Staff
Finance
Brett Bales
Sales and Leasing Consultant
Mike Weaver
Finance manager
Steve Helmich
Salesperson
Bob Holliday
Finance Manager
Sales
Frank "The Tank" Walsh
Sales, Purchasing/ Fleet Manager
Isabel Vargas
Salesperson
Mike Wagner
Sales and Leasing Consultant
Barry Brash
Salesperson
David Dubois
Sales and Leasing Consultant
Tony Overkamp
Sales and Leasing Consultant
Tim Scanlan
Sales
Tim Regan
Sales Manager
Dakota Maurer
Sales and Leasing Consultant
Joseph Herman
Sales & Leasing
Shay Pritchett
Sales
Neil Smith
Sales
Service
Pat Ragan
Service Advisor
Gino Micallef
Service Advisor
Chris Bank
Service Advisor
Darin Rigby
Service Advisor
Anthony Badalamenti
Service Advisor
Dave Shore
Service Advisor
Kyle Albrecht
Service Manager
Paul Nettler
Service Adviser
Drew Lowry
Assistant Service Manager
Ben Glover
Service Advisor
Management
Angelo Bezzole
General Manager
Alex Wallut
Sales Manager
Glenn Ritter
Sales Manager
Mike Pappas
Dealer
Parts
Bryan Kerner
Parts Manager
Collision Center
Robbie Callahan
Collision and BodyShop Manager
Brett Bales
Sales and Leasing Consultant
Nov 06, 2023
Shay was an awesome and very passionate salesman who
Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas.
Oct 11, 2023
I've purchased multiple cars from Pappas Toyota.
I've purchased multiple cars from Pappas Toyota. Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goes the extra mile to make sure you get the best rate and loan length you are looking for and won't stop until you are satisfied. Brett Bales and Dakota Maurer are the reason I am a repeat customer at Pappas Toyota.
May 01, 2023
When I purchased my RAV4 from Pappas Toyota in 2020, I
When I purchased my RAV4 from Pappas Toyota in 2020, I was very impressed by the customer service from both the sales and finance teams. I specifically would like to give a shout out to Brett Bales. He patiently walked me through the initial financing process, and when I called him today (nearly three years later) with some questions, he was just as friendly and helpful!
Oct 25, 2022
Dealership typically has good quality used cars.
Dealership typically has good quality used cars. Don’t expect to negotiate price. 2nd car I’ve bought and just trying to negotiate to a fair market price with the sales manager is impossible. Couldn’t even get new wipers or a couple hundred of for the steering wheel fabric coming apart. However, Isabel and Brett are rockstars. I never have an issue with them. They’re friendly, personable, knowledgeable and overall great to be around. I just have the issue with sales managers.
Oct 05, 2022
So impressed with the professionalism and courtesy in
So impressed with the professionalism and courtesy in every aspect of purchasing a used car there. Quite a contrast from our experience with a dealership just across the highway! We appreciated the care that was taken to make sure our car was in tiptop shape before releasing it to us to purchase. We were pleasantly surprised to find that our car also came with a limited warranty, since we had never had that experience purchasing used cars in the past. Our interactions with Isabel were enjoyable and low key. She was pleasant and friendly, seemed to enjoy her job, and we felt like she really cared about us and did her best to make our experience the best it could be! She was great about communicating with us, keeping us updated about what was happening with the car when it was in the shop and arranging for us to come pick it up. This was our first time doing business with Pappas, and if we’re ever in the market for a Toyota again, they will be our first stop - and we’ll ask for Isabel!! Oh, and we are LOVING our gently used 2014 Toyota Venza!
Frank "The Tank" Walsh
Sales, Purchasing/ Fleet Manager
Aug 30, 2023
just purchased a 23 forerunner, he made things so easy
just purchased a 23 forerunner, he made things so easy and quick. held the car for a day while we worked out the kinks. great salesperson and explained everything and got everything done in a very short time.
Oct 26, 2022
Frank is great to work with!
Frank is great to work with! He is very professional and works hard to make purchasing a vehicle easy!
Oct 26, 2022
I am always impressed at the level of professionalism at
I am always impressed at the level of professionalism at Papas Toyota! Frank(the tank)Walsh is a consummate professional and stands out as a leader in a dealership packed with top notch salesman! I will continue to use Papas Toyota and Frank as my go to for quality cars and Trustworthy service!
