Staff

Finance

Brett Bales

Brett Bales

Sales and Leasing Consultant
66 Reviews
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Jamie Pringle

Jamie Pringle

Finance Manager
61 Reviews
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Mike Weaver

Mike Weaver

Finance manager
47 Reviews
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Steve Helmich

Steve Helmich

Salesperson
37 Reviews
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Sales

Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant

Certified
54 Reviews
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Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant
52 Reviews
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Isabel Vargas

Isabel Vargas

Salesperson
33 Reviews
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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
25 Reviews
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Barry Brash

Barry Brash

Salesperson
24 Reviews
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David Dubois

David Dubois

Sales and Leasing Consultant
24 Reviews
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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
23 Reviews
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Tim Scanlan

Tim Scanlan

Sales
22 Reviews
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Tim Regan

Tim Regan

Sales Manager
18 Reviews
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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
17 Reviews
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Joseph Herman

Joseph Herman

Sales & Leasing
16 Reviews
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Chris Brower

Chris Brower

Sales
14 Reviews
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Bob Holliday

Bob Holliday

Salesperson
7 Reviews
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Shay Pritchett

Shay Pritchett

Sales
6 Reviews
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Service

Pat Ragan

Pat Ragan

Service Advisor
45 Reviews
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Gino Micallef

Gino Micallef

Service Advisor
43 Reviews
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Chris Bank

Chris Bank

Service Advisor
33 Reviews
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Darin Rigby

Darin Rigby

Service Advisor
31 Reviews
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Dave Shore

Dave Shore

Service Advisor
24 Reviews
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Kyle Albrecht

Kyle Albrecht

Service Manager
22 Reviews
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Anthony Badalamenti

Anthony Badalamenti

Service Advisor
20 Reviews
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Paul Nettler

Paul Nettler

Service Adviser
20 Reviews
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Drew Lowry

Drew Lowry

Assistant Service Manager
10 Reviews
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Management

Angelo Bezzole

Angelo Bezzole

General Manager
28 Reviews
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Alex Wallut

Alex Wallut

Sales Manager
18 Reviews
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Glenn Ritter

Glenn Ritter

Sales Manager
12 Reviews
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Mike Pappas

Mike Pappas

V.P.
6 Reviews
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Parts

Bryan Kerner

Bryan Kerner

Parts Manager
10 Reviews
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Collision Center

Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
4 Reviews
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Brett Bales

Brett Bales

Sales and Leasing Consultant
Recent Reviews

Oct 25, 2022

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Dealership typically has good quality used cars.

Dealership typically has good quality used cars. Don’t expect to negotiate price. 2nd car I’ve bought and just trying to negotiate to a fair market price with the sales manager is impossible. Couldn’t even get new wipers or a couple hundred of for the steering wheel fabric coming apart. However, Isabel and Brett are rockstars. I never have an issue with them. They’re friendly, personable, knowledgeable and overall great to be around. I just have the issue with sales managers.

Oct 05, 2022

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So impressed with the professionalism and courtesy in

So impressed with the professionalism and courtesy in every aspect of purchasing a used car there. Quite a contrast from our experience with a dealership just across the highway! We appreciated the care that was taken to make sure our car was in tiptop shape before releasing it to us to purchase. We were pleasantly surprised to find that our car also came with a limited warranty, since we had never had that experience purchasing used cars in the past. Our interactions with Isabel were enjoyable and low key. She was pleasant and friendly, seemed to enjoy her job, and we felt like she really cared about us and did her best to make our experience the best it could be! She was great about communicating with us, keeping us updated about what was happening with the car when it was in the shop and arranging for us to come pick it up. This was our first time doing business with Pappas, and if we’re ever in the market for a Toyota again, they will be our first stop - and we’ll ask for Isabel!! Oh, and we are LOVING our gently used 2014 Toyota Venza!

Aug 09, 2022

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I just picked up a new lease vehicle last night - my

I just picked up a new lease vehicle last night - my experience was great! Both "Tank" and Brett were super helpful. I love my new car. I've been coming here for service for a year prior to getting this new one - no complaints!

Jun 08, 2022

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Completed the vehicle service (oil change, tire rotation

Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.

May 03, 2022

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Always top notch service at Pappas Toyota.

Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend.

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Jamie Pringle

Jamie Pringle

Finance Manager
Recent Reviews

Sep 09, 2022

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Bob Holliday my sales person was amazing.

Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim

Sep 05, 2022

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We just bought our second car here at Papa’s because they

We just bought our second car here at Papa’s because they are so easy to work with and very accommodating to any needs you may have.

Aug 10, 2022

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Nice friendly efficient courteous good to work with

Nice friendly efficient courteous good to work with knowledgeable fair product knowledge timely fair good

May 10, 2022

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First time customer, my wife and I purchased a new

First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!

Apr 20, 2022

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We needed a vehicle and wanted to pick who we we'd work

We needed a vehicle and wanted to pick who we we'd work with vs ending up with the first one to greet us. We read Isabel's reviews and knew she'd be a great person to work with. We were right. She was great from the test drive to the handing over of the keys. Texting worked best for us to communicate about the vehicle and pricing. We were able to resolve all of our concerns and finalize a price all via text. She is just as competent and efficient in person. I'm sure she can get you a car you're happy with as well.

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Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant

54 Reviews
Certified
Contact Me
Dealership Experience 12 years 9 months
Industry Experience 12 years 8 months
Frank Walsh wears many hats at the Pappas Toyota dealership. He is the Sales/Fleet and Purchasing Manager. When Frank is not the great sales consultant he is, he spends time with his awesome 10-year-old son and his wonderful wife. He has directed feature and short films and has award-winning films from around the world.
Recent Reviews

Oct 26, 2022

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Frank Walsh is the friendliest person at Tom Pappas

Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!

