Staff

Finance

Brett Bales

Brett Bales

Sales and Leasing Consultant
58 Reviews
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Jamie Pringle

Jamie Pringle

Finance Manager
54 Reviews
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Mike Weaver

Mike Weaver

Finance manager
41 Reviews
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Steve Helmich

Steve Helmich

Salesperson
32 Reviews
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Sales

Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant
50 Reviews
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Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant
37 Reviews
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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
22 Reviews
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Barry Brash

Barry Brash

Salesperson
21 Reviews
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Tim Scanlan

Tim Scanlan

Sales
21 Reviews
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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
21 Reviews
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David Dubois

David Dubois

Sales and Leasing Consultant
20 Reviews
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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
17 Reviews
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Tim Regan

Tim Regan

Sales Manager
17 Reviews
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Isabel Vargas

Isabel Vargas

Salesperson
16 Reviews
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Chris Brower

Chris Brower

Sales
14 Reviews
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Joseph Herman

Joseph Herman

Sales & Leasing
13 Reviews
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Bob Holliday

Bob Holliday

Salesperson
5 Reviews
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Shay Pritchett

Shay Pritchett

Sales
2 Reviews
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Service

Pat Ragan

Pat Ragan

Service Advisor
35 Reviews
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Gino Micallef

Gino Micallef

Service Advisor
30 Reviews
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Kyle Albrecht

Kyle Albrecht

Service Manager
14 Reviews
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Chris Bank

Chris Bank

Service Advisor
14 Reviews
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Paul Nettler

Paul Nettler

Service Adviser
13 Reviews
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Anthony Badalamenti

Anthony Badalamenti

Service Advisor
11 Reviews
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Darin Rigby

Darin Rigby

Service Advisor
11 Reviews
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Drew Lowry

Drew Lowry

Assistant Service Manager
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Management

Angelo Bezzole

Angelo Bezzole

General Manager
24 Reviews
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Alex Wallut

Alex Wallut

Sales Manager
15 Reviews
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Glenn Ritter

Glenn Ritter

Sales Manager
12 Reviews
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Mike Pappas

Mike Pappas

V.P.
5 Reviews
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Parts

Bryan Kerner

Bryan Kerner

Parts Manager
7 Reviews
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Collision Center

Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
2 Reviews
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Brett Bales

Brett Bales

Sales and Leasing Consultant
Recent Reviews

Sep 20, 2021

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We initially reached out to Isabel at Pappas Toyota about...

We initially reached out to Isabel at Pappas Toyota about a car for my teen in August 2021, and Isabel was the one to help me since we had previously purchased my Sienna XLE from her mom. Although we didn’t buy my son car from her or Pappas; we were so impressed with her honesty and patience; that we decided to only deal with her and Pappas for our next new vehicle purchase. So, I contacted Isabel on Thursday, September 16th about purchasing a new 21 Toyota Highlander. She texted me all the available vehicles, their prices, trade allowance and rebates. On Friday, I arrived at the dealership to test drive and was greeted with a smile and hello. Also, kudos for the great patience shown; even with her not feeling well at the time. While at the dealership, she introduced me to Brett Bales from Finance to have a few questions answered that I had about finance and warranties. On Saturday, when my wife and I arrived at the dealership Isabel had two different Highlander’s parked side by side for my wife and I to look and she showed great knowledge of Toyota brand. We finally decide to make a purchase on Saturday, September 20th and Isabel had played a major role in our decision, by the way she kept us informed every step of the way. She even put up with my impatience when I would reach out for updates on various issues. I highly recommend buying from Pappas - and would consider buying from them again in the future. Thank you!!!

Sep 10, 2021

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Isabel is a great help through the car buying experience....

Isabel is a great help through the car buying experience. She will make sure you get everything you need and will answer every question you may have.

Sep 03, 2021

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Barry B, Frank and Brett really gave my 17 year old son...

Barry B, Frank and Brett really gave my 17 year old son and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future.

Jul 20, 2021

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I have known Barry since 2006 and have always found his...

I have known Barry since 2006 and have always found his knowledge and sense of humor enjoyable. He made the purchase fun. Brett in finance was helpful as well. Thanks all!

Jul 03, 2021

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After a bad experience with another (unnamed Honda...

After a bad experience with another (unnamed Honda dealer) I came back to the Toyota family and the great service at Pappas. Thanks for being true professionals

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Jamie Pringle

Jamie Pringle

Finance Manager
Recent Reviews

Aug 25, 2021

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The customer service was so amazing they helped me so...

The customer service was so amazing they helped me so much as this was my 1st time buying a new car and they helped me set up everything and I will definitely continue going here for any future vehicles

Aug 14, 2021

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This is the third Camry I have purchased from Ryan. Every...

This is the third Camry I have purchased from Ryan. Every sale is quick, stress-free, and to the point. We will return to Pappas Toyota time and time again! Love them!

Jul 19, 2021

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Isabel was amazing. We found ourselves in an odd...

Isabel was amazing. We found ourselves in an odd situation when we needed to buy a new minivan. Isabel was patient, courteous, very helpful when questions needed answered. The rest of the team was just a helpful when I needed more info on my trade. I highly recommend Pappas and Isabel. She and the team there made my purchase seamless. I never felt pressured or that they were trying to get more out of me than I wanted. In fact, just the opposite. I felt they were truly trying to get my needs met. Thank you Isabel!

Jul 17, 2021

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Great experience buying another Corolla! Dave was most...

Great experience buying another Corolla! Dave was most helpful throughout the whole process. Pappas has always been good to service my previous car and I will continue with them for my new one.

Jun 19, 2021

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We had an amazing experience at this dealership. Our...

We had an amazing experience at this dealership. Our salesman Chris Brower was great and so was Jamie Pringle who handled the finance side. I would highly recommend Chris for anyone looking for a car.

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Ryan Ferguson

Ryan Ferguson

Sales and Leasing Consultant
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Dealership Experience 15 years 4 months
Industry Experience 16 years 2 months
Recent Reviews

Aug 14, 2021

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This is the third Camry I have purchased from Ryan. Every...

This is the third Camry I have purchased from Ryan. Every sale is quick, stress-free, and to the point. We will return to Pappas Toyota time and time again! Love them!

Oct 17, 2020

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Ryan went above and beyond to help me get into a car I...

Ryan went above and beyond to help me get into a car I love! He was friendly, attentive and I couldn't have asked for a better car buying experience!