Oct 26, 2022
Great place with great customer service whether you’re
Great place with great customer service whether you’re looking for a new car or needing service repairs!
Oct 26, 2022
Frank Walsh is the friendliest person at Tom Pappas
Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!
Pat Ragan
Service Advisor
Nov 09, 2023
I am always treated like I am the most important
I am always treated like I am the most important customer. My vehicle is kept maintained at a comparable price and service is easy to do business with.
Sep 05, 2023
Much more knowledgeable than the last two places I went
Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere
Aug 29, 2023
Tim Regan did a great job providing options to actually
Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!
Aug 11, 2023
Every time we bring our vehicle in for service, Patrick,
Every time we bring our vehicle in for service, Patrick, Ben and Anthony has been awesome to work with, they are very professional and courteous and good communicators, I like talking to them just as much I do bringing my car in for service, they are a great asset to Pappas!!
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Mike Weaver
Finance manager
Nov 06, 2023
Shay was an awesome and very passionate salesman who
Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas.
Oct 17, 2023
We recently purchased a 2023 Highlander & the entire
We recently purchased a 2023 Highlander & the entire experience was amazing. I will highly recommend this company, our salesman, finance department and all the staff that we came in contact with, with high regards. Thank you Pappas Toyota & be assured that you have our loyalty forever.
May 04, 2023
Barry did an excellent job handling A new car that I
Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!
Oct 04, 2022
This dealership is the only dealership that I have dealt
This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.
Jul 17, 2022
Shay and Isabel were great to work with from start to
Shay and Isabel were great to work with from start to finish and very accommodating! I was out of town for work when the car arrived and they held it for me all the way until I was able to come in and pick it up when they could have just as easily sold it in todays market. Now that’s what I call amazing customer service! Mike in financing was great to work with also! Super happy that we went with Pappas for our vehicle.
Gino Micallef
Service Advisor
Sep 05, 2023
Much more knowledgeable than the last two places I went
Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Feb 22, 2023
I use to work at my father-in-laws dealership back in the
I use to work at my father-in-laws dealership back in the day in the service department and I was good at my job, however your staff service to their customers is next level. Thank you, this is how customer use to be and still is at Pappas!
Nov 23, 2022
Always honest, always fair!
Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint.
Nov 06, 2022
I went in for 3 things 2 of which I figured would be
I went in for 3 things 2 of which I figured would be covered by my warranty and left getting none of it done. The main reason I went in was for a tune which they only told me they wouldn't do after the $100 service charge. The speedometer also was off but they said they wouldn't fix it unless it was over 5% off which 4mph at 50mph is over 5%. Overall I felt scammed since everything I asked for had a reason they couldn't do it after I already paid.
Chris Bank
Service Advisor
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Jul 25, 2023
Great service.
Great service. Have bought three CRVs from this dealership. Service appointments are always on time and friendly
May 30, 2023
Excellent, reliable service.
Excellent, reliable service. They've been the sole service provider for all of our vehicles for decades, and have always done a great job. Our 31-year old Toyota Previa minivan is still going strong with over 333,000 miles on her! And our two Priuses (Prii?) are each well over 240,000 under Pappas' great care!
May 12, 2023
I appreciate the fast, friendly and knowledgeable service
I appreciate the fast, friendly and knowledgeable service that I receive as well as a clean waiting room, coffee ect... It is also nice to have a friendly service advisor like Mr. Chris Bank and all of the rest of the staff that are top notch and including the excellent Service Technicians! I drive out of my way to go here and will continue to do so!!
Feb 22, 2023
I use to work at my father-in-laws dealership back in the
I use to work at my father-in-laws dealership back in the day in the service department and I was good at my job, however your staff service to their customers is next level. Thank you, this is how customer use to be and still is at Pappas!
Steve Helmich
Salesperson
Nov 10, 2023
Working with Steve was like talking to a friend!
Working with Steve was like talking to a friend! My family and I had a lot of questions, and he took a lot of time with us, and answered each one of them. Although we couldn’t find the exact car that day, Steve was able to find a better one for me that will be delivered soon. We tell everyone how happy we were with our service. Thanks, Steve, for doing such a great job!