Oct 26, 2022

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Frank is great to work with!

Frank is great to work with! He is very professional and works hard to make purchasing a vehicle easy!

Oct 26, 2022

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I am always impressed at the level of professionalism at

I am always impressed at the level of professionalism at Papas Toyota! Frank(the tank)Walsh is a consummate professional and stands out as a leader in a dealership packed with top notch salesman! I will continue to use Papas Toyota and Frank as my go to for quality cars and Trustworthy service!

Oct 26, 2022

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Great place with great customer service whether you’re

Great place with great customer service whether you’re looking for a new car or needing service repairs!

Oct 15, 2022

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Tank has sold us several cars and was thorough and

Tank has sold us several cars and was thorough and consistent throughout the sale. We will purchase our next car from Tank too!

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Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant
Contact Me
Dealership Experience 16 years 6 months
Industry Experience 17 years 4 months
Recent Reviews

Oct 25, 2022

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This is the only dealership that I give my business to.

This is the only dealership that I give my business to. I have purchased my company's entire fleet of cars from them over the past 40 years. They are honest and great to work with......from sales to service.

Mar 11, 2022

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We have purchased all of our vehicles at Pappas Toyota

We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.

Aug 14, 2021

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This is the third Camry I have purchased from Ryan. Every...

This is the third Camry I have purchased from Ryan. Every sale is quick, stress-free, and to the point. We will return to Pappas Toyota time and time again! Love them!

Oct 17, 2020

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Ryan went above and beyond to help me get into a car I...

Ryan went above and beyond to help me get into a car I love! He was friendly, attentive and I couldn't have asked for a better car buying experience!

Oct 03, 2020

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Ryan Ferguson was awesome to work with for my Tacoma...

Ryan Ferguson was awesome to work with for my Tacoma build, and I would recommend him to anyone. There were a few obstacles (including a pandemic), but Ryan did everything he could to make the process as simple as possible. Great customer service. The order was placed shortly before the pandemic shut down, so there was an unfortunate delay in the truck being built. Ryan continued to update me as things progressed, which was greatly appreciated. On closing day, Ryan had already prepared all of the paperwork ahead of time to help expedite the process (with finance, etc.); less waiting time! Steve in finance was also a pleasure to work with, and made that process painless. I had some more bad luck when the truck had sensor issues early on, but the Service Manager, Kyle Albrecht, was able to order the parts and have it corrected the following day. All-in-all, everyone I had the opportunity to work with was helpful and friendly, and in the end I'm a happy customer.

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Mike Weaver

Mike Weaver

Finance manager
Recent Reviews

Oct 04, 2022

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This dealership is the only dealership that I have dealt

This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.

Jul 17, 2022

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Shay and Isabel were great to work with from start to

Shay and Isabel were great to work with from start to finish and very accommodating! I was out of town for work when the car arrived and they held it for me all the way until I was able to come in and pick it up when they could have just as easily sold it in todays market. Now that’s what I call amazing customer service! Mike in financing was great to work with also! Super happy that we went with Pappas for our vehicle.

Mar 21, 2022

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Barry Brash is the best and most knowledgeable Toyota

Barry Brash is the best and most knowledgeable Toyota salesperson I've ever dealt with. His knowledge of the brand is simply unmatched by any other sales person I've met. I've known Barry for 20 years and he's sold everyone in my family cars. I just purchased my 7th vehicle from Barry on (3/18/22). I tasked Barry with finding me a fuel-efficient vehicle as I drive a lot for my job, but it needed to have a decent size storage area/trunk, blind spot monitor, satellite radio, rear cross traffic, and parking assist. We settled on a Toyota Prius LE and Barry called me as soon he knew it was coming in and I immediately put a deposit down on the vehicle and I picked it up on 3/18/22. If you are in the market for a new or used car- Barry Brash is fantastic to deal with, he's super transparent about the entire process, and has a great sense of humor. Thanks Barry for all your efforts! BTW- Mike Weaver in finance was great to deal with as well. He was very knowledgeable and a genuine person. Thanks Mike for all your efforts!

Mar 11, 2022

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We have purchased all of our vehicles at Pappas Toyota

We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.

Jan 05, 2022

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Barry Brash was awesome! He really worked to help us get...

Barry Brash was awesome! He really worked to help us get the right car. He answered our many questions and made the experience not stressful at all. Mike Weaver was awesome too. He was very generous with his time taking time to answer our many questions. Barry and Mike are the best!

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Pat Ragan

Pat Ragan

Service Advisor
I’ve been in the automotive service side for about 10 years. I’ve achieved the gold award in professional service guild 8 years in a row. I keep up on all the latest trends and training. I enjoy hunting, fishing, and family outings.
Recent Reviews

Nov 01, 2022

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this dealership employs great people like David and I do

this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary

Sep 22, 2022

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Service advisor Pat Ragan is always great to work with.

Service advisor Pat Ragan is always great to work with. I trust him to only recommend service that is needed for my vehicles.

Sep 04, 2022

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Service was excellant and friendly.

Service was excellant and friendly. I was kept fully informed of work and cost and my car. Dealership is very clean and waiting area is well kept.

Aug 30, 2022

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Although the state safety and emissions inspections took

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.

Jun 07, 2022

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They provide attentive, fast, friendly and efficient

They provide attentive, fast, friendly and efficient service; in this case for a dead battery problem.

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Gino Micallef

Gino Micallef

Service Advisor
I started at Pappas in 1986 as a porter. I am now an Assistant Service Manager. My wife Angela, and I have a beautiful daughter who loves to dance. We travel as a family to many of her competitions. I love my job here at Pappas and our customers are the very best
Recent Reviews

Nov 23, 2022

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Always honest, always fair!

Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint.

Nov 06, 2022

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I went in for 3 things 2 of which I figured would be

I went in for 3 things 2 of which I figured would be covered by my warranty and left getting none of it done. The main reason I went in was for a tune which they only told me they wouldn't do after the $100 service charge. The speedometer also was off but they said they wouldn't fix it unless it was over 5% off which 4mph at 50mph is over 5%. Overall I felt scammed since everything I asked for had a reason they couldn't do it after I already paid.

Aug 30, 2022

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The staff are Friendly, professional and thorough in

The staff are Friendly, professional and thorough in their service department. They explain everything about the car’s maintenance!

Aug 30, 2022

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Although the state safety and emissions inspections took

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.

Aug 26, 2022

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Always excellent service will not take my Toyotas

Always excellent service will not take my Toyotas anywhere else. Prices are competitive and work is top notch.

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Steve Helmich

Steve Helmich

Salesperson
Industry Experience 37 years
Recent Reviews

Oct 24, 2022

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By far the best dealership ever to work with.

By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.

Sep 29, 2022

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Great experience overall.

Great experience overall. Isabel was easy to work with and she communicated with me throughout the whole process so it was as painless as possible.

Jul 10, 2022

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Friend.

Friend.y staff fast and efficient service and also dealing with parts and finance dept

Apr 12, 2022

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Isabel and Steve were great!

Isabel and Steve were great! They helped me out with what started off extremely stressful (no fault of theirs). In the end I was able to walk away with a beautiful car and a great deal. You guys rock!

Nov 21, 2021

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Isabel was absolutely fabulous to work with! We made the...

Isabel was absolutely fabulous to work with! We made the entire process not only quick and efficient but the most enjoyable car buying experience I’ve ever had.

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Chris Bank

Chris Bank

Service Advisor
Recent Reviews

Nov 22, 2022

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Called for services to replace battery on my Prius.

Called for services to replace battery on my Prius. Within 2 hours work was completed.

Oct 26, 2022

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I am always impressed at the level of professionalism at

I am always impressed at the level of professionalism at Papas Toyota! Frank(the tank)Walsh is a consummate professional and stands out as a leader in a dealership packed with top notch salesman! I will continue to use Papas Toyota and Frank as my go to for quality cars and Trustworthy service!

Oct 21, 2022

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Very thorough in finding a difficult problem.

Very thorough in finding a difficult problem. Also took care of some other issues while car was there

Aug 30, 2022

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Although the state safety and emissions inspections took

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.

Aug 15, 2022

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Bought my car two years ago and I have received excellent

Bought my car two years ago and I have received excellent service. I enjoyed the two year free maintenance with my purchase but because of the great service I received from the dealer I intend to continue using their service department.

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Isabel Vargas

Isabel Vargas

Salesperson
Contact Me
Dealership Experience 1 years 11 months
Industry Experience 1 years 11 months
Recent Reviews

Oct 25, 2022

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Dealership typically has good quality used cars.

Dealership typically has good quality used cars. Don’t expect to negotiate price. 2nd car I’ve bought and just trying to negotiate to a fair market price with the sales manager is impossible. Couldn’t even get new wipers or a couple hundred of for the steering wheel fabric coming apart. However, Isabel and Brett are rockstars. I never have an issue with them. They’re friendly, personable, knowledgeable and overall great to be around. I just have the issue with sales managers.

Oct 05, 2022

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So impressed with the professionalism and courtesy in

So impressed with the professionalism and courtesy in every aspect of purchasing a used car there. Quite a contrast from our experience with a dealership just across the highway! We appreciated the care that was taken to make sure our car was in tiptop shape before releasing it to us to purchase. We were pleasantly surprised to find that our car also came with a limited warranty, since we had never had that experience purchasing used cars in the past. Our interactions with Isabel were enjoyable and low key. She was pleasant and friendly, seemed to enjoy her job, and we felt like she really cared about us and did her best to make our experience the best it could be! She was great about communicating with us, keeping us updated about what was happening with the car when it was in the shop and arranging for us to come pick it up. This was our first time doing business with Pappas, and if we’re ever in the market for a Toyota again, they will be our first stop - and we’ll ask for Isabel!! Oh, and we are LOVING our gently used 2014 Toyota Venza!

Oct 03, 2022

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I have now purchased 3 vehicles from Pappas Toyota over

I have now purchased 3 vehicles from Pappas Toyota over the last 12 years. This time, my sales associate was Isabel Vargas. I wound up having to wait three months for Toyota to fulfill the ordered vehicle, but Isabel kept me informed as much as possible along the way.

Sep 29, 2022

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Great experience overall.

Great experience overall. Isabel was easy to work with and she communicated with me throughout the whole process so it was as painless as possible.

Sep 27, 2022

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For the short time I was there I had a really good

For the short time I was there I had a really good experience with the dealership as a whole. I was helped by Isabel and she was beyond awesome throughout the entire process. I was in the market for a 2022 Toyota Rav4 and since I left the dealership she kept in touch and giving me updates about the car while it was being built. Unfortunately being a college student circumstances arises and I could not afford the new car but she was extremely sweet and understanding through that process as-well. I would overall like to thank her for amazing, helpful, and speedy service. You can tell she’s very genuine and passionate about her job.

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Darin Rigby

Darin Rigby

Service Advisor
Recent Reviews

Oct 16, 2022

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Great service every time- makes everything g run so

Great service every time- makes everything g run so smooth and easy to do with no hassles

Oct 13, 2022

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Easy to make appointment.