Oct 03, 2020

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Ryan Ferguson was awesome to work with for my Tacoma...

Ryan Ferguson was awesome to work with for my Tacoma build, and I would recommend him to anyone. There were a few obstacles (including a pandemic), but Ryan did everything he could to make the process as simple as possible. Great customer service. The order was placed shortly before the pandemic shut down, so there was an unfortunate delay in the truck being built. Ryan continued to update me as things progressed, which was greatly appreciated. On closing day, Ryan had already prepared all of the paperwork ahead of time to help expedite the process (with finance, etc.); less waiting time! Steve in finance was also a pleasure to work with, and made that process painless. I had some more bad luck when the truck had sensor issues early on, but the Service Manager, Kyle Albrecht, was able to order the parts and have it corrected the following day. All-in-all, everyone I had the opportunity to work with was helpful and friendly, and in the end I'm a happy customer.

Aug 12, 2020

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Had a great 2nd experience buying a car with Ryan’s @...

Had a great 2nd experience buying a car with Ryan’s @ Pappas! He made everything easy & we did a lot from home! When we arrived the truck was ready for a test drive & my financial paperwork was ready to sign! He even found a missing floor mat for us!!! Great, fastX, friendly service!

Aug 01, 2020

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Excellent Buying and Leasing experience

We were in the market to lease a Rav4 Hybrid. Ryan and the Pappas team were so phenom we leased one and bought a second Prius all within two weeks! Profesh, responsive, straightforward, honest, and rapid responders is how would describe our interaction and experience with this outstanding outfit. Can't recommend highly enough.

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Mike Weaver

Mike Weaver

Finance manager
Recent Reviews

Sep 16, 2021

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I reached out to Pappas about a car in May 2021, and...

I reached out to Pappas about a car in May 2021, and Isabel was the one to help me since that first contact. I was so impressed with her and the fairness of the dealership, that even though I am from Indiana, I still ordered my car through Pappas. Because of production and delivery times, my new RAV4 wasn't available until September, but Isabel kept me informed every step of the way. She even put up with my impatience when I would reach out for updates. When the time came I could make the drive to the dealership, the moment I arrived I knew that I had 100% made the right choice. Isabel was amazingly sweet and made sure that my mom (who came along for the drive) and I were taken care of and had anything we might need. She made this process enjoyable and fun! As well, Mike in finance was very helpful and answered all my questions about buying a car across state lines and about the warranties on the car. I HIGHLY recommend buying from Pappas - and would consider them again in the future. Thank you again!!!

Aug 28, 2021

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I recently traded my 2016 RAV4 in for a 2018 Highlander....

I recently traded my 2016 RAV4 in for a 2018 Highlander. The salesman, Dakota, was great. We are very happy with our purchase. Thanks for everything.

Aug 27, 2021

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Barry Brash as always was knowledgeable and attentive....

Barry Brash as always was knowledgeable and attentive. Additionally, Mike Weaver did a really thorough job on my final lease paperwork. All in all, a great experience.

Apr 27, 2021

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We purchased a used Sienna this week. The battery was...

We purchased a used Sienna this week. The battery was dead the morning after we purchased it. Upon inspection, the battery was totally corroded and had a bad cell. It wouldn't even start to get us to the dealership. It must have been the original battery. We bought a brand new one and they reimbursed us fully. What frustrated us was that the engine was spotless, so someone had been under the hood. Our bad that we didn't look under the hood. I just hope there are no more surprises.

Apr 26, 2021

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Hello!I would definitely disclose the 199 fee at the...

Hello! I would definitely disclose the 199 fee at the end when closing the deal with customers. No one likes to be caught off guard. Everything else was great! Chris was easy going no pressure which is nice and even though he had a lot going on he came back to check on us!

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Frank

Frank "The Tank" Walsh

Sales and Leasing Consultant
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Dealership Experience 13 years 7 months
Industry Experience 13 years 7 months
Frank Walsh wears many hats at the Pappas Toyota dealership. He works in sales, leasing, purchasing, scheduling, and as the food and beverage manager. When Frank is not being the great sales consultant he is, he is spending time with his awesome five year old son and his wonderful wife. He has directed feature and short films and has been in local film festivals including Sundance.
Recent Reviews

Sep 23, 2021

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Outstanding customer service in every aspect. Sale,...

Outstanding customer service in every aspect. Sale, service, financial. Have been dealing with Pappas for years

Sep 03, 2021

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Barry B, Frank and Brett really gave my 17 year old son...

Barry B, Frank and Brett really gave my 17 year old son and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future.

Apr 07, 2021

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Great leasing experience !!! We leased a Camry and a...

Great leasing experience !!! We leased a Camry and a C-HR. Frank made the process fast and easy!!!! This makes six car leases from Pappas Toyota. Thanks Frank!!!

Sep 21, 2020

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Worked with Sam in finding the right model of Tacoma. He...

Worked with Sam in finding the right model of Tacoma. He was outstanding and led us to the perfect truck... He then went to battle with Finance to get the price to fit my budget..

Sep 20, 2020

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Sam was incredibly professional, yet fun and personable....

Sam was incredibly professional, yet fun and personable. He made my entire car shopping experience easy and I felt that he really listened to my needs to get me into the best match. Sam was able to negotiate for me to bring the price down so that it fit into my budget, and made this stress free buying. Should I have any further needs for purchasing a vehicle, I will happily return to Pappas and will ask for Sam!

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Pat Ragan

Pat Ragan

Service Advisor
I’ve been in the automotive service side for about 10 years. I’ve achieved the gold award in professional service guild 8 years in a row. I keep up on all the latest trends and training. I enjoy hunting, fishing, and family outings.
Recent Reviews

Jun 28, 2021

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Excellent customer service. Very nice people, happy to...

Excellent customer service. Very nice people, happy to bring my RAV4 for service here.

May 28, 2021

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Maintenance department passed a vehicle as good and road...

Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

Mar 29, 2021

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Excellent Service Department. Very prompt and...

Excellent Service Department. Very prompt and professional from drop off to service and pick up. This is my go to dealer for service on both my Toyotas.

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

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Steve Helmich

Steve Helmich

Salesperson
Industry Experience 35 years 10 months
Recent Reviews

Sep 23, 2021

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Outstanding customer service in every aspect. Sale,...

Outstanding customer service in every aspect. Sale, service, financial. Have been dealing with Pappas for years

Sep 04, 2021

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This makes the third Toyota we have bought from Tom...