Oct 24, 2022
By far the best dealership ever to work with.
By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.
Sep 29, 2022
Great experience overall.
Great experience overall. Isabel was easy to work with and she communicated with me throughout the whole process so it was as painless as possible.
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
Apr 12, 2022
Isabel and Steve were great!
Isabel and Steve were great! They helped me out with what started off extremely stressful (no fault of theirs). In the end I was able to walk away with a beautiful car and a great deal. You guys rock!
Darin Rigby
Service Advisor
Sep 05, 2023
Much more knowledgeable than the last two places I went
Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Jul 02, 2023
Very friendly and professional, explains what maintenance
Very friendly and professional, explains what maintenance is needed and why, fair pricing, clean and comfortable waiting room
Jun 22, 2023
Kept me up dated on the work being done to my car, as we
Kept me up dated on the work being done to my car, as we did have to wait for add'l parts., but was well informed of the delay and why
Dec 30, 2022
Was in need of new tires and received quick, courteous,
Was in need of new tires and received quick, courteous, and friendly service by Darin and the greeters in the service department. I love Pappas Toyota! Everyone is so friendly and helpful.
Isabel Vargas
Salesperson
Jul 17, 2023
Isabel and team did a great job making us feel at home
Isabel and team did a great job making us feel at home and she was thoughtful every step of the way
Oct 25, 2022
Dealership typically has good quality used cars.
Dealership typically has good quality used cars. Don’t expect to negotiate price. 2nd car I’ve bought and just trying to negotiate to a fair market price with the sales manager is impossible. Couldn’t even get new wipers or a couple hundred of for the steering wheel fabric coming apart. However, Isabel and Brett are rockstars. I never have an issue with them. They’re friendly, personable, knowledgeable and overall great to be around. I just have the issue with sales managers.
Oct 05, 2022
So impressed with the professionalism and courtesy in
So impressed with the professionalism and courtesy in every aspect of purchasing a used car there. Quite a contrast from our experience with a dealership just across the highway! We appreciated the care that was taken to make sure our car was in tiptop shape before releasing it to us to purchase. We were pleasantly surprised to find that our car also came with a limited warranty, since we had never had that experience purchasing used cars in the past. Our interactions with Isabel were enjoyable and low key. She was pleasant and friendly, seemed to enjoy her job, and we felt like she really cared about us and did her best to make our experience the best it could be! She was great about communicating with us, keeping us updated about what was happening with the car when it was in the shop and arranging for us to come pick it up. This was our first time doing business with Pappas, and if we’re ever in the market for a Toyota again, they will be our first stop - and we’ll ask for Isabel!! Oh, and we are LOVING our gently used 2014 Toyota Venza!
Oct 03, 2022
I have now purchased 3 vehicles from Pappas Toyota over
I have now purchased 3 vehicles from Pappas Toyota over the last 12 years. This time, my sales associate was Isabel Vargas. I wound up having to wait three months for Toyota to fulfill the ordered vehicle, but Isabel kept me informed as much as possible along the way.
Sep 29, 2022
Great experience overall.
Great experience overall. Isabel was easy to work with and she communicated with me throughout the whole process so it was as painless as possible.
Anthony Badalamenti
Service Advisor
Aug 11, 2023
Every time we bring our vehicle in for service, Patrick,
Every time we bring our vehicle in for service, Patrick, Ben and Anthony has been awesome to work with, they are very professional and courteous and good communicators, I like talking to them just as much I do bringing my car in for service, they are a great asset to Pappas!!
Aug 02, 2023
Clean honest cheerful professional.
Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years.
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Jun 04, 2023
I've been coming to Pappas for decades to with purchase
I've been coming to Pappas for decades to with purchase or for service on my vehicles. They are wonderful in every aspect of customer service. I trust sales and service staff. They seem to make sure every customer feels like they are valued and the most important person there. Visit if you are looking for an excellent dealership!!!
May 31, 2023
I am never disappointed when I bring my car to Pappas
I am never disappointed when I bring my car to Pappas Toyota. They are always friendly and give high,quality service.