Easy to make appointment. Relatively quick service. Clean and comfortable waiting facility. Knowledgeable and trustworthy work. Wouldn’t go anywhere else. We buy our cars at Pappas because of this service department.

Sep 22, 2022

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Darin is such a GREAT Service Advisor.

Darin is such a GREAT Service Advisor. Always answers any questions I may have. I like bringing my 4 Runner to Darin knowing its in great hands.

Sep 22, 2022

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Scheduled service w/Pappas for my 4Runner & my wife’s

Scheduled service w/Pappas for my 4Runner & my wife’s RAV4, service drive was receptive when we arrived. My service rep (Darin) informed us of the type of service required and showed us the waiting area. He also told us about the length of wait and he would come get us when completed. We are both very pleased with the helpful staff at Pappas Toyota and will return to see Darin in the future.

Sep 17, 2022

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Service writers are Always polite and keep you properly

Service writers are Always polite and keep you properly informed if any other work is needed and keep you informed of the progress of your vehicle

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Angelo Bezzole

Angelo Bezzole

General Manager
Recent Reviews

Nov 10, 2022

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Friendly, fast & reliable service.

Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.

Mar 19, 2022

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This GM is dick head , I bought 10 cars from this

This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership

Nov 22, 2021

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I will never be back. Went to Lou fusz got $9800 more on...

I will never be back. Went to Lou fusz got $9800 more on my trade. Also I work for Toyota. I get a nice discount. I ordered the car in July its now end of November before the car even came in. They now refused to give me my Toyota employee discount. After I already put money down. Months ago. I had sold my current car an hour before, without knowing this bc they did not inform me. Now I'm without a car for a few days until our new one comes in, from Lou Fusz. I will inform all my coworkers at TMMM about this as well. Go to Lou fusz toyota. Give them their deserved 5 star review. My sales woman did her job alright. She was stuck as the middle man.

Oct 27, 2021

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Easy to work with and have your needs met. My family has...

Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
Recent Reviews

Nov 06, 2022

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Went in the other day to ask about transferring the

Went in the other day to ask about transferring the extended warranty I had on my RAV4 to the person I was selling it too. A sales associate pushed himself on us stating that he would help us. He and another sales associate then proceeded to insult my friend who needed to use the restroom. He then proceeded to address our questions and “help us” in a demeaning and condescending tone. He “knew” what was and wasn’t the extended warranty covered and because the car in question was 7 years old and had low mileage that the warranty was no longer valid. He squawked on about how unless I had the platinum or extended coverage that the warranty was no good and that the person who I was selling the car too should be grateful that she was getting such a good deal. I looked at extended service contract when I got back home and found out that I had bought the extended service with the platinum which has a 10 year Certified Limited Warranty. I don’t know if it was because we were women or that my two friends, who I consider my family, we’re African-American women, is why we were treated so poorly. It really upsets me that I have bought 5 cars from Pappas, all new, then to be treated this bad. I strongly recommend if you are a women, a woman of color or an older person to visit another dealer. I strongly recommend to think twice about buying the extended service contracts on the Toyotas from this dealer, as it seems that they don’t want to honor the transfer of the extended warranty contracts even though it is used as a selling point to purchase these contracts. I am so disappointed in this dealership I will never purchase another car from them again or have my cars serviced by them.

Sep 07, 2022

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Well as much as i like toyota i had to buy a used car

Well as much as i like toyota i had to buy a used car from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some kind of carpet bugs that bit us and got on my clothes, the manager told me he would work with me in getting another car , so we bought a 2016 Nissan rogue SV, very nice car, so we took it home then for a long drive , it started smelling like rotten eggs, i was furious, i called and the general manager promised to fix it, he did have it fixed , but he also promised to get us an owner's manual for it, that has been a couple weeks ago , and we still have not been able to register it because they have not sent us the title as yet either So I have no true records of its being serviced just what was reported to car fax. Which is iffy at best .The sales man did not cover any of the addons, i still have no idea how to use most of the buttons,and how to do this or that , i have had to guess how to turn on the wipers and headlights i had to figure how to program the navigation and sirus and the bluetooth ,still have no idea how to open the skylight , but i did figure out how to use the key bob to open and close the tail gate , So as much as i like toyota and believe me i have had many toyotas since my first toyota hilux that i bought brand new with 14 miles on it for $ 2,175. and change In April of 1970.I have to give the dealership a below average rating . You read it right 2 thousand 1 hundred and 75 dollars , Loved that little truck, it was like a little mule it went where jeeps could only hope to go .

Apr 12, 2022

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Isabel and Steve were great!

Isabel and Steve were great! They helped me out with what started off extremely stressful (no fault of theirs). In the end I was able to walk away with a beautiful car and a great deal. You guys rock!

Mar 19, 2022

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This GM is dick head , I bought 10 cars from this

This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership

Jul 03, 2021

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After a bad experience with another (unnamed Honda...

After a bad experience with another (unnamed Honda dealer) I came back to the Toyota family and the great service at Pappas. Thanks for being true professionals

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Barry Brash

Barry Brash

Salesperson
Recent Reviews

Jun 08, 2022

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Completed the vehicle service (oil change, tire rotation

Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.

Mar 21, 2022

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Barry Brash is the best and most knowledgeable Toyota

Barry Brash is the best and most knowledgeable Toyota salesperson I've ever dealt with. His knowledge of the brand is simply unmatched by any other sales person I've met. I've known Barry for 20 years and he's sold everyone in my family cars. I just purchased my 7th vehicle from Barry on (3/18/22). I tasked Barry with finding me a fuel-efficient vehicle as I drive a lot for my job, but it needed to have a decent size storage area/trunk, blind spot monitor, satellite radio, rear cross traffic, and parking assist. We settled on a Toyota Prius LE and Barry called me as soon he knew it was coming in and I immediately put a deposit down on the vehicle and I picked it up on 3/18/22. If you are in the market for a new or used car- Barry Brash is fantastic to deal with, he's super transparent about the entire process, and has a great sense of humor. Thanks Barry for all your efforts! BTW- Mike Weaver in finance was great to deal with as well. He was very knowledgeable and a genuine person. Thanks Mike for all your efforts!