This makes the third Toyota we have bought from Tom Pappas Toyota and couldn't be more satisfied with the professionalism, friendliness, and service. Our salesman, David Dubois was not at all pushy, but made sure we got what we were looking for! Thank you.

Aug 30, 2021

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Everyone is so nice and willing to help! Isabel is the...

Everyone is so nice and willing to help! Isabel is the absolute best! Very professional and patient, will help you with anything you need. Steve in finance made the process easy and simple, the best person you could ever get! HIGHLY recommend Pappas Toyota. 10/10. Always ask for Isabel and Steve!! :)

Aug 26, 2021

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Absolutely LOVE Pappas Toyota service and sales. After...

Absolutely LOVE Pappas Toyota service and sales. After having a Camry for 11 years and 4 months we passed that car down to our daughter and bought a new Venza. Pappas has serviced our car and it’s still in excellent condition. Through the years we’ve appreciated their honesty and quality of service. This brought us back to Pappas in search of a new vehicle. Isabel was very helpful and patient. She answered all our questions and made our experience a positive one once again. I look forward to enjoying this vehicle for many years to come.

Apr 27, 2021

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Chris was such a friendly and amazing salesman. He helped...

Chris was such a friendly and amazing salesman. He helped us through the whole process and kept us updated on what was going on through the whole process between us trading a car in and buying the car we got. Chris was an overall awesome guy.

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Gino Micallef

Gino Micallef

Service Advisor
I started at Pappas in 1986 as a porter. I am now an Assistant Service Manager. My wife Angela, and I have a beautiful daughter who loves to dance. We travel as a family to many of her competitions. I love my job here at Pappas and our customers are the very best
Recent Reviews

Jul 08, 2021

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Brought my highlander in for service and always look...

Brought my highlander in for service and always look forward visiting Pappas Toyota. My service advisor, Gino, was great! Very friendly and easy to talk to. He explained everything to me and offered other services that I needed now or coming up very soon. No pressure to buy anything. Just clear information that will help make my vehicle last a long time.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

Jan 30, 2021

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Listened to problem having with vehicle, diagnostic...

Listened to problem having with vehicle, diagnostic completed and pricing up front. Service completed in timely manner Notified when vehicle was ready to be picked up

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

Aug 26, 2020

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Gino is great! He took care of me right away. Service...

Gino is great! He took care of me right away. Service performed and completed in less than an hour! Very clean service department and waiting area. Pappas Toyota is a terrific dealership!!

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Angelo Bezzole

Angelo Bezzole

General Manager
Recent Reviews

May 28, 2021

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Maintenance department passed a vehicle as good and road...

Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

Apr 23, 2021

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Isabel, we really appreciate your help and great...

Isabel, we really appreciate your help and great recommendation when we buy a car in auto Papas. As we were new on the area, you help us a lot amd we are happy with a car and great servise! Thanks a lot!

Nov 20, 2020

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Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Apr 26, 2020

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Vinnie and Brett were great to work with, would highly...

Vinnie and Brett were great to work with, would highly recommend! We're patient and made sure to take the time to address our concerns.

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Tony Overkamp

Tony Overkamp

Sales and Leasing Consultant
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Dealership Experience 40 years 10 months
Industry Experience 40 years 10 months
Tony is a lifelong employee of Tom Pappas Toyota since he began his career in 1981 when he graduated from Fort Zumwalt High School. When he is not consulting customers at the dealership, he is hunting and fishing.
Recent Reviews

Jun 29, 2021

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Chris, Tony, and Brett made this process quick and easy....

Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!

May 14, 2021

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This was my second buy from Pappas and my very first...

This was my second buy from Pappas and my very first brand new car. They were so helpful in getting me the best deal on the car I wanted. Two of my kids have also bought multiple vehicles thru Pappas and it is always a great experience. Not pushy and they listen to what you want and respect your budget. I am definitely a lifetime costumer. Special thanks to Tony Overkamp and Jamie Pringle!

May 14, 2021

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We are completely satisfied with the service provided by...

We are completely satisfied with the service provided by Tony and Pappas.we were in and out with our new car in a few hours and have had no problems with the questions we have had since tennis.

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

Jan 31, 2020

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It was a pleasure working with Alexander Hamilton, Tony...

It was a pleasure working with Alexander Hamilton, Tony Overkamp, and Brett Bales on the purchase of my new Highlander. The transaction went well. Pappas Toyota game me a great price on my trade in and an even better price on the new vehicle. I highly recommend working with this great group on individuals and know that I will return for any future car purchases.

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Barry Brash

Barry Brash

Salesperson
Recent Reviews

Sep 03, 2021

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Barry B, Frank and Brett really gave my 17 year old son...

Barry B, Frank and Brett really gave my 17 year old son and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future.

Aug 27, 2021

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Barry Brash as always was knowledgeable and attentive....

Barry Brash as always was knowledgeable and attentive. Additionally, Mike Weaver did a really thorough job on my final lease paperwork. All in all, a great experience.

Jul 20, 2021

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I have known Barry since 2006 and have always found his...

I have known Barry since 2006 and have always found his knowledge and sense of humor enjoyable. He made the purchase fun. Brett in finance was helpful as well. Thanks all!

Aug 19, 2020

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My first time at Pappas Toyota was a pleasant one, and I...

My first time at Pappas Toyota was a pleasant one, and I would recommend this dealership to buyers who are currently looking. We have purchased 5 cars now from Barry Brash (4 while at a different dealer) and he is awesome to work with and an honest sales person. I worked with Brett Bales in the finance department and he was just as awesome as Barry. He really works with you to answer all of your questions and concerns to make sure you are making the best decision for you.

Jul 09, 2020

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Barry is the greatest guy, he makes the car buying...

Barry is the greatest guy, he makes the car buying process painless and is upfront about the value of trade ins. I’ve purchase 5 cars from him over the years and I’m sure I’ll be back for more Toyota’s!

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Tim Scanlan

Tim Scanlan

Sales
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Dealership Experience 3 years 5 months
Industry Experience 3 years 5 months
Recent Reviews

Jun 20, 2021

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It’s always a pleasure to work with a friendly,...

It’s always a pleasure to work with a friendly, knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you.

Feb 11, 2021

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Purchased a new Tacoma from Pappas in late January 2021....

Purchased a new Tacoma from Pappas in late January 2021. It was extremely difficult to get information from them in a timely manner. I finally got details of the modifications days after requesting them. Salesman Tim Scanlan has stopped communication now that the sale is complete. I thought Dee was my salesperson because she was the only one providing the information I was requesting. Overall not a good experience compared to other Toyota dealers I have dealt with in the past.