Dave Shore
Service Advisor
Aug 11, 2023
The staff was helpful and courteous I am always able to
The staff was helpful and courteous I am always able to easily schedule an appointment
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Jun 20, 2023
Great service very helpful I'm disabled and worked with
Great service very helpful I'm disabled and worked with them for14 yrs they give fantastic to me n my Toyotas over the yrs
May 19, 2023
Made appointment online for emissions inspection and got
Made appointment online for emissions inspection and got a confirmation immediately. I was in and out in 25 minutes.
Apr 28, 2023
Papas performed my scheduled service on time and as
Papas performed my scheduled service on time and as quoted. Service writer was professional. Well done1
Mike Wagner
Sales and Leasing Consultant
Apr 17, 2023
Mike sold me a Highlander.
Mike sold me a Highlander. He was very nice and professional When I come in for an oil change he always comes by and says hello and asks me how things are going.
Apr 16, 2023
We have been going to Mike Wagner over 20 years at
We have been going to Mike Wagner over 20 years at Pappas. He is the most honest salesman and we enjoy working with him.
Apr 15, 2023
Great dealership- knowledgeable- helpful- great customer
Great dealership- knowledgeable- helpful- great customer support and great experience. They took their time and helped us understand everything.
Apr 15, 2023
I've bought my last three cars from Pappas and Mike
I've bought my last three cars from Pappas and Mike Wagner is always my salesman. Very professional and fun guy to do business with. He always explains things where I can understand it and always helpful. Mike always goes the extra mile to make me feel welcome when I come to Pappas. I'll always buy my vehicles from Mike. And I've referred friends and family to Mike also. 👍👍
Apr 15, 2023
I've bought a couple cars now from Mike.
I've bought a couple cars now from Mike. Always a great experience, I'll be back asking for Mike when I need another.
Angelo Bezzole
General Manager
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
Nov 10, 2022
Friendly, fast & reliable service.
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.
Mar 19, 2022
This GM is dick head , I bought 10 cars from this
This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership
Nov 22, 2021
I will never be back. Went to Lou fusz got $9800 more on...
I will never be back. Went to Lou fusz got $9800 more on my trade. Also I work for Toyota. I get a nice discount. I ordered the car in July its now end of November before the car even came in. They now refused to give me my Toyota employee discount. After I already put money down. Months ago. I had sold my current car an hour before, without knowing this bc they did not inform me. Now I'm without a car for a few days until our new one comes in, from Lou Fusz. I will inform all my coworkers at TMMM about this as well. Go to Lou fusz toyota. Give them their deserved 5 star review. My sales woman did her job alright. She was stuck as the middle man.
Oct 27, 2021
Easy to work with and have your needs met. My family has...
Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great.
Kyle Albrecht
Service Manager
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Jun 20, 2023
Great service very helpful I'm disabled and worked with
Great service very helpful I'm disabled and worked with them for14 yrs they give fantastic to me n my Toyotas over the yrs
Jun 05, 2023
Always perfect service at Pappas Toyota.
Always perfect service at Pappas Toyota. Friendly staff, fast service, reasonably priced. Highly recommend dealership.
Jun 04, 2023
I've been coming to Pappas for decades to with purchase
I've been coming to Pappas for decades to with purchase or for service on my vehicles. They are wonderful in every aspect of customer service. I trust sales and service staff. They seem to make sure every customer feels like they are valued and the most important person there. Visit if you are looking for an excellent dealership!!!
Jan 05, 2023
Great dealership.
Great dealership. Always fast and friendly service. We have always enjoyed working with them! Thanks.
Barry Brash
Salesperson
Nov 22, 2023
If you are looking to buy a new or used car Barry Brash
If you are looking to buy a new or used car Barry Brash is the salesperson that you need. Not only personable (a humble big personality), his product knowledge is off the charts. We purchased a new 2024 Grand Highlander Hybrid Max Platinum he was spot on the delivery week on a SUV that is highly allocated. On delivery day he had a large red bow on the hood! He then meticulously went over the ins and outs of this awesome SUV. During the entire process he communicated often and always answered the phone if we had a question, and then he took the time to carefully and completely answer our questions. He is the “Man”!!!
Oct 17, 2023
We recently purchased a 2023 Highlander & the entire
We recently purchased a 2023 Highlander & the entire experience was amazing. I will highly recommend this company, our salesman, finance department and all the staff that we came in contact with, with high regards. Thank you Pappas Toyota & be assured that you have our loyalty forever.
