Staff
Finance
Brett Bales
Finance Manager
Glenn Ritter
Finance Manager
Bob Holliday
Finance Manager
Management
Frank "The Tank" Walsh
Sales Manager
Angelo Bezzole
General Manager
Alex Wallut
Sales Manager
Mike Pappas
Dealer
Service
Pat Ragan
Service Advisor
Gino Micallef
Service Advisor
Darin Rigby
Service Advisor
Dave Shore
Service Advisor
Kyle Albrecht
Service Manager
Drew Lowry
Assistant Service Manager
Ben Glover
Service Advisor
Sales
Steve Helmich
Salesperson
Isabel Vargas
Salesperson
Mike Wagner
Salesperson
Barry Brash
Salesperson
David Dubois
Salesperson
Tony Overkamp
Salesperson
Tim Scanlan
Salesperson
Joseph Herman
Salesperson
Dakota Maurer
Salesperson
Shay Pritchett
Salesperson
Ryan Lauer
Sales
Jacob Fisher
Sales
Nick Lane
Sales
Jay Clark
Salesperson
Parts
Bryan Kerner
Parts Manager
Collision Center
Robbie Callahan
Collision and BodyShop Manager
Brett Bales
Finance Manager
Apr 19, 2025
Great dealership with outstanding people to work with.
Great dealership with outstanding people to work with. Jacob to excellent care of my family
Apr 16, 2025
The service was great!
The service was great! Ryan was professional and friendly! We love our van! We would highly recommend Ryan and Pappas to our family and friends!
Apr 14, 2025
I had a great experience working with Ryan!
I had a great experience working with Ryan! From the moment I walked in, he was friendly, welcoming, and true to what he says in his bio - not pushy at all. He really took the time to understand what I was looking for, and I never felt pressured or rushed throughout the process. Ryan made everything simple and straightforward, which I really appreciated. If you're looking for someone who genuinely wants to help and make your car-buying experience easy, I definitely recommend reaching out to him!
Mar 28, 2024
We worked with Isabel on purchasing a used vehicle.
We worked with Isabel on purchasing a used vehicle. We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and also we traded in a vehicle and she did an amazing job with the negotiations. Isabel and Brett made this buying experience the best we ever had at a dealership in a long time. Brett was amazing with getting us a loan at the payments we wanted with a good warranty. He explained the warranty in detail. Isabel has kept in touch with us since we made our purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle. They are the best in the business.
Mar 01, 2024
I worked with Isabel and her sales manager for less than
I worked with Isabel and her sales manager for less than a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when the car arrived. She did everything she could for me so when I went to pick up the car all I had to do was drive and sign the sales agreement. The last time I bought a car the sale took all day. Isabel, Brett and the sales manager made this buying experience the best I have ever had at a dealership. Brett was amazing with getting me a loan at the payments I wanted. He did not try to sell me anything I did not need for extra warranties. Isabel has kept in touch with me since I made my purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle.
Frank "The Tank" Walsh
Sales Manager
Feb 03, 2024
Shay Pritchett of Pappas Toyota of St.
Shay Pritchett of Pappas Toyota of St. Peters is the best. Have bought 7 cars over the past 2 decades.. always a great experience. Why we go back even though it's a 3 hour drive. And we have a Toyota dealer 10 miles away. From planning the purchase, to trade in... financing and post sake. You can't find a better employee than Shay Pritchett. Energy, customer satisfaction, great frequent updates. Never had a better salesperson. Shay is top shelf. Will be back for car number 8... having Shay is a deal maker!
Aug 31, 2023
just purchased a 23 forerunner, he made things so easy
just purchased a 23 forerunner, he made things so easy and quick. held the car for a day while we worked out the kinks. great salesperson and explained everything and got everything done in a very short time.
Oct 26, 2022
Great place with great customer service whether you’re
Great place with great customer service whether you’re looking for a new car or needing service repairs!
Oct 26, 2022
I am always impressed at the level of professionalism at
I am always impressed at the level of professionalism at Papas Toyota! Frank(the tank)Walsh is a consummate professional and stands out as a leader in a dealership packed with top notch salesman! I will continue to use Papas Toyota and Frank as my go to for quality cars and Trustworthy service!
Oct 26, 2022
Frank is great to work with!
Frank is great to work with! He is very professional and works hard to make purchasing a vehicle easy!
Pat Ragan
Service Advisor
Feb 13, 2024
Service was fast, professional and reliable.
Service was fast, professional and reliable. I had a lot of maintenance work done. Very happy with the work and the price. I recommend them.
Nov 09, 2023
I am always treated like I am the most important
I am always treated like I am the most important customer. My vehicle is kept maintained at a comparable price and service is easy to do business with.
Sep 05, 2023
Much more knowledgeable than the last two places I went
Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere
Aug 29, 2023
Tim Regan did a great job providing options to actually
Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!