Oct 24, 2020

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Pappas Toyota is great. This is the second previously...

Pappas Toyota is great. This is the second previously owned Toyota we've purchased from Pappas Toyota. Pappas Toyota has the best vehicles. Tim Scanlon is great. He's knowledgeable, understanding, and personable. If your looking for a car see Tim. Brett Bales is the most efficient finance manager we've worked with. Like Tim, Brett is also knowledgeable, friendly, and helpful. Pappas Toyota is our go to dealership.

Oct 22, 2020

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Tim made my purchase process very simple and enjoyable....

Tim made my purchase process very simple and enjoyable. He was quick to respond to my questions and delivered what was expected. I've worked with Pappas on purchases and service for many years and this most recent great experience will keep me coming back for years to come! Thank you again Tim for great service!

Jul 16, 2020

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Purchase of a used Toyota 4runner

Thank you to Tim Scanlan for being such a great salesman. We enjoyed working with him. Very pleasant young man. We are thoroughly enjoying the Toyota 4runner you sold us.

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Mike Wagner

Mike Wagner

Sales and Leasing Consultant
Recent Reviews

Jul 03, 2021

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After a bad experience with another (unnamed Honda...

After a bad experience with another (unnamed Honda dealer) I came back to the Toyota family and the great service at Pappas. Thanks for being true professionals

Nov 22, 2020

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Mike maid our car purchase very easy. With no pressure he...

Mike maid our car purchase very easy. With no pressure he found the car we like. With guys like Mike and Brett this was easiest car I ever bought.

Oct 03, 2020

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Second new car I've purchased from Pappas in six years....

Second new car I've purchased from Pappas in six years. I'm very pleased with Mile Wagner and Jamie Pringle and the service they provided in my recent new purchase.. Through the years, I've also been very pleased with all the individuals in the Service Dept. who took care of my Highlander, Grand Prix and Corvette. I am now down to two Toyotas and will continue to have my cars serviced at Pappas.

Sep 13, 2020

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quick, easy and painless. i am in love with my new venza...

quick, easy and painless. i am in love with my new venza and would recommend your dealership highly to anyone in the market for a new car!

Jul 26, 2020

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Close to perfect, then left empty

Overall a good experience for buying a used car. Worked out pricing by email vs. in person (my choice), came for a test drive, all went well. Didn't have to spend too much time in the dealership, got the paperwork done with all the necessary pageantry they have to do to get you to buy more stuff. They washed the car for us to drive home. The only hiccup in the whole experience was having the low fuel light come on as soon as we entered the highway, which is well under a mile from the dealership. Would have been a nice touch to give us a few drops for the ride home.

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David Dubois

David Dubois

Sales and Leasing Consultant
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Dealership Experience 11 years 3 months
Industry Experience 11 years 3 months
Dave has been in the car industry and a sales consultant at Pappas Toyota for over a decade. Outside of his career, Dave plays golf, spends time with his two year old, and hikes.
Recent Reviews

Sep 04, 2021

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This makes the third Toyota we have bought from Tom...

This makes the third Toyota we have bought from Tom Pappas Toyota and couldn't be more satisfied with the professionalism, friendliness, and service. Our salesman, David Dubois was not at all pushy, but made sure we got what we were looking for! Thank you.

Jul 17, 2021

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Great experience buying another Corolla! Dave was most...

Great experience buying another Corolla! Dave was most helpful throughout the whole process. Pappas has always been good to service my previous car and I will continue with them for my new one.

Sep 03, 2020

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Great experience all the way around. This is the second...

Great experience all the way around. This is the second Camry I've purchased from Pappas Toyota and everyone there is professional and helpful. The service department is top notch, exceeds all expectations any time I'm there.

Jun 19, 2020

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I’ve had three vehicles from here and they have all...

I’ve had three vehicles from here and they have all treated me right! Thank you Dave for my last buy made everything smooth after all the paperwork and online work!

Feb 27, 2020

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Great person! Helped me to get my new car! He always...

Great person! Helped me to get my new car! He always willing to answer my question! I recommend him as your car salesman. Thank you.

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Dakota Maurer

Dakota Maurer

Sales and Leasing Consultant
Recent Reviews

Aug 28, 2021

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I recently traded my 2016 RAV4 in for a 2018 Highlander....

I recently traded my 2016 RAV4 in for a 2018 Highlander. The salesman, Dakota, was great. We are very happy with our purchase. Thanks for everything.

Mar 06, 2021

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Dakota was awesome and made the buying process simple and...

Dakota was awesome and made the buying process simple and painless! Best sales person I’ve dealt with in a long time! Keep it up!

Jan 09, 2021

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Everything was pretty smooth and as expected. I did feel...

Everything was pretty smooth and as expected. I did feel a little pressured while trying to be sold on extended warranties. Made me question the reliability of my new purchase

Nov 27, 2020

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I knew what what I wanted, saw it on line, called to...

I knew what what I wanted, saw it on line, called to verify it was still available and Dakota was the lucky one to take my call. My vehicle was stolen and I wanted the same vehicle and they had it! Dakota was great! Even offered to follow me home so I didn’t have to come back for it! Jamie was awesome and had everything ready to go for me when I came back later that day! Easy transaction! Thank you both for making the process go smoothly!

Nov 05, 2020

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I started working with Dee and she could not be present...

I started working with Dee and she could not be present for my scheduled browsing of a few vehicles so She paired me up with Dakota. He was very laid back, I didn’t feel rushed, pressured, or like any of my questions seemed ignorant. He was very easy to Get along with I felt as if I was visiting with someone from my inner circle of friends. He looked super young, I had thought he had just started working there but to my surprise he had been there for quite some time. Definitely someone who has life in there step and full of knowledge.

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Tim Regan

Tim Regan

Sales Manager
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Dealership Experience 33 years 5 months
Industry Experience 37 years 1 months
Recent Reviews

Feb 11, 2021

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We shop at dealerships where we have relationships. Thank...

We shop at dealerships where we have relationships. Thank you Tim, you have made my wife happy. I will give you another chance I a few years

Oct 14, 2020

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Tim quickly found the truck I wanted. He communicated...

Tim quickly found the truck I wanted. He communicated with me every step of the way and was super flexible in getting the truck ready for me. Jamie in finance was very helpful and friendly. Great experience at Pappas.