May 04, 2023
Barry did an excellent job handling A new car that I
Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!
Jun 08, 2022
Completed the vehicle service (oil change, tire rotation
Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.
Mar 21, 2022
Barry Brash is the best and most knowledgeable Toyota
Barry Brash is the best and most knowledgeable Toyota salesperson I've ever dealt with. His knowledge of the brand is simply unmatched by any other sales person I've met. I've known Barry for 20 years and he's sold everyone in my family cars. I just purchased my 7th vehicle from Barry on (3/18/22). I tasked Barry with finding me a fuel-efficient vehicle as I drive a lot for my job, but it needed to have a decent size storage area/trunk, blind spot monitor, satellite radio, rear cross traffic, and parking assist. We settled on a Toyota Prius LE and Barry called me as soon he knew it was coming in and I immediately put a deposit down on the vehicle and I picked it up on 3/18/22. If you are in the market for a new or used car- Barry Brash is fantastic to deal with, he's super transparent about the entire process, and has a great sense of humor. Thanks Barry for all your efforts! BTW- Mike Weaver in finance was great to deal with as well. He was very knowledgeable and a genuine person. Thanks Mike for all your efforts!
David Dubois
Sales and Leasing Consultant
Nov 03, 2023
Our experience with salesman Dave Dubois was seamless.
Our experience with salesman Dave Dubois was seamless. He had great product knowledge, answered all of our questions and made our purchase easy.
Oct 17, 2023
We recently purchased a 2023 Highlander & the entire
We recently purchased a 2023 Highlander & the entire experience was amazing. I will highly recommend this company, our salesman, finance department and all the staff that we came in contact with, with high regards. Thank you Pappas Toyota & be assured that you have our loyalty forever.
Nov 01, 2022
this dealership employs great people like David and I do
this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
May 10, 2022
First time customer, my wife and I purchased a new
First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!
Tony Overkamp
Sales and Leasing Consultant
Jun 09, 2023
Tony is awesome to work with.
Tony is awesome to work with. This is the fourth Highlander he has helped us with.
Jan 27, 2023
Tony Overkamp is a Superstar Salesman with Tom Pappas
Tony Overkamp is a Superstar Salesman with Tom Pappas Toyota. I have purchased 6 cars from Tony and every time I am amazed at the service given from Tony. Although all sales people at Tom Pappas seem to have the "CARE" attitude. I recommend Tony Overkamp to anyone looking to purchase a car. Tony would rather know that he has gained your trust than to make a dollar. With this attitude is why I keep going back to Tony and Tom Pappas. GREAT JOB TONY OVERKAMP!!!!! You would have earned 10 stars if I could have given 10. Thank you for everything. Mary Ponder
Dec 09, 2021
Pappas Toyota is a first class dealership with first...
Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!
Jun 29, 2021
Chris, Tony, and Brett made this process quick and easy....
Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!
May 14, 2021
This was my second buy from Pappas and my very first...
This was my second buy from Pappas and my very first brand new car. They were so helpful in getting me the best deal on the car I wanted. Two of my kids have also bought multiple vehicles thru Pappas and it is always a great experience. Not pushy and they listen to what you want and respect your budget. I am definitely a lifetime costumer. Special thanks to Tony Overkamp and Jamie Pringle!
Paul Nettler
Service Adviser
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Oct 03, 2022
Parts ordered arrived quickly.
Parts ordered arrived quickly. Got my truck in on time, and they finished earlier than I was quoted. Waiting area was nice enough for me to work remotely. An altogether painless and pleasant experience.
Sep 09, 2022
Bob Holliday my sales person was amazing.
Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim
Aug 30, 2022
Although the state safety and emissions inspections took
Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.
Tim Scanlan
Sales
Oct 24, 2022
By far the best dealership ever to work with.
By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.
Jun 20, 2021
It’s always a pleasure to work with a friendly,...
It’s always a pleasure to work with a friendly, knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you.
Feb 11, 2021
Purchased a new Tacoma from Pappas in late January 2021....