Aug 11, 2023
Every time we bring our vehicle in for service, Patrick,
Every time we bring our vehicle in for service, Patrick, Ben and Anthony has been awesome to work with, they are very professional and courteous and good communicators, I like talking to them just as much I do bringing my car in for service, they are a great asset to Pappas!!
Gino Micallef
Service Advisor
Mar 14, 2024
I took my Toyota Tundra to their service department for
I took my Toyota Tundra to their service department for an oil change and tire rotation. I didn't buy my truck from them, and I'd never been in there for service before. But you would have never known because they treated me as though I had. I had a slight issue with the tires after the service (to no fault of theirs). Gino got me right back in and fixed the problem without hesitation or headache. Great experience, fair prices for the work I had done, and outstanding customer service.
Feb 22, 2024
The staff, the service, the cars .
The staff, the service, the cars ... I love everything about this dealership, which I've used since I bought my first Prius there in 2012. I can't praise this place highly enough.
Feb 21, 2024
Quality Customer Service & Professional Staff.
Quality Customer Service & Professional Staff. I will be using Pappas for all my service needs!
Sep 05, 2023
Much more knowledgeable than the last two places I went
Much more knowledgeable than the last two places I went to have my car serviced. The customer lounge makes the waiting experience more enjoyable than elsewhere
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Darin Rigby
Service Advisor
Apr 06, 2024
Wonderful staff, quick service.
Wonderful staff, quick service. Pleasure getting car repaired and maintained at Pappas Toyota, will be back.
Mar 29, 2024
Darin Rigby in service is the best.
Darin Rigby in service is the best. He always takes care of me and makes the service experience great. I’m always impressed when I go to Pappas. It’s unlike any other dealership. There people don’t leave -it’s always the same people. When you take care of people that creates loyalty and they don’t leave. No other car dealership is like Pappas!
Mar 25, 2024
Service was super fast.
Service was super fast. Was given longer eta, was done in half the time. Thank you!
Mar 20, 2024
I had an appointment at 9:30 am.
I had an appointment at 9:30 am. Arriving a few .inutes early, I was treated well. All personally were friendly. The waiting area is close to the service area and comfortable. Thus was a good experience.
Mar 12, 2024
Always pleased with the service , didn't have too wait
Always pleased with the service , didn't have too wait long, always a good experience
Steve Helmich
Salesperson
Apr 08, 2025
I'm a bit late with this review as I took delivery of our
I'm a bit late with this review as I took delivery of our 2025 Camry on 12/13/2025. Steve Helmich as usual was great to work with. Most of the process was done by phone, and we only spent about 90 minutes total in the dealership. Steve made the buy easy, and Glenn Ritter did a super job getting us in and out of the finance office quickly. Pappas IS the place to go!!
Nov 10, 2023
Working with Steve was like talking to a friend!
Working with Steve was like talking to a friend! My family and I had a lot of questions, and he took a lot of time with us, and answered each one of them. Although we couldn’t find the exact car that day, Steve was able to find a better one for me that will be delivered soon. We tell everyone how happy we were with our service. Thanks, Steve, for doing such a great job!
Oct 24, 2022
By far the best dealership ever to work with.
By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.
Sep 29, 2022
Great experience overall.
Great experience overall. Isabel was easy to work with and she communicated with me throughout the whole process so it was as painless as possible.
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
Isabel Vargas
Salesperson
Aug 22, 2024
I recently purchased a RAV4 from Pappas Toyota, and I had
I recently purchased a RAV4 from Pappas Toyota, and I had an incredible experience! When I first came to check out the RAV4, I informed Isabel that I was there to just look and test drive. She showed me the car and all of its features and answered any questions that I had. I did not feel pressured like how I was at other dealerships. I returned a week later to officially order my car, and Isabel was thorough when going through everything with me. I will recommend Pappas Toyota and Isabel to anyone I know that is looking for a car!
Jun 29, 2024
Isabel did an amazing job both times that she’s helped
Isabel did an amazing job both times that she’s helped us. My husband bought a new truck with her in February. She did an amazing job answering all of our questions and working to find the best fit for us. Isabel even helped him connect his phone when it was being difficult. When my car kicked the bucket this month she helped us compare new cars when we were starting to look. Then when we decided that it would be out of our price range, she helped us to find a used car. Isabel went above and beyond helping us both times! Hopefully we won’t be seeing her anytime soon, but she did such a good job helping us that I know she’d do the same for other families.
Jun 29, 2024
Isabel was awesome to work with during my recent Tundra
Isabel was awesome to work with during my recent Tundra purchase! She was responsive, polite, and knowledgeable. We worked with her Mom for years both buying cars AND handling our real estate needs. Isabel is a natural at sales, and more importantly, she listens exceptionally well. True mark of a salesperson intent on meeting customer’s needs. Highly recommend!
Mar 28, 2024
We worked with Isabel on purchasing a used vehicle.