Jan 05, 2022

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Barry Brash was awesome! He really worked to help us get...

Barry Brash was awesome! He really worked to help us get the right car. He answered our many questions and made the experience not stressful at all. Mike Weaver was awesome too. He was very generous with his time taking time to answer our many questions. Barry and Mike are the best!

Sep 03, 2021

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Barry B, Frank and Brett really gave my 17 year old son...

Barry B, Frank and Brett really gave my 17 year old son and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future.

Aug 27, 2021

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Barry Brash as always was knowledgeable and attentive....

Barry Brash as always was knowledgeable and attentive. Additionally, Mike Weaver did a really thorough job on my final lease paperwork. All in all, a great experience.

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David Dubois

David Dubois

Sales and Leasing Consultant
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Dealership Experience 12 years 5 months
Industry Experience 12 years 5 months
Dave has been in the car industry and a sales consultant at Pappas Toyota for over a decade. Outside of his career, Dave plays golf, spends time with his two year old, and hikes.
Recent Reviews

Nov 01, 2022

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this dealership employs great people like David and I do

this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary

Jul 10, 2022

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Friend.

Friend.y staff fast and efficient service and also dealing with parts and finance dept

May 10, 2022

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First time customer, my wife and I purchased a new

First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!

Mar 10, 2022

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Friendly, fast and professional service.

Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.

Sep 04, 2021

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This makes the third Toyota we have bought from Tom...

This makes the third Toyota we have bought from Tom Pappas Toyota and couldn't be more satisfied with the professionalism, friendliness, and service. Our salesman, David Dubois was not at all pushy, but made sure we got what we were looking for! Thank you.

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Dave Shore

Dave Shore

Service Advisor
Recent Reviews

Oct 21, 2022

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Thanks for all the years taking care of my auto repairs.

Thanks for all the years taking care of my auto repairs. Have appreciated all the years in taking care of my autos.

Oct 18, 2022

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My required service was handled quickly and expertly.

My required service was handled quickly and expertly. The service adviser was very helpful and easy to work with.

Oct 05, 2022

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Great service experience.

Great service experience. I left the car at 9:00 and planned to pick it up mid afternoon. They called before 11:00 and said it was ready and everything was in great shape.

Sep 22, 2022

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The staff is so friendly and very honest about work

The staff is so friendly and very honest about work needed on my car. I don’t hesitate to make my regular appointments with the dealer because they are comparable to other mechanics in price and I know I am getting Toyota expertise!

Sep 04, 2022

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Very courteous,proficient, in a timely manner.

Very courteous,proficient, in a timely manner. I’ll definitely be back. As a matter of fact next week for breaks and a coolant flush.

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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
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Dealership Experience 42 years
Industry Experience 42 years
Tony is a lifelong employee of Tom Pappas Toyota since he began his career in 1981 when he graduated from Fort Zumwalt High School. When he is not consulting customers at the dealership, he is hunting and fishing.
Recent Reviews

Dec 09, 2021

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Pappas Toyota is a first class dealership with first...

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!

Jun 29, 2021

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Chris, Tony, and Brett made this process quick and easy....

Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!

May 14, 2021

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We are completely satisfied with the service provided by...

We are completely satisfied with the service provided by Tony and Pappas.we were in and out with our new car in a few hours and have had no problems with the questions we have had since tennis.

May 14, 2021

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This was my second buy from Pappas and my very first...

This was my second buy from Pappas and my very first brand new car. They were so helpful in getting me the best deal on the car I wanted. Two of my kids have also bought multiple vehicles thru Pappas and it is always a great experience. Not pushy and they listen to what you want and respect your budget. I am definitely a lifetime costumer. Special thanks to Tony Overkamp and Jamie Pringle!

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

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Kyle Albrecht

Kyle Albrecht

Service Manager
Recent Reviews

Sep 10, 2022

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They always treat me with respect and as a valuable

They always treat me with respect and as a valuable customer. They are friendly and do the job right.

Sep 08, 2022

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Service was great.

Service was great. It didn't take long. The staff was explaining everything about my car's maintenance. The waiting room was clean.

Aug 30, 2022

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Although the state safety and emissions inspections took

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.

Jun 07, 2022

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They provide attentive, fast, friendly and efficient

They provide attentive, fast, friendly and efficient service; in this case for a dead battery problem.

Apr 14, 2022

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I am extremely grateful that Pappas Toyota got our car in

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.

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Tim Scanlan

Tim Scanlan

Sales
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Dealership Experience 4 years 7 months
Industry Experience 4 years 7 months
Recent Reviews

Oct 24, 2022

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By far the best dealership ever to work with.

By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.

Jun 20, 2021

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It’s always a pleasure to work with a friendly,...

It’s always a pleasure to work with a friendly, knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you.

Feb 11, 2021

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Purchased a new Tacoma from Pappas in late January 2021....

Purchased a new Tacoma from Pappas in late January 2021. It was extremely difficult to get information from them in a timely manner. I finally got details of the modifications days after requesting them. Salesman Tim Scanlan has stopped communication now that the sale is complete. I thought Dee was my salesperson because she was the only one providing the information I was requesting. Overall not a good experience compared to other Toyota dealers I have dealt with in the past.