Purchased a new Tacoma from Pappas in late January 2021. It was extremely difficult to get information from them in a timely manner. I finally got details of the modifications days after requesting them. Salesman Tim Scanlan has stopped communication now that the sale is complete. I thought Dee was my salesperson because she was the only one providing the information I was requesting. Overall not a good experience compared to other Toyota dealers I have dealt with in the past.
Oct 24, 2020
Pappas Toyota is great. This is the second previously...
Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.
Oct 21, 2020
Tim made my purchase process very simple and enjoyable....
Tim made my purchase process very simple and enjoyable. He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this most recent great experience will keep me coming back for years to come! Thank you again Tim for great service!
Alex Wallut
Sales Manager
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
May 04, 2023
Barry did an excellent job handling A new car that I
Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!
Nov 10, 2022
Friendly, fast & reliable service.
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.
Oct 03, 2022
I have now purchased 3 vehicles from Pappas Toyota over
I have now purchased 3 vehicles from Pappas Toyota over the last 12 years. This time, my sales associate was Isabel Vargas. I wound up having to wait three months for Toyota to fulfill the ordered vehicle, but Isabel kept me informed as much as possible along the way.
Mar 16, 2022
Truly one of the best car buying experience we have ever
Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!
Tim Regan
Sales Manager
Aug 29, 2023
Tim Regan did a great job providing options to actually
Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
Feb 10, 2021
We shop at dealerships where we have relationships. Thank...
We shop at dealerships where we have relationships. Thank you Tim, you have made my wife happy. I will give you another chance I a few years
Oct 13, 2020
Tim quickly found the truck I wanted. He communicated...
Tim quickly found the truck I wanted. He communicated with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great experience at Pappas.
Sep 05, 2020
Tim was an amazing salesman! Treated me like family when...
Tim was an amazing salesman! Treated me like family when a different dealer didn’t! They will definitely have a repeat customer for life! Dad already said he’ll buy his next truck there!
Dakota Maurer
Sales and Leasing Consultant
Oct 11, 2023
I've purchased multiple cars from Pappas Toyota.
I've purchased multiple cars from Pappas Toyota. Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goes the extra mile to make sure you get the best rate and loan length you are looking for and won't stop until you are satisfied. Brett Bales and Dakota Maurer are the reason I am a repeat customer at Pappas Toyota.
Aug 27, 2021
I recently traded my 2016 RAV4 in for a 2018 Highlander....
I recently traded my 2016 RAV4 in for a 2018 Highlander. The salesman, Dakota, was great. We are very happy with our purchase. Thanks for everything.
Mar 05, 2021
Dakota was awesome and made the buying process simple and...
Dakota was awesome and made the buying process simple and painless! Best sales person I’ve dealt with in a long time! Keep it up!
Jan 09, 2021
Everything was pretty smooth and as expected. I did feel...
Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase
Nov 27, 2020
I knew what what I wanted, saw it on line, called to...
I knew what what I wanted, saw it on line, called to verify it was still available and Dakota was the lucky one to take my call. My vehicle was stolen and I wanted the same vehicle and they had it! Dakota was great! Even offered to follow me home so I didn’t have to come back for it! Jamie was awesome and had everything ready to go for me when I came back later that day! Easy transaction! Thank you both for making the process go smoothly!
Joseph Herman
Sales & Leasing
Dec 06, 2022
I have had 5 visits with the service department and have
I have had 5 visits with the service department and have never been disappointed. The service department is always clean and the professionalism of the staff is exceptional. If I have to wait for the service, they value my time and complete the service promptly.
Oct 04, 2022
This dealership is the only dealership that I have dealt
This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.
Sep 07, 2022
Well as much as i like toyota i had to buy a used car
Well as much as i like toyota i had to buy a used car from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some kind of carpet bugs that bit us and got on my clothes, the manager told me he would work with me in getting another car , so we bought a 2016 Nissan rogue SV, very nice car, so we took it home then for a long drive , it started smelling like rotten eggs, i was furious, i called and the general manager promised to fix it, he did have it fixed , but he also promised to get us an owner's manual for it, that has been a couple weeks ago , and we still have not been able to register it because they have not sent us the title as yet either So I have no true records of its being serviced just what was reported to car fax. Which is iffy at best .The sales man did not cover any of the addons, i still have no idea how to use most of the buttons,and how to do this or that , i have had to guess how to turn on the wipers and headlights i had to figure how to program the navigation and sirus and the bluetooth ,still have no idea how to open the skylight , but i did figure out how to use the key bob to open and close the tail gate , So as much as i like toyota and believe me i have had many toyotas since my first toyota hilux that i bought brand new with 14 miles on it for $ 2,175. and change In April of 1970.I have to give the dealership a below average rating . You read it right 2 thousand 1 hundred and 75 dollars , Loved that little truck, it was like a little mule it went where jeeps could only hope to go .