We worked with Isabel on purchasing a used vehicle. We came to the dealership because of the reviews we read about Isabel and Brett. She did everything she could for us, with answering questions and also we traded in a vehicle and she did an amazing job with the negotiations. Isabel and Brett made this buying experience the best we ever had at a dealership in a long time. Brett was amazing with getting us a loan at the payments we wanted with a good warranty. He explained the warranty in detail. Isabel has kept in touch with us since we made our purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle. They are the best in the business.
Mar 01, 2024
I worked with Isabel and her sales manager for less than
I worked with Isabel and her sales manager for less than a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when the car arrived. She did everything she could for me so when I went to pick up the car all I had to do was drive and sign the sales agreement. The last time I bought a car the sale took all day. Isabel, Brett and the sales manager made this buying experience the best I have ever had at a dealership. Brett was amazing with getting me a loan at the payments I wanted. He did not try to sell me anything I did not need for extra warranties. Isabel has kept in touch with me since I made my purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle.
Dave Shore
Service Advisor
Apr 06, 2024
As usual, service was on point and on time.
As usual, service was on point and on time. The wait is never long and they always point out upcoming service needs.
Mar 11, 2024
The recent repairs from the collision i had were great.
The recent repairs from the collision i had were great. From them time AAA dropped it off until completion Pappas ket me informed as to the progress.
Feb 07, 2024
Service department staff are very professional.
Service department staff are very professional. I've been going there about 10 years. My primary service advisor is David Shore and he is great.
Aug 11, 2023
The staff was helpful and courteous I am always able to
The staff was helpful and courteous I am always able to easily schedule an appointment
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Mike Wagner
Salesperson
Jul 23, 2024
Rude employee who interrupted me multiple times after
Rude employee who interrupted me multiple times after discussing price. I wanted to write about my experience at Pappas Toyota and specifically with the employee “Smilin’” Mike Wagner. I put a deposit down on a used car over the phone and went in a few days later to look at it. Once I was satisfied with the vehicle, I went into Mike’s office to discuss price. I told him what I wanted to pay and he became very rude and standoffish afterwards, telling me I wasted his time with such a lowball offer and “made him stay late” (which I made it clear in the texts that I was not likely going to buy tonight as I had to secure financing with my bank first). I told him I would like to still order one in the future but he interrupted me, said “have a nice night”, and got up to leave his office. He’s about as sleazy a car salesman as I’ve ever met, down to the ridiculous name – “Smilin’” Mike – which of course he’s only smiling until the rubber meets the road. I can’t speak for the rest of the employees, but I’d avoid this dealer simply for employing rude salespeople. After all, usually where there’s smoke, there’s fire.
Feb 27, 2024
Great service department, wonderful facilities and just
Great service department, wonderful facilities and just awful, uninspired sales people. Not that they aren't pleasant, just don't do anything other than numbers you could get online. Not a great experience at all.
Apr 18, 2023
Mike sold me a Highlander.
Mike sold me a Highlander. He was very nice and professional When I come in for an oil change he always comes by and says hello and asks me how things are going.
Apr 17, 2023
We have been going to Mike Wagner over 20 years at
We have been going to Mike Wagner over 20 years at Pappas. He is the most honest salesman and we enjoy working with him.
Apr 16, 2023
Great dealership- knowledgeable- helpful- great customer
Great dealership- knowledgeable- helpful- great customer support and great experience. They took their time and helped us understand everything.
Kyle Albrecht
Service Manager
Mar 27, 2024
Have always received good service here!
Have always received good service here! Won’t be taking my truck anywhere else in the bear future!
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Jun 20, 2023
Great service very helpful I'm disabled and worked with
Great service very helpful I'm disabled and worked with them for14 yrs they give fantastic to me n my Toyotas over the yrs
Jun 05, 2023
Always perfect service at Pappas Toyota.
Always perfect service at Pappas Toyota. Friendly staff, fast service, reasonably priced. Highly recommend dealership.
Jun 04, 2023
I've been coming to Pappas for decades to with purchase
I've been coming to Pappas for decades to with purchase or for service on my vehicles. They are wonderful in every aspect of customer service. I trust sales and service staff. They seem to make sure every customer feels like they are valued and the most important person there. Visit if you are looking for an excellent dealership!!!
Angelo Bezzole
General Manager
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
Nov 11, 2022
Friendly, fast & reliable service.
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.
Mar 20, 2022
This GM is dick head , I bought 10 cars from this
This GM is dick head , I bought 10 cars from this dealership past 10 years but NO MORE I am not going back and tell everyone in my community not to go this dealership
Nov 22, 2021
I will never be back. Went to Lou fusz got $9800 more on...
I will never be back. Went to Lou fusz got $9800 more on my trade. Also I work for Toyota. I get a nice discount. I ordered the car in July its now end of November before the car even came in. They now refused to give me my Toyota employee discount. After I already put money down. Months ago. I had sold my current car an hour before, without knowing this bc they did not inform me. Now I'm without a car for a few days until our new one comes in, from Lou Fusz. I will inform all my coworkers at TMMM about this as well. Go to Lou fusz toyota. Give them their deserved 5 star review. My sales woman did her job alright. She was stuck as the middle man.