Sep 06, 2020

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Tim was an amazing salesman! Treated me like family when...

Tim was an amazing salesman! Treated me like family when a different dealer didn’t! They will definitely have a repeat customer for life! Dad already said he’ll buy his next truck there!

Jun 21, 2020

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Tim was a great salesman not pushy, very knowledgeable,...

Tim was a great salesman not pushy, very knowledgeable, and easy to talk to. Tim took the time to listen and show us every car we were interested in.

Oct 26, 2019

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Salesman

Tim Scanlan was my sales person. I took my time almost 2 months to search for what I felt like was the perfect vehicle for me. Tim was very patient, tolerant and always had a smile. What I like the best is that he was not a pushy hurry up you have to buy this car now. When I first met him I told him I didn’t want that and not once did he push me. Always glad to meet with me. Very good job Tim thank you Kathleen

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Isabel Vargas

Isabel Vargas

Salesperson
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Dealership Experience 9 months
Industry Experience 9 months
Recent Reviews

Sep 20, 2021

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We initially reached out to Isabel at Pappas Toyota about...

We initially reached out to Isabel at Pappas Toyota about a car for my teen in August 2021, and Isabel was the one to help me since we had previously purchased my Sienna XLE from her mom. Although we didn’t buy my son car from her or Pappas; we were so impressed with her honesty and patience; that we decided to only deal with her and Pappas for our next new vehicle purchase. So, I contacted Isabel on Thursday, September 16th about purchasing a new 21 Toyota Highlander. She texted me all the available vehicles, their prices, trade allowance and rebates. On Friday, I arrived at the dealership to test drive and was greeted with a smile and hello. Also, kudos for the great patience shown; even with her not feeling well at the time. While at the dealership, she introduced me to Brett Bales from Finance to have a few questions answered that I had about finance and warranties. On Saturday, when my wife and I arrived at the dealership Isabel had two different Highlander’s parked side by side for my wife and I to look and she showed great knowledge of Toyota brand. We finally decide to make a purchase on Saturday, September 20th and Isabel had played a major role in our decision, by the way she kept us informed every step of the way. She even put up with my impatience when I would reach out for updates on various issues. I highly recommend buying from Pappas - and would consider buying from them again in the future. Thank you!!!

Sep 16, 2021

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I reached out to Pappas about a car in May 2021, and...

I reached out to Pappas about a car in May 2021, and Isabel was the one to help me since that first contact. I was so impressed with her and the fairness of the dealership, that even though I am from Indiana, I still ordered my car through Pappas. Because of production and delivery times, my new RAV4 wasn't available until September, but Isabel kept me informed every step of the way. She even put up with my impatience when I would reach out for updates. When the time came I could make the drive to the dealership, the moment I arrived I knew that I had 100% made the right choice. Isabel was amazingly sweet and made sure that my mom (who came along for the drive) and I were taken care of and had anything we might need. She made this process enjoyable and fun! As well, Mike in finance was very helpful and answered all my questions about buying a car across state lines and about the warranties on the car. I HIGHLY recommend buying from Pappas - and would consider them again in the future. Thank you again!!!

Sep 10, 2021

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Isabel is a great help through the car buying experience....

Isabel is a great help through the car buying experience. She will make sure you get everything you need and will answer every question you may have.

Aug 30, 2021

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Everyone is so nice and willing to help! Isabel is the...

Everyone is so nice and willing to help! Isabel is the absolute best! Very professional and patient, will help you with anything you need. Steve in finance made the process easy and simple, the best person you could ever get! HIGHLY recommend Pappas Toyota. 10/10. Always ask for Isabel and Steve!! :)

Aug 26, 2021

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Absolutely LOVE Pappas Toyota service and sales. After...

Absolutely LOVE Pappas Toyota service and sales. After having a Camry for 11 years and 4 months we passed that car down to our daughter and bought a new Venza. Pappas has serviced our car and it’s still in excellent condition. Through the years we’ve appreciated their honesty and quality of service. This brought us back to Pappas in search of a new vehicle. Isabel was very helpful and patient. She answered all our questions and made our experience a positive one once again. I look forward to enjoying this vehicle for many years to come.

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Alex Wallut

Alex Wallut

Sales Manager
Recent Reviews

Jul 19, 2021

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Isabel was amazing. We found ourselves in an odd...

Isabel was amazing. We found ourselves in an odd situation when we needed to buy a new minivan. Isabel was patient, courteous, very helpful when questions needed answered. The rest of the team was just a helpful when I needed more info on my trade. I highly recommend Pappas and Isabel. She and the team there made my purchase seamless. I never felt pressured or that they were trying to get more out of me than I wanted. In fact, just the opposite. I felt they were truly trying to get my needs met. Thank you Isabel!

Apr 27, 2021

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We purchased a used Sienna this week. The battery was...

We purchased a used Sienna this week. The battery was dead the morning after we purchased it. Upon inspection, the battery was totally corroded and had a bad cell. It wouldn't even start to get us to the dealership. It must have been the original battery. We bought a brand new one and they reimbursed us fully. What frustrated us was that the engine was spotless, so someone had been under the hood. Our bad that we didn't look under the hood. I just hope there are no more surprises.

Sep 22, 2020

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Sam was amazing! He stayed over past his shift to help...

Sam was amazing! He stayed over past his shift to help us, made he found out what was important to my wife and I when it came to the features we wanted in our cars, also, if he didn’t know the answer to a question he went and found the answer, and didn’t just guess. He’s earned our families trust and we will continue to do business with him in the future! Great job, Sam! Brett in finance was also amazing, and a absolute riot!

Mar 29, 2020

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Very nice experience

We are very happy about the way we were treated at this dealership. Vince treated us well and found a great car for us. Also had a good experience with Brett, Alex and Dakota. Thank you for all you did.

Mar 08, 2020

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Was it just coincidence, an honest mistake or something else

I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with.

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Kyle Albrecht

Kyle Albrecht

Service Manager
Recent Reviews

Jul 19, 2021

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Isabel was amazing. We found ourselves in an odd...

Isabel was amazing. We found ourselves in an odd situation when we needed to buy a new minivan. Isabel was patient, courteous, very helpful when questions needed answered. The rest of the team was just a helpful when I needed more info on my trade. I highly recommend Pappas and Isabel. She and the team there made my purchase seamless. I never felt pressured or that they were trying to get more out of me than I wanted. In fact, just the opposite. I felt they were truly trying to get my needs met. Thank you Isabel!