Mar 11, 2022
We have purchased all of our vehicles at Pappas Toyota
We have purchased all of our vehicles at Pappas Toyota (the last 40 years). It has always been a great experience.
Feb 20, 2021
Bought my 2019 Tacoma here. Talked beforehand on pricing....
Bought my 2019 Tacoma here. Talked beforehand on pricing. Had an updated price from other dealer that they matched. No hassle, didn't try to force anything extra on the sale.
Drew Lowry
Assistant Service Manager
Sep 15, 2023
Summary of the rating is that eventually the team fixed
Summary of the rating is that eventually the team fixed my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way. I can say based on my experience this dealer’s service team will try to make sure all of your issues are taken care of when performing a repair, assuming you push back on things that don’t quite make sense. Can’t say that I’d recommend them but I do feel that if you choose them they will perform honest work and the people are very nice.
Aug 02, 2023
Clean honest cheerful professional.
Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years.
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Nov 23, 2022
Always honest, always fair!
Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint.
Aug 30, 2022
Although the state safety and emissions inspections took
Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m.
Glenn Ritter
Sales Manager
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
Dec 15, 2020
Sam was eager to help me find the perfect vehicle and...
Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!
Aug 07, 2020
Great service
Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.
May 03, 2020
Sherry's 4Runner
Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL
Feb 05, 2020
great service & great pricing
Ryan performed perfectly. Start to Finish. Very responsive to every question. Ordered exact vehicle that I was looking for and gave me price that I couldn't pass up! Highly recommend Ryan to anyone looking for great vehicle pricing and wonderful service!
Bryan Kerner
Parts Manager
Aug 29, 2023
Tim Regan did a great job providing options to actually
Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!
Jun 05, 2023
Always perfect service at Pappas Toyota.
Always perfect service at Pappas Toyota. Friendly staff, fast service, reasonably priced. Highly recommend dealership.
Nov 01, 2022
this dealership employs great people like David and I do
this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
Dec 09, 2021
Pappas Toyota is a first class dealership with first...
Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!
Bob Holliday
Finance Manager
Aug 29, 2023
Tim Regan did a great job providing options to actually
Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!
Jun 09, 2023
Tony is awesome to work with.
Tony is awesome to work with. This is the fourth Highlander he has helped us with.
Sep 09, 2022
Bob Holliday my sales person was amazing.
Bob Holliday my sales person was amazing. He did a great job selling me my 2022 tundra and give him 5 stars. Then there is you service department. I should have given them 1 star. I have been in contact with them since June 23 on a safety recall and another issue. Every time I call Paul in service he always tells me he will call me back and never does. It's always the same answer. So here we are in September and still nothing has been done. So frustrating. Sincerely, Tim
Mar 16, 2022
Truly one of the best car buying experience we have ever
Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!
Aug 03, 2020
After my great experience with Doc during the first...
After my great experience with Doc during the first process of my car buying experience I had the pleasure of working with Brett Bales in finance. He was very thorough with every aspect of the finance process and was so easy going guess that’s why they call him easy. Thanks again Brett your friend Josh.
Mike Pappas
Dealer
Nov 21, 2023
I took my 2021 Toyota Highlander in for its normal
I took my 2021 Toyota Highlander in for its normal service. Several weeks after that appointment I notice a pulse when breaking on the highway. I set up a 2nd appointment and they told me the front rotors was bad due to hard breaking and riding my break. Which I do not do either. I car was at 24772 on miles and 27 months. The dealership was not offering any help. I sent an email to Mike Pappas without any acknowledgement. I the called the Toyota hot line and set up a COMPLANT. They agreed with me that it was interesting, that the dealership just inspected the car, and everything appeared to be ok. How did the rotor go bad in two weeks. Toyota corp. is going to reimburse me for the entire cost. This is my 2nd lease and maybe my last due to not feeling the dealership was going to offer and assistance.