Oct 27, 2021
Easy to work with and have your needs met. My family has...
Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great.
Barry Brash
Salesperson
Jan 04, 2024
Barry Brash is the best car salesperson I've ever dealt
Barry Brash is the best car salesperson I've ever dealt with when purchasing cars. I've know Barry for over 20 years and we have purchased 8 cars from him not including the countless friends/family that we've sent his way. Barry is the most knowledgeable Toyota salesperson out there. He's been selling the product line for 35 years and has built a loyal customer base by being a great listener and not putting pressure on you to make a decision. We were in the market for a newer car for one my college daughters because the 2013 Toyota Camry that Barry sold us is being handed down to my youngest daughter. Barry and I were talking in the beginning of December, and I said I wanted to get a newer car for her after January 1st. He found us a 2022 Honda Insight that had low miles on it and still under factory warranty with all the service records. Needless to say, my daughter is thrilled to have a newer car that she can use to finish off college and start her career. Thanks Barry for all of your assistance! You are always great to work with!
Nov 22, 2023
If you are looking to buy a new or used car Barry Brash
If you are looking to buy a new or used car Barry Brash is the salesperson that you need. Not only personable (a humble big personality), his product knowledge is off the charts. We purchased a new 2024 Grand Highlander Hybrid Max Platinum he was spot on the delivery week on a SUV that is highly allocated. On delivery day he had a large red bow on the hood! He then meticulously went over the ins and outs of this awesome SUV. During the entire process he communicated often and always answered the phone if we had a question, and then he took the time to carefully and completely answer our questions. He is the “Man”!!!
Oct 17, 2023
We recently purchased a 2023 Highlander & the entire
We recently purchased a 2023 Highlander & the entire experience was amazing. I will highly recommend this company, our salesman, finance department and all the staff that we came in contact with, with high regards. Thank you Pappas Toyota & be assured that you have our loyalty forever.
May 04, 2023
Barry did an excellent job handling A new car that I
Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!
Jun 08, 2022
Completed the vehicle service (oil change, tire rotation
Completed the vehicle service (oil change, tire rotation and inspection) within the time promised at check-in.
David Dubois
Salesperson
Oct 19, 2024
What an amazing experience I had dealing with Pappas
What an amazing experience I had dealing with Pappas Toyota, from the start to the finish. Dave Dubois was a outstanding! First he helped in answering every question on the new Hybrid Tacomas, even when information was slowly releasing upon first announcement. He then helped lead me through the process of securing a place in the waiting process. While waiting for the trucks release he quickly and attentively answered all my questions. Once one arrived he walked me through the process even staying after his shift. Dave is truly an employee who loves what he does and cares for his customers. Even going above and beyond his job description to seek out answers that didn’t relate to selling the vehicle. Brett Bales was another outstanding employee who explained and led me through the warranties and sales. He even went on my behalf to talk to other departments about after marked parts. These two truly made the experience a pleasure and one I will recommend to many in the years to come
Mar 11, 2024
The recent repairs from the collision i had were great.
The recent repairs from the collision i had were great. From them time AAA dropped it off until completion Pappas ket me informed as to the progress.
Nov 03, 2023
Our experience with salesman Dave Dubois was seamless.
Our experience with salesman Dave Dubois was seamless. He had great product knowledge, answered all of our questions and made our purchase easy.
Oct 17, 2023
We recently purchased a 2023 Highlander & the entire
We recently purchased a 2023 Highlander & the entire experience was amazing. I will highly recommend this company, our salesman, finance department and all the staff that we came in contact with, with high regards. Thank you Pappas Toyota & be assured that you have our loyalty forever.
Nov 02, 2022
this dealership employs great people like David and I do
this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary
Tony Overkamp
Salesperson
Apr 05, 2025
It was a buyer's market when I bought from Tony at Pappas
It was a buyer's market when I bought from Tony at Pappas Toyota. I could have bought from anywhere. Tony is friendly, accessible and knowledgeable. I trust him. After the sale, he was there to connect me to the vehicle and show me the various tricks to make it more useful. I am very happy with my purchase and I would send my kids to Tony.
Jun 09, 2023
Tony is awesome to work with.
Tony is awesome to work with. This is the fourth Highlander he has helped us with.
Jan 27, 2023
Tony Overkamp is a Superstar Salesman with Tom Pappas
Tony Overkamp is a Superstar Salesman with Tom Pappas Toyota. I have purchased 6 cars from Tony and every time I am amazed at the service given from Tony. Although all sales people at Tom Pappas seem to have the "CARE" attitude. I recommend Tony Overkamp to anyone looking to purchase a car. Tony would rather know that he has gained your trust than to make a dollar. With this attitude is why I keep going back to Tony and Tom Pappas. GREAT JOB TONY OVERKAMP!!!!! You would have earned 10 stars if I could have given 10. Thank you for everything. Mary Ponder
Dec 09, 2021
Pappas Toyota is a first class dealership with first...
Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!
Jun 29, 2021
Chris, Tony, and Brett made this process quick and easy....
Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!
Tim Scanlan
Salesperson
Oct 24, 2022
By far the best dealership ever to work with.
By far the best dealership ever to work with. Steve the finance employee was superb and personable. Made you feel at ease. Our experience with Tim Scanlan who sold us the car did a awesome job of no pressure purchasing the car. He was friendly and knowledgeable about the entire process of buying this car. We will use and recommend Tim the next time we buy a car and to others to do the same. Thank you.
Jun 20, 2021
It’s always a pleasure to work with a friendly,...
It’s always a pleasure to work with a friendly, knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you.
Feb 11, 2021
Purchased a new Tacoma from Pappas in late January 2021....
Purchased a new Tacoma from Pappas in late January 2021. It was extremely difficult to get information from them in a timely manner. I finally got details of the modifications days after requesting them. Salesman Tim Scanlan has stopped communication now that the sale is complete. I thought Dee was my salesperson because she was the only one providing the information I was requesting. Overall not a good experience compared to other Toyota dealers I have dealt with in the past.
Oct 24, 2020
Pappas Toyota is great. This is the second previously...
Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.
Oct 22, 2020
Tim made my purchase process very simple and enjoyable....
Tim made my purchase process very simple and enjoyable. He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this most recent great experience will keep me coming back for years to come! Thank you again Tim for great service!
Alex Wallut
Sales Manager
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
May 04, 2023
Barry did an excellent job handling A new car that I
Barry did an excellent job handling A new car that I recently purchased which was very difficult to get because of demand. He was very transparent and patient with my eagerness. Great personality as well and delivered !!
Nov 11, 2022
Friendly, fast & reliable service.
Friendly, fast & reliable service. Easy to make appointments. Great service department! Trustworthy in doing good work.
Oct 04, 2022
I have now purchased 3 vehicles from Pappas Toyota over
I have now purchased 3 vehicles from Pappas Toyota over the last 12 years. This time, my sales associate was Isabel Vargas. I wound up having to wait three months for Toyota to fulfill the ordered vehicle, but Isabel kept me informed as much as possible along the way.
Mar 16, 2022
Truly one of the best car buying experience we have ever
Truly one of the best car buying experience we have ever had! Bob Holliday was genuine, helpful and provided us with a seamless experience. His knowledge and team of people were all delightful to work with, especially Alex the sales manager and Julie in finance. I was happy to have the chance to do business with such great people!
Joseph Herman
Salesperson
Apr 05, 2025
It was a buyer's market when I bought from Tony at Pappas
It was a buyer's market when I bought from Tony at Pappas Toyota. I could have bought from anywhere. Tony is friendly, accessible and knowledgeable. I trust him. After the sale, he was there to connect me to the vehicle and show me the various tricks to make it more useful. I am very happy with my purchase and I would send my kids to Tony.
Feb 17, 2025
My introduction to Pappas Toyota was through its service
My introduction to Pappas Toyota was through its service department. I acquired a Toyota pickup truck in a private sale and needed a dealer for regular maintenance. My experience with the service department led me to purchase two Toyota vehicles at Pappas. A majority of the time I can have my vehicles serviced the same week I call for an appointment and often the same day I call. Employees in the service department are always friendly and knowledgable. My vehicles run flawlessly due to Toyota's quality and the regular maintenance I receive at Pappas. My experience with the sales staff begins and ends with Joe Herman. No high pressure on any sale. If the particular vehicle I am looking for is not on the lot, Joe will find it at another dealership and have it delivered to Pappas. Joe is friendly and easy to work with. I recommend both Pappas Toyota and Joe Herman to anyone searching for a new or used vehicle.
Dec 06, 2022
I have had 5 visits with the service department and have
I have had 5 visits with the service department and have never been disappointed. The service department is always clean and the professionalism of the staff is exceptional. If I have to wait for the service, they value my time and complete the service promptly.
Oct 04, 2022
This dealership is the only dealership that I have dealt
This dealership is the only dealership that I have dealt with that legitimately wants what's best for you, compared to other dealerships that just want to line their pockets and don't mind screwing you over in the process. Joe specifically is incredibly knowledgeable and very helpful and at times it felt like he was more on our side than his boss's! Both Joe and this dealership are going to have my family's business going forward.