Oct 24, 2020

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Pappas Toyota is great. This is the second previously...

Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.

Oct 21, 2020

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Tim made my purchase process very simple and enjoyable....

Tim made my purchase process very simple and enjoyable. He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this most recent great experience will keep me coming back for years to come! Thank you again Tim for great service!

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Anthony Badalamenti

Anthony Badalamenti

Service Advisor
Recent Reviews

Nov 08, 2022

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Always a pleasure dealing with Pappas which is why we’ve

Always a pleasure dealing with Pappas which is why we’ve purchased our last three cars from them.

Sep 10, 2022

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They always treat me with respect and as a valuable

They always treat me with respect and as a valuable customer. They are friendly and do the job right.

Aug 30, 2022

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Although the state safety and emissions inspections took

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.

Aug 12, 2022

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Service was completed on time.

Service was completed on time. The service tech was understanding of my needs. No hassle.

Jul 27, 2022

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This was my first service visit to this dealership.

This was my first service visit to this dealership. My vehicle will now always be serviced here.

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Paul Nettler

Paul Nettler

Service Adviser
Recent Reviews

Oct 03, 2022

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Parts ordered arrived quickly.

Parts ordered arrived quickly. Got my truck in on time, and they finished earlier than I was quoted. Waiting area was nice enough for me to work remotely. An altogether painless and pleasant experience.

Sep 09, 2022

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Bob Holliday my sales person was amazing.

Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim

Aug 30, 2022

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Although the state safety and emissions inspections took

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.

Jul 17, 2022

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As a retired mechanic myself, i am very picky who I trust

As a retired mechanic myself, i am very picky who I trust with my vehicle. Pappas Toyota is one such place I trust. They are always very thorough, they explain everything before they start and everything they find after the service. I would trust no one else with my cars.

Apr 14, 2022

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I am extremely grateful that Pappas Toyota got our car in

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price.

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Tim Regan

Tim Regan

Sales Manager
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Dealership Experience 34 years 7 months
Industry Experience 38 years 3 months
Recent Reviews

Jul 10, 2022

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Friend.

Friend.y staff fast and efficient service and also dealing with parts and finance dept

Feb 10, 2021

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We shop at dealerships where we have relationships. Thank...

We shop at dealerships where we have relationships. Thank you Tim, you have made my wife happy. I will give you another chance I a few years

Oct 13, 2020

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Tim quickly found the truck I wanted. He communicated...

Tim quickly found the truck I wanted. He communicated with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great experience at Pappas.

Sep 05, 2020

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Tim was an amazing salesman! Treated me like family when...

Tim was an amazing salesman! Treated me like family when a different dealer didn’t! They will definitely have a repeat customer for life! Dad already said he’ll buy his next truck there!

Jun 21, 2020

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Tim was a great salesman not pushy, very knowledgeable,...

Tim was a great salesman not pushy, very knowledgeable, and easy to talk to. Tim took the time to listen and show us every car we were interested in.

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Alex Wallut

Alex Wallut

Sales Manager
Recent Reviews

Nov 10, 2022

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Friendly, fast & reliable service.

Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.

Oct 03, 2022

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I have now purchased 3 vehicles from Pappas Toyota over

I have now purchased 3 vehicles from Pappas Toyota over the last 12 years. This time, my sales associate was Isabel Vargas. I wound up having to wait three months for Toyota to fulfill the ordered vehicle, but Isabel kept me informed as much as possible along the way.

Mar 16, 2022

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Truly one of the best car buying experience we have ever

Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!

Jul 19, 2021

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Isabel was amazing. We found ourselves in an odd...

Isabel was amazing. We found ourselves in an odd situation when we needed to buy a new minivan. Isabel was patient, courteous, very helpful when questions needed answered. The rest of the team was just a helpful when I needed more info on my trade. I highly recommend Pappas and Isabel. She and the team there made my purchase seamless. I never felt pressured or that they were trying to get more out of me than I wanted. In fact, just the opposite. I felt they were truly trying to get my needs met. Thank you Isabel!

Apr 26, 2021

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We purchased a used Sienna this week. The battery was...

We purchased a used Sienna this week. The battery was dead the morning after we purchased it. Upon inspection, the battery was totally corroded and had a bad cell. It wouldn't even start to get us to the dealership. It must have been the original battery. We bought a brand new one and they reimbursed us fully. What frustrated us was that the engine was spotless, so someone had been under the hood. Our bad that we didn't look under the hood. I just hope there are no more surprises.

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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
Recent Reviews

Aug 27, 2021

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I recently traded my 2016 RAV4 in for a 2018 Highlander....

I recently traded my 2016 RAV4 in for a 2018 Highlander. The salesman, Dakota, was great. We are very happy with our purchase. Thanks for everything.

Mar 05, 2021

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Dakota was awesome and made the buying process simple and...

Dakota was awesome and made the buying process simple and painless! Best sales person I’ve dealt with in a long time! Keep it up!

Jan 09, 2021

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Everything was pretty smooth and as expected. I did feel...

Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase

Nov 27, 2020

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I knew what what I wanted, saw it on line, called to...

I knew what what I wanted, saw it on line, called to verify it was still available and Dakota was the lucky one to take my call. My vehicle was stolen and I wanted the same vehicle and they had it! Dakota was great! Even offered to follow me home so I didn’t have to come back for it! Jamie was awesome and had everything ready to go for me when I came back later that day! Easy transaction! Thank you both for making the process go smoothly!

Nov 05, 2020

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I started working with Dee and she could not be present...