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
Oct 26, 2022
Frank Walsh is the friendliest person at Tom Pappas
Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!
Nov 20, 2020
Upon purchase of the truck, the dealership Pappas, and I...
Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!
Jul 17, 2018
You guys rock
My experience with Mark was outstanding. I sent them an email Sunday night and Monday morning they called to set up an appointment and actually had the truck I was looking at ready for me when I got there. I really feel like Mark went above and beyond any salesman I have ever dealt with. Even when other customers were calling him and demanding his time, he made sure he constantly checked on us even while we were waiting for the finance guy to finish up our paperwork. It was the first time in my almost 30 years of buying cars from dealers, that I felt like I was more than just another sale. Thank you Pappas Toyota and Mark for your great service and outstanding experience. You have earned repeat customers
Shay Pritchett
Sales
Nov 06, 2023
Shay was an awesome and very passionate salesman who
Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas.
Jul 17, 2022
Shay and Isabel were great to work with from start to
Shay and Isabel were great to work with from start to finish and very accommodating! I was out of town for work when the car arrived and they held it for me all the way until I was able to come in and pick it up when they could have just as easily sold it in todays market. Now that’s what I call amazing customer service! Mike in financing was great to work with also! Super happy that we went with Pappas for our vehicle.
May 10, 2022
First time customer, my wife and I purchased a new
First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!
Dec 28, 2021
Shay, a cool young agent in a car dealer, he has a good...
Shay, a cool young agent in a car dealer, he has a good future, if a smart senior manager or smart management understands this, in the summer of 2021 I bought a 2016 Dodge Grand Caravan through him and while I'm happy with him, the only thing is that during the first month I had a problem with the battery, it turned out to be many years older than my car, this is the fault of the car dealer's management that slipped me an old battery, I wrote to your management a letter about replacing the battery, but the main boss of the car dealer Tom Pappas Toyota unreasonably refused me and I was forced to buy its for 180 dollars, this is not very good for such a respectable and large company, which exchanges for such little things in the amount of 180 dollars, it is ridiculous and sorry for the main boss of the auto dealer Tom Pappas Toyota in St Peters, who does not meet his customers halfway !!! And on the basis of this, in the future I do not want to buy anything from this company precisely because of this annoying little thing, and I warn other potential buyers about such pettiness and injustice of the main boss! And Shay is great, he tried to do everything right, but he is not the boss yet and he is the boss, I am sure that he will not allow such mistakes in his work !!!
Dec 10, 2021
Shay sold us our 1st car from Pappas in April 2021 which...
Shay sold us our 1st car from Pappas in April 2021 which was a great experience. So in November, when we needed to get a 2nd car, Shay was the first person we called. We decided on a 2022 RAV4 which Pappas was able to get in 3 weeks. Shay was very helpful and knowledgeable. We appreciated everything he did.
Robbie Callahan
Collision and BodyShop Manager
Jun 22, 2022
Getting an appointment was easy.
Getting an appointment was easy. Quick and easy to work with! I will always own a Toyota.
Mar 10, 2022
Friendly, fast and professional service.
Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.
Dec 18, 2012
I was involved in a car accident. I was at the...
I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!
Jan 26, 2012
I needed a dent in the door of my Rav4 repaired. Rob gave...
I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.
Ben Glover
Service Advisor
Nov 21, 2023
I took my 2021 Toyota Highlander in for its normal
I took my 2021 Toyota Highlander in for its normal service. Several weeks after that appointment I notice a pulse when breaking on the highway. I set up a 2nd appointment and they told me the front rotors was bad due to hard breaking and riding my break. Which I do not do either. I car was at 24772 on miles and 27 months. The dealership was not offering any help. I sent an email to Mike Pappas without any acknowledgement. I the called the Toyota hot line and set up a COMPLANT. They agreed with me that it was interesting, that the dealership just inspected the car, and everything appeared to be ok. How did the rotor go bad in two weeks. Toyota corp. is going to reimburse me for the entire cost. This is my 2nd lease and maybe my last due to not feeling the dealership was going to offer and assistance.