Sep 07, 2022
Well as much as i like toyota i had to buy a used car
Well as much as i like toyota i had to buy a used car from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some kind of carpet bugs that bit us and got on my clothes, the manager told me he would work with me in getting another car , so we bought a 2016 Nissan rogue SV, very nice car, so we took it home then for a long drive , it started smelling like rotten eggs, i was furious, i called and the general manager promised to fix it, he did have it fixed , but he also promised to get us an owner's manual for it, that has been a couple weeks ago , and we still have not been able to register it because they have not sent us the title as yet either So I have no true records of its being serviced just what was reported to car fax. Which is iffy at best .The sales man did not cover any of the addons, i still have no idea how to use most of the buttons,and how to do this or that , i have had to guess how to turn on the wipers and headlights i had to figure how to program the navigation and sirus and the bluetooth ,still have no idea how to open the skylight , but i did figure out how to use the key bob to open and close the tail gate , So as much as i like toyota and believe me i have had many toyotas since my first toyota hilux that i bought brand new with 14 miles on it for $ 2,175. and change In April of 1970.I have to give the dealership a below average rating . You read it right 2 thousand 1 hundred and 75 dollars , Loved that little truck, it was like a little mule it went where jeeps could only hope to go .
Dakota Maurer
Salesperson
Aug 04, 2024
Dakota made my purchase of a new Tacoma smooth and
Dakota made my purchase of a new Tacoma smooth and comfortable. He was very knowledgeable about the Tacoma series and was able to answer my questions thoroughly. I never felt pressured or stressed during the the whole process. I was happy to continue my brand loyalty to Toyota of 17 years with another. With Dakota and the team at Pappas, I am confident my Tacoma will reliably take me and my family through many adventures for years to come. Thank you!
Oct 11, 2023
I've purchased multiple cars from Pappas Toyota.
I've purchased multiple cars from Pappas Toyota. Brett Bales is the only person in the finance department I will work with. Extremely professional, makes you feel like he's known you forever. Goes the extra mile to make sure you get the best rate and loan length you are looking for and won't stop until you are satisfied. Brett Bales and Dakota Maurer are the reason I am a repeat customer at Pappas Toyota.
Aug 28, 2021
I recently traded my 2016 RAV4 in for a 2018 Highlander....
I recently traded my 2016 RAV4 in for a 2018 Highlander. The salesman, Dakota, was great. We are very happy with our purchase. Thanks for everything.
Mar 06, 2021
Dakota was awesome and made the buying process simple and...
Dakota was awesome and made the buying process simple and painless! Best sales person I’ve dealt with in a long time! Keep it up!
Jan 09, 2021
Everything was pretty smooth and as expected. I did feel...
Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase
Glenn Ritter
Finance Manager
Apr 08, 2025
I'm a bit late with this review as I took delivery of our
I'm a bit late with this review as I took delivery of our 2025 Camry on 12/13/2025. Steve Helmich as usual was great to work with. Most of the process was done by phone, and we only spent about 90 minutes total in the dealership. Steve made the buy easy, and Glenn Ritter did a super job getting us in and out of the finance office quickly. Pappas IS the place to go!!
Apr 05, 2025
It was a buyer's market when I bought from Tony at Pappas
It was a buyer's market when I bought from Tony at Pappas Toyota. I could have bought from anywhere. Tony is friendly, accessible and knowledgeable. I trust him. After the sale, he was there to connect me to the vehicle and show me the various tricks to make it more useful. I am very happy with my purchase and I would send my kids to Tony.
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
Dec 15, 2020
Sam was eager to help me find the perfect vehicle and...
Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!
Aug 07, 2020
Great service
Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.
Bob Holliday
Finance Manager
Apr 20, 2025
Ryan and Doc were both absolutely amazing to work with!
Ryan and Doc were both absolutely amazing to work with! We had a few hiccups throughout the process and they both were extremely helpful and made the process of buying our car SO easy!! I 100% recommend Tom Pappas Toyota!! ps. they play some great music too!
Apr 16, 2025
They were friendly and helpful, supporting us through the
They were friendly and helpful, supporting us through the process without high pressure. Dealership was clean and inviting.
Feb 17, 2025
My introduction to Pappas Toyota was through its service
My introduction to Pappas Toyota was through its service department. I acquired a Toyota pickup truck in a private sale and needed a dealer for regular maintenance. My experience with the service department led me to purchase two Toyota vehicles at Pappas. A majority of the time I can have my vehicles serviced the same week I call for an appointment and often the same day I call. Employees in the service department are always friendly and knowledgable. My vehicles run flawlessly due to Toyota's quality and the regular maintenance I receive at Pappas. My experience with the sales staff begins and ends with Joe Herman. No high pressure on any sale. If the particular vehicle I am looking for is not on the lot, Joe will find it at another dealership and have it delivered to Pappas. Joe is friendly and easy to work with. I recommend both Pappas Toyota and Joe Herman to anyone searching for a new or used vehicle.
Aug 22, 2024
I recently purchased a RAV4 from Pappas Toyota, and I had
I recently purchased a RAV4 from Pappas Toyota, and I had an incredible experience! When I first came to check out the RAV4, I informed Isabel that I was there to just look and test drive. She showed me the car and all of its features and answered any questions that I had. I did not feel pressured like how I was at other dealerships. I returned a week later to officially order my car, and Isabel was thorough when going through everything with me. I will recommend Pappas Toyota and Isabel to anyone I know that is looking for a car!