May 28, 2021

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Maintenance department passed a vehicle as good and road...

Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

Mar 10, 2021

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Paul is always pleasant to work with. He is upfront with...

Paul is always pleasant to work with. He is upfront with what is going on with your vehicle. Have been working with this dealership for 20 plus years and have worked with Paul always. I truly recommend Pappas Toyota for sales and service.

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

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Chris Bank

Chris Bank

Service Advisor
Recent Reviews

May 28, 2021

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Maintenance department passed a vehicle as good and road...

Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

Jan 11, 2021

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I have had nothing but good experiences from the start of...

I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done.

Nov 20, 2020

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Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Aug 07, 2020

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Service

Car was not purchased at this dealership, but i have alway been welcomed.i would recommend this Dealership, it is always clean and comfortable, and welcoming by everyone there.

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Chris Brower

Chris Brower

Sales
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Industry Experience 5 years 10 months
Recent Reviews

Sep 17, 2021

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The team at Pappas Toyota was great. Thanks guys for...

The team at Pappas Toyota was great. Thanks guys for getting me in my newer car!

Jun 29, 2021

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Chris, Tony, and Brett made this process quick and easy....

Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase!

Jun 19, 2021

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We had an amazing experience at this dealership. Our...

We had an amazing experience at this dealership. Our salesman Chris Brower was great and so was Jamie Pringle who handled the finance side. I would highly recommend Chris for anyone looking for a car.

Jun 06, 2021

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The services provided were nothing less than magnificent,...

The services provided were nothing less than magnificent, I was able to turn a struggling situation into a new start, thank you for your help

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

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Joseph Herman

Joseph Herman

Sales & Leasing
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Dealership Experience 4 years 2 months
Industry Experience 5 years 1 months
Joe has been in the car industry for a few years after working several years in the cell phone industry. Joe is a huge sports fan and one the main reasons he choose working in the car industry is so he can watch football on Sundays when they aren't allowed to sell cars. He is an avid Cardinals, Blues and New England Patriots fan.
Recent Reviews

Feb 20, 2021

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Bought my 2019 Tacoma here. Talked beforehand on pricing....

Bought my 2019 Tacoma here. Talked beforehand on pricing. Had an updated price from other dealer that they matched. No hassle, didn't try to force anything extra on the sale.

Sep 15, 2020

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Joe was very helpful when it came to buying my truck. he...

Joe was very helpful when it came to buying my truck. he made every step easy and made the process of buying a new car easy.

Aug 01, 2020

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pappas was just the place I needed, Joe Herman was an...

pappas was just the place I needed, Joe Herman was an excellent help and Steve from financing was so easy to work with. I got the vehicle I wanted in a fast and easy manner.

Jul 24, 2020

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Joe and Brett were absolutely incredible. I leased my...

Joe and Brett were absolutely incredible. I leased my new Tacoma, for a amazing deal and didn’t have to spend the whole day there!

May 18, 2020

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Bait and Switch

I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. They did everything they could over email and phone to line up our sale. But once we got to the dealership to pick up our car, everything changed. When we arrived nothing was ready! The car was still sitting in the showroom. Joe was busy working another sale with a new customer and completely did not care about us. Wanted us to sign the paper work and move on. He did not show us the car, he did not go over any of the features. We even received the card with 1/4 of a tank of gas, they could not even fill it up for us!!! The entire time we were their waiting it felt like he could care less about us because he had made the sale and was working a new one. We sat there for over an hour waiting for him to even come get the car out of the showroom and give us the second key once we had signed! ANOTHER sales person had to finally help us. Then when the deal was done and a month later everything he told us was false. We were over our milage on the car and I asked about that. He stated when he was making the deal that if I came in that month Pappas would void it. Well, a month later and we received a bill for the overage. Then when I tried to address it with him over email and a call, no response. BUT I have tracking on my emails since I am in tech and I know he has read the emails but is choosing to not answer them. Horrible experience. I feel like I was pushed and customer service was great, up until I signed. Once I signed they did not care. Surprised as this is my 5 car with Pappas and this has never happened before. Blow away.

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Paul Nettler

Paul Nettler

Service Adviser
Recent Reviews

Jul 30, 2021

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I scheduled an appointment at 10 AM for an oil change. I...

I scheduled an appointment at 10 AM for an oil change. I arrived at 9:55 did not get out if there to 11:36 AM. seems way too long for a simple procedure.

May 28, 2021

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Maintenance department passed a vehicle as good and road...

Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

Mar 10, 2021

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Paul is always pleasant to work with. He is upfront with...

Paul is always pleasant to work with. He is upfront with what is going on with your vehicle. Have been working with this dealership for 20 plus years and have worked with Paul always. I truly recommend Pappas Toyota for sales and service.

Feb 11, 2021

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I have been doing business with this dealership for over...

I have been doing business with this dealership for over three decades and purchased many cars and have never been disappointed. Just had my 2011 Avalon serviced and they are always very efficient.

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Glenn Ritter

Glenn Ritter

Sales Manager
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Dec 15, 2020

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Sam was eager to help me find the perfect vehicle and...

Sam was eager to help me find the perfect vehicle and exceeded my expectations with the one he found for me. I could not be happier with the customer service I received from him and everybody else at the dealership. Every single question I had Sam was able to answer for me. The whole process was so quick and easy. I will never go to another car dealership again. Thank you, Sam!

Aug 07, 2020

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Great service

Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service.

May 03, 2020

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Sherry's 4Runner

Quick and easy. I appreciate everyone I worked with throughout the purchase process. This is my second purchase from Pappas and I will most likely be back in another 10 years for my next Toyota! LOL

Feb 05, 2020

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great service & great pricing

Ryan performed perfectly. Start to Finish. Very responsive to every question. Ordered exact vehicle that I was looking for and gave me price that I couldn't pass up! Highly recommend Ryan to anyone looking for great vehicle pricing and wonderful service!

Jan 09, 2020

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Our third Toyota

Dave was a great salesman. There was no pressure, we test drove two Tacoma’s, he gave us a price, discussed & came back 2 days later & bought the truck. He is easy to work with, knowledgeable about vehicles, and good at what he does. This is our third vehicle purchased from Pappas.

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Anthony Badalamenti

Anthony Badalamenti

Service Advisor
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Aug 06, 2021

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They were dishonest about the about the work they done on...

They were dishonest about the about the work they done on my car and the service manager was very rude. I will never let them work on my car again!