I started working with Dee and she could not be present for my scheduled browsing of a few vehicles so She paired me up with Dakota. He was very laid back, I didn’t feel rushed, pressured, or like any of my questions seemed ignorant. He was very easy to Get along with I felt as if I was visiting with someone from my inner circle of friends. He looked super young, I had thought he had just started working there but to my surprise he had been there for quite some time. Definitely someone who has life in there step and full of knowledge.

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Joseph Herman

Joseph Herman

Sales & Leasing
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Dealership Experience 5 years 4 months
Industry Experience 6 years 3 months
Joe has been in the car industry for a few years after working several years in the cell phone industry. Joe is a huge sports fan and one the main reasons he choose working in the car industry is so he can watch football on Sundays when they aren't allowed to sell cars. He is an avid Cardinals, Blues and New England Patriots fan.
Recent Reviews

Oct 04, 2022

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This dealership is the only dealership that I have dealt

This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.

Sep 07, 2022

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Well as much as i like toyota i had to buy a used car

Well as much as i like toyota i had to buy a used car from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some kind of carpet bugs that bit us and got on my clothes, the manager told me he would work with me in getting another car , so we bought a 2016 Nissan rogue SV, very nice car, so we took it home then for a long drive , it started smelling like rotten eggs, i was furious, i called and the general manager promised to fix it, he did have it fixed , but he also promised to get us an owner's manual for it, that has been a couple weeks ago , and we still have not been able to register it because they have not sent us the title as yet either So I have no true records of its being serviced just what was reported to car fax. Which is iffy at best .The sales man did not cover any of the addons, i still have no idea how to use most of the buttons,and how to do this or that , i have had to guess how to turn on the wipers and headlights i had to figure how to program the navigation and sirus and the bluetooth ,still have no idea how to open the skylight , but i did figure out how to use the key bob to open and close the tail gate , So as much as i like toyota and believe me i have had many toyotas since my first toyota hilux that i bought brand new with 14 miles on it for $ 2,175. and change In April of 1970.I have to give the dealership a below average rating . You read it right 2 thousand 1 hundred and 75 dollars , Loved that little truck, it was like a little mule it went where jeeps could only hope to go .

Mar 11, 2022

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We have purchased all of our vehicles at Pappas Toyota

We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.

Feb 20, 2021

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Bought my 2019 Tacoma here. Talked beforehand on pricing....

Bought my 2019 Tacoma here. Talked beforehand on pricing. Had an updated price from other dealer that they matched. No hassle, didn't try to force anything extra on the sale.

Sep 15, 2020

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Joe was very helpful when it came to buying my truck. he...

Joe was very helpful when it came to buying my truck. he made every step easy and made the process of buying a new car easy.

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Chris Brower

Chris Brower

Sales
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Industry Experience 7 years
Recent Reviews

Sep 16, 2021

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The team at Pappas Toyota was great. Thanks guys for...

The team at Pappas Toyota was great. Thanks guys for getting me in my newer car!

Jun 29, 2021

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Chris, Tony, and Brett made this process quick and easy....

Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!

Jun 19, 2021

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We had an amazing experience at this dealership. Our...

We had an amazing experience at this dealership. Our salesman Chris Brower was great and so was Jamie Pringle who handled the finance side. I would highly recommend Chris for anyone looking for a car.

Jun 06, 2021

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The services provided were nothing less than magnificent,...

The services provided were nothing less than magnificent, I was able to turn a struggling situation into a new start, thank you for your help

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

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Glenn Ritter

Glenn Ritter

Sales Manager
Recent Reviews

Dec 15, 2020

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Sam was eager to help me find the perfect vehicle and...

Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

May 03, 2020

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Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Feb 05, 2020

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great service & great pricing

Ryan performed perfectly. Start to Finish. Very responsive to every question. Ordered exact vehicle that I was looking for and gave me price that I couldn't pass up! Highly recommend Ryan to anyone looking for great vehicle pricing and wonderful service!

Jan 09, 2020

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Our third Toyota

Dave was a great salesman. There was no pressure, we test drove two Tacoma’s, he gave us a price, discussed & came back 2 days later & bought the truck. He is easy to work with, knowledgeable about vehicles, and good at what he does. This is our third vehicle purchased from Pappas.

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Bryan Kerner

Bryan Kerner

Parts Manager
Bryan has spent several years in our sales & leasing department giving him a great understanding of all the departmental responsibilities. Bryan is married and has 1 son. Loves outdoor activities including white water rafting, camping fishing, and amateur baseball.
Recent Reviews

Nov 01, 2022

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this dealership employs great people like David and I do

this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary

Jul 10, 2022

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Friend.

Friend.y staff fast and efficient service and also dealing with parts and finance dept

Dec 09, 2021

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Pappas Toyota is a first class dealership with first...

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!

Aug 27, 2020

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Missed the person who brings sodas around, it was really...

Missed the person who brings sodas around, it was really hot that afternoon, and thought I would just wait until I arrived there for my car service as usually when you are waiting the gal gives out drinks and snacks, I was thirsty.

Jul 11, 2020

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professional service

I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and for service. I am continually amazed every time I visit with the professionalism and kindness of the employees. They deserve 5+ stars! Thank You Pappas!

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Drew Lowry

Drew Lowry

Assistant Service Manager
Dealership Experience 14 years 10 months
Industry Experience 15 years 10 months
Have 2 great Danes and one baby girl, been with Toyota for a long while.
Recent Reviews

Nov 23, 2022

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Always honest, always fair!

Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint.

Aug 30, 2022

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Although the state safety and emissions inspections took

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.

May 26, 2022

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Easy online scheduling, fast & excellent service!

Easy online scheduling, fast & excellent service! Service agent even offered me a $10 coupon for the oil change!!!!

May 03, 2022

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Always top notch service at Pappas Toyota.

Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend.