Aug 04, 2024
Dakota made my purchase of a new Tacoma smooth and
Dakota made my purchase of a new Tacoma smooth and comfortable. He was very knowledgeable about the Tacoma series and was able to answer my questions thoroughly. I never felt pressured or stressed during the the whole process. I was happy to continue my brand loyalty to Toyota of 17 years with another. With Dakota and the team at Pappas, I am confident my Tacoma will reliably take me and my family through many adventures for years to come. Thank you!
Drew Lowry
Assistant Service Manager
Feb 16, 2024
The dealership has been great but the amount of time
The dealership has been great but the amount of time taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional.
Sep 15, 2023
Summary of the rating is that eventually the team fixed
Summary of the rating is that eventually the team fixed my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way. I can say based on my experience this dealer’s service team will try to make sure all of your issues are taken care of when performing a repair, assuming you push back on things that don’t quite make sense. Can’t say that I’d recommend them but I do feel that if you choose them they will perform honest work and the people are very nice.
Aug 02, 2023
Clean honest cheerful professional.
Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years.
Jul 26, 2023
Outstanding employees and a job well done.
Outstanding employees and a job well done. Service workers went above and beyond. THank you.
Nov 23, 2022
Always honest, always fair!
Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint.
Bryan Kerner
Parts Manager
Aug 29, 2023
Tim Regan did a great job providing options to actually
Tim Regan did a great job providing options to actually get the 2023 Toyota Tundra in the Supersonic Red in the 1794 Edition. Friends that I know who drive the Ford 150's and Chevy Silverado's who have struggled with constant recalls and quality problems now want to buy the new Tundra. Even their Chevy/Ford Dealerships string them out and are not friendly when dealing with their quality problem fixes. I have sent them to see Pappa's Toyota. And the Service department did a great job installing the Xzilon interior and exterior protective coating. Highly recommended! Jan would be proud!
Jun 05, 2023
Always perfect service at Pappas Toyota.
Always perfect service at Pappas Toyota. Friendly staff, fast service, reasonably priced. Highly recommend dealership.
Nov 02, 2022
this dealership employs great people like David and I do
this dealership employs great people like David and I do most of my service myself, but I have had them do more and more as I age more. I appreciate Patrick and service people, thanks so much. They are not perfect, but they make a great effort to please their customers. (love my 18 Rav 4 David!). gary
Jul 10, 2022
Friend.
Friend.y staff fast and efficient service and also dealing with parts and finance dept
Dec 09, 2021
Pappas Toyota is a first class dealership with first...
Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars!
Shay Pritchett
Salesperson
Jun 09, 2024
Shay was amazing!
Shay was amazing!! From the fast response to going way above and beyond to help me out! My family is jealous of my Pappas Toyota swag, we are going to advertise y’all so much you’ll need to open up a location in DFW! Huge thank you!
Feb 03, 2024
Shay Pritchett of Pappas Toyota of St.
Shay Pritchett of Pappas Toyota of St. Peters is the best. Have bought 7 cars over the past 2 decades.. always a great experience. Why we go back even though it's a 3 hour drive. And we have a Toyota dealer 10 miles away. From planning the purchase, to trade in... financing and post sake. You can't find a better employee than Shay Pritchett. Energy, customer satisfaction, great frequent updates. Never had a better salesperson. Shay is top shelf. Will be back for car number 8... having Shay is a deal maker!
Nov 07, 2023
Shay was an awesome and very passionate salesman who
Shay was an awesome and very passionate salesman who listens to his customer. Never once did he try and sell us something that didn't 100% satisfy exactly what we were looking for. He understands customer service and is truely and asset to Pappas Toyota. Thanks Shay and the team at Pappas.
Jul 17, 2022
Shay and Isabel were great to work with from start to
Shay and Isabel were great to work with from start to finish and very accommodating! I was out of town for work when the car arrived and they held it for me all the way until I was able to come in and pick it up when they could have just as easily sold it in todays market. Now that’s what I call amazing customer service! Mike in financing was great to work with also! Super happy that we went with Pappas for our vehicle.
May 11, 2022
First time customer, my wife and I purchased a new
First time customer, my wife and I purchased a new vehicle from Dave and Shay. The whole process was very easy. They know how to take care of their customers! Would recommend checking out Pappas Toyota for your car needs. Can’t forget Jamie in finance, found us the best rates!
Mike Pappas
Dealer
Nov 21, 2023
I took my 2021 Toyota Highlander in for its normal
I took my 2021 Toyota Highlander in for its normal service. Several weeks after that appointment I notice a pulse when breaking on the highway. I set up a 2nd appointment and they told me the front rotors was bad due to hard breaking and riding my break. Which I do not do either. I car was at 24772 on miles and 27 months. The dealership was not offering any help. I sent an email to Mike Pappas without any acknowledgement. I the called the Toyota hot line and set up a COMPLANT. They agreed with me that it was interesting, that the dealership just inspected the car, and everything appeared to be ok. How did the rotor go bad in two weeks. Toyota corp. is going to reimburse me for the entire cost. This is my 2nd lease and maybe my last due to not feeling the dealership was going to offer and assistance.