Jun 28, 2021

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Excellent customer service. Very nice people, happy to...

Excellent customer service. Very nice people, happy to bring my RAV4 for service here.

May 28, 2021

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Maintenance department passed a vehicle as good and road...

Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

May 14, 2021

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We've had 3 vehicles through Pappas and have absolutely...

We've had 3 vehicles through Pappas and have absolutely loved all 3. The Service Department is phenomenal. A great example is, yesterday we took both of our vehicles in for servicing and were in and out in an hour and a half!! One was just a simple tire rotation, which was FREE, and a couple of minor air filters changed. The other however, was an oil change, transmission servicing, and the state emissions and safety inspections. The young man, Anthony, who handle our vehicles was very professional, relaxed, and friendly. And he threw in a $30 off coupon to help defray the cost of our visit. And from what I see that may not have been his normal duties as he is assigned to the Sales Department. Thanks, Anthony & Pappas, for taking great care of us!!

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Darin Rigby

Darin Rigby

Service Advisor
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Jul 29, 2021

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Darin has always been a very informative, very helpful...

Darin has always been a very informative, very helpful advisor. i was there to have my tires changed and it wasn't done in another Toyota due to lack of knowledge of the workers. but Pappas Toyota has always been knowledgeable on the TOYOTA warranty products especially Darin. therefore, i thank him to have my car fixed without a hassle. Thanks

May 28, 2021

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Maintenance department passed a vehicle as good and road...

Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours.

May 28, 2021

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Salesman Chris was helpful and courteous. Finance person...

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues.

Apr 22, 2021

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Informative , great personality, willing to explain...

Informative , great personality, willing to explain details and help with anything you need ..., Isabel made the transition easy and and as efficient as possible, I would definitely refer Isabel to my friends

Jan 22, 2021

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Darin was very helpful when I arrived and I thought I had...

Darin was very helpful when I arrived and I thought I had an appointment. I thought I I had made one through Online but there was no record of it in the system. Darin took care of me and the oil change and tire rotation Went smoothly

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Bryan Kerner

Bryan Kerner

Parts Manager
Bryan has spent several years in our sales & leasing department giving him a great understanding of all the departmental responsibilities. Bryan is married and has 1 son. Loves outdoor activities including white water rafting, camping fishing, and amateur baseball.
Recent Reviews

Aug 27, 2020

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Missed the person who brings sodas around, it was really...

Missed the person who brings sodas around, it was really hot that afternoon, and thought I would just wait until I arrived there for my car service as usually when you are waiting the gal gives out drinks and snacks, I was thirsty.

Jul 11, 2020

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professional service

I have bought my last 2 Camrys from Pappas and have been servicing with them for more than 10 years.. I would highly recommend them as a dealer and for service. I am continually amazed every time I visit with the professionalism and kindness of the employees. They deserve 5+ stars! Thank You Pappas!

Jul 03, 2014

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Quality, courtesy, and professionalism at it's finest!

I was searching for a new car that fit my needs and did a lot of internet research, so I narrowed my choices down to a few cars. The next chore was to find exactly the right car and dealership. I visited several dealers and drove a few of the cars and my search narrowed even further to a Toyota Camry Hybrid. After visiting a few Toyota dealers in the area, one stood out way above the others: Pappas Toyota in St.Peters! From the first visit, I was impressed with everything about the dealership, especially the salesman, Nick Yuede. He was very friendly and knowledgeable without any pressure and showed me all of the models and explained the different Camry models and the advantages of each. He also offered me to test drive any or all that I wanted to see which was the best fit. After that test drive I was hooked, what a great car. I liked everything about it. A few days later I brought my wife back to see the car and she loved it also. Then came the part of car buying that we all dread...making the deal. I was again impressed with Nick and the dealership because negotiation was quick and direct, no games! The dealer offers an additional warranty and Toyota's incentive of 0% financing for 5 yrs. and $1,000 cash back sealed the deal for us. I added a few extras on the car, pinstriping and body side molding, and the Zylon treatment on the paint and interior of the car. We had to bring the car back for that yesterday and again, I was greatly impressed with Bryan that took the time to explain everything and even arranged for the person doing the pinstriping to put a few different colors on the car to see which looked best. When we picked the car up after the addition of the extras, it looked better than ever! I saw Nick who came out with me to see it and seemed as happy as I was with the result. Pappas Toyota and their employees made this the most enjoyable car buying experience in my many years of doing this. Everything about the dealership, the sales, service, and the car exceeded my expectations!

Feb 02, 2012

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I was very happy with my service visit at Pappas Toyota....

I was very happy with my service visit at Pappas Toyota. Bryan is excellent and made sure everything checked out. I would highly recommend them to a friend. Thank You.

Jan 29, 2012

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I felt immediately safe here. Bryan was thourough in his...

I felt immediately safe here. Bryan was thourough in his explanation and was courteous to both myself and my granddaughter. My experience definitely made this dealership top on my list for a place to return to for future needs!

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Bob Holliday

Bob Holliday

Salesperson
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Industry Experience 23 years 4 months
Recent Reviews

Aug 03, 2020

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After my great experience with Doc during the first...

After my great experience with Doc during the first process of my car buying experience I had the pleasure of working with Brett Bales in finance. He was very thorough with every aspect of the finance process and was so easy going guess that’s why they call him easy. Thanks again Brett your friend Josh.

Jul 25, 2020

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Bob was very helpful. He made sure my new truck was...

Bob was very helpful. He made sure my new truck was properly cleaned and ready to go. Before I left, he made sure I understood how to use all my new “knobs” and helped me pair my phone.

Jul 08, 2020

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Bob was so nice and helped me find the car that I...

Bob was so nice and helped me find the car that I absolutely love! 10/10 recommended going to him! He was so helpful on explaining what everything means and showing all the features of the car.

Jul 02, 2020

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Barry and Bob are amazing. They are friendly and very...

Barry and Bob are amazing. They are friendly and very acknowledgeable. They are not the type to harass you into buying a car. I had told them exactly what I wanted and Bob went above and beyond to make sure he found the perfect car for me. Brett in financing was funny and made the final buying process easy. I couldn’t have picked a better dealer to work to with.

Jun 17, 2020

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Bob was amazing! We were in a bind to find a good vehicle...

Bob was amazing! We were in a bind to find a good vehicle quick and he was SO helpful and honest. He made our experience smooth sailing and not stressful. We will absolutely be back! Thanks Bob!

