dec 18, 2012
I was involved in a car accident. I was at the...
I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!
Jan 26, 2012
I needed a dent in the door of my Rav4 repaired. Rob gave...
I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.