Apr 19, 2022

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I have used Pappas Toyota for all work on my 2007 RAV4

I have used Pappas Toyota for all work on my 2007 RAV4 since we moved to the area six years ago and they have always done a good job. This last visit was also quite good. Drew went the extra mile to find some coupons to help offset the necessary repairs. I have never felt pressured to do unnecessary repairs and like that all my maintenance history is in their system so they can let me know when important service is needed. My car still runs like the day I bought it and I will be using Pappas to help me keep it going another 15 years.

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Bob Holliday

Bob Holliday

Salesperson
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Industry Experience 24 years 6 months
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Sep 09, 2022

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Bob Holliday my sales person was amazing.

Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim

Mar 16, 2022

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Truly one of the best car buying experience we have ever

Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!

Aug 03, 2020

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After my great experience with Doc during the first...

After my great experience with Doc during the first process of my car buying experience I had the pleasure of working with Brett Bales in finance. He was very thorough with every aspect of the finance process and was so easy going guess that’s why they call him easy. Thanks again Brett your friend Josh.

Jul 24, 2020

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Bob was very helpful. He made sure my new truck was...

Bob was very helpful. He made sure my new truck was properly cleaned and ready to go. Before I left, he made sure I understood how to use all my new “knobs” and helped me pair my phone.

Jul 08, 2020

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Bob was so nice and helped me find the car that I...

Bob was so nice and helped me find the car that I absolutely love! 10/10 recommended going to him! He was so helpful on explaining what everything means and showing all the features of the car.

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Mike Pappas

Mike Pappas

V.P.
Dealership Experience 12 years
Industry Experience 12 years
I'm a third generation automotive professional within my family. I strive to implement the technologies and advancements of today into the automotive buying process and hope to make this transaction as convenient for you as possible.
Recent Reviews

Oct 26, 2022

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Frank Walsh is the friendliest person at Tom Pappas

Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!

Nov 20, 2020

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Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Jul 17, 2018

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You guys rock

My experience with Mark was outstanding. I sent them an email Sunday night and Monday morning they called to set up an appointment and actually had the truck I was looking at ready for me when I got there. I really feel like Mark went above and beyond any salesman I have ever dealt with. Even when other customers were calling him and demanding his time, he made sure he constantly checked on us even while we were waiting for the finance guy to finish up our paperwork. It was the first time in my almost 30 years of buying cars from dealers, that I felt like I was more than just another sale. Thank you Pappas Toyota and Mark for your great service and outstanding experience. You have earned repeat customers

Jan 02, 2018

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Why buy any where else!

This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer

Dec 11, 2015

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Used Car Buying Experience

My experience at Pappas Toyota was nothing but outstanding. These days you don’t get service like you used to, but that’s not the case at Pappas Toyota. Everyone from the receptionist, sale reps, and finance department were the best. Everyone was very nice, welcoming, warm and friendly. Mike Pappas was excellent to work with, very accommodating and answered all my questions. If any one is looking for a used or new vehicle I highly recommend choosing Pappas Toyota first. Pappas Toyota made the experience of buying a used Truck very enjoyable

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Shay Pritchett

Shay Pritchett

Sales
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Dealership Experience 2 years
Recent Reviews

Jul 17, 2022

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Shay and Isabel were great to work with from start to

Shay and Isabel were great to work with from start to finish and very accommodating! I was out of town for work when the car arrived and they held it for me all the way until I was able to come in and pick it up when they could have just as easily sold it in todays market. Now that’s what I call amazing customer service! Mike in financing was great to work with also! Super happy that we went with Pappas for our vehicle.

May 10, 2022

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First time customer, my wife and I purchased a new

First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!

Dec 28, 2021

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Shay, a cool young agent in a car dealer, he has a good...

Shay, a cool young agent in a car dealer, he has a good future, if a smart senior manager or smart management understands this, in the summer of 2021 I bought a 2016 Dodge Grand Caravan through him and while I'm happy with him, the only thing is that during the first month I had a problem with the battery, it turned out to be many years older than my car, this is the fault of the car dealer's management that slipped me an old battery, I wrote to your management a letter about replacing the battery, but the main boss of the car dealer Tom Pappas Toyota unreasonably refused me and I was forced to buy its for 180 dollars, this is not very good for such a respectable and large company, which exchanges for such little things in the amount of 180 dollars, it is ridiculous and sorry for the main boss of the auto dealer Tom Pappas Toyota in St Peters, who does not meet his customers halfway !!! And on the basis of this, in the future I do not want to buy anything from this company precisely because of this annoying little thing, and I warn other potential buyers about such pettiness and injustice of the main boss! And Shay is great, he tried to do everything right, but he is not the boss yet and he is the boss, I am sure that he will not allow such mistakes in his work !!!

Dec 10, 2021

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Shay sold us our 1st car from Pappas in April 2021 which...

Shay sold us our 1st car from Pappas in April 2021 which was a great experience. So in November, when we needed to get a 2nd car, Shay was the first person we called. We decided on a 2022 RAV4 which Pappas was able to get in 3 weeks. Shay was very helpful and knowledgeable. We appreciated everything he did.

May 07, 2021

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Great dealership. Fourth car we have bought at Pappass....

Great dealership. Fourth car we have bought at Pappass. Love the service dept. Good deal and pleasant people. I always want to buy future cars from Pappas

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Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
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Jun 22, 2022

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Getting an appointment was easy.

Getting an appointment was easy. Quick and easy to work with! I will always own a Toyota.

Mar 10, 2022

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Friendly, fast and professional service.

Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.

Dec 18, 2012

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I was involved in a car accident. I was at the...

I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!

Jan 26, 2012

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I needed a dent in the door of my Rav4 repaired. Rob gave...

I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.

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