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Mike Pappas

Mike Pappas

V.P.
Dealership Experience 10 years 10 months
Industry Experience 10 years 10 months
I'm a third generation automotive professional within my family. I strive to implement the technologies and advancements of today into the automotive buying process and hope to make this transaction as convenient for you as possible.
Recent Reviews

Nov 20, 2020

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Upon purchase of the truck, the dealership Pappas, and I...

Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke!

Jul 17, 2018

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You guys rock

My experience with Mark was outstanding. I sent them an email Sunday night and Monday morning they called to set up an appointment and actually had the truck I was looking at ready for me when I got there. I really feel like Mark went above and beyond any salesman I have ever dealt with. Even when other customers were calling him and demanding his time, he made sure he constantly checked on us even while we were waiting for the finance guy to finish up our paperwork. It was the first time in my almost 30 years of buying cars from dealers, that I felt like I was more than just another sale. Thank you Pappas Toyota and Mark for your great service and outstanding experience. You have earned repeat customers

Jan 03, 2018

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Why buy any where else!

This testimonial is well over due! My experience started almost 15 years ago as a little kid seeing my parents come home with a new car, from Tom Pappas Toyota of course. I never understood why they’ve bought approximately 4-5 cars from Pappas until it was my turn to buy as a 18 year old teenager ready to make my first major purchase. I of course had to use Mark Garner because well, that’s who my parents trusted and referred. I bought a 2009 Scion tC, which meant no way to negotiate which meant pure pricing back then! I’ve had my ups and downs with my tc, bought her July 3, 2008. lets fast forward and talk about what seemed to me a very simple recall, regarding my car burning through a ton of oil, not good with cars but that’s the English version. I remember calling Chris Banks in a panic because my car was driving very “rocky”. Of course he knew about the recall, told me to drive it up to so many miles so they can track the consumption per Toyota to figure out my issue. I drove away, got 1 minute away and freaked out! Called Chris and he said please come back and go from there. He was so good with keeping me calm and explaining the issues. Come to find out I almost blew a rod, what ever that meant, found out could have destroyed my engine and my car would essentially be non drivable. Chris immediately put me in a loaner and said he would look at her in more depth. Make a long story short, the oil piston recall if I’m using correct terms resulted in the damage. The damage would cost me roughly $7,000 in repairs including labor and rental. I was in no state of mind to drop that kind of money, she’s been paid off for roughly 2 years at this time. Oh and she unfortunely was not worth $7,000. This is where Kyle, Chris, myself and the Vice President which I believe was Tom Pappas son had a private conversation with how we were going to resolve this unepected surprise. Most dealerships would hand me the 1-800 number and say take it up with Toyota, because it’s a Toyota recall, not the dealerships issue. When I say this dealership went above and beyond, that would be an understatement. My out of pocket expense cost me nothing, they figured out the repair cost directly with Toyota! I remember Kyle calling me with the news and I was so happy and appreciative! They easily could have started the whole conversation with buying a new car but they didn’t. They recognized the many many years of loyalty myself and my parents had to Tom Pappas! I tell this story to a lot of people when buying/servicing their vehicle to go straight to Tom Pappas! Tom Pappas I really hope you recognize your team, I’ve never had any negative experience with any of your staff members. Do I have my go to favorites, well of course! Without those people, who knows what kind of car I’d be driving or how much debt I’d be in! As much as I’m dreading buying a new car, I just can’t listen to other people recommending dealerships and sales people to me. I laugh and smile and respond with telling them I have my people and place to buy my next car! Biggest shout out to Mark Garner who I bought my first car from, Chris banks who is always there to answer my silly odd questions and of course goes above and beyond without question, to Kyle who is service supervisor who went to battle with Toyota regarding my major car repair, to the Vice President at the time, I’m sorry I don’t recall his name, young fella who was extremely helpful as well! If this doesn’t pursue you to go to any other dealership, I don’t know what else would! Allyson Ramseyer

Dec 12, 2015

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Used Car Buying Experience

My experience at Pappas Toyota was nothing but outstanding. These days you don’t get service like you used to, but that’s not the case at Pappas Toyota. Everyone from the receptionist, sale reps, and finance department were the best. Everyone was very nice, welcoming, warm and friendly. Mike Pappas was excellent to work with, very accommodating and answered all my questions. If any one is looking for a used or new vehicle I highly recommend choosing Pappas Toyota first. Pappas Toyota made the experience of buying a used Truck very enjoyable

Nov 30, 2011

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This was my first time going to buy a car from a...

This was my first time going to buy a car from a dealership. I was not sure if they were going to pressure me into get a car they wanted me to have that wasn't for me. I would have never thought that people that deal with everyone bs would be so friendly. I first talked to Ryan Ferguson about geting a car online. He talked to Jamie in the finance department to help me get financed. When it was time to go in to look at cars Mike Pappas was the one who showed me the cars and helped me fine one that I wanted. Mike didn't really know what me and Ryan talked about but that didnt stop him from helping me. Mike never forgot me name or my job he never made me feel rushed it was like talking to an old friend. I know if I have any questions I could call Mike Pappas and he would answer them and if he didnt know the answer he would find out and call me. When the time comes to get a differnt car I know the first person I'm going to call is Mike Pappas.

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Robbie Callahan

Robbie Callahan

Collision and BodyShop Manager
Recent Reviews

Dec 19, 2012

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I was involved in a car accident. I was at the...

I was involved in a car accident. I was at the dealership to get an estimate of the damage. When Ron Callahan came out to do the paperwork the first thing he asked was whether or not I had been injured. He was very sincere and assured me that they could take care of the car and the most important thing was that I wasn't hurt. Everytime I have been to Pappas for service I have had great service. I look forward to going there because I feel special. They have service down!!!

Jan 26, 2012

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I needed a dent in the door of my Rav4 repaired. Rob gave...

I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS.

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Shay Pritchett

Shay Pritchett

Sales
Contact Me
Dealership Experience 10 months
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May 07, 2021

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Great dealership. Fourth car we have bought at Pappass....

Great dealership. Fourth car we have bought at Pappass. Love the service dept. Good deal and pleasant people. I always want to buy future cars from Pappas

Apr 24, 2021

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Chris and Shay were awesome! They made us feel...

Chris and Shay were awesome! They made us feel comfortable and helped us find a great new car! Brett helped us understand our financing options and helped give us a great deal! The sercice ive gotten for years from Pappas has always been top notch!

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Drew Lowry

Drew Lowry

Assistant Service Manager
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