Aug 10, 2023
This was the 5 car we bought from Tom Pappas Toyota and
This was the 5 car we bought from Tom Pappas Toyota and have always had great sales experience and service.
Oct 26, 2022
Frank Walsh is the friendliest person at Tom Pappas
Frank Walsh is the friendliest person at Tom Pappas Toyota. His passion to exceed customer satisfaction is much appreciated!
Nov 20, 2020
Upon purchase of the truck, the dealership Pappas, and I...
Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!
Jul 17, 2018
You guys rock
My experience with Mark was outstanding. I sent them an email Sunday night and Monday morning they called to set up an appointment and actually had the truck I was looking at ready for me when I got there. I really feel like Mark went above and beyond any salesman I have ever dealt with. Even when other customers were calling him and demanding his time, he made sure he constantly checked on us even while we were waiting for the finance guy to finish up our paperwork. It was the first time in my almost 30 years of buying cars from dealers, that I felt like I was more than just another sale. Thank you Pappas Toyota and Mark for your great service and outstanding experience. You have earned repeat customers
Robbie Callahan
Collision and BodyShop Manager
Jun 22, 2022
Getting an appointment was easy.
Getting an appointment was easy. Quick and easy to work with! I will always own a Toyota.
Mar 10, 2022
Friendly, fast and professional service.
Friendly, fast and professional service. I've always had a good experience with Pappas Toyota.
Dec 18, 2012
I was involved in a car accident. I was at the...
I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!
Jan 26, 2012
I needed a dent in the door of my Rav4 repaired. Rob gave...
I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.
Ryan Lauer
Sales
Apr 24, 2025
Ryan was a consummate professional providing answers to
Ryan was a consummate professional providing answers to all our questions. He worked to provide us with a great vehicle and deal and was never pushy. We will definitely seek out Ryan for any future car/truck needs! We highly recommend Ryan for anyone searching for a vehicle!
Apr 20, 2025
Ryan and Doc were both absolutely amazing to work with!
Ryan and Doc were both absolutely amazing to work with! We had a few hiccups throughout the process and they both were extremely helpful and made the process of buying our car SO easy!! I 100% recommend Tom Pappas Toyota!! ps. they play some great music too!
Apr 16, 2025
The service was great!
The service was great! Ryan was professional and friendly! We love our van! We would highly recommend Ryan and Pappas to our family and friends!
Apr 16, 2025
They were friendly and helpful, supporting us through the
They were friendly and helpful, supporting us through the process without high pressure. Dealership was clean and inviting.
Apr 14, 2025
I had a great experience working with Ryan!
I had a great experience working with Ryan! From the moment I walked in, he was friendly, welcoming, and true to what he says in his bio - not pushy at all. He really took the time to understand what I was looking for, and I never felt pressured or rushed throughout the process. Ryan made everything simple and straightforward, which I really appreciated. If you're looking for someone who genuinely wants to help and make your car-buying experience easy, I definitely recommend reaching out to him!
Ben Glover
Service Advisor
Mar 25, 2024
I had an appointment at 5;00 pm and arrived early and
I had an appointment at 5;00 pm and arrived early and they were able to get me in in and out. All personal were friendly and explained what they were going to do and what need to be done. The waiting area is close to the service area and comfortable. This was a good experience.
Mar 13, 2024
Dealership staff was professional, helpful and focused on
Dealership staff was professional, helpful and focused on customer satisfaction. I have been going to this dealership for service on my 2002 Tundra for 22 years. That says it all.
Nov 21, 2023
I took my 2021 Toyota Highlander in for its normal
I took my 2021 Toyota Highlander in for its normal service. Several weeks after that appointment I notice a pulse when breaking on the highway. I set up a 2nd appointment and they told me the front rotors was bad due to hard breaking and riding my break. Which I do not do either. I car was at 24772 on miles and 27 months. The dealership was not offering any help. I sent an email to Mike Pappas without any acknowledgement. I the called the Toyota hot line and set up a COMPLANT. They agreed with me that it was interesting, that the dealership just inspected the car, and everything appeared to be ok. How did the rotor go bad in two weeks. Toyota corp. is going to reimburse me for the entire cost. This is my 2nd lease and maybe my last due to not feeling the dealership was going to offer and assistance.
Jacob Fisher
Sales
Apr 19, 2025
Great dealership with outstanding people to work with.
Great dealership with outstanding people to work with. Jacob to excellent care of my family
Nick Lane
Sales
Apr 14, 2025
I had a great experience working with Ryan!
I had a great experience working with Ryan! From the moment I walked in, he was friendly, welcoming, and true to what he says in his bio - not pushy at all. He really took the time to understand what I was looking for, and I never felt pressured or rushed throughout the process. Ryan made everything simple and straightforward, which I really appreciated. If you're looking for someone who genuinely wants to help and make your car-buying experience easy, I definitely recommend reaching out